聊天机器人市场：按平台、公司规模、地区 - 规模、份额、前景、机会分析，2023-2030 年

Chatbot Market, By Platform, By Enterprise Size, By Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa)-Size, Share, Outlook, and Opportunity Analysis, 2023 - 2030

出版日期: 2023年08月01日 | 出版商:

Coherent Market Insights | 英文 160 Pages | 商品交期: 2-3个工作天内

价格

简介目录

预计到 2030 年，全球聊天机器人市场将达到 300 亿美元，2023 年至 2030 年的复合年增长率 (CAGR) 为 25.7%。

报告范围		报告详细资料
基准年	2022	2023 年市场规模	美国：60.4亿美元
过去的资料	2018年至2021年	预测期间	2023-2030
预测 2023-2030 年复合年增长率：	25.70%	2030年价值预测	300亿美元

全球聊天机器人市场是一个快速成长的市场，以复杂的软体应用程式为中心，这些应用程式透过线上文字和语音对话实现无缝人机互动。聊天机器人利用人工智慧与使用者进行自然且有意义的对话，从而改变客户服务和参与度。市场驱动因素包括对即时客户支援的需求不断增长、人工智慧 (AI) 和自然语言处理的进步以及数位平台和讯息应用程式的采用增加。各行各业的企业都在使用聊天机器人来改善客户体验、简化沟通并降低营运成本。然而，市场面临对背景、隐私和安全问题的理解有限等挑战。儘管有其局限性，但市场潜力巨大。聊天机器人提供个人化、高效且易于存取的交互，并且不断发展以满足不同行业和客户偏好的需求。

市场动态

全球聊天机器人市场的特点是影响其成长和开发的动态因素。人工智慧和自然语言处理技术的日益普及正在推动市场扩张，使聊天机器人能够提供更人性化的互动并提高客户参与度。企业正在寻找高效的客户支援解决方案，聊天机器人广泛应用于 BFSI、教育和政府等各个行业。虽然对个人化和即时通讯的需求不断增长，继续推动市场成长，但透过数位平台和讯息应用程式存取聊天机器人应用程式的便利性正在推动聊天机器人的成长。- 提高应用程式的受欢迎程度。然而，它受到诸如有限的上下文理解和隐私问题等挑战的限制。为了抓住机遇，市场参与者正在专注于持续的技术进步、将聊天机器人整合到业务流程中，以及扩大在电子商务、医□□疗保健和金融服务等领域的应用范围。

本研究的主要特点

本报告详细分析了以 2022 年为基准年的预测期（2023-2030 年）全球聊天机器人市场规模和复合年增长率 (CAGR%)。
发现各个细分市场的潜在收入成长机会，并为该市场提供一系列有吸引力的投资建议。
它还提供了有关市场驱动因素、限制因素、机会、新产品发布和批准、区域前景、主要市场参与者采取的竞争策略等的重要见解。
根据公司概况、财务表现、产品组合、地理分布、市值、主要发展、策略和未来计画等参数，介绍全球聊天机器人市场的领导公司。
本研究涵盖的公司：Facebook, Inc.、Kiwi, Inc.、Astute Solutions、Google, Inc.、Pandorabots, Inc.、Haptik, Inc.、Yahoo Inc.、Helpshift、ToyTalk (PullString Inc.) ）、Imperson Ltd.、Slack Technologies, Inc.、Kasisto Inc. 和Microsoft Corporation。
该报告的见解使企业行销人员和管理机构能够就未来的产品发布、产品升级、市场扩张和行销策略做出明智的决策。
《全球聊天机器人市场》报告面向该行业的各个利益相关者，例如投资者、供应商、託管服务提供商、第三方服务提供商、分销商、新进入者和增值经销商。Masu。
利害关係人可以透过分析全球聊天机器人市场时所使用的各种策略矩阵来促进决策。

市场动态
- 促进因素
在聊天机器人中越来越多地使用生成模型
对有效、快速的客户支援的需求日益增加
- 抑制因素
无法辨识客户意图并有效回应
- 市场机会
开发可提供类人对话体验的自学聊天机器人
监管场景
产业趋势
併购
新系统的启动/批准
COVID-19 大流行的影响

第 4 章全球聊天机器人市场：依平台划分，2023-2030 年

基于网路
手机
独立

第 5 章全球聊天机器人市场：依公司规模划分，2023-2030 年

大型公司
中小企业

第 6 章全球聊天机器人市场：按地区划分，2023-2030 年

北美
欧洲
亚太地区
拉丁美洲
中东/非洲

第七章竞争态势

公司简介
- Facebook, Inc.
- Kiwi, Inc.
- Astute Solutions
- Google, Inc.
- Pandorabots, Inc.
- Haptik, Inc.
- Yahoo Inc.
- Helpshift
- ToyTalk（PullString Inc.）
- Imperson Ltd.
- Slack Technologies, Inc.
- Kasisto Inc.
- Microsoft Corporation

第 8 章部分

参考文献
调查方法

简介目录

Product Code: CMI3539

Global chatbot market is estimated to be valued at US$ 30 Bn by 2030, exhibiting a Compound Annual Growth Rate (CAGR) of 25.7% from 2023 to 2030.

