企业协作服务市场（按解决方案、部署、类型、最终用途产业和地区）

企业协作服务市场规模预计在 2025 年达到 623.6 亿美元，预计到 2032 年将达到 1,344.5 亿美元，2025 年至 2032 年的年复合成长率（CAGR）为 11.6%。

企业协作是公司内部员工之间的通讯系统，它包括使用企业社交网路工具、协作平台、公共互联网和企业互联网。企业协作服务是一种综合功能，使组织内的员工能够彼此储存、共用和共同编辑资料和讯息，而不受地理位置的限制。协作服务使用各种技术，包括视讯会议、文件共用和群组软体。此外，企业沟通还可以包括电话、电子邮件、视讯会议、文字和网路聊天。精心设计的企业协作系统可以简化组织内员工复杂的沟通流程，尤其是在不断扩展的工作环境中。除了员工之外，客户、供应商、承包商和合作伙伴等相关人员在推进工作中也发挥着重要作用。因此，服务供应商实施软体和硬体技术，以便与其他相关人员进行有效协作，从而实现公司指定的目标。

市场动态

预计在预测期内，对企业行动和行动工作人员的不断增长的需求将推动全球企业协作服务市场的成长。全球化正在推动公司扩大其全球影响力，从而增加了对协作工具的需求。这些工具使公司员工能够进行有效沟通。这些工具提供诸如储存、共用和共同编辑资料和资讯等功能，而不受地理差异的影响。这提高了员工的工作效率并为整个企业提供了灵活性。此外，预计在共用共用并从任何地方存取世界。

然而，企业协作软体中日益增加的资料外洩问题和初始实施成本可能会阻碍预测期内全球市场的成长。

市场分类

本报告按解决方案、部署、类型、最终用途产业和地区对全球企业协作服务市场进行细分。

本研究的主要特点

• 本报告对全球企业协作服务市场进行了详细分析，并以 2018 年为基准年，提供了预测期（2019-2027 年）的市场规模和年复合成长率(CAGR)。
• 它还揭示了各个领域的潜在商机，并解释了该市场有吸引力的投资提案矩阵。
• 它还提供了有关市场驱动因素、限制因素、机会、新产品发布和核准、区域前景以及主要企业采用的竞争策略的主要考察。
• 它根据监管状况、公司概况、财务表现、产品系列、区域发展、销售策略、关键发展和策略以及未来计划等参数，概述了全球企业协作服务市场的主要企业。
• 全球企业协作服务市场涵盖的关键公司包括 Fuze Inc.、Cisco Systems, Inc.、GENBAND, Inc.、IBM Corporation、Atlassian Corp PLC、Microsoft Corporation、Xura, Inc.、Alcatel-Lucent SA (Nokia Networks)、Vonage Networks LLC、Unify, Inc. (Atos)、Tlettpo, Inc. Corporation、ShoreTel Inc.、Polycom, Inc. 和 8x8, Inc.
• 这些主要市场参与者正专注于与其他市场领导的合作策略，以创新和推出新产品来满足消费者日益增长的需求和要求。
• 本报告的见解将使企业负责人和管理当局能够就未来的产品发布、技术升级、市场扩张和行销策略做出明智的决策。
• 全球企业协作服务市场报告涉及该行业的各个相关人员，例如投资者、供应商、经销商、新进入者和财务分析师。
• 相关人员可以透过用于分析全球企业协作服务市场的各种策略矩阵更轻鬆地做出决策。

