全球医疗保健市场中的劳动力管理 (WFM) 软体（按部署、类型、区域范围和预测）

医疗保健劳动力管理（WFM）软体市场规模与预测

2024 年医疗保健劳动力管理 (WFM) 软体市场规模价值 19 亿美元，预计到 2032 年将达到 51.2 亿美元，在 2026-2032 年预测期内的复合年增长率为 13.2%。

医疗保健劳动力管理 (WFM) 软体是一系列解决方案，旨在优化员工调度、简化管理业务并提高医疗保健组织的业务效率。

这些软体解决方案通常包括轮班计划、考勤管理、劳动力预测和合规管理等功能，使医疗保健组织能够有效地管理其劳动力，同时保持充足的人员配备和法规遵从性。随着对医疗保健服务的需求不断增加，医疗保健组织需要使用 WFM 软体来改善患者照护、降低成本并提高员工幸福感。

随着人工智慧和预测分析等技术的进步进一步扩展了这些系统的功能并实现了更精确的业务管理，WFM 软体在医疗保健领域的未来看起来很乐观。

医疗保健领域劳动力管理 (WFM) 软体的全球市场动态

影响全球医疗保健劳动力管理 (WFM) 软体市场的关键市场动态是：

关键市场驱动因素

医疗保健服务需求不断增加：医疗保健服务需求不断增加：全球人口的成长加上许多国家人口老化导致医疗保健服务需求不断增加。这种不断增长的需求给医疗机构带来了压力，要求其简化人力资源管理系统，以有效满足患者的需求。

监管合规要求：医疗保健行业受到严格监管，并有严格的合规要求，包括员工排班、劳动法规和患者照护标准。 WFM 软体透过自动执行时间监控、调度和维持适当的人员配备比例等活动，帮助医疗保健公司遵守这些要求，从而降低因违规受到处罚和法律问题的风险。

专注于降低成本和提高业务效率：医疗保健组织在提供优质患者照护的同时，继续面临降低成本的压力。 WFM 软体可让您优化人员配置、减少加班成本并简化管理业务，从而显着节省成本并提高业务效率。

向基于价值的护理和以患者为中心的模式转变：随着向基于价值的护理和以患者为中心的模式转变，医疗保健提供者越来越注重改善患者的治疗效果和满意度。有效的劳动力管理对于实现这些目标至关重要。因为拥有合适的人才意味着您可以在患者需要时提供优质的护理，从而使患者更快乐、更忠诚。

主要问题

与现有系统整合：许多医疗保健公司都有现有的人力资源、薪资和排班系统。由于相容性挑战、资料迁移复杂性和互通性问题，将 WFM 软体与这些现有系统整合可能会很困难。无缝整合对于确保整个医疗保健组织的顺利运作和数据准确性至关重要。

遵守监管要求：医疗保健是一个受到严格监管的行业，对劳动法、医疗法规和 HIPAA 等病患隐私法有严格的遵守要求。 WFM 软体应遵循这些准则，并确保在劳动力调度、时间追踪和资料安全等领域的合规性。不遵守这些规定可能会导致法律后果和声誉损害。

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抵制变革和员工引入新的 WFM 软体的引入经常会遇到习惯于传统手动流程和旧系统的员工的抵制。抵制变革可能会阻碍 WFM 软体的采用，并导致其功能未被充分利用或滥用。克服阻力并成功实施 WFM 需要适当的培训、沟通和变革管理技术。

医疗保健劳动力管理的复杂性：处理如此多样化的劳动力带来了许多挑战，包括为各个部门和班次提供合适的人才、处理多项认证和资格、以及适应最后一刻的日程安排变化。为了有效应对这些挑战，WFM 软体需要具有适应性和可自订性。

主要趋势

转向云端基础的解决方案：医疗保健产业越来越多地转向云端基础的WFM 解决方案。云端基础的软体具有可扩展性、灵活性和可访问性，允许医疗保健公司从任何具有互联网连接的设备存取劳动力管理功能。这种趋势使得与现有系统的整合更加容易，降低了前期基础设施成本，并提供即时数据存取以便更好地做出决策。

