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医院 IT BPO/RPA

市场调查报告书

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1741073

医疗保健 BPO 市场：按付款人服务、提供者服务、製药服务和地区划分

Healthcare BPO Market, By Payer Service, By Provider Service, By Pharmaceutical Service, and By Geography

出版日期: 2025年03月26日 | 出版商:

Coherent Market Insights | 英文 150 Pages | 商品交期: 2-3个工作天内

价格

简介目录

医疗保健 BPO 市场规模预计在 2025 年达到 3,529.4 亿美元，预计到 2032 年将达到 6,369.5 亿美元，2025 年至 2032 年的复合年增长率为 8.8%。

报告范围		报告详细信息
基准年	2024	2025年的市场规模	3529.4亿美元
效能数据	从2020年到2024年	预测期	2025年至2032年
预测期：2025-2032年复合年增长率：	8.80%	2032年价值预测	6369.5亿美元

医疗保健 BPO（业务流程外包）是指将医疗保健机构的非临床或非业务外包给外部承包商（第三方）。世界各地的医院、诊所和其他医疗机构选择将业务，而非自行执行，以改善患者照护，增加专科医生的可及性，降低成本，减少关键错误，并提供更多服务。

市场动态：

慢性病负担加重、老年人口不断增长、医疗 IT 解决方案和 BPO 服务的采用日益增多、临床流程外包 (CPO) 激增、外包趋势日益增强、医疗行业研发不断增加以及製药行业的快速增长是预计推动全球医疗 BPO 市场增长的关键因素。

例如，美国医疗服务供应商Optum计划于2023年5月在菲律宾投资约披索亿披索用于医疗业务流程外包（BPO）。 Optum已于今年3月与菲律宾投资委员会（BOI）会面，讨论其在达沃计划的新计画细节以及设备进口相关问题。

此外，根据印度品牌股权基金会（IBEF）的预测，印度国内医药市场规模预计在2021年将达到420亿美元，在2024年将达到650亿美元，在2030年将达到1200-1300亿美元，这正在推动市场的成长。

本研究的主要特点

本报告对全球医疗保健 BPO 市场进行了详细分析，并以 2024 年为基准年，展示了预测期 2025 年至 2032 年的市场规模和年复合成长率（CAGR%）。
它还强调了各个领域的潜在商机，并说明了该市场的有吸引力的投资提案矩阵。
它还提供了有关市场驱动因素、限制因素、机会、新产品发布和核准、市场趋势、区域前景和主要企业采用的竞争策略的重要见解。
它根据公司亮点、产品系列、关键亮点、财务表现和策略等参数，介绍了全球医疗保健 BPO 市场中的主要企业。
本报告的见解将使负责人和企业经营团队能够就未来的产品发布、新兴趋势、市场扩张和行销策略做出明智的决策。
全球医疗保健 BPO 市场报告针对该行业的各个相关人员，包括投资者、供应商、产品製造商、经销商、新进业者和金融分析师。
可以透过用于分析全球医疗保健 BPO 市场的各种策略矩阵来促进相关人员的决策。

Report Coverage	Report Details
Base Year:	2024	Market Size in 2025:	USD 352.94 Bn
Historical Data for:	2020 To 2024	Forecast Period:	2025 To 2032
Forecast Period 2025 to 2032 CAGR:	8.80%	2032 Value Projection:	USD 636.95 Bn

Healthcare BPO (business process outsourcing) is a process of hiring an external contractor (third-party organization) to handle non-clinical and/or non-core activities of the healthcare organization. Several hospitals, clinics, and other medical facilities around the world outsource work instead of performing the tasks in-house to improve patient care, provide greater access to specialists, lower costs, lessen critical mistakes, and to offer more services.

Market Dynamics:

Growing burden of chronic disease, growing geriatric population, growing adoption of healthcare IT solutions or BPO services, rapid increase in Clinical Process Outsourcing (CPO), growing trend of outsourcing, increasing R&D in the healthcare industry, and rapid growth of the pharmaceutical industry are major factors expected to drive growth of the global healthcare BPO market.

For instance, in May 2023, Optum, American healthcare services provider, planned to invest some P800 million in medical business process outsourcing (BPO) in the Philippines. Optum, in March this year, have already met with the Board of Investments (BOI) to discuss details of their planned new project in Davao and queries on the importation of equipment.

