全球保险业务流程外包市场规模（按类型、公司规模、应用、地区、范围和预测）

保险业务流程外包（BPO）市场规模与预测

预计 2024 年保险业务流程外包 (BPO) 市场规模将达到 61.5 亿美元，到 2032 年将达到 85.5 亿美元，2026 年至 2032 年的复合年增长率为 4.20%。

客户对一流服务的需求不断增长、数位化不断提高以及保险业的蓬勃发展，是预测期内预计将推动市场成长的一些因素。 《全球保险业务流程外包 (BPO) 市场报告》对市场进行了全面评估，包括关键细分市场、趋势、市场驱动因素、限制因素、竞争格局以及在市场中发挥关键作用的因素。

定义全球保险业务流程外包（BPO）市场

保险业务流程外包 (BPO) 是指将某些业务职能委託给专业的外包服务供应商。对于那些难以自行管理相关部门或聘请经验丰富的员工的公司来说，这是一个极具价值且可行的选择。保险业务流程外包 (BPO )不仅限于资料输入，还涵盖了全方位的后台支援服务，例如保单管理、佣金管理、理赔处理、新契约服务、保险代理管理、会计服务、业务法律服务以及其他客製化的后勤部门服务。

保险公司需要持续的后台服务来更好地管理其核心业务功能，从而实现其业务目标。自2003年以来，保险业务流程外包 (BPO) 已成为一种趋势，由于查询量、技术进步和竞争加剧，其需求也不断增长。保险业务流程外包 (BPO) 具有许多优势，例如降低人事费用、资料安全、专家解决方案和创新能力。

许多保险公司发现，保险业务流程外包 (BPO) 有助于提升业务绩效和生产力，因为外包公司拥有更完善的必要基础设施、最新的保险技术和经验丰富的专业人员。对中小企业而言，投资 BPO 外包既便捷又合理，它不仅提升了保险科技的门槛，还能为保险公司提供切实可行的解决方案。

全球保险业务流程外包（BPO）市场概览

云端基础服务的采用率不断提高、对具有成本效益的业务的需求不断增加、对高品质成果的需求不断增加以及客户满意度不断提高正在推动市场成长。减少与非核心业务相关的业务支出的需求、对跨行业核心竞争力的日益关注以及云端运算能够增强资料处理工作流程并缩短週转时间正在推动保险 BPO 市场的成长。

此外，技术进步、研发投入的增加以及新兴经济体对保险业务流程外包 (BPO) 需求的不断增长，为市场带来了成长机会。人工智慧、物联网和机器人等领域的新兴数位技术正在创造巨大的机会，并增强了建立策略伙伴关係关係以促进市场成长的意愿。Accenture将为 RSK 提供涵盖销售、服务、理赔和财务业务的所有后勤部门管理和客户支援服务，以支援其直接客户和经纪业务。

然而，对资料安全和隐私的担忧可能会阻碍市场成长。保险业务流程外包 (BPO) 使用云端基础的解决方案来管理云端数据，但由于云端运算完全依赖互联网，也增加了隐私威胁的可能性。

目录

第一章 全球保险业务流程外包（BPO）市场简介

• 市场概览
• 研究范围
• 先决条件

第二章执行摘要

第三章：已验证的市场研究调查方法

• 资料探勘
• 验证
• 第一手资料
• 资料来源列表

第四章全球保险业务流程外包（BPO）市场展望

• 概述
• 市场动态
  • 驱动程式
  • 限制因素
  • 机会

第五章 全球保险业务流程外包 （BPO） 市场（按类型）

• 概述
• 行销
• 资产管理
• 索赔管理
• 其他的

第六章 全球保险业务流程外包 （BPO） 市场（依公司规模）

• 概述
• 小型企业
• 大公司

第七章 全球保险业务流程外包 （BPO） 市场（按应用）

• 概述
• 产物保险
• 人寿保险和退休金

8. 全球保险业务流程外包（BPO）市场（按地区）

• 概述
• 北美洲
  • 美国
  • 加拿大
  • 墨西哥
• 欧洲
  • 德国
  • 英国
  • 法国
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 日本
  • 印度
  • 其他亚太地区
• 世界其他地区
  • 拉丁美洲
  • 中东和非洲

9. 全球保险业务流程外包（BPO）市场的竞争格局

• 概述
• 各公司市场排名
• 主要发展策略

第十章 公司简介

• Accenture
• Capita
• HCL
• Cognizant
• Infosys Ltd
• Genpact Ltd
• Mphasis Ltd
• Syntel Inc
• Tech Mahindra
• Wipro Ltd

第十一章 附录

• 相关调查

Insurance Business Process Outsourcing (BPO) Market Size And Forecast

Insurance Business Process Outsourcing (BPO) Market size was valued at USD 6.15 Billion in 2024 and is projected to reach USD 8.55 Billion by 2032, growing at a CAGR of 4.20% from 2026 to 2032.

