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市场调查报告书
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1845961

全球呼叫控制（PBX-IP PBX）市场规模（依产品类型、应用、区域覆盖和预测）

Global Call Control (PBX-IP PBX) Market Size By Product Type (IP Extensions, TDM Extensions), By Application (Commercial, Industrial), By Geographic Scope And Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3个工作天内

价格
简介目录

呼叫控制（PBX-IP PBX）市场规模与预测

呼叫控制（PBX-IP PBX）市场规模预计在 2024 年达到 198.8 亿美元，到 2031 年将达到 581.1 亿美元，2024 年至 2031 年的复合年增长率为 10.77%。

全球组织数量的不断增长是市场快速成长的主要原因，也是 PBX-IP PBX 市场的主要驱动力之一。此外，技术发展、通讯现代化和新的业务需求将在预测期内为电话呼叫管理 (PBX-IP PBX) 产业创造新的机会。然而，新进入者的威胁、变革的威胁以及竞争水平是市场成长的主要限制因素，这进一步推动了预测期内电话呼叫管理 (PBX-IP PBX) 市场的成长。

全球呼叫控制（PBX-IP PBX）市场定义

IP-PBX 是一种电话 PBX，它透过 IP（网际网路通讯协定）资料网路处理交换、通话和其他讯息。 IP-PBX 技术包括语音到邮件等高级通讯功能，同时仍提供连接到传统 PSTN（公共交换电话服务）线路的灵活性，而无需更换运营商。 IP-PBX 商务电话系统由一个或多个 IP 电话、一个 IP-PBX 伺服器和一个可选的 VoIP 闸道组成，用于连接到现有的 PSTN 线路。 IP-PBX 伺服器的功能类似于 VoIP 主机，但通常位于现场并连接到 SIP 用户端，这些用户端可以是软体电话或基于硬体的 IP 电话。 IP-PBX 伺服器建立 IP 电话及其对应 SIP 位址的列表，并将 LAN 或出站呼叫连接到 VoIP 闸道或 VoIP 供应商。

全球呼叫控制（PBX-IP PBX）市场概览

G12 Communications 是国内领先的云端通讯服务开发公司，于 2021 年 2 月将 Microsoft Connect 加入其集团 IP PBX 服务。现有电话的客户可以轻鬆且经济地切换到 Microsoft Teams，并使用全新的 Connect to Teams IP PBX 启动 PSTN 通话服务。 G12 为所有考虑迁移到 Microsoft Teams 的客户提供解决方案，无论他们是加入云端 PBX 服务还是 IP PBX 系统，需要直接通讯，还是仅仅切换到 Microsoft Teams。 G12 的 Connect to Teams 产品组合为客户提供了迁移到 Microsoft Teams 云端服务所需的灵活性。

VitalPBX 是一家基于 Asterisk 的商业电话服务供应商，于 2021 年 2 月推出了其企业统一通讯平台。 VitalPBX VitXi 提供了一套工具，让企业随时随地进行通讯。此解决方案允许企业在浏览器中使用基于整合通讯的软体电话，并具有聊天、数据共用以及语音或视讯通话等功能。 PBX 的主要目的是提供对有限资源的共用存取。企业无需为每部电话提供单独的电话线路，而是可以在不同地点之间共用部分线路。

当有电话打进来时，接线员接听电话并接通对应的负责人或部门。当内部人员需要拨打电话时，接线员会将电话连接到可用的线路。这些早期的系统通常被称为中心。如今，商务电话系统已不再只是简单的交换器。话务员、语音通讯、呼叫队列和多方定序等附加技术正逐渐成为主流。基本的类比电话和专有数位电话正在被标准 IP 电话取代。现在，使用 SIP 中继和其他 VoIP 服务可以从网路外部连线。