宣布人工智慧和预测分析医疗保健公司越来越多地使用 WFM 软体中的人工智慧 (AI) 和预测分析功能来优化人员配备水平、预测患者需求并提高业务效率。人工智慧演算法可以查看历史数据、员工偏好、患者流动模式和外部因素，以做出准确的预测、自动执行调度业务并在出现潜在的人员短缺或过剩之前检测到它们。

强调员工敬业度和工作与生活的平衡：员工敬业度和工作与生活的平衡正成为医疗保健领域劳动力管理中越来越重要的面向。 WFM 软体已发展到包括自助服务入口网站、行动应用程式和灵活的排程选项，让员工可以轻鬆管理日历、更改工作时间和申请休假。这些属性有助于提高医疗保健企业员工的幸福感、减少倦怠感和提高员工的留任率。

与远端医疗和远距工作的整合：随着远端保健和远距工作在医疗保健领域变得越来越普遍，对支援虚拟护理交付模式和远距劳动力管理的 WFM 软体的需求也在增加。 WFM 系统包括电话会议工具、虚拟协作平台和远端监控功能等功能，以促进分散的医疗团队之间的沟通和协调。这一趋势将使医疗保健组织能够最大限度地利用其人才资源，改善患者获得医疗服务的机会，并适应混合和远距工作等不断变化的工作环境。

目录

第 1 章 医疗保健领域劳动力管理 (WFM) 软体的全球市场介绍

• 市场概览
• 研究范围
• 先决条件

第二章执行摘要

第三章：已验证的市场研究调查方法

• 资料探勘
• 验证
• 第一手资料
• 资料来源列表

第四章全球医疗劳动力管理 (WFM) 软体市场展望

• 概述
• 市场动态
  • 驱动程式
  • 限制因素
  • 机会
• 波特五力模型
• 价值链分析

5. 全球医疗保健劳动力管理 (WFM) 软体市场（按部署）

• 概述
• 本地
• 云端基础

6. 全球医疗保健劳动力管理 (WFM) 软体市场（按类型）

• 概述
• 软体
• 服务

7. 全球医疗保健劳动力管理 (WFM) 软体市场（按地区）

• 概述
• 北美洲
  • 美国
  • 加拿大
  • 墨西哥
• 欧洲
  • 德国
  • 英国
  • 法国
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 日本
  • 印度
  • 其他亚太地区
• 其他的
  • 拉丁美洲
  • 中东和非洲

8. 全球医疗保健劳动力管理 (WFM) 软体市场的竞争格局

• 概述
• 各公司市场排名
• 重点发展策略

第九章 公司简介

• IBM Corporation
• Infor, Inc
• Oracle Corporation
• Kronos Inc
• SAP AG
• McKasson Corporation
• NICE Systems
• Automatic Data Processing
• Active Operations Management International
• General Electric

第十章 重大进展

• 产品发布/开发
• 合併与收购
• 业务扩展
• 伙伴关係与合作

第十一章 附录

• 相关调查

Workforce Management (WFM) Software In Healthcare Market Size And Forecast

Workforce Management (WFM) Software In Healthcare Market size was valued at USD 1.9 Billion in 2024 and is projected to reach USD 5.12 Billion by 2032, growing at a CAGR of 13.2% from 2026 to 2032.

Workforce Management (WFM) software in healthcare is a collection of solutions meant to optimize staff scheduling, streamline administrative duties, and improve operational efficiency in healthcare institutions.

These software solutions typically include features like shift planning, time and attendance tracking, labor forecasting, and compliance management, allowing healthcare organizations to effectively manage their workforce while maintaining adequate staffing levels and regulatory compliance. With rising demand for healthcare services, healthcare providers must use WFM software to improve patient care, cut costs, and increase employee happiness.