目录

第一章：调查目标和先决条件

• 调查目的
• 先决条件
• 简称

第二章 市场展望

• 报告描述
  • 市场定义和范围
• 执行摘要
• Coherent Opportunity Map（COM）

第三章：市场动态、法规与趋势分析

• 市场动态
• 驱动程式
• 抑制因素
• 机会
• 影响分析
• 主要亮点
• 监管情景
• 产品发布/核准
• PEST分析
• 波特分析
• 併购场景

4. 2020 年至 2032 年全球企业协作服务市场（依解决方案）

• 通讯
• 行动/语音通信

5. 2020 年至 2032 年全球企业协作服务市场（按部署）

• 本地
• 外部部署
• 杂交种

6. 2020 年至 2032 年全球企业协作服务市场（按类型）

• 硬体
• 软体
• 咨询
• 一体化
• 维护

7. 2020 年至 2032 年全球企业协作服务市场（依最终用途产业划分）

• 银行、金融服务和保险（BFSI）
• 零售
• 卫生保健
• 政府
• 教育
• 资讯科技
• 媒体与娱乐
• 其他（运输/製造）

8. 2020 年至 2032 年全球企业协作服务市场（按地区）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 英国
  • 西班牙
  • 法国
  • 义大利
  • 俄罗斯
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 澳洲
  • 韩国
  • ASEAN
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 阿根廷
  • 墨西哥
  • 其他拉丁美洲
• 中东和非洲
  • 海湾合作委员会国家
  • 以色列
  • 南非
  • 北非
  • 中部非洲

第九章 竞争态势

• Fuze Inc.
• Cisco Systems, Inc.
• GENBAND, Inc.
• IBM Corporation
• Atlassian Corp PLC.
• Microsoft Corporation
• Xura, Inc.
• Alcatel-Lucent SA（Nokia Networks）
• Vonage Networks LLC, Unify, Inc.（Atos SE）,
• Tropo, Inc.
• Hewlett-Packard Development Company,
  • Request Sample Copy
• LP
• Cafex Communications Inc.
• Mitel Networks Corporation
• ShoreTel Inc.
• Polycom, Inc.
• 8x8, Inc.

第 10 章 章节

• 调查方法
• 关于出版商

Enterprise Collaboration Service Market is estimated to be valued at USD 62.36 Bn in 2025 and is expected to reach USD 134.45 Bn by 2032, growing at a compound annual growth rate (CAGR) of 11.6% from 2025 to 2032.

Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Various technologies are used in collaboration services including video conferencing, document sharing capabilities, groupware, etc. Moreover, Enterprise communication may include phone, email, video conference, texting, web chat, etc. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment Moreover, ECS functions optimally in a collaborative working environment. Apart from employees, other stakeholders such as customers, vendors, contractors, and partners are all key contributors to work getting done. Hence, service providers are introducing software and hardware technologies for effective collaboration with other stakeholders, in order to aid enterprises to achieve their designated targets.

Market Dynamics

Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period. Due to globalization companies are trying to increase their global presence which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. These tools provides facility such as store, share, and jointly modify data and information with one another regardless of different geographical locations. This help employees to increase their productivity, and provide flexibility across the business. Moreover, increasing penetration of mobile devices such as laptops, smart phones, tablets and many others are expected to drive the global enterprise collaboration service market during the forecast period. Mobile devices acts as platform for enterprise software solutions. With the help of these devices employee can share and access the shared data from anywhere from globally.

However, increasing data breach issues in the enterprise collaboration software, initial implementing cost of enterprise collaboration service may hamper the growth of global enterprise collaboration service market in the forecast period.

Market Taxonomy

This report segments the global enterprise collaboration service market on the basis of solution, deployment, type, End user industry and region. On the basis of Solution, global enterprise collaboration service market is segmented into Messaging, Mobility/Telephony. Messaging is sub segmented into Video Conferencing, Contact Centre. Mobility/Telephony is sub segmented into Collaborative Tool. On the basis of Deployment, the global enterprise collaboration service market is segmented into On Premise, Off Premise and Hybrid. On the basis of type, the global enterprise collaboration service market is segmented into Hardware, Software, Services, Consulting, Integration and Maintenance. On the basis of End-use Industry, the global enterprise collaboration service market is segmented into Banking, Financial services and Insurance (BFSI), Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment and Other (Transportation and Manufacturing).On the basis of region, global enterprise collaboration service market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.

Key features of the study

• This report provides an in-depth analysis of the global enterprise collaboration service market and provides market size (USD Bn) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year.
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market.
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players.
• It profiles leading players in the global enterprise collaboration service market based on the following parameters - regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans.
• Key companies covered in the global enterprise collaboration service market includes Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage Networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.
• These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics.
• The global enterprise collaboration service market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts.
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global enterprise collaboration service market.

Market Segmentation

• Global Enterprise Collaboration Service Market By Solution
  • Messaging
  • Video Conferencing
  • Contact Centre
  • Mobility/Telephony
  • Collaborative Tool
• Global Enterprise Collaboration Service Market By Deployment
  • On Premise
  • Off Premise
  • Hybrid
• Global Enterprise Collaboration Service Market By Type
  • Hardware
  • Software
  • Services
  • Consulting
  • Integration
  • Maintenance
• Global Enterprise Collaboration Service Market By End-use Industry
  • Banking, Financial services and Insurance (BFSI)
  • Retail
  • Healthcare
  • Government
  • Education
  • Information Technology
  • Media and Entertainment
  • Other (Transportation and Manufacturing)
• Global Enterprise Collaboration Service Market By Region
  • North America
  • U.S.
  • Canada
  • Latin America
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Europe
  • Germany
  • U.K.
  • Spain
  • France
  • Italy
  • Russia
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • ASEAN
  • Rest of Asia Pacific
  • Middle East
  • GCC Countries
  • Israel
  • Rest of Middle East
  • Africa
  • South Africa
  • North Africa
  • Central Africa
• Company Profiles
  • Fuze Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments
  • Future Plans
  • Cisco Systems, Inc.
  • GENBAND, Inc.
  • IBM Corporation
  • Atlassian Corp PLC.
  • Microsoft Corporation
  • Xura, Inc.
  • Alcatel-Lucent SA (Nokia Networks)
  • Vonage Networks LLC.
  • Unify, Inc. (Atos SE)
  • Tropo, Inc.
  • Hewlett-Packard Development Company
  • L.P., Cafex Communications Inc.
  • Mitel Networks Corporation
  • ShoreTel Inc.
  • Polycom, Inc.
  • 8x8, Inc.

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Solution
  • Market Snapshot, By Deployment
  • Market Snapshot, By Type
  • Market Snapshot, By End-use Industry
  • Market Snapshot, By Region
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Increasing Demand for Smart Homes
• Growing Awareness of Smart Home Concepts
  • Restraints
• High Initial Cost of Smart Lightning Systems
• Limited Awareness and Education
  • Opportunities
• Increasing Number of Government Initiatives for smart cities
• Health and Well-being Focus
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Enterprise Collaboration Service Market, By Solution, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Messaging
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
    • Video Conferencing
    • Contact Centre
• Mobility/Telephony
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
    • Collaborative Tool

5. Global Enterprise Collaboration Service Market, By Deployment, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• On Premise
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Off Premise
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Hybrid
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

6. Global Enterprise Collaboration Service Market, By Type, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• Hardware
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Software
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Consulting
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Integration
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Maintenance
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

7. Global Enterprise Collaboration Service Market, By End-use Industry, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• Banking, Financial services and Insurance (BFSI)
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Government
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Education
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Information Technology
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Media and Entertainment
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Other (Transportation and Manufacturing)
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

8. Global Enterprise Collaboration Service Market, By Region, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, By Country, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, For Country 2021-2032
  • Country Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • U.S.
    • Canada
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • Germany
    • U.K.
    • Spain
    • France
    • Italy
    • Russia
    • Rest of Europe
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • ASEAN
    • Rest of Asia Pacific
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • Brazil
    • Argentina
    • Mexico
    • Rest of Latin America
• Middle East and Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • GCC Countries
    • Israel
    • South Africa
    • North Africa
    • Central Africa

9. Competitive Landscape

• Fuze Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Cisco Systems, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• GENBAND, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• IBM Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Atlassian Corp PLC.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Microsoft Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Xura, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Alcatel-Lucent SA (Nokia Networks)
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Vonage Networks LLC, Unify, Inc. (Atos SE),
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Tropo, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Hewlett-Packard Development Company,
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Request Sample Copy
  • Recent Developments/Updates
• L.P.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Cafex Communications Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Mitel Networks Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• ShoreTel Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Polycom, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• 8x8, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Analyst Views

10. Section

• Research Methodology
• About us