Increasing customer demand for best-in-class service, growing digitalization, and rising growth in the insurance industry are some of the factors anticipated for driving market growth during the forecast period. The Global Insurance Business Process Outsourcing (BPO) Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Insurance Business Process Outsourcing (BPO) Market Definition

Insurance Business Process Outsourcing (BPO) means contracting certain business functions to specialized outsourcing service providers. It is a valuable and viable option for companies that find it difficult to manage an in-house department or hire experienced staff. Insurance BPO is not limited to data entry but covers all back-office support services including policy management, commission management, claims processing, new business service, insurance agency management, accounting services, legal service to the insurance business, and other custom back-office services.

Insurance institute requires indefinite insurance back services to successfully manage their core business functions in order to achieve their business targets. Insurance BPO is in trend since 2003 and its demand is increasing due to increased queries, technology, and competition. There are several benefits of insurance BPO such as reduced labor charges, data security, expert solutions, and innovation.

A large number of insurance firms have found that BPO insurance is helping companies in boosting their performance and productivity. This is because outsourcing companies are better equipped with the necessary infrastructure, modern insurance technology, and talented experts. It is convenient and plausible for small and middle-sized companies to invest in outsourcing BPO that enhances the standard of InsurTech and helps insurers with practical solutions.

Global Insurance Business Process Outsourcing (BPO) Market Overview

The growing adoption of cloud-based services, increasing demand for cost-effective operations, rising demands for high-quality results, and improving customer satisfaction are driving the growth of the market. The demand to reduce operational expenditure associated with non-core activities and increasing focus on core competencies across various industries and cloud computing in insurance BPO results in enhanced data processing workflow at a reduced turnaround time which helps in boosting the growth of the market.

Moreover, increasing technological advancements, growing investments in R&D activities, and rising demand for insurance BPO in emerging countries are providing growth opportunities to the market. The emerging digital technologies across areas such as AI, IoT, robotics, etc create great opportunities and increase the trend of strategic partnership boosting the growth of the market for example in 2016 RSA extended its relationship with Accenture. Under this Accenture will provide RSK with all the back office administration services and customer support services across its sales, services, claims, and finance operations, supporting both direct customer and intermediated business.

However, data security and privacy concerns can hamper the growth of the market. Insurance Business Process Outsourcing (BPO) uses cloud-based solutions for managing the cloud data which also increases the chances of the threat of privacy because cloud computing totally depends upon the internet so it is compulsory to protect the interface and API that are used by external users otherwise it can be easily tracked by the hackers.

Global Insurance Business Process Outsourcing (BPO) Market: Segmentation Analysis

The Global Insurance Business Process Outsourcing (BPO) Market is Segmented on the basis of Type, Enterprise Size, Application, And Geography.

Insurance Business Process Outsourcing (BPO) Market, By Type

• Marketing
• Asset Management
• Claim Management
• Others

Based on Type, The market is bifurcated into Marketing, Asset Management, Claim Management, and Others. The Claim Management segment accounted for the largest market share due to increasing demand for superior and faster services by the customers. It involves dealing with customers, investigations, litigation support, and management.

Insurance Business Process Outsourcing (BPO) Market, By Enterprise Size

• Small or Medium Enterprise
• Large Enterprise

Based on Enterprise Size, The market is bifurcated into Small or Medium Enterprise and Large Enterprise. The Small or Medium Size segment dominated the highest market share due to Insurance BPO being convenient for small or medium companies for enhancing the standard of InsurTech and helping insurers with better practical solutions and they use to outsource their back-office tasks to insurance BPO companies.

Insurance Business Process Outsourcing (BPO) Market, By Application

• Property & Casualty
• Life & Pension

Based on Application, The market is bifurcated into Property & Casualty and Life & Pension. The Life & Pension segment dominated the highest market share due to increasing customer support and satisfaction. It is based on the extent of the support across various areas such as backend services, and front, and middle office support which help in improving the customer experience.