Looking forward, the future scope of WFM software in healthcare is optimistic, as improvements in technology, such as artificial intelligence and predictive analytics, will further expand the capabilities of these systems, allowing more precise

Global Workforce Management (WFM) Software In Healthcare Market Dynamics

The key market dynamics that are shaping the global workforce management (WFM) software in healthcare market include:

Key Market Drivers:

Increasing Demand for Healthcare Services: The growing global population, combined with aging demographics in many nations, is driving up demand for healthcare services. This increase in demand puts pressure on healthcare facilities to streamline their personnel management systems in order to satisfy patient needs efficiently.

Regulatory Compliance Requirements: The healthcare industry is highly regulated, with strict compliance requirements for staff scheduling, labor regulations, and patient care standards. WFM software assists healthcare firms in adhering to these requirements by automating activities such as time monitoring, scheduling, and maintaining suitable staffing ratios, lowering the risk of noncompliance penalties and legal concerns.

Focus on Cost Reduction and Operational Efficiency: Healthcare firms face ongoing pressure to save costs while providing high-quality patient care. WFM software allows businesses to optimize workforce numbers, reduce overtime charges, and streamline administrative duties, resulting in considerable cost savings and increased operational efficiency.

Shift to Value-Based Care and Patient-Centric Models: With the shift to value-based care and patient-centric models, healthcare providers are putting more emphasis on improving patient outcomes and satisfaction. Effective workforce management is critical in attaining these objectives because it ensures that the right people with the right abilities are available to provide quality care to patients when they need it, hence increasing patient happiness and loyalty.

Key Challenges:

Integration with Existing Systems: Many healthcare firms have existing HR, payroll, and scheduling systems. Integrating WFM software with these historical systems can be difficult due to compatibility challenges, data migration complications, and interoperability concerns. Seamless integration is critical for ensuring smooth operations and data accuracy throughout the firm.

Compliance with Regulatory Requirements: Healthcare is a highly regulated sector, with stringent compliance requirements for labor laws, healthcare regulations, and patient privacy laws like HIPAA. WFM software must follow these guidelines and assure compliance in areas such as personnel scheduling, time tracking, and data security. Failure to comply with these regulations can lead to legal consequences and reputational harm.

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esistance to Change and Staff Adoption: Implementing new WFM software frequently encounters resistance from employees who are used to traditional manual methods or older systems. Resistance to change might impede the adoption of WFM software, resulting in underutilization or misuse of its features. Proper training, communication, and change management methods are necessary to overcome resistance and ensure the successful implementation of WFM.

Complexity of Healthcare Workforce Management: The healthcare workforce is broad and complicated, with multiple positions, specialties, and skill levels. handling this heterogeneous workforce presents several issues, including providing appropriate personnel across departments and shifts, handling multiple certificates and credentials, and accommodating last-minute scheduling changes. To effectively address these challenges, WFM software must be both adaptable and customizable.

Key Trends:

Shift Towards Cloud-Based Solutions: In the healthcare industry, there is a rising preference for cloud-based WFM solutions. Cloud-based software is scalable, flexible, and accessible, allowing healthcare firms to access workforce management capabilities from any device with an internet connection. This trend facilitates integration with existing systems, lowers upfront infrastructure costs, and allows real-time access to data for better decision-making.

Adoption of Artificial Intelligence and Predictive Analytics: Healthcare firms are increasingly using WFM software's artificial intelligence (AI) and predictive analytics capabilities to optimize staffing levels, forecast patient demand, and increase operational efficiency. AI-powered algorithms can examine historical data, staff preferences, patient flow patterns, and external factors to provide accurate projections, automate scheduling operations, and detect potential staffing gaps or surpluses in advance.

Focus on Employee Engagement and Work-Life Balance: Employee engagement and work-life balance are becoming increasingly essential factors in workforce management in healthcare. WFM software is growing to include self-service portals, mobile apps, and flexible scheduling options, allowing employees to easily manage their calendars, switch hours, and request leave. These attributes contribute to increasing employee happiness, less burnout, and higher retention rates in healthcare businesses.

