全球共享服务市场：市场规模（按服务、组织规模、最终用户产业和地区划分）、未来预测

共享服务市场规模与预测

2024 年共享服务市场规模价值为 413.7 亿美元，预计到 2032 年将达到 1,772.1 亿美元，2026 年至 2032 年的复合年增长率为 23.1%。

• 共享服务是指整合组织内部的业务职能或服务，例如人力资源、资讯科技、财务等，以提高效率并降低成本。集中这些职能可以提高业务效率，并标准化跨部门或营业单位的流程。
• 共享服务将人力资源、资讯科技和财务等行政业务集中到各部门和组织。这种方法透过利用规模经济和标准化流程，简化了业务，降低了成本，提升了服务质量，并提高了效率。
• 共享服务透过整合公司间的职能、提高效率、降低成本并提升服务品质来简化业务。自动化和资料分析的进步意味着未来共享服务也将应用于IT、人力资源、财务等领域。

全球共享服务市场动态

影响全球共享服务市场的关键市场动态是：

关键市场驱动因素

• 降低成本：共享服务可以透过整合财务和人力资源等后勤部门业务、消除冗余和简化业务来显着节省成本。
• 提高业务效率：共享服务中心内的标准化和自动化业务可提高组织的效率和生产力。
• 标准化和流程改进：共享服务促进一致的程序和简化的流程，从而提高品质并改善服务交付。
• 提高灵活性和扩充性：共享服务中心可根据需要新增和删除资源，轻鬆适应不断变化的业务需求。

主要挑战：

• 平衡成本削减与品质：共享服务中心始终致力于降低成本，但绝不能以牺牲品质为代价。其目标是创造「少花钱多办事」的方法，同时确保较高的客户满意度和较低的错误率。
• 提供更多价值：成本控制始终很重要，但公司希望从共享服务中获得更多价值，这意味着更好的服务、更深入的洞察力以及利用数据使整个企业受益的能力。
• 资料安全风险：共享服务处理敏感的财务数据，使其成为网路攻击的诱人目标。确保强大的资料安全措施对于维护客户信任和避免市场下滑至关重要。
• 适应技术变革：随着自动化、人工智慧和云端运算的日益普及，共享服务必须快速适应。在维护现有基础设施的同时整合新技术是一项持续的挑战。

主要趋势

• 数位转型：共享服务中心越来越多地利用机器人流程自动化 (RPA) 和人工智慧 (AI) 等自动化技术，从而提高生产力和准确性，并释放人力资源以用于更高价值的业务。
• 不断发展的管治模式：管治模式正在从角色分离演变为共享服务框架。企业正专注于整合业务服务 (IBS) 模型，该模型鼓励协作并在整个企业范围内采用一致的服务交付方式。
• 全球化与统一管理：随着共享服务在全球范围内的扩展，管治框架也随之变化，以维持统一的服务品质和管理，包括采用云端基础的解决方案和发展共享服务中心的全球领导力。
• 优先考虑客户体验 (CX)：共享服务不再只是为了节省成本 - 它们正在成为企业内部的策略合作伙伴，目标是透过更快的周转时间、更好的沟通和用户友好的服务交付流程来改善内部客户（跨部门员工）的体验。

目录

第一章 引言

• 市场定义
• 细分市场
• 分析方法

第二章执行摘要

• 主要发现
• 市场概览
• 市集亮点

第三章市场概述

• 市场规模和成长潜力
• 市场趋势
• 市场驱动因素
• 市场限制
• 市场机会
• 波特五力分析

第四章 共享服务市场（依服务类型）

• 财会
• 人力资源
• 资讯科技（IT）
• 采购

第五章 共享服务市场（依组织规模）

• 大公司
• 中小型企业

第六章 共享服务市场（依最终用户产业）

• BFSI（银行、金融服务、保险）
• 医疗保健
• 资讯科技/通讯
• 製造业
• 零售和消费品

第七章区域分析

• 北美洲
• 美国
• 加拿大
• 墨西哥
• 欧洲
• 英国
• 德国
• 法国
• 义大利
• 亚太地区
• 中国
• 日本
• 印度
• 澳洲
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中东和非洲
• 南非
• 沙乌地阿拉伯
• 阿拉伯聯合大公国