目录

第 1 章 全球呼叫控制 (PBX-IP PBX) 市场介绍

  • 市场概况
  • 调查范围
  • 先决条件

第 2 章：已验证的市场研究调查方法

  • 资料探勘
  • 二次调查
  • 初步调查
  • 专家建议
  • 品质检查
  • 最终审核
  • 数据三角测量
  • 自下而上的方法
  • 自上而下的方法
  • 调查流程
  • 资料来源

第三章执行摘要

  • 概述
  • 绝对的商机
  • 市场吸引力
  • 未来市场机会

第四章 呼叫控制（PBX-IP PBX）全球市场展望

  • 概述
  • 市场动态
    • 驱动程式
    • 抑制因素
    • 机会
  • 波特五力模型
  • 价值链分析

5. 全球呼叫控制（PBX-IP PBX）市场依产品类型

  • IP分机
  • TDM扩充

6. 全球呼叫控制（PBX-IP PBX）市场（按应用）

  • 商业的
  • 工业的

7. 全球呼叫控制（PBX-IP PBX）市场（按地区）

  • 概述
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 其他欧洲国家
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 其他亚太地区
  • 世界其他地区
    • 拉丁美洲
    • 中东和非洲

第八章全球呼叫控制（PBX-IP PBX）市场的竞争格局

  • 概述
  • 各公司市场排名
  • 主要发展策略
  • 每家公司的区域分布
  • 每家公司的产业足迹
  • ACE矩阵

第九章：公司简介

  • Cisco
  • NEC
  • Avaya
  • Panasonic
  • Mitel
  • Alcatel-Lucent Enterprise
  • Call Control LLC
  • Polycom LLC
  • EIL Global
  • ERGOMAN GmbH

第十章：重大进展

  • 产品发布/开发
  • 併购
  • 业务扩展
  • 伙伴关係和联盟

第十一章 附录

  • 相关调查
简介目录
Product Code: 153019

Call Control (PBX-IP PBX) Market Size And Forecast

Call Control (PBX-IP PBX) Market size was valued at USD 19.88 Billion in 2024 and is projected to reach USD 58.11 Billion by 2031, growing at a CAGR of 10.77% from 2024 to 2031.

The growing number of organizations worldwide is the main reason for the rapid growth of the market and is one of the main drivers of the PBX-IP PBX market. In addition, the development of technology and the modernization of telecommunications and the needs of new businesses will create new opportunities for the management of the telephone calls (PBX-IP PBX) industry during the forecast period. However, the threat of new entrants, the threat of change, and the level of competition are important limits to market growth, and management (PBX-IP PBX) during the forecast period will further push market growth.

Global Call Control (PBX-IP PBX) Market Definition

IP-PBX is a telephone PBX that handles exchanges, calls and other messages over an IP (Internet Protocol) data network. IP-PBX technology includes advanced communications such as voice-to-email, but also has the ability to be flexible and connect to a traditional PSTN (Public Switched Telephone Service) line without changing carrier. An IP-PBX business phone system consists of one or more IP phones, an IP-PBX server, and an optional VoIP gateway to connect to existing PSTN lines. An IP-PBX server works the same as a VoIP host, but is usually onsite and connected to a SIP client, which can be a softphone or a hardware-based IP phone. The IP-PBX server creates a list of IP phones and their corresponding SIP addresses and connects LAN calls or outgoing calls to the VoIP gateway or VoIP provider.

Global Call Control (PBX-IP PBX) Market Overview

G12 Communications, a national leader in developing cloud communications services, added Microsoft Connect to its Group IP PBX service in February 2021. Customers with existing phones can easily and inexpensively switch to Microsoft Teams and enable PSTN calling service with the new Connect to Teams. IPPBX. G12 offers solutions for all customers looking to migrate to Microsoft Teams, whether they want to join cloud PBX services, IP PBX systems, need direct messaging, or simply switch to Microsoft Teams. G12's Connect to Teams portfolio G12 gives customers the flexibility they need to migrate to Microsoft Teams cloud services.