Integration with Telehealth and Remote Work: As telehealth and remote work become more prevalent in healthcare, there is an increasing demand for WFM software to enable virtual care delivery models and remote workforce management. WFM systems include features like teleconferencing tools, virtual collaboration platforms, and remote monitoring capabilities to promote communication and coordination among scattered healthcare teams. This trend enables healthcare firms to maximize staffing resources, increase patient access to care, and adapt to changing work environments, such as hybrid or remote work arrangements.

Global Workforce Management (WFM) Software In Healthcare Market Regional Analysis

Here is a more detailed regional analysis of the global workforce management (WFM) software in healthcare market:

North America:

North America emerges as the leading force in the workforce management (WFM) software sector of the healthcare business. This supremacy is based on a number of key factors that distinguish the region.

North American healthcare providers have adopted WFM software as a key component of their organizational plans, thanks to a mix of strong technology infrastructure, a mature healthcare ecosystem, and a tireless quest of operational efficiency. This software allows them to maximize labor resources, streamline processes, and comply with tight regulatory requirements.

Furthermore, North America's proactive approach to incorporating cutting-edge technologies and its steadfast dedication to improving patient care further strengthen its leading position in the worldwide WFM software market within the healthcare domain.

Asia Pacific:

The Asia Pacific area emerges as the fastest-growing sector in the healthcare workforce management (WFM) software industry. This dynamic growth trajectory is supported by a number of regionally specific characteristics.

Healthcare demand in Asia Pacific is on the rise due to rising economies, increased urbanization, and an increasingly affluent middle class. Furthermore, governments around the area are actively investing in healthcare infrastructure and technology, accelerating the adoption of WFM software solutions.

Furthermore, the region's broad healthcare landscape, which ranges from highly developed markets like Japan and Australia to rising nations like India and China, provides a large canvas for WFM software companies to extend their presence.

This rise is further fueled by rising awareness among healthcare professionals about the benefits of WFM software in Increasing operational efficiency, optimizing resource allocation, and increasing patient outcomes. As a result, the Asia Pacific region is well-positioned to drive the worldwide expansion of the WFM software market in the healthcare industry.

Global Workforce Management (WFM) Software In Healthcare Market:

Segmentation Analysis

The Global Workforce Management (WFM) Software In Healthcare Market is segmented on the basis of By Deployment, By Type and Geography.

Workforce Management (WFM) Software In Healthcare Market Segmentation Analysis

Based on Deployment

the Global Workforce Management (WFM) Software in Healthcare Market is segmented into On-Premise and Cloud Based. The Cloud-Based sector dominates due to its scalability, flexibility, and cost-effectiveness, allowing healthcare businesses to use WFM solutions remotely and manage their staff more efficiently. Meanwhile, the On-Premise market is expanding the quickest, driven by sustained demand from healthcare facilities with unique data security or regulatory compliance needs that necessitate local data storage and management.

Workforce Management (WFM) Software In Healthcare Market, By Type

• Software
• Services

Based on the Type, the Global Workforce Management (WFM) Software in Healthcare Market is segmented into Software, Services. The software market leads, thanks to the growing use of digital solutions for staff scheduling, time tracking, and compliance monitoring. Meanwhile, the Services segment is expanding the fastest, driven by increased demand for implementation, training, consulting, and support services to improve healthcare providers' use and efficacy of WFM software.