第八章市场动态

• 市场驱动因素
• 市场限制
• 市场机会
• 感染疾病 -19对市场的影响

第九章 竞争态势

• 主要企业
• 市场占有率分析

第十章 公司简介

• Accenture
• Ahlstrom
• Capgemini
• Cognizant
• Deloitte
• EY
• Infosys
• KPMG
• PwC
• Wipro

第十一章 市场展望与机会

• 新兴技术
• 未来市场趋势
• 投资机会

第十二章 附录

• 简称列表
• 来源和参考文献

Shared Services Market Size and Forecast

Shared Services Market size was valued at USD 41.37 Billion in 2024 and is projected to reach 177.21 USD Billion by 2032 growing at a CAGR of 23.1% from 2026 to 2032.

• Shared Services refers to the consolidation of business functions or services within an organization, such as human resources, information technology, or finance, in order to increase efficiency and lower costs. It centralizes these functions to improve operational efficiency and standardize processes across departments or entities.
• Shared services. Centralize administrative operations such as human resources, information technology, and finance across departments or organizations. This method streamlines operations, lowers costs, improves service quality and boosts efficiency by leveraging economies of scale and standardizing processes.
• Shared services will simplify operations by combining functions across enterprises, increasing efficiency, lowering costs, and boosting service quality. Future applications will include IT, human resources and finance, thanks to advances in automation and data analytics.

Global Shared Services Market Dynamics

The key market dynamics that are shaping the global shared services market include:

Key Market Drivers:

• Cost Reduction: Shared services concentrate back-office tasks such as finance and human resources, eliminating redundancy and streamlining operations, resulting in significant cost savings.
• Operational Efficiency: Standardizing and automating operations inside a shared services center increases organizational efficiency and productivity.
• Standardization and Process Improvement: Shared services encourage consistent procedures and streamlined processes, resulting in higher quality and improved service delivery.
• Enhanced Flexibility and Scalability: Shared service centers can readily adjust to changing business requirements by adding or withdrawing resources as needed.

Key Challenges:

• Balancing Cost Reduction and Quality: Shared services centers are continuously striving to decrease costs, but this cannot be at the expense of quality. The goal is to create ways to "do more with less" while ensuring high customer satisfaction and low error rates.
• Delivering More Value: While cost control is always vital, businesses expect more value from shared services. This entails offering better service, deeper insights, and data exploitation that helps the entire firm.
• Data Security Risks: Shared services handle sensitive financial data, making them great targets for cyberattacks. Ensuring strong data security measures is critical for maintaining client trust and avoiding market shrinkage.
• Keeping up with Technological Change: As automation, AI, and cloud computing become more prevalent, shared services must adapt swiftly. Integrating new technologies while maintaining existing infrastructure is a continuous challenge.

Key Trends:

• Digital Transformation:Companies are increasingly using automation techniques such as Robotic Process Automation (RPA) and Artificial Intelligence (AI) in shared service centers. This improves productivity and accuracy while freeing up human resources for more valuable duties.
• Evolving Governance Models: Governance models are evolving from segregated roles to shared service frameworks. Businesses are focused on Integrated Business Services (IBS) models that encourage collaboration and a consistent approach to service delivery throughout the business.
• Globalization and Unified Control: As shared services expand globally; governance frameworks change to maintain uniform service quality and control. This includes implementing cloud-based solutions and developing global leadership in shared service centers.
• Prioritize Customer Experience (CX): Shared services are no longer merely for cost reductions. They are becoming strategic partners within enterprises, with the goal of improving internal customer (employees in different departments) experience through faster turnaround times, better communication, and user-friendly service delivery processes.

Global Shared Services Market Regional Analysis

Here is a more detailed regional analysis of the global shared services market:

North America:

• According to Verified Market Research, North America is expected to dominate the global shared services market.
• North America is predicted to lead the worldwide shared services market for a variety of reasons, including superior technological infrastructure, a strong emphasis on cost efficiency and early adoption of shared service models.
• The region benefits from a significant concentration of international firms, as well as a developed outsourcing and shared services industry. Furthermore, the presence of significant industry players and ongoing innovation in automation and data analytics add to North America's supremacy.
• Strong regulatory frameworks and a focus on improving operational efficiency across many sectors, including as IT, finance and human resources, are also helping to drive market expansion.