Insurance Business Process Outsourcing (BPO) Market, By Geography

• North America
• Europe
• Asia Pacific
• Rest of the World
• On the basis of Regional Analysis, The Global Insurance Business Process Outsourcing (BPO) Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. North America held the largest revenue share and is expected to maintain the lead throughout the forecast period owing to the presence of a large number of companies in the region and increasing demand for cost-effective operations and the need to standardize business.

Key Players

The "Global Insurance Business Process Outsourcing (BPO) Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture, Capita, HCL, Cognizant, Infosys Ltd, Genpact Ltd, Mphasis Ltd, Syntel Inc, Tech Mahindra, and Wipro Ltd. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET

• 1.1 Overview of the Market
• 1.2 Scope of Report
• 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 3.1 Data Mining
• 3.2 Validation
• 3.3 Primary Interviews
• 3.4 List of Data Sources

4 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET OUTLOOK

• 4.1 Overview
• 4.2 Market Dynamics
  • 4.2.1 Drivers
  • 4.2.2 Restraints
  • 4.2.3 Opportunities

5 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY TYPE

• 5.1 Overview
• 5.2 Marketing
• 5.3 Asset Management
• 5.4 Claim Management
• 5.5 Others

6 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY ENTERPRISE SIZE

• 6.1 Overview
• 6.2 Small & Medium Enterprise
• 6.3 Large Enterprise

7 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY APPLICATION

• 7.1 Overview
• 7.2 Property and Casualty
• 7.3 Life and Pension

8 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET, BY GEOGRAPHY

• 8.1 Overview
• 8.2 North America
  • 8.2.1 U.S.
  • 8.2.2 Canada
  • 8.2.3 Mexico
• 8.3 Europe
  • 8.3.1 Germany
  • 8.3.2 U.K.
  • 8.3.3 France
  • 8.3.4 Rest of Europe
• 8.4 Asia Pacific
  • 8.4.1 China
  • 8.4.2 Japan
  • 8.4.3 India
  • 8.4.4 Rest of Asia Pacific
• 8.5 Rest of the World
  • 8.5.1 Latin America
  • 8.5.2 Middle East & Africa

9 GLOBAL INSURANCE BUSINESS PROCESS OUTSOURCING (BPO) MARKET COMPETITIVE LANDSCAPE

• 9.1 Overview
• 9.2 Company Market ranking
• 9.3 Key Development Strategies

10 COMPANY PROFILES

• 10.1 Accenture
  • 10.1.1 Overview
  • 10.1.2 Financial Performance
  • 10.1.3 Product Outlook
  • 10.1.4 Key Developments
• 10.2 Capita
  • 10.2.1 Overview
  • 10.2.2 Financial Performance
  • 10.2.3 Product Outlook
  • 10.2.4 Key Developments
• 10.3 HCL
  • 10.3.1 Overview
  • 10.3.2 Financial Performance
  • 10.3.3 Product Outlook
  • 10.3.4 Key Developments
• 10.4 Cognizant
  • 10.4.1 Overview
  • 10.4.2 Financial Performance
  • 10.4.3 Product Outlook
  • 10.4.4 Key Developments
• 10.5 Infosys Ltd
  • 10.5.1 Overview
  • 10.5.2 Financial Performance
  • 10.5.3 Product Outlook
  • 10.5.4 Key Developments
• 10.6 Genpact Ltd
  • 10.6.1 Overview
  • 10.6.2 Financial Performance
  • 10.6.3 Product Outlook
  • 10.6.4 Key Developments
• 10.7 Mphasis Ltd
  • 10.7.1 Overview
  • 10.7.2 Financial Performance
  • 10.7.3 Product Outlook
  • 10.7.4 Key Developments
• 10.8 Syntel Inc
  • 10.8.1 Overview
  • 10.8.2 Financial Performance
  • 10.8.3 Product Outlook
  • 10.8.4 Key Developments
• 10.9 Tech Mahindra
  • 10.9.1 Overview
  • 10.9.2 Financial Performance
  • 10.9.3 Product Outlook
  • 10.9.4 Key Developments
• 10.10 Wipro Ltd
  • 10.10.1 Overview
  • 10.10.2 Financial Performance
  • 10.10.3 Product Outlook
  • 10.10.4 Key Developments

11 APPENDIX

• 11.1 Related Research