业务流程外包市场:各服务形式，各最终用途，各地区 - 市场规模，占有率，展望，机会分析，2023年～2030年

2022年全球业务流程外包（BPO）市场规模预估为2,618.9亿美元，2023年至2030年复合年增长率为9.4%。

在当今快节奏的商业环境中，公司不断寻找提高生产力和降低成本的方法。实现这一目标的一种方法是将业务流程外包。业务流程外包 (BPO) 是将业务任务外包给第三方服务供应商，无论是本地、近岸或离岸。这包括客户服务、会计和 IT 基础设施等管理任务，以及销售和行销等前端任务。BPO 最明显的好处是它允许公司专注于其核心业务功能，同时降低成本。公司可以腾出宝贵的时间和资源来专注于关键的创收活动，例如吸引客户和开发创新产品。

市场动态：

业务流程外包 (BPO) 产业由于能够为企业提供许多好处而发展迅速。这些好处包括节省成本、专业技能、敏捷性和更高的灵活性。这些好处预计将在预测期内加速全球业务流程外包（BPO）市场的成长。对优质医疗保健服务不断增长的需求正在推动医疗保健产业对业务流程外包 (BPO) 服务的需求。因此，医院越来越注重透过外包各种非核心业务流程（例如保险计费、病患记录和其他管理任务）来提高营运效率。

然而，资料安全问题和缺乏熟练的专业人员是限制全球业务流程外包（BPO）市场在预测期内成长的因素。

本调查的主要特征

• 本报告提供以2022年为基准年的预测期间（2023-2030 年）之全球业务流程外包市场的市场规模和復合年增长率（CAGR %）相关的详区隔析。
• 并阐明不同部门市场的潜在收入机会，说明该市场具有魅力的投资主张矩阵。
• 同时并提供市场推动因素和限制、机会、新产品发布或批准、市场趋势、区域前景和主要参与者采用的竞争战略等重要考察。
• 并基于企业亮点，各类型投资组合、主要焦点、财务业绩和市场策略等参数，介绍全球业务流程外包市场的主要参与者之企业简介。
• 藉由该报告提供的洞察，将能帮助营销人员和公司高管能够就未来的产品发布、类型升级、市场扩张和营销策略做出明智的决策。
• 全球业务流程外包市场报告配合该行业的各种利益相关者，包括投资者、供应商、产品製造商、分销商、新进入者和金融分析师。
• 利益相关者可以透过全球业务流程外包市场用于分析的各种战略矩阵来帮助他们更容易做下决策。

目录

第1章 调查目的与前提条件

• 调查目的
• 前提条件
• 简称

第2章 市场概况

• 报告概要
  • 市场定义和范围
• 摘要整理
• Coherent Opportunity Map(COM)

第3章 市场动态，法规，趋势分析

• 市场动态
  • 促进因素
• 云端运算的普及
• 更多转向外包服务
  • 抑制因素
• 安全问题日益严重
• 流程多样化
  • 机会
• 多工作流程调度的关注提升
• 影响分析
• 主要的焦点
• 法规情势
• 产品上市/核准
• PEST分析
• 波特分析
• 合併·收购情势

第4章 全球业务流程外包(BPO)市场-冠状病毒(COVID-19)流行的影响

• COVID-19流行病学
• 供给面和需求面的分析
• 经济影响

第5章 业务流程外包(BPO)的全球市场:各服务形式，2018年-2030年

• 财务·会计
• HR
• 知识流程外包
• 采购·供应链
• 顾客服务
• 其他

第6章 业务流程外包(BPO)的全球市场:各最终用途，2018年～2030年

• BFSI
• 医疗
• 製造
• IT·通讯
• 零售
• 其他

第7章 业务流程外包(BPO)的全球市场:各地区，2018年～2030年

• 北美
• 欧洲
• 亚太地区
• 南美
• 中东·非洲

第8章 竞争情形

• Accenture
• Infosys Limited(Infosys BPM)
• HCL Technologies Limited
• CBRE Group Inc.
• NCR Corporation
• Wipro Limited
• Capgemini
• TTEC Holdings, Inc.
• Sodexo
• AMDOCS
• WNS(Holdings)Ltd.
• Teleperformance SE

第9章 章节

• 调查手法
• 关于出版社

The global business process outsourcing market size was valued at US$ 261.89 billion in 2022 and is anticipated to witness a compound annual growth rate (CAGR) of 9.4% from 2023 to 2030.

In today's fast-paced business environment, companies are always looking for ways to improve productivity and reduce costs. One way to do this is through outsourcing business processes. Business Process Outsourcing or BPO is the delegation of business tasks to third-party service providers, either local, nearshore or offshore. This can include administrative functions such as customer services, accounting and IT infrastructure, or front-end functions like sales and marketing. The most obvious benefit of BPO is that it allows a company to focus on core business functions while also saving money. The company can then free up valuable time and resources for important activities that drive revenue, such as attracting customers or creating innovative products.

Market Dynamics:

The business process outsourcing industry has grown quickly due to the many benefits it can offer to businesses. These benefits include reduced costs, specialized skills, greater agility and flexibility. These advantages are expected to accelerate growth of the global business process outsourcing market over the forecast period. The rising need for quality medical services is driving the demand for business process outsourcing services in healthcare sector. It has led to the hospitals focusing more on improving their operational efficiency by outsourcing various non-core processes such as insurance claims, patient records, and other administrative tasks

However, concerns around data security, and lack of skilled professionals are the factors expected to impede growth of the global business process outsourcing market over the forecast period.

Key features of the study:

• This report provides in-depth analysis of the global business process outsourcing market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
• It profiles key players in the global business process outsourcing market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
• Key companies covered as a part of this study include Accenture, Teleperformance SE, Infosys Limited (Infosys BPM), WNS (Holdings) Ltd., HCL Technologies Limited, AMDOCS, CBRE Group Inc., Sodexo, NCR Corporation, TTEC Holdings, Inc., Wipro Limited, and Capgemini.
• Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
• The global business process outsourcing market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
• Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global business process outsourcing market

Detailed Segmentation:

• Global Business Process Outsourcing Market, By Service Type:
  • Finance & Accounting
  • Human Resource
  • Knowledge Process Outsourcing
  • Procurement & Supply Chain
  • Customer Services
  • Others
• Global Business Process Outsourcing Market, By End-Use:
  • BFSI
  • Healthcare
  • Manufacturing
  • IT & Telecommunication
  • Retail
  • Others
• Global Business Process Outsourcing Market, By Region:
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa
• Company Profile:
  • Accenture
  • Infosys Limited (Infosys BPM)
  • HCL Technologies Limited
  • CBRE Group Inc.
  • NCR Corporation
  • Wipro Limited
  • Capgemini
  • TTEC Holdings, Inc.
  • Sodexo
  • AMDOCS
  • WNS (Holdings) Ltd.
  • Teleperformance SE

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Service Type
  • Market Snapshot, By End-Use
  • Market Snapshot, By Region
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Rise in popularity of cloud computing
• Increasing shift to outsourcing services
  • Restraints
• Increasing concerns around security
• Diversity of process
  • Opportunities
• Growing focus on multi-workflow scheduling
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Business Process Outsourcing Market - Impact of Coronavirus (COVID-19) Pandemic

• COVID-19 Epidemiology
• Supply Side and Demand Side Analysis
• Economic Impact

5. Global Business Process Outsourcing Market , By Service Type, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018 - 2030
  • Segment Trends
• Finance & Accounting
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Human Resource
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Knowledge Process Outsourcing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Procurement & Supply Chain
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Customer Services
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Bn)

6. Global Business Process Outsourcing Market, By End-Use, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, 2018- 2030
  • Segment Trends
• BFSI
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Manufacturing
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• IT & Telecommunication
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)
• Others
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2018-2030,(US$ Billion)

7. Global Business Process Outsourcing Market, By Region, 2018-2030, (US$ Bn)

• Introduction
  • Market Share Analysis, By Country, 2023 and 2030 (%)
  • Y-o-Y Growth Analysis, For Country 2018-2030
  • Country Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)
• Middle East & Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Service Type, 2018-2030,(US$ Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-Use, 2018-2030,(US$ Bn)

8. Competitive Landscape

• Accenture
  • Company Highlights
  • Product Portfolio
  • Key Developments
  • Financial Performance
  • Strategies
• Infosys Limited (Infosys BPM)
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• HCL Technologies Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• CBRE Group Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• NCR Corporation
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Wipro Limited
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Capgemini
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• TTEC Holdings, Inc.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Sodexo
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• AMDOCS
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• WNS (Holdings) Ltd.
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Teleperformance SE
  • Company Highlights
  • Product Portfolio
  • Key Highlights
  • Financial Performance
  • Strategies
• Analyst Views

9. Section

• Research Methodology
• About us