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市场调查报告书
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1525282

全球医疗保健业务流程外包市场规模研究（按解决方案、服务和 2022-2032 年区域预测）

Global Healthcare Business Process Outsourcing Market Size Study, by Solution, by Service, and Regional Forecasts 2022-2032
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 285 Pages | 商品交期: 2-3个工作天内

价格
简介目录

2023年全球医疗保健业务流程外包（BPO）市场价值约为291.7亿美元，预计在2024-2032年预测期内将以超过10.87%的健康成长率成长。医疗保健 BPO 涉及将医疗保健组织的非核心管理和营运职能外包给外部服务提供者。这使得医疗保健提供者能够专注于患者护理，同时透过专业知识提高效率、降低成本并改善资料管理。降低营运费用的努力、BPO 的兴起和熟练劳动力推动了市场成长。医疗保健 BPO 涵盖财务、人力资源和技术支援等功能，以提高效率并降低成本。其他成长动力包括远距医疗支援、远距患者监护、远距医疗解决方案、转录服务、医疗文件、客户互动和 IT 服务，这些共同增强了医疗保健的可及性。

医疗保健 BPO 市场是全球 BPO 行业的重要组成部分，医疗保健公司越来越多地转向这些服务来简化营运并改善患者护理。产品包括收入週期管理、医疗编码和计费、患者参与和分析。这些服务可协助医疗机构降低成本、提高效率并改善整体病患体验。人工智慧和机器学习等先进技术的日益使用为市场提供了支持，这些技术扩大了这些服务的范围，使它们更加有效和高效。然而，资料外洩对市场成长构成了重大挑战，因为全球网路攻击的增加导致医疗机构中敏感患者资讯的遗失。

据估计，北美将在 2023 年主导全球市场的成长。离岸外包在财务和会计、客户服务和供应商服务等活动中很常见。然而，不当的规划和财务分配可能会导致诉讼和遣散费。人工智慧和机器学习等先进技术正在彻底改变药物开发和其他医疗保健流程，进一步推动市场成长。鑑于医疗保健成本上升、人口老龄化、电子健康记录采用率不断提高、提高运营效率的需求以及以具有竞争力的成本提供大量熟练劳动力。此外，政府促进医疗基础设施发展的有利措施正在推动市场成长。

目录

第 1 章：全球医疗保健业务流程外包 (BPO) 市场执行摘要

  • 全球医疗保健业务流程外包 (BPO) 市场规模及预测 (2022-2032)
  • 区域概要
  • 分部摘要
    • 按解决方案
    • 按服务
  • 主要趋势
  • 经济衰退的影响
  • 分析师推荐与结论

第 2 章：全球医疗保健业务流程外包 (BPO) 市场定义与研究假设

  • 研究目的
  • 市场定义
  • 研究假设
    • 包容与排除
    • 限制
    • 供给侧分析
      • 可用性
      • 基础设施
      • 监管环境
      • 市场竞争
      • 经济可行性（消费者的角度）
    • 需求面分析
      • 监理框架
      • 技术进步
      • 环境考虑
      • 消费者意识和接受度
  • 估算方法
  • 研究考虑的年份
  • 货币兑换率

第 3 章：全球医疗保健业务流程外包 (BPO) 市场动态

  • 市场驱动因素
    • 技术熟练的专业人员的存在
    • 透过外包降低成本
    • 提高效率和病患护理
  • 市场挑战
    • 资料外洩与网路安全风险
    • 监理和合规问题
  • 市场机会
    • 人工智慧和机器学习的采用率不断提高
    • 云端运算服务的扩展
    • 新兴市场的成长

第 4 章：全球医疗保健业务流程外包 (BPO) 市场产业分析

  • 波特的五力模型
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争竞争
    • 波特五力模型的未来方法
    • 波特的 5 力影响分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社会的
    • 技术性
    • 环境的
    • 合法的
  • 顶级投资机会
  • 最佳制胜策略
  • 颠覆性趋势
  • 产业专家视角
  • 分析师推荐与结论