Asia Pacific:

• According to Verified Market Research, Asia Pacific is fastest growing region in global shared services market.
• The Asia-Pacific region is the fastest-growing in the global shared services market, driven by several key factors. The region's strong economic expansion and increased company outsourcing activities are major contributions.
• Furthermore, many firms in Asia-Pacific are implementing digital transformation projects to improve operational efficiency and lower costs.
• The availability of a trained labor at competitive rates encourages corporations to establish shared service centers in this region. Countries such as India, China, and the Philippines are major participants, with strong infrastructure and favorable government regulations, propelling the market's expansion in the Asia-Pacific region.

Global Shared Services Market: Segmentation Analysis

The Global Shared Services Market is segmented based on Service, Organization Size, End-User Industry and Geography.

Shared Services Market, By Service

• Finance and Accounting
• Human Resources
• Information Technology
• Procurement

Based on Service, the Global Shared Services Market is separated into Finance and accounting, Human resources, Information technology, Procurement. Finance and accounting services dominate the global shared services market because of their importance in business operations, the increasing demand for improved financial procedures, and the large cost reductions they provide. Organizations prioritize integrating these functions in order to improve efficiency and assure compliance with financial requirements.

Shared Services Market, By Organization Size

• Large Enterprises
• Small & Medium Enterprises (SMEs)

Based on Organization Size, Global Shared Services Market is divided into Large Enterprises and Small & Medium Enterprises (SMEs). Large enterprises dominate the global shared services market because of their vast resources and ability to invest in cutting-edge technologies. They benefit from economies of scale and have the infrastructure to support complete shared services, making them more efficient and cost-effective than SMEs.

Shared Services Market, By End-User Industry

• Banking, Financial Services, and Insurance (BFSI)
• Healthcare
• Manufacturing
• IT and telecommunications
• Retail and Consumer goods

Based on End-User Industry, Global Shared Services Market is divided into BFSI, Healthcare, Manufacturing, IT and telecommunications, Retail and consumer goods. The BFSI (Banking, Financial Services, and Insurance) industry dominates the global shared services market. This dominance stems from the sector's early embrace of shared services models to increase operational efficiency, save costs and improve service delivery by centralizing back-office tasks and integrating new technology.

Shared Services Market, By Geography

• North America
• Europe
• Asia Pacific
• Rest of the World

Based on the Regions, the Global Shared Services Market divided into North America, Europe, Asia Pacific and Rest of the World. North America leads the global shared services industry due to sophisticated infrastructure and early technology adoption. The Asia-Pacific area is the fastest-growing, because to economic expansion, increasing outsourcing, and significant digital transformation efforts.

Key Players

• The Global Shared Services Market study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture, Ahlstrom, Capgemini, Cognizant, Deloitte, EY, Infosys, KPMG, PwC, Wipro.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Shared Services Market Recent Developments
• In January 2023, Tata Consultancy Services, a multinational IT outsourcing company located in India, launched the TCS Finance and Shared Services Transformation suite. This suite enables businesses worldwide to use shared services and increase productivity.
• In May 24, 2023, Sharing Services Global Corporation, a multinational firm specializing in developing business technology, launched the Shared Services Platform. This platform provides a range of services to support companies in the direct selling market.
• In December 2022, Freshfields, a worldwide law firm, plans to open a shared business service center in Bratislava, Slovakia. The new shared service center will be integrated into the company's infrastructure.

TABLE OF CONTENTS

1. INTRODUCTION

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Shared Services Market, By Service Type

• Finance and Accounting
• Human Resources
• Information Technology
• Procurement

5. Shared Services Market, By Organization Size

• Large Enterprises
• Small & Medium Enterprises (SMEs)

6. Shared Services Market, By End-User Industry

• BFSI (Banking, Financial Services, and Insurance)
• Healthcare
• IT and telecommunications
• Manufacturing
• Retail and Consumer goods

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Accenture
• Ahlstrom
• Capgemini
• Cognizant
• Deloitte
• EY
• Infosys
• KPMG
• PwC
• Wipro

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References