VitalPBX, an Asterisk-based enterprise telephony and communications provider, launched a unified communications platform for businesses in February 2021. VitalPBX VitXi provides a set of tools that enable businesses to communicate wherever they are. The solution allows businesses to use WebRTC-based softphones in their browsers with features such as chat, data sharing, and voice or video calling. The primary purpose of a PBX is to provide shared access to limited resources. Rather than having a separate phone line for each phone, a company can share a small portion of the line between different locations.

When a call comes in, the operator answers the phone and contacts the appropriate person or department. When insiders need to make a call, the operator connects them to an open line. These early systems are often called centrals. Today, a business phone system is more than a simple switchboard. Additional technologies such as attendants, voice messaging, call queue and multi-conferencing are becoming the norm. Basic analog and proprietary digital telephony are being replaced by standard IP phones. SIP trunking and other VoIP services can now be used to connect from outside the Internet.

Global Call Control (PBX-IP PBX) Market Segmentation Analysis

The Global Call Control (PBX-IP PBX) Market is segmented on the basis of Product Type, Application, and Geography.

Call Control (PBX-IP PBX) Market, By Product Type

IP Extensions

TDM Extensions

Based on the Product Type, the Global Call Control (PBX-IP PBX) Market has been segmented into IP Extensions, and TDM Extensions. IP Extensions is expected to dominate the Call Control (PBX-IP PBX) market during the forecast period. IP Internal Call Control PBX An IP PBX is a PBX (Private Branch Exchange) that uses Internet Protocol (IP) for phone calls. It is very useful to manage many callers in one system. IP switchboard systems, VoIP, caller ID, call forwarding, auto attendant etc. The TDM (Time Division Multiplexing) extension is a call management PBX IP PBX that allows users to make calls over existing telephone lines. TDM Extensions use traditional telephony tools to provide call management such as call forwarding, call waiting, and three-way calling. Ideal for businesses that need advanced call management features.

Call Control (PBX-IP PBX) Market, By Application

Commercial

Industrial

On the basis of Application, the Global Call Control (PBX-IP PBX) Market has been segmented into Commercial, and Industrial. Commercial is segment is expected to dominate in the foreseen period. This growth can be attributed to demand from small and medium enterprises (SMEs). Small and medium businesses prefer VoIP over traditional voice services because of its affordable pricing plans, high bandwidth support, enhanced quality of service (QoS) and ease of setup. Also, companies that offer PBX solutions are popular with SMEs. For example, Zumivo Solutions Pvt.Ltd. It is a cloud-based business communication service provider that has been in great demand from small businesses since the beginning of 2017. The business segment is expected to witness significant growth during the forecast period due to the increase in plans to build factories around the world.

Call Control (PBX-IP PBX) Market, By Geography

North America

Europe

Asia Pacific

Middle East and Africa

Latin America

Based on Geography, the Global Call Control (PBX-IP PBX) Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. Regions such as North America and Europe are expected to maintain their market positions throughout the forecast period. The control market in Europe will grow steadily at the highest CAGR over the forecast period due to the globalization and deployment of 5G. The increasing use of VoIP networks in Europe is also having an impact on the overall growth of the call management industry. Another factor driving growth in North America is the economic crisis in the region and rising disposable income. On the other hand, there is an increase in the adoption of PBXs in APAC due to the increasing demand for UC and video conferencing and centralized and reliable connectivity.

As millennials join the business culture, participating in a business exchange (PBX) should be a game changer for many business needs. SMEs in emerging markets like India do not have much money to invest in new technologies emerging due to low income. With the Hosted PBX, business owners do not need to make a big investment by purchasing a phone in the office and it does not need maintenance. Operated and managed by your phone office provider with a PBX solution. As businesses in India and China focus on expansion, they need solutions to meet their needs. By using a hosted PBX, employees can work from anywhere while working on a virtual phone. Businesses can allow their employees to work from home, another office, mobile phone, or even abroad. The growth of organizations and IT departments in Asia Pacific has led to an increase in the number of business calls in recent years.