第 5 章：全球医疗保健业务流程外包 (BPO) 市场规模与预测：按解决方案 - 2022-2032

  • 细分仪表板
  • 全球医疗保健业务流程外包 (BPO) 市场：2022 年和 2032 年解决方案收入趋势分析
    • 製造业
    • 研究与开发
    • 非临床服务

第 6 章：全球医疗保健业务流程外包 (BPO) 市场规模与预测：按服务分类 - 2022-2032

  • 细分仪表板
  • 全球医疗保健业务流程外包 (BPO) 市场：2022 年和 2032 年服务收入趋势分析
    • 收入周期管理
    • 病人照护服务
    • 患者入组和策略规划

第 7 章：全球医疗保健业务流程外包 (BPO) 市场规模与预测：按地区 - 2022-2032

  • 北美洲
    • 我们
    • 加拿大
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 西班牙
    • 义大利
    • 欧洲其他地区
  • 亚太
    • 中国
    • 印度
    • 日本
    • 澳洲
    • 韩国
    • 亚太地区其他地区
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 拉丁美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 南非
    • 中东和非洲其他地区

第 8 章：竞争情报

  • 重点企业SWOT分析
  • 顶级市场策略
  • 公司简介
    • Genpact Ltd.
      • 关键讯息
      • 概述
      • 财务（视数据可用性而定）
      • 产品概要
      • 市场策略
    • HCL Technologies Ltd.
    • Infosys Ltd.
    • International Business Machines Corp.
    • IQVIA Holdings Inc.
    • Teleperformance SE
    • Accenture PLC
    • Conduent Inc.
    • Sutherland Global Services Inc.
    • Capgemini SE
    • NTT Data Corporation
    • Cognizant Technology Solutions Corp.
    • Genpact Ltd.
    • HCL Technologies Ltd.
    • Infosys Ltd.

第 9 章：研究过程

  • 研究过程
    • 资料探勘
    • 分析
    • 市场预测
    • 验证
    • 出版
  • 研究属性
简介目录

Global Healthcare Business Process Outsourcing (BPO) Market is valued at approximately USD 29.17 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 10.87% over the forecast period 2024-2032. Healthcare BPO involves contracting out non-core administrative and operational functions of a healthcare organization to external service providers. This enables healthcare providers to concentrate on patient care while enhancing efficiency, reducing costs, and improving data management through specialized expertise. The market growth is driven by efforts to lower operational expenses, the rise of BPO, and a skilled workforce. Healthcare BPO covers functions like finance, HR, and technical support to boost efficiency and cut costs. Additional growth drivers include telehealth support, remote patient monitoring, telemedicine solutions, transcription services, medical documentation, customer interactions, and IT services, which collectively enhance access to healthcare.

The healthcare BPO market is a significant segment in the global BPO industry, with healthcare companies increasingly turning to these services to streamline operations and improve patient care. Offerings include revenue cycle management, medical coding and billing, patient engagement, and analytics. These services help healthcare organizations reduce costs, increase efficiency, and enhance the overall patient experience. The market is supported by the increasing use of advanced technologies like artificial intelligence and machine learning, which expand the scope of these services, making them more effective and efficient. However, data breaches pose a significant challenge to market growth, as the increase in cyberattacks globally results in the loss of sensitive patient information in healthcare organizations.

North America is estimated to dominate to the growth of the global market during 2023. This growth is driven by improvements in healthcare infrastructure, increased healthcare expenditure, and favorable reimbursements. Offshore outsourcing is common for activities such as finance and accounting, customer care services, and provider services. However, improper planning and financial allocation can lead to litigation and severance pay. Advanced technologies like AI and machine learning are revolutionizing drug development and other healthcare processes, further driving market growth. Whereas, the market in Asia Pacific is anticipated to grow at the fastest rate over the forecast period fueled by rising cost of healthcare, a growing aging population, increasing adoption of electronic health records, the need for improved operational efficiency, and the availability of a large pool of skilled labor at competitive costs. Additionally, favorable government initiatives to promote healthcare infrastructure development are fueling market growth.

