2024 年至 2031 年全球零售 POS 软体市场规模（按类型、功能、最终用户和地区划分）

零售 POS 软体市场评估 - 2024-2031

零售 POS 软体市场规模预计在 2024 年达到 56.6 亿美元，预计到 2031 年将达到 98.7 亿美元，2024 年至 2031 年的复合年增长率为 7.2%。

这一成长受到多种因素的推动，例如云端基础的POS 系统的采用率不断提高、零售业的扩张以及对库存管理、客户关係管理等高级功能的需求不断增长。提高效率和与其他业务无缝整合的需求进一步推动了各个行业和地区对 POS 软体解决方案的需求。

零售 POS 软体市场定义/概述

零售 POS（销售点）软体是一种用于管理收银台销售交易的技术系统。它可以自动执行付款处理、库存追踪和收据生成等任务。您可以根据行业需求自订功能，从而简化营运。库存资料管理更加精准，进而改善库存管理并减少损耗。销售交易处理更加高效，最大限度地减少等待时间并提升客户体验。全面的销售报告提供宝贵的业务洞察，协助您做出明智的决策。

哪些因素推动了零售 POS 软体市场的成长？

云端基础的POS 系统的日益普及正在推动市场扩张。云端基础的解决方案提供灵活性、扩充性和可访问性，使零售商能够更有效率、更经济地管理其营运。这一趋势是由对即时数据存取、远端管理功能和降低基础设施成本日益增长的需求所驱动的。此外，全球零售业的扩张也为市场成长做出了重大贡献。随着电子商务和全通路零售的兴起，零售商越来越多地投资于先进的 POS 解决方案，以改善客户体验、简化营运并在数位时代保持竞争力。这种扩张在新兴市场尤其明显，这些市场的可支配收入不断增加和消费者偏好的变化正在推动最新零售技术的采用。

零售POS软体对进阶功能的需求日益增长，例如库存管理和客户关係管理 (CRM)。零售商正在寻找不仅能促进交易，还能帮助他们追踪存量基准、分析销售数据和个人化客户互动的解决方案。因此，POS软体供应商不断创新，提供更复杂的功能，以满足不同产业和经营模式的零售商不断变化的需求。此外，提高效率和与其他业务无缝整合的需求也推动了对POS软体解决方案的需求。零售商正在寻求能够与现有基础设施（例如ERP系统、会计软体和电子商务平台）整合的系统，以简化流程并改善决策。这种整合使零售商能够整体情况其营运情况，优化库存管理，并为客户提供无缝的全通路体验。随着零售业务日益全球化，对支援国际业务营运的POS软体解决方案的需求也日益增长。随着零售商跨境扩张，他们需要扩充性、多语言和多币种的POS系统来服务不同的市场并遵守当地法规。跨境电商的兴起进一步加速了这一趋势，要求零售商拥有强大的POS解决方案，能够安全且有效率地处理国际交易。这些因素正在重塑零售格局，迫使零售商投资最新的POS技术，以保持竞争力并满足不断变化的客户需求。

景气衰退将如何影响零售 POS 软体的需求？

全球经济景气衰退或区域金融危机等景气衰退和不确定性会对消费者支出行为和商业投资产生重大影响。在经济不确定时期，零售商可能会推迟或缩减对 POS 软体解决方案的投资，因为他们会优先考虑削减成本的措施并专注于保持盈利。此外，市场上充斥着许多 POS 软体供应商和解决方案，竞争日益激烈，导致价格战和利润率下降。零售商面临的众多选择促使他们协商降价或寻求更具成本绩效的替代解决方案。这种激烈的竞争不仅影响 POS 软体供应商的盈利，还会减缓市场成长，因为新参与企业难以获得市场份额。

技术颠覆和消费者偏好的转变给传统 POS 软体供应商带来了挑战。行动支付系统、区块链和人工智慧等颠覆性技术的兴起正在颠覆零售格局，迫使零售商重新思考其 POS 软体投资，并寻求更具创新性的解决方案。因此，传统 POS 供应商可能难以适应不断变化的市场动态并满足零售商不断变化的需求。

此外，安全隐患和资料外洩也是 POS 软体解决方案应用的重大障碍。随着针对零售商的网路攻击频率和复杂程度不断提升，企业对 POS 系统的安全风险也愈发警觉。高调的资料外洩不仅损害了 POS 软体供应商的声誉，还会削弱客户的信任，导致产品销售和采用率下降。

目录

第 1 章 全球零售 POS 软体市场简介

• 市场概况
• 调查范围
• 先决条件

第二章执行摘要

第三章：已验证的市场研究调查方法

• 资料探勘
• 验证
• 第一手资料
• 资料来源列表

第四章：全球零售 POS 软体市场展望

• 概述
• 市场动态
  • 驱动程式
  • 抑制因素
  • 机会
• 波特五力模型
• 价值链分析

第五章全球零售 POS 软体市场（按产品）

• 概述
• 基于网路
• 云端基础

6. 全球零售POS软体市场（依最终用户）

• 概述
• 超级市场/大卖场
• 零售店
• 专卖店
• 其他的

7. 全球零售POS软体市场（按地区）

• 概述
• 北美洲
  • 美国
  • 加拿大
  • 墨西哥
• 欧洲
  • 德国
  • 英国
  • 法国
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 日本
  • 印度
  • 其他亚太地区
• 世界其他地区
  • 拉丁美洲
  • 中东和非洲

第 8 章：全球零售 POS 软体市场的竞争格局

• 概述
• 各公司市场排名
• 主要发展策略

第九章：公司简介

• Vend Ltd.
• ePOSnow
• Shopkeep
• Lightspeed
• Revel System
• POS Nation
• Shopify
• Square
• Verifone
• Springboard Retail

第十章 附录

• 相关调查

Retail POS Software Market Valuation - 2024-2031

The retail POS software market size was estimated to be USD 5.66 Billion in 2024 and is projected to reach USD 9.87 Billion by 2031, experiencing a CAGR of 7.2% from 2024 to 2031.

This growth is being driven by factors such as the increasing adoption of cloud-based POS systems, the expansion of the retail sector, and the rising demand for advanced features such as inventory management and customer relationship management. The need for enhanced efficiency and seamless integration with other business operations is further fueling the demand for POS software solutions across various industries and geographical regions.

Retail POS Software Market: Definition/Overview

Retail point-of-sale (POS) software is a technology system used to manage sales transactions at the checkout counter. It automates tasks like processing payments, tracking inventory, and generating receipts. Businesses are empowered to streamline operations through functionalities that can be customized for their industry. Inventory data is maintained with greater accuracy, leading to improved stock management and reduced shrinkage. Sales transactions are processed efficiently, minimizing wait times and enhancing customer experience. Valuable business insights can be gleaned from comprehensive sales reports, allowing for informed decision-making.

What Factors are Driving the Growth of the Retail POS Software Market?

The increasing adoption of cloud-based POS systems is driving market expansion. Cloud-based solutions offer greater flexibility, scalability, and accessibility, allowing retailers to manage their operations more efficiently and cost-effectively. This trend is driven by the growing demand for real-time data access, remote management capabilities, and reduced infrastructure costs. Additionally, the expansion of the retail sector worldwide contributes significantly to market growth. With the rise of e-commerce and omnichannel retailing, retailers are increasingly investing in advanced POS solutions to enhance customer experience, streamline operations, and stay competitive in the digital age. This expansion is particularly pronounced in emerging markets, where rising disposable incomes and changing consumer preferences are driving the adoption of modern retail technologies.

There is a growing demand for advanced features such as inventory management and customer relationship management (CRM) in retail POS software. Retailers are seeking solutions that not only facilitate transactions but also help them track inventory levels, analyze sales data, and personalize customer interactions. As a result, POS software providers are innovating to offer more sophisticated functionalities that address the evolving needs of retailers across different industries and business models. Moreover, the need for enhanced efficiency and seamless integration with other business operations is fueling the demand for POS software solutions. Retailers are looking for systems that can integrate with their existing infrastructure, including ERP systems, accounting software, and e-commerce platforms, to streamline processes and improve decision-making. This integration enables retailers to gain a holistic view of their operations, optimize inventory management, and deliver a seamless omnichannel experience to customers. The increasing globalization of retail operations is driving the demand for POS software solutions that can support international business operations. Retailers are expanding their footprint across borders, and they require scalable, multi-lingual, and multi-currency POS systems to cater to diverse markets and comply with local regulations. This trend is further accelerated by the rise of cross-border e-commerce, which requires retailers to have robust POS solutions that can handle international transactions securely and efficiently. These factors are reshaping the retail landscape and driving retailers to invest in modern POS technologies to stay competitive and meet the evolving needs of their customers.

How Does an Economic Downturn Impact the Demand for Retail POS Software?

Economic downturns and uncertainties, such as global recessions or regional financial crises, have a significant impact on consumer spending behavior and business investments. During periods of economic instability, retailers may postpone or scale back their investments in POS software solutions as they prioritize cost-cutting measures and focus on maintaining profitability. Additionally, the saturation of the market with numerous POS software providers and solutions has intensified competition, leading to price wars and margin pressures. With a plethora of options available to retailers, they have the leverage to negotiate for lower prices or seek alternative solutions that offer better value for money. This intense competition not only affects the profitability of POS software vendors but also contributes to slower market growth as new entrants struggle to gain market share.