Key Players

The "Global Call Control (PBX-IP PBX) Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Cisco, NEC, Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise, Call Control LLC, Polycom LLC, EIL Global, and ERGOMAN GmbH.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Key Developments

  • In February 2022, Atlantech Online reports that they installed Anthem Row with fiber optics. Tenants can leverage Atlantech's Managed PBX Services to complement their corporate infrastructure.
  • Ace Matrix Analysis
  • The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as Active, Cutting Edge, Emerging, and Innovators.
  • Market Attractiveness
  • The image of market attractiveness provided would further help to get information about the region that is majorly leading in the Call Control (PBX-IP PBX) Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.
  • Porter's Five Forces
  • The image provided would further help to get information about Porter's five forces framework providing a blueprint for understanding the behavior of competitors and a player's strategic positioning in the respective industry. The porter's five forces model can be used to assess the competitive landscape in Global Call Control (PBX-IP PBX) Market gauge the attractiveness of a certain sector, and assess investment possibilities.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL CALL CONTROL (PBX-IP PBX) MARKET

  • 1.1 Overview of the Market
  • 1.2 Scope of Report
  • 1.3 Assumptions

2 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

  • 2.1 Data mining
  • 2.2 Secondary research
  • 2.3 Primary research
  • 2.4 Subject matter expert advice
  • 2.5 Quality check
  • 2.6 Final review
  • 2.7 Data triangulation
  • 2.8 Bottom-up approach
  • 2.9 Top-down approach
  • 2.10 Research flow
  • 2.11 Data sources

3 EXECUTIVE SUMMARY

  • 3.1 Overview
  • 3.2 Absolute $ Opportunity
  • 3.3 Market attractiveness
  • 3.4 Future Market Opportunities

4 GLOBAL CALL CONTROL (PBX-IP PBX) MARKET OUTLOOK

  • 4.1 Overview
  • 4.2 Market Dynamics
    • 4.2.1 Drivers
    • 4.2.2 Restraints
    • 4.2.3 Opportunities
  • 4.3 Porters Five Force Model
  • 4.4 Value Chain Analysis

5 GLOBAL CALL CONTROL (PBX-IP PBX) MARKET, BY PRODUCT TYPE

  • 5.1 IP Extensions
  • 5.2 TDM Extensions

6 GLOBAL CALL CONTROL (PBX-IP PBX) MARKET, BY APPLICATION

  • 6.1 Commercial
  • 6.2 Industrial

7 GLOBAL CALL CONTROL (PBX-IP PBX) MARKET, BY GEOGRAPHY

  • 7.1 Overview
  • 7.2 North America
    • 7.2.1 U.S.
    • 7.2.2 Canada
    • 7.2.3 Mexico
  • 7.3 Europe
    • 7.3.1 Germany
    • 7.3.2 U.K.
    • 7.3.3 France
    • 7.3.4 Rest of Europe
  • 7.4 Asia Pacific
    • 7.4.1 China
    • 7.4.2 Japan
    • 7.4.3 India
    • 7.4.4 Rest of Asia Pacific
  • 7.5 Rest of the World
    • 7.5.1 Latin America
    • 7.5.2 Middle East and Africa

8 GLOBAL CALL CONTROL (PBX-IP PBX) MARKET COMPETITIVE LANDSCAPE

  • 8.1 Overview
  • 8.2 Company Market Ranking
  • 8.3 Key Development Strategies
  • 8.4 Company Regional Footprint
  • 8.5 Company Industry Footprint
  • 8.6 ACE Matrix