Key Players

The "Global Workforce Management (WFM) Software In Healthcare Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are IBM Corporation, Infor, Inc, Oracle Corporation, Kronos Inc, SAP AG, McKesson Corporation, Automatic Data Processing Inc, NICE Systems, Active Operations Management International, and General Electric.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Global Workforce Management (WFM) Software In Healthcare Market: Recent Developments
• In April 2024, Zebra Technologies Corporation (NASDAQ: ZBRA), a global digital solution provided that helps businesses intelligently link data, assets, and people, said today that it has been named a Leader by Nucleus Research . Workforce Management (WFM) Technology Value Matrix. This is Zebra's sixth consecutive year in the Leader's quadrant, demonstrating the company's dedication to assisting clients in driving efficient retail operations and front-line interaction in order to provide a modern shop experience.
• In February 2024, QGenda, a major provider of healthcare workforce management solutions, was ranked first for Nurse and Staff Scheduling in the 2024 Best in KLAS: Software & Services survey. This is the third year in a row that QGenda has led the nurse category, highlighting the company's efforts to guarantee healthcare clients properly deploy their care teams, maximizing resources and enhancing retention.
• In January 2023, Accenture (NYSE: ACN) and UKG, a leading provider of HR, payroll, and workforce management solutions for all people, are partnered to assist Ardent Health Services improve workforce visibility and agility across its network of 30 hospitals and 200 places of care. From timekeeping to scheduling, Ardent is modernizing workforce operations to provide frontline professionals with more flexible scheduling solutions that support work-life balance, while maintaining committed to providing high-quality healthcare services. Accenture collaborated with Ardent to use UKG Dimensions, an AI-powered workforce management solution, to better manage scheduling, payroll, and attendance across its healthcare locations.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY DEPLOYMENT

• 5.1 Overview
• 5.2 On Premise
• 5.3 Cloud Based

6 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY TYPE

• 6.1 Overview
• 6.2 Software
• 6.3 Services

7 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET, BY GEOGRAPHY

• 7.1 Overview
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
  • 7.2.3 Mexico
• 7.3 Europe
  • 7.3.1 Germany
  • 7.3.2 U.K.
  • 7.3.3 France
  • 7.3.4 Rest of Europe
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 Japan
  • 7.4.3 India
  • 7.4.4 Rest of Asia Pacific
• 7.5 Rest of the World
  • 7.5.1 Latin America
  • 7.5.2 Middle East and Africa

8 GLOBAL WORKFORCE MANAGEMENT (WFM) SOFTWARE IN HEALTHCARE MARKET COMPETITIVE LANDSCAPE

• 8.1 Overview
• 8.2 Company Market Ranking
• 8.3 Key Development Strategies

9 COMPANY PROFILES

• 9.1 IBM Corporation
  • 9.1.1 Overview
  • 9.1.2 Financial Performance
  • 9.1.3 Product Outlook
  • 9.1.4 Key Developments
• 9.2 Infor, Inc
  • 9.2.1 Overview
  • 9.2.2 Financial Performance
  • 9.2.3 Product Outlook
  • 9.2.4 Key Developments
• 9.3 Oracle Corporation
  • 9.3.1 Overview
  • 9.3.2 Financial Performance
  • 9.3.3 Product Outlook
  • 9.3.4 Key Developments
• 9.4 Kronos Inc
  • 9.4.1 Overview
  • 9.4.2 Financial Performance
  • 9.4.3 Product Outlook
  • 9.4.4 Key Developments
• 9.5 SAP AG
  • 9.5.1 Overview
  • 9.5.2 Financial Performance
  • 9.5.3 Product Outlook
  • 9.5.4 Key Developments
• 9.6 McKasson Corporation
  • 9.6.1 Overview
  • 9.6.2 Financial Performance
  • 9.6.3 Product Outlook
  • 9.6.4 Key Developments
• 9.7 NICE Systems
  • 9.7.1 Overview
  • 9.7.2 Financial Performance
  • 9.7.3 Product Outlook
  • 9.7.4 Key Developments
• 9.8 Automatic Data Processing
  • 9.8.1 Overview
  • 9.8.2 Financial Performance
  • 9.8.3 Product Outlook
  • 9.8.4 Key Developments
• 9.9 Active Operations Management International
  • 9.9.1 Overview
  • 9.9.2 Financial Performance
  • 9.9.3 Product Outlook
  • 9.9.4 Key Developments
• 9.10 General Electric
  • 9.10.1 Overview
  • 9.10.2 Financial Performance
  • 9.10.3 Product Outlook
  • 9.10.4 Key Developments

10 KEY DEVELOPMENTS

• 10.1 Product Launches/Developments
• 10.2 Mergers and Acquisitions
• 10.3 Business Expansions
• 10.4 Partnerships and Collaborations

11 Appendix

• 11.1 Related Research