Technological disruptions and shifts in consumer preferences pose challenges to traditional POS software vendors. The emergence of disruptive technologies such as mobile payment systems, blockchain, and artificial intelligence has transformed the retail landscape, prompting retailers to reconsider their POS software investments and explore more innovative solutions. As a result, legacy POS vendors may face difficulties in adapting to changing market dynamics and meeting the evolving needs of retailers.

Furthermore, security concerns and data breaches present a significant deterrent to the adoption of POS software solutions. With the increasing frequency and sophistication of cyberattacks targeting retailers, businesses are becoming increasingly cautious about the security risks associated with POS systems. High-profile data breaches not only damage the reputation of POS software vendors but also erode customer trust, leading to decreased sales and adoption of their products.

Category-Wise Acumens

What Advantages Does Cloud-Based POS Software Segment Offer Compared to Others in the Retail POS Software Market?

Cloud-based POS software offers several advantages compared to other segments in the retail POS software market. Greater flexibility is provided by cloud-based solutions, enabling retailers to access their POS system from any location with internet connectivity. This flexibility allows businesses to adapt to changing market conditions and customer demands more efficiently, as they can manage their operations remotely without being tied to a physical location. Cloud-based POS software offers scalability, allowing retailers to easily scale their operations up or down in response to changes in business volume or seasonal fluctuations. With cloud-based solutions, retailers can quickly add new users, locations, or features to their POS system without the need for costly hardware upgrades or IT infrastructure investments. This scalability enables businesses to grow at their own pace and remain agile in a competitive marketplace.

Moreover, cloud-based POS software provides enhanced accessibility, allowing retailers to access real-time data and analytics from any device with an internet connection. This accessibility enables businesses to make data-driven decisions more effectively, as they can access sales reports, inventory levels, and customer insights in real time. By having access to up-to-date information at their fingertips, retailers can better understand their business performance and identify areas for improvement. Cloud-based POS software offers improved security compared to traditional on-premise solutions. Cloud-based providers typically invest heavily in cybersecurity measures to protect sensitive customer data and ensure compliance with industry regulations. With features such as data encryption, regular security updates, and multi-factor authentication, cloud-based POS software offers retailers peace of mind knowing that their business data is secure and protected from cyber threats.

In conclusion, cloud-based POS software offers several advantages compared to other segments in the retail POS software market, including greater flexibility, scalability, accessibility, and improved security. These benefits enable retailers to streamline their operations, make data-driven decisions, and adapt to changing market conditions more effectively, ultimately driving business growth and success.

Will the Customer Relationship Management Segment Turn into an Epicenter of Growth in the Retail POS Software Market?

Increasing recognition of the importance of customer retention and loyalty is driving demand for robust CRM functionalities within POS systems. Retailers are seeking solutions that enable them to build meaningful relationships with their customers, personalize interactions, and deliver exceptional shopping experiences. As a result, POS software providers are innovating to offer advanced CRM features such as customer profiling, segmentation, and targeted marketing capabilities, to meet the evolving needs of retailers. The rise of omnichannel retailing is fueling the demand for integrated CRM solutions within POS software. With consumers increasingly expecting seamless shopping experiences across online, mobile, and physical channels, retailers need comprehensive CRM tools that can unify customer data and interactions across multiple touchpoints. Integrated CRM functionalities within POS systems enable retailers to track customer journeys, analyze purchase behavior, and deliver consistent messaging and promotions, enhancing customer engagement and driving sales.

The growing emphasis on data-driven decision-making is driving the adoption of CRM analytics within retail POS software. Retailers are leveraging CRM analytics tools to gain actionable insights into customer preferences, trends, and patterns, enabling them to optimize marketing strategies, inventory management, and product offerings. By harnessing the power of CRM analytics, retailers can identify high-value customers, forecast demand, and tailor promotions and discounts to maximize sales and profitability.

Moreover, the increasing focus on customer experience differentiation is propelling investment in CRM capabilities within POS systems. Retailers recognize that delivering exceptional customer experiences is crucial for building brand loyalty and driving repeat business. As a result, they are prioritizing investments in CRM functionalities that enable personalized recommendations, efficient customer service, and seamless loyalty programs. By leveraging CRM capabilities within POS software, retailers can create memorable shopping experiences that resonate with customers and differentiate their brands in a competitive marketplace. Therefore, As retailers seek to build deeper connections with their customers and drive sustainable growth, CRM functionalities within POS systems will play a pivotal role in shaping the future of retail.