Major market players included in this report are:

  • Genpact Ltd
  • HCL Technologies Ltd.
  • Infosys Ltd.
  • International Business Machines Corp.
  • IQVIA Holdings Inc.
  • Teleperformance SE
  • Accenture PLC
  • Conduent Inc.
  • Sutherland Global Services Inc.
  • Capgemini SE
  • NTT Data Corporation
  • Cognizant Technology Solutions Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • Infosys Ltd.

The detailed segments and sub-segment of the market are explained below:

By Solution:

  • Manufacturing
  • Research and Development
  • Non-clinical services

By Service:

  • Revenue Cycle Management
  • Patient Care Services
  • Patient Enrollment and Strategic Planning

By Region:

  • North America
  • U.S.
  • Canada
  • Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Rest of Asia Pacific
  • Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
  • Saudi Arabia
  • South Africa
  • Rest of Middle East & Africa

Years considered for the study are as follows:

  • Historical year - 2022
  • Base year - 2023
  • Forecast period - 2024 to 2032

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2022 to 2032.
  • Annualized revenues and regional level analysis for each market segment.
  • Detailed analysis of geographical landscape with country-level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of the competitive structure of the market.
  • Demand-side and supply-side analysis of the market.

Table of Contents

Chapter 1. Global Healthcare Business Process Outsourcing (BPO) Market Executive Summary

  • 1.1. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecast (2022-2032)
  • 1.2. Regional Summary
  • 1.3. Segmental Summary
    • 1.3.1. By Solution
    • 1.3.2. By Service
  • 1.4. Key Trends
  • 1.5. Recession Impact
  • 1.6. Analyst Recommendation & Conclusion

Chapter 2. Global Healthcare Business Process Outsourcing (BPO) Market Definition and Research Assumptions

  • 2.1. Research Objective
  • 2.2. Market Definition
  • 2.3. Research Assumptions
    • 2.3.1. Inclusion & Exclusion
    • 2.3.2. Limitations
    • 2.3.3. Supply Side Analysis
      • 2.3.3.1. Availability
      • 2.3.3.2. Infrastructure
      • 2.3.3.3. Regulatory Environment
      • 2.3.3.4. Market Competition
      • 2.3.3.5. Economic Viability (Consumer's Perspective)
    • 2.3.4. Demand Side Analysis
      • 2.3.4.1. Regulatory frameworks
      • 2.3.4.2. Technological Advancements
      • 2.3.4.3. Environmental Considerations
      • 2.3.4.4. Consumer Awareness & Acceptance
  • 2.4. Estimation Methodology
  • 2.5. Years Considered for the Study
  • 2.6. Currency Conversion Rates

Chapter 3. Global Healthcare Business Process Outsourcing (BPO) Market Dynamics

  • 3.1. Market Drivers
    • 3.1.1. Presence of Skilled Professionals
    • 3.1.2. Cost Reduction Through Outsourcing
    • 3.1.3. Enhanced Efficiency and Patient Care
  • 3.2. Market Challenges
    • 3.2.1. Data Breaches and Cybersecurity Risks
    • 3.2.2. Regulatory and Compliance Issues
  • 3.3. Market Opportunities
    • 3.3.1. Increasing Adoption of AI and Machine Learning
    • 3.3.2. Expansion of Cloud Computing Services
    • 3.3.3. Growth in Emerging Markets

Chapter 4. Global Healthcare Business Process Outsourcing (BPO) Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
    • 4.1.7. Porter's 5 Force Impact Analysis
  • 4.2. PESTEL Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
    • 4.2.5. Environmental
    • 4.2.6. Legal
  • 4.3. Top investment opportunity
  • 4.4. Top winning strategies
  • 4.5. Disruptive Trends
  • 4.6. Industry Expert Perspective
  • 4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Solution 2022-2032