9 COMPANY PROFILES

  • 9.1 Cisco
    • 9.1.1 Company Overview
    • 9.1.2 Company Insights
    • 9.1.3 Business Breakdown
    • 9.1.4 Product Benchmarking
    • 9.1.5 Key Developments
    • 9.1.6 Winning Imperatives
    • 9.1.7 Current Focus & Strategies
    • 9.1.8 Threat from Competition
    • 9.1.9 SWOT Analysis
  • 9.2 NEC
    • 9.2.1 Company Overview
    • 9.2.2 Company Insights
    • 9.2.3 Business Breakdown
    • 9.2.4 Product Benchmarking
    • 9.2.5 Key Developments
    • 9.2.6 Winning Imperatives
    • 9.2.7 Current Focus & Strategies
    • 9.2.8 Threat from Competition
    • 9.2.9 SWOT Analysis
  • 9.3 Avaya
    • 9.3.1 Company Overview
    • 9.3.2 Company Insights
    • 9.3.3 Business Breakdown
    • 9.3.4 Product Benchmarking
    • 9.3.5 Key Developments
    • 9.3.6 Winning Imperatives
    • 9.3.7 Current Focus & Strategies
    • 9.3.8 Threat from Competition
    • 9.3.9 SWOT Analysis
  • 9.4 Panasonic
    • 9.4.1 Company Overview
    • 9.4.2 Company Insights
    • 9.4.3 Business Breakdown
    • 9.4.4 Product Benchmarking
    • 9.4.5 Key Developments
    • 9.4.6 Winning Imperatives
    • 9.4.7 Current Focus & Strategies
    • 9.4.8 Threat from Competition
    • 9.4.9 SWOT Analysis
  • 9.5 Mitel
    • 9.5.1 Company Overview
    • 9.5.2 Company Insights
    • 9.5.3 Business Breakdown
    • 9.5.4 Product Benchmarking
    • 9.5.5 Key Developments
    • 9.5.6 Winning Imperatives
    • 9.5.7 Current Focus & Strategies
    • 9.5.8 Threat from Competition
    • 9.5.9 SWOT Analysis
  • 9.6 Alcatel-Lucent Enterprise
    • 9.6.1 Company Overview
    • 9.6.2 Company Insights
    • 9.6.3 Business Breakdown
    • 9.6.4 Product Benchmarking
    • 9.6.5 Key Developments
    • 9.6.6 Winning Imperatives
    • 9.6.7 Current Focus & Strategies
    • 9.6.8 Threat from Competition
    • 9.6.9 SWOT Analysis
  • 9.7 Call Control LLC
    • 9.7.1 Company Overview
    • 9.7.2 Company Insights
    • 9.7.3 Business Breakdown
    • 9.7.4 Product Benchmarking
    • 9.7.5 Key Developments
    • 9.7.6 Winning Imperatives
    • 9.7.7 Current Focus & Strategies
    • 9.7.8 Threat from Competition
    • 9.7.9 SWOT Analysis
  • 9.8 Polycom LLC
    • 9.8.1 Company Overview
    • 9.8.2 Company Insights
    • 9.8.3 Business Breakdown
    • 9.8.4 Product Benchmarking
    • 9.8.5 Key Developments
    • 9.8.6 Winning Imperatives
    • 9.8.7 Current Focus & Strategies
    • 9.8.8 Threat from Competition
    • 9.8.9 SWOT Analysis
  • 9.9 EIL Global
    • 9.9.1 Company Overview
    • 9.9.2 Company Insights
    • 9.9.3 Business Breakdown
    • 9.9.4 Product Benchmarking
    • 9.9.5 Key Developments
    • 9.9.6 Winning Imperatives
    • 9.9.7 Current Focus & Strategies
    • 9.9.8 Threat from Competition
    • 9.9.9 SWOT Analysis
  • 9.10 ERGOMAN GmbH
    • 9.10.1 Company Overview
    • 9.10.2 Company Insights
    • 9.10.3 Business Breakdown
    • 9.10.4 Product Benchmarking
    • 9.10.5 Key Developments
    • 9.10.6 Winning Imperatives
    • 9.10.7 Current Focus & Strategies
    • 9.10.8 Threat from Competition
    • 9.10.9 SWOT Analysis

10 KEY DEVELOPMENTS

  • 10.1 Product Launches/Developments
  • 10.2 Mergers and Acquisitions
  • 10.3 Business Expansions
  • 10.4 Partnerships and Collaborations

11 APPENDIX

  • 11.1 Related Research