Country/Region Wise Acumens

Could North America Drive an Increase in Sales within the Retail POS Software Market?

North America is characterized by a robust retail sector with a high degree of technological adoption, making it a fertile ground for POS software sales growth. The region's mature economy, coupled with strong consumer purchasing power, creates favorable conditions for retailers to invest in advanced POS solutions to enhance operational efficiency and customer experience. North America is witnessing a surge in demand for omnichannel retailing, with consumers increasingly expecting seamless shopping experiences across online, mobile, and physical channels. This trend is driving retailers in the region to adopt integrated POS software solutions that can unify customer data and interactions across multiple touchpoints. By leveraging comprehensive POS systems, retailers can track customer journeys, analyze purchase behavior, and deliver personalized promotions and messaging, thereby driving sales and enhancing customer loyalty.

The growing emphasis on data-driven decision-making in North American retail is fueling the adoption of POS software with advanced analytics capabilities. Retailers in the region are leveraging POS analytics tools to gain actionable insights into customer preferences, market trends, and operational performance. By harnessing the power of data analytics, retailers can optimize inventory management, pricing strategies, and promotional campaigns, ultimately driving revenue growth and profitability.

Furthermore, the increasing focus on enhancing the customer experience in North American retail is driving investment in POS software that enables personalized interactions and efficient service delivery. Retailers recognize the importance of delivering exceptional shopping experiences to differentiate themselves in a competitive market landscape. By investing in POS software solutions that facilitate personalized recommendations, streamlined checkout processes, and seamless loyalty programs, retailers can create memorable experiences that resonate with customers and drive repeat business. Therefore, North America has the potential to drive an increase in sales within the retail POS software market, driven by factors such as a robust retail sector, growing demand for omnichannel retailing, emphasis on data-driven decision-making, and focus on enhancing the customer experience. As retailers in the region continue to prioritize technology investments to stay competitive and meet evolving consumer expectations, the demand for advanced POS software solutions is expected to rise, contributing to sales growth in the market.

Will the Sales of the Retail POS Software Market Fare well in Asia Pacific?

Asia Pacific is witnessing rapid economic growth and urbanization, leading to an expansion of the retail sector across the region. This growth is fueled by rising disposable incomes, changing consumer lifestyles, and increasing adoption of technology in retail operations. As a result, retailers in Asia Pacific are increasingly investing in POS software solutions to enhance efficiency, improve customer service, and stay competitive in a dynamic market environment. Additionally, the rise of e-commerce and digital payments is driving demand for advanced POS software in Asia Pacific. With the proliferation of smartphones and internet connectivity, consumers in the region are increasingly turning to online shopping and mobile payments for their convenience and accessibility. This trend is driving retailers to adopt integrated POS solutions that can support omnichannel retailing, enabling seamless transactions and customer experiences across online and offline channels.

The diverse and fragmented nature of retail markets in Asia Pacific presents significant opportunities for POS software providers. With a wide range of retail formats, from traditional markets and independent stores to modern malls and chain stores, retailers in the region have diverse requirements and preferences when it comes to POS solutions. This diversity creates a fertile ground for innovation and customization, as POS software providers tailor their offerings to meet the specific needs of retailers in different markets and segments. Government initiatives and regulatory reforms aimed at promoting digitalization and financial inclusion are driving the adoption of POS software in Asia Pacific.

Governments across the region are implementing policies to encourage the use of electronic payments and digital technologies in retail transactions, creating a conducive environment for POS software adoption. As a result, retailers are increasingly adopting POS solutions to comply with regulations, enhance transparency, and improve business efficiency. In conclusion, the sales of the retail POS software market are expected to fare well in Asia Pacific, driven by factors such as rapid economic growth, the rise of e-commerce, diverse retail markets, and government initiatives promoting digitalization.

Competitive Landscape

Analyzing the competitive landscape of the retail POS software market is crucial for gaining insights into the industry's dynamics. This research aims to delve into the competitive landscape, focusing on key players, market trends, innovations, and strategies. By conducting this analysis, valuable insights will be provided to industry stakeholders, assisting them in navigating the competitive environment adeptly and seizing emerging opportunities. Understanding the competitive landscape will enable stakeholders to make informed decisions, align with market trends, and formulate strategies to strengthen their market position and competitiveness in the retail POS software market.