Report Coverage		Report Details
Base Year:	2022	Market Size in 2023:	US$ 6.04 Bn
Historical Data for:	2018 to 2021	Forecast Period:	2023 - 2030
Forecast Period 2023 to 2030 CAGR:	25.70%	2030 Value Projection:	US$ 30 Bn

The global chatbot market is a rapidly growing market revolving around sophisticated software applications that enable seamless interaction between humans and machines via text or voice conversations online. Chatbots use artificial intelligence to enable natural and meaningful conversations with users, transforming customer service and engagement. Market drivers include rising demand for instant customer support, advancements in Artificial Intelligence (AI) and natural language processing, and increasing adoption of digital platforms and messaging apps. Businesses across industries use chatbots to improve customer experience, streamline communications, and reduce operational costs. However, the market faces challenges such as limited understanding of context, privacy, and security concerns. Despite its limitations, the market potential is immense. Chatbots provide personalized, efficient, and accessible interactions and are constantly evolving to meet the needs of different industries and customer preferences.

Market Dynamics

The global chatbot market is characterized by dynamic factors affecting its growth and development. The increased adoption of AI and natural language processing technologies has fueled the market expansion, allowing chatbots to provide more human interaction and improve customer engagement. Businesses are looking for efficient customer support solutions, and chatbots are widely used across a variety of industries such as BFSI, Education, Government, etc. The rising demand for personalized and instant communication continues to drive the market growth, while ease of access to chatbot applications via digital platforms and messaging apps has increased the popularity of chatbot applications. However, challenges such as limited contextual understanding and privacy concerns pose limitations. To seize the opportunities, market players are focusing on continuous technological advancements, integration of chatbots into business processes, and expanding the range of applications in areas such as e-commerce, healthcare, and financial services.

Key features of the study:

This report provides an in-depth analysis of the global chatbot market size (US$ Billion) and Compound Annual Growth Rate (CAGR%) for the forecast period (2023-2030), considering 2022 as the base year
It elucidates potential revenue growth opportunities across different segments and explains attractive investment proposition matrices for this market
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approvals, regional outlook, and competitive strategies adopted by the leading market players
It profiles leading players in the global chatbot market based on the following parameters - company overview, financial performance, product portfolio, geographical presence, market capital, key developments, strategies, and future plans
Companies covered as a part of this study are Facebook, Inc., Kiwi, Inc., Astute Solutions, Google, Inc., Pandorabots, Inc., Haptik, Inc., Yahoo Inc., Helpshift, ToyTalk (PullString Inc.), Imperson Ltd. Slack Technologies, Inc., Kasisto Inc., and Microsoft Corporation
Insights from this report would allow marketers and management authorities of companies to make informed decisions regarding future product launches, product upgrade, market expansion, and marketing tactics
The global chatbot market report caters to various stakeholders in this industry including investors, suppliers, managed service providers, third-party service providers, distributors, new entrants, and value-added resellers
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global chatbot market

Detailed Segmentation

Global Chatbot Market, By Platform:
- Web-based
- Mobile
- Stand-alone
Global Chatbot Market, By Enterprise Size:
- Large Enterprises
- Small and Medium Enterprises
Global Chatbot Market, By Region:
- North America
- U.S.
- Canada
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Russia
- Rest of Europe
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- ASEAN
- Rest of Asia Pacific
- Latin America
- Brazil
- Mexico
- Rest of Latin America
- Middle East and Africa
- GCC Countries
- South Africa
- Rest of Middle East and Africa
Company Profiles
- Facebook, Inc.
- Kiwi, Inc.
- Astute Solutions
- Google, Inc.
- Pandorabots, Inc.
- Haptik, Inc.
- Yahoo Inc.
- Helpshift
- ToyTalk (PullString Inc.)
- Imperson Ltd.
- Slack Technologies, Inc.
- Kasisto Inc.
- Microsoft Corporation

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snippet, By Platform
- Market Snippet, By Enterprise Size
- Market Snippet, By Region
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Drivers
Increased use of generative models in chatbots
Growing need for effective and immediate customer support
- Restraints
Inability to recognize and effectively respond to customer intent
- Market Opportunities
Developing a self-learning chatbot that provides a human-like conversational experience
Regulatory Scenario
Industry Trend
Merger and Acquisitions
New system Launches/Approvals
Impact of COVID-19 Pandemic

4. Global Chatbot Market, By Platform, 2023-2030 (US$ Billion)

Introduction
- Market Share Analysis, 2023 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 - 2030
- Segment Trends Market Share Analysis, 2022 and 2030 (%)
Web-based
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Mobile
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Stand-alone
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)

5. Global Chatbot Market, By Enterprise Size, 2023-2030 (US$ Billion)

Introduction
- Market Share Analysis, 2022 and 2030 (%)
- Y-o-Y Growth Analysis, 2018 - 2030
- Segment Trends Market Share Analysis, 2022 and 2030 (%)
Large Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)
Small and Medium Enterprises
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2018-2030 (US$ Bn)