Moreover, according to India Brand Equity Foundation (IBEF), India's domestic pharmaceutical market stood at US$ 42 billion in 2021 and is expected to reach US$ 65 billion by 2024 and US$ 120-130 billion by 2030. This in turn is driving the growth of the market.

Key features of the study:

This report provides in-depth analysis of the global healthcare BPO market, and provides market size (US$ Billion) and compound annual growth rate (CAGR%) for the forecast period 2025-2032, considering 2024 as the base year.
It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market.
This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players.
It profiles key players in the global healthcare BPO market based on the following parameters such as company highlights, products portfolio, key highlights, financial performance, and strategies.
Key companies covered as a part of this study include Parexel International, IQVIA, IBM Corporation, Genpact Limited, Cognizant, Capgemini, Accenture, Sutherland Healthcare Solutions, GeBBs Healthcare Solutions, and UnitedHealth Group Incorporated, among others.
Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics.
The global healthcare BPO market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts.
Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global healthcare BPO market.

Detailed Segmentation:

Global Healthcare BPO Market, By Payer Service:
- Human Resource Management
- Claims Management
- Customer Relationship Management (CRM)
- Operational/Administrative Management
- Care Management
- Provider Management
- Other Payer Services
Global Healthcare BPO Market, By Provider Service:
- Patient Enrolment and Strategic Planning
- Patient Care Service
- Revenue Cycle Management
Global Healthcare BPO Market, By Pharmaceutical Service:
- Research and Development
- Manufacturing
- Non-clinical Services
- Supply Chain Management and Logistics
- Sales and Marketing Services
- Other Non-clinical Services
Global Healthcare BPO Market, By Geography:
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
Company Profiles:
- Parexel International
- IQVIA
- IBM Corporation
- Genpact Limited
- Cognizant
- Capgemini
- Accenture
- Sutherland Healthcare Solutions
- GeBBs Healthcare Solutions
- UnitedHealth Group Incorporated

1. Research Objectives and Assumptions

Research Objectives
Assumptions
Abbreviations

2. Market Purview

Report Description
- Market Definition and Scope
Executive Summary
- Market Snapshot, By Payer Service
- Market Snapshot, By Provider Service
- Market Snapshot, By Pharmaceutical Service
- Market Snapshot, By Geography
Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

Market Dynamics
- Growing trend of outsourcing
- Complex rules and regulations
- Rapid growth of the pharmaceutical industry
Impact Analysis
Key Highlights
Regulatory Scenario
Product launch/Approvals
PEST Analysis
PORTER's Analysis
Merger and Acquisition Scenario

4. Global Healthcare BPO Market - Impact of Coronavirus (COVID-19) Pandemic

COVID-19 Epidemiology
Supply Side and Demand Side Analysis
Economic Impact

5. Global Healthcare BPO Market, By Payer Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Human Resource Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Claims Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Customer Relationship Management (CRM)
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Operational/Administrative Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Care Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Provider Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Other Payer Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

6. Global Healthcare BPO Market, By Provider Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Patient Enrolment and Strategic Planning
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Patient Care Service
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Revenue Cycle Management
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

7. Global Healthcare BPO Market, By Pharmaceutical Service, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
Research and Development
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Manufacturing
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Non-clinical Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Supply Chain Management and Logistics
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Sales and Marketing Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)
Other Non-clinical Services
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(US$ Bn)

8. Global Healthcare BPO Market, By Geography, 2020-2032, (US$ Bn)

Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2021 - 2032
- Segment Trends
North America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Europe
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Asia Pacific
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Latin America
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)
Middle East & Africa
- Introduction
- Market Size and Forecast, and Y-o-Y Growth, By Payer Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Provider Service, 2020-2032,(US$ Bn)
- Market Size and Forecast, and Y-o-Y Growth, By Pharmaceutical Service, 2020-2032,(US$ Bn)

9. Competitive Landscape

Parexel International
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
IQVIA
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
IBM Corporation
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Genpact Limited
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Cognizant
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Capgemini
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Accenture
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Sutherland Healthcare Solutions
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
GeBBs Healthcare Solutions
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
UnitedHealth Group Incorporated
- Company Highlights
- Product Portfolio
- Key Developments
- Financial Performance
- Strategies
Analyst Views

10. Section

Research Methodology
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医疗保健 BPO 市场：按付款人服务、提供者服务、製药服务和地区划分