Some of the prominent players operating in the retail POS software market include:

Vend

ePOSnow

Shopkeep

Lightspeed

Revel

POS Nation

Square

Verifone

Shopify

Springboard Retail

Latest Developments

In May 2022, services were offered by Blaze Solutions, Inc. to acquire a Vancouver-originated POS software, serving the U.S. and Canada. The acquisition aims to serve international clients while enabling clients to gain experience in the Canadian and U.S. marketplace.

In May 2023, Sarathi, an innovative digital onboarding system, was launched by Axis Bank, allowing merchants to utilize electronic data capture (EDC) or POS services. By incorporating real-time database checks and live video verification, the application process is streamlined, enabling paperless onboarding for merchants and facilitating the quick installation of POS devices. The solutions aim to complete the application processing and provide speedy installations within 45 minutes.

Retail POS Software Market, By Category

• Type
• Traditional
• Mobile
• Cloud-Based
• Self-Service Kiosks
• Hybrid
• Features
• Inventory Management
• Customer Relationship Management
• Reporting & Analytics
• Loyalty Programs
• Payment Processing
• Employee Management
• Multi-Store Support
• Integration with Third-Party Applications
• Offline Mode Capability
• Customization & Scalability
• End-Users
• Grocery Stores
• Apparel & Fashion Retailers
• Electronics & Appliance Retailers
• Restaurants & Food Service
• Hospitality
• Healthcare
• Convenience Stores
• Entertainment
• Region
• North America
• Europe
• Asia Pacific
• Latin America
• Middle East & Africaa

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL RETAIL POS SOFTWARE MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL RETAIL POS SOFTWARE MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities
• 4.3 Porters Five Force Model
• 4.4 Value Chain Analysis

5 GLOBAL RETAIL POS SOFTWARE MARKET, BY PRODUCT

• 5.1 Overview
• 5.2 Web-Based
• 5.3 Cloud-Based

6 GLOBAL RETAIL POS SOFTWARE MARKET, BY END USER

• 6.1 Overview
• 6.2 Supermarkets/Hypermarkets
• 6.3 Retail Stores
• 6.4 Specialty Stores
• 6.5 Others

7 GLOBAL RETAIL POS SOFTWARE MARKET, BY GEOGRAPHY

• 7.1 Overview
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
  • 7.2.3 Mexico
• 7.3 Europe
  • 7.3.1 Germany
  • 7.3.2 U.K.
  • 7.3.3 France
  • 7.3.4 Rest of Europe
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 Japan
  • 7.4.3 India
  • 7.4.4 Rest of Asia Pacific
• 7.5 Rest of the World
  • 7.5.1 Latin America
  • 7.5.2 Middle East & Africa

8 GLOBAL RETAIL POS SOFTWARE MARKET COMPETITIVE LANDSCAPE

• 8.1 Overview
• 8.2 Company Market Ranking
• 8.3 Key Development Strategies

9 COMPANY PROFILES

• 9.1 Vend Ltd.
  • 9.1.1 Overview
  • 9.1.2 Financial Performance
  • 9.1.3 Product Outlook
  • 9.1.4 Key Developments
• 9.2 ePOSnow
  • 9.2.1 Overview
  • 9.2.2 Financial Performance
  • 9.2.3 Product Outlook
  • 9.2.4 Key Developments
• 9.3 Shopkeep
  • 9.3.1 Overview
  • 9.3.2 Financial Performance
  • 9.3.3 Product Outlook
  • 9.3.4 Key Developments
• 9.4 Lightspeed
  • 9.4.1 Overview
  • 9.4.2 Financial Performance
  • 9.4.3 Product Outlook
  • 9.4.4 Key Developments
• 9.5 Revel System
  • 9.5.1 Overview
  • 9.5.2 Financial Performance
  • 9.5.3 Product Outlook
  • 9.5.4 Key Developments
• 9.6 POS Nation
  • 9.6.1 Overview
  • 9.6.2 Financial Performance
  • 9.6.3 Product Outlook
  • 9.6.4 Key Developments
• 9.7 Shopify
  • 9.7.1 Overview
  • 9.7.2 Financial Performance
  • 9.7.3 Product Outlook
  • 9.7.4 Key Developments
• 9.8 Square
  • 9.8.1 Overview
  • 9.8.2 Financial Performance
  • 9.8.3 Product Outlook
  • 9.8.4 Key Developments
• 9.9 Verifone
  • 9.9.1 Overview
  • 9.9.2 Financial Performance
  • 9.9.3 Product Outlook
  • 9.9.4 Key Developments
• 9.10 Springboard Retail
  • 9.10.1 Overview
  • 9.10.2 Financial Performance
  • 9.10.3 Product Outlook
  • 9.10.4 Key Developments

10 Appendix

• 10.1 Related Research