  • 5.1. Segment Dashboard
  • 5.2. Global Healthcare Business Process Outsourcing (BPO) Market: Solution Revenue Trend Analysis, 2022 & 2032 (USD Billion)
    • 5.2.1. Manufacturing
    • 5.2.2. Research and Development
    • 5.2.3. Non-clinical services

Chapter 6. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Service 2022-2032

  • 6.1. Segment Dashboard
  • 6.2. Global Healthcare Business Process Outsourcing (BPO) Market: Service Revenue Trend Analysis, 2022 & 2032 (USD Billion)
    • 6.2.1. Revenue Cycle Management
    • 6.2.2. Patient Care Services
    • 6.2.3. Patient Enrollment and Strategic Planning

Chapter 7. Global Healthcare Business Process Outsourcing (BPO) Market Size & Forecasts by Region 2022-2032

  • 7.1. North America Healthcare Business Process Outsourcing (BPO) Market
    • 7.1.1. U.S. Healthcare Business Process Outsourcing (BPO) Market
      • 7.1.1.1. Solution breakdown size & forecasts, 2022-2032
      • 7.1.1.2. Service breakdown size & forecasts, 2022-2032
    • 7.1.2. Canada Healthcare Business Process Outsourcing (BPO) Market
  • 7.2. Europe Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.1. U.K. Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.2. Germany Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.3. France Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.4. Spain Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.5. Italy Healthcare Business Process Outsourcing (BPO) Market
    • 7.2.6. Rest of Europe Healthcare Business Process Outsourcing (BPO) Market
  • 7.3. Asia-Pacific Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.1. China Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.2. India Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.3. Japan Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.4. Australia Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.5. South Korea Healthcare Business Process Outsourcing (BPO) Market
    • 7.3.6. Rest of Asia Pacific Healthcare Business Process Outsourcing (BPO) Market
  • 7.4. Latin America Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.1. Brazil Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.2. Mexico Healthcare Business Process Outsourcing (BPO) Market
    • 7.4.3. Rest of Latin America Healthcare Business Process Outsourcing (BPO) Market
  • 7.5. Middle East & Africa Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.1. Saudi Arabia Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.2. South Africa Healthcare Business Process Outsourcing (BPO) Market
    • 7.5.3. Rest of Middle East & Africa Healthcare Business Process Outsourcing (BPO) Market

Chapter 8. Competitive Intelligence

  • 8.1. Key Company SWOT Analysis
  • 8.2. Top Market Strategies
  • 8.3. Company Profiles
    • 8.3.1. Genpact Ltd.
      • 8.3.1.1. Key Information
      • 8.3.1.2. Overview
      • 8.3.1.3. Financial (Subject to Data Availability)
      • 8.3.1.4. Product Summary
      • 8.3.1.5. Market Strategies
    • 8.3.2. HCL Technologies Ltd.
    • 8.3.3. Infosys Ltd.
    • 8.3.4. International Business Machines Corp.
    • 8.3.5. IQVIA Holdings Inc.
    • 8.3.6. Teleperformance SE
    • 8.3.7. Accenture PLC
    • 8.3.8. Conduent Inc.
    • 8.3.9. Sutherland Global Services Inc.
    • 8.3.10. Capgemini SE
    • 8.3.11. NTT Data Corporation
    • 8.3.12. Cognizant Technology Solutions Corp.
    • 8.3.13. Genpact Ltd.
    • 8.3.14. HCL Technologies Ltd.
    • 8.3.15. Infosys Ltd.

Chapter 9. Research Process

  • 9.1. Research Process
    • 9.1.1. Data Mining
    • 9.1.2. Analysis
    • 9.1.3. Market Estimation
    • 9.1.4. Validation
    • 9.1.5. Publishing
  • 9.2. Research Attributes