BPO 市场规模、份额、成长分析、按服务类型、按外包类型、按部署、按最终用途、按地区 - 行业预测，2024-2031 年

2022年全球BPO市场规模将为536.1亿美元，从2023年的576.7亿美元成长到2031年的1,107.4亿美元，预测期间（2024-2031年）复合年增长率为9.1%。

业务流程外包 (BPO) 领域正在迅速发展，越来越多的公司利用外部服务提供者来提供人力资源、薪资和客户支援等功能。这一趋势的驱动因素是需要降低营运成本并专注于核心竞争力，同时寻求敏捷性和效率以应对不断变化的市场动态。银行、医疗保健和製造业等各个行业都在积极采用 BPO 服务来提高生产力并优化支援功能。向协作经营模式的转变进一步推动了对 BPO 的需求，BPO 不仅可以降低成本，还可以提供 24/7 支援并增强互连性。随着公司认识到这种伙伴关係的长期利益，美国BPO 市场可能会在未来的预测期内持续成长。

目录

介绍

• 研究目的
• 调查范围
• 定义

调查方法

• 资讯采购
• 二手资料和主要资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 按细分市场的机会分析

市场动态及展望

• 市场概况
• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制因素和挑战
• 波特分析及影响
  • 竞争公司之间的敌对关係
  • 替代品的威胁
  • 买方议价能力
  • 新进入者的威胁
  • 供应商的议价能力

主要市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 市场吸引力指数（2023）
• PESTEL分析
• 总体经济指标
• 价值链分析
• 价格分析
• 技术进步
• 监管环境
• 案例研究
• 客户和购买标准分析

BPO 市场规模：依服务类型及复合年增长率（2024-2031）

• 市场概况
• 财务/会计
• 人力资源
• KPO
• 采购与供应链
• 客户服务
• 销售与行销
• 物流
• 培训/开发外包
• 其他的

BPO 市场规模：依外包类型及复合年增长率（2024-2031）

• 市场概况
• 陆上
• 离岸
• 近岸

BPO 市场规模：依部署及复合年增长率（2024-2031）

• 市场概况
• 本地
• 云

BPO 市场规模：依最终用户和复合年增长率（2024-2031）

• 市场概况
• BFSI
• 卫生保健
• 製造业
• 资讯科技和通讯
• 零售
• 政府和国防
• 其他的

BPO 市场规模：按地区及复合年增长率（2024-2031）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 英国
  • 德国
  • 西班牙
  • 法国
  • 义大利
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东/非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东/非洲

竞争资讯

• 前5名企业对比
• 主要企业市场定位（2023年）
• 主要市场参与者所采取的策略
• 近期市场趋势
• 公司市场占有率分析（2023）
• 主要企业简介
  • 公司简介
  • 产品系列分析
  • 按细分市场分類的份额分析
  • 收益与前一年同期比较（2021-2023）

主要企业简介

• Accenture
• Teleperformance
• Concentrix
• Wipro
• Capgemini
• Cognizant
• HCL Technologies
• Infosys
• CGI
• Tech Mahindra
• TDCX
• Genpact
• EXL Service
• TTEC
• Foundever
• Telus International
• Hexaware Technologies
• Indra
• Plaxonic
• TaskUs

结论和建议

Global BPO Market size was valued at USD 53.61 billion in 2022 and is poised to grow from USD 57.67 billion in 2023 to USD 110.74 billion by 2031, growing at a CAGR of 9.1% in the forecast period (2024-2031).

The Business Process Outsourcing (BPO) sector is rapidly evolving, with organizations increasingly leveraging external service providers for functions like human resources, payroll, and customer support. This trend is driven by a need for agility and efficiency in addressing shifting market dynamics while reducing operational costs and focusing on core competencies. Various industries, including banking, healthcare, and manufacturing, actively employ BPO services to enhance productivity and optimize support functions. The shift towards collaborative business models is further propelling demand for BPO, which not only offers cost savings but also 24/7 support and improved interconnectivity. As companies recognize the long-term benefits of these partnerships, the U.S. BPO market is set to experience sustainable growth in the upcoming forecast period.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Bpo market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Bpo Market Segmental Analysis

Global BPO Market is segmented by Service Type, Outsourcing Type, Deployment, End User and region. Based on Service Type, the market is segmented into Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, Others. Based on Outsourcing Type, the market is segmented into Onshore, Offshore, Nearshore. Based on Deployment, the market is segmented into On premise, Cloud. Based on end user, the market is segmented into BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, Government & Defense, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Bpo Market

The global BPO market is experiencing significant growth driven by the long-term benefits associated with outsourcing. With the rise of digital technologies, businesses are uncovering new opportunities through enhanced workflows powered by cloud computing, artificial intelligence, automation, and the Internet of Things (IoT). To stay competitive and relevant, companies must continuously adapt to streamlined, intelligent processes that integrate employees, consumers, partners, and suppliers. The demand for reduced operational costs for non-core activities, alongside a focus on core competencies across various sectors, is propelling market expansion. Additionally, modern enterprises increasingly favor managing primary business functions internally while outsourcing ancillary tasks to third-party vendors, facilitating improved growth prospects.

Restraints in the Global Bpo Market

The global BPO market is poised for significant growth in the coming years; however, it faces several critical challenges that could hinder its expansion. One of the primary concerns for organizations is the risk associated with relying heavily on external outsourcing service providers, which raises issues surrounding data security and user confidentiality. Safeguarding customer data's integrity is paramount for businesses currently navigating this landscape. Furthermore, the absence of robust frameworks to ensure consistent service quality, coupled with mounting budgetary constraints, stands as another major obstacle for market development, complicating the efforts to establish trust and reliability in outsourcing partnerships.

Market Trends of the Global Bpo Market

The global BPO market is increasingly pivoting towards the integration of artificial intelligence (AI) and robotic process automation (RPA) to enhance operational efficiency and accuracy in handling business processes. This blended approach, combining human expertise with advanced technology, is set to revolutionize the sector, driving significant cost savings and improved service delivery. The growing capabilities of machine learning, big data analytics, and social media integration are expected to further bolster market growth, enabling BPO companies to offer more innovative and tailored solutions. As businesses seek to optimize their operations, this trend towards automation and AI utilization will likely continue to dominate the market landscape.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2023
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Regulatory Landscape
• Case Studies
• Customer & Buying Criteria Analysis

Global BPO Market Size by Service Type & CAGR (2024-2031)

• Market Overview
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Sales & Marketing
• Logistics
• Training and Development Outsourcing
• Others

Global BPO Market Size by Outsourcing Type & CAGR (2024-2031)

• Market Overview
• Onshore
• Offshore
• Nearshore

Global BPO Market Size by Deployment & CAGR (2024-2031)

• Market Overview
• On premise
• Cloud

Global BPO Market Size by End User & CAGR (2024-2031)

• Market Overview
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Retail
• Government & Defense
• Others

Global BPO Market Size & CAGR (2024-2031)

• North America, (Service Type, Outsourcing Type, Deployment, End User)
  • US
  • Canada
• Europe, (Service Type, Outsourcing Type, Deployment, End User)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Service Type, Outsourcing Type, Deployment, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Service Type, Outsourcing Type, Deployment, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Service Type, Outsourcing Type, Deployment, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleperformance
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Concentrix
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CGI
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TDCX
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TTEC
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Foundever
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Telus International
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hexaware Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Indra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Plaxonic
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• TaskUs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation