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市场调查报告书
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1716371

2032 年企业协作市场预测：按类型、协作工具、部署类型、应用程式、最终用户和地区进行的全球分析

Enterprise Collaboration Market Forecasts to 2032 - Global Analysis By Type, Collaboration Tools, Deployment Type, Application, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据 Stratistics MRC 的数据，全球企业协作市场预计在 2025 年达到 609 亿美元，到 2032 年将达到 1,443 亿美元，预测期内的复合年增长率为 13.1%。

业务协作是指组织内的员工、团队或部门共同努力达成通用目标。它涉及利用通讯平台、计划管理软体和共用文件等工具来跨不同功能交换知识、想法和资源。这种协作方式可以促进创新、增强决策能力并提高生产力。透过打破组织孤岛和促进团队合作，企业协作使公司变得更加敏捷和反应更快。

根据爱立信预测，全球智慧型手机行动网路用户数量预计在2022年达到约66亿，到2028年将超过78亿。印度、中国和美国的智慧型手机行动网路用户数量最多。

对即时远端协作工具的需求不断增加

由于企业需要适应远距工作环境并提高生产力，市场对即时远端协作工具的需求正在成长。这些工具支援跨地理分布的团队进行无缝沟通、文件共用和计划管理。即时协作推动快速决策和解决问题，而远端工具确保团队无论身在何处都能保持联繫。向灵活的数位解决方案的转变正在帮助组织提高效率、创新能力并提高整体绩效。

网路连接和基础设施问题

网路连接和基础设施问题可能会对市场产生重大负面影响。不良或不可靠的网路连线会阻碍沟通和协作，导致延误和生产力损失。对云端基础的工具和平台的不一致存取会阻碍团队合作并导致员工沮丧。此外，基础设施不足可能导致资料遗失、安全漏洞和系统中断，从而削弱协作工作的有效性。这些问题最终会影响业务营运和客户满意度。

采用云端基础的服务

随着企业寻求扩充性、灵活且经济高效的解决方案，市场正在见证云端基础的服务的快速采用。云端平台可以从任何地方无缝存取协作工具和数据，促进远端和分散式团队之间的沟通和协作。凭藉即时更新、安全资料储存以及与其他工具轻鬆整合等功能，云端基础的服务可协助企业提高生产力、简化工作流程并降低IT基础设施成本，从而得到各行各业的广泛采用。

管理过度协作

管理市场中的协作超负荷可能会导致生产力下降和员工倦怠。跨多个平台的持续沟通可能会让员工不堪重负，并难以有效地确定任务的优先顺序。快速回应和参与众多协作管道的压力可能会造成压力，从而导致注意力和工作品质下降。此外，过度协作会导致决策疲劳，过多的意见和争论会减慢决策流程并阻碍整个组织的效率。

COVID-19的影响

COVID-19 疫情对市场产生了重大影响，加速了远距工作和数位协作工具的采用。随着企业转向虚拟环境，对云端基础的平台、视讯会议和计划管理工具的需求激增。儘管实体办公室关闭，这种转变仍有助于企业保持生产力和沟通。然而，这种快速的转变也凸显了挑战，包括安全问题、数位疲劳以及需要强大的基础设施来支援无缝和持续的远端协作。

预计通讯工具部分将成为预测期内最大的部分

预计在预测期内，通讯工具部分将占据最大的市场占有率。即时通讯、视讯会议和电子邮件等平台有助于简化沟通、缩短回应时间并促进即时讨论。 Slack、Microsoft Teams 和 Zoom 等工具透过支援文件共用、团队频道和虚拟会议来促进协作。这些工具对于现代远端和混合团队至关重要，因为它们可以提高生产力，促进高效的资讯交流，并创建互联的工作环境。

医疗保健领域预计将在预测期内实现最高复合年增长率

预计医疗保健领域将在预测期内实现最高成长率。这些工具使医疗保健专业人员能够安全地共用患者数据、协作诊断并有效地管理治疗计划。远端医疗解决方案、电子健康记录(EHR) 和安全通讯系统等平台增强了医生、护士和行政人员之间的即时协作。透过简化工作流程和改善关键资讯的访问，这些工具可帮助医疗保健组织提供更有效率、以患者为中心的护理，同时遵守法规。

占比最大的地区：

在预测期内，由于数位转型的不断加强和向远距工作的转变，预计亚太地区将占据最大的市场占有率。中国、印度和日本等国家正在推动这一成长，企业采用云端基础的解决方案、视讯会议和协作平台来提高生产力和连结性。从科技到医疗保健，该地区的各个行业都在利用这些工具来提高业务效率、创新和客户服务，进一步加速市场扩张。

复合年增长率最高的地区：

预计北美地区在预测期内将呈现最高的复合年增长率。将人工智慧（AI）和物联网（IoT）等先进技术融入协作平台，实现了智慧文件管理和虚拟助理等功能，提高了工作流程效率。此外，对行动装置的依赖性不断增加，需要支援行动存取并确保随时随地提高工作效率的协作工具。

免费客製化服务：

订阅此报告的客户可享有以下免费自订选项之一：

  • 公司简介
    • 对其他市场公司（最多 3 家公司）进行全面分析
    • 主要企业的SWOT分析（最多3家公司）
  • 地理细分
    • 根据客户兴趣对主要国家市场进行估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 研究范围
  • 调查方法
    • 资料探勘
    • 数据分析
    • 数据检验
    • 研究途径
  • 研究材料
    • 主要研究资料
    • 次级研究资讯来源
    • 先决条件

第三章市场走势分析

  • 驱动程式
  • 限制因素
  • 机会
  • 威胁
  • 应用分析
  • 最终用户分析
  • 新兴市场
  • COVID-19的影响

第四章 波特五力分析

  • 供应商的议价能力
  • 买家的议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争对手之间的竞争

第五章 全球企业协作市场（按类型）

  • 解决方案
  • 服务
  • 非同步
  • 同步

第六章：全球企业协作市场（依协作工具）

  • 通讯工具
  • 计划管理工具
  • 社交协作工具
  • 知识管理工具

第七章。按部署类型分類的全球企业协作市场

  • 云端基础
  • 本地
  • 杂交种

8. 全球企业协作市场（按应用）

  • 沟通和通讯
  • 会议工具
  • 协调工具
  • 文件管理
  • 知识管理
  • 其他应用

第九章全球企业协作市场（依最终用户划分）

  • 资讯科技/通讯
  • 银行、金融服务和保险（BFSI）
  • 卫生保健
  • 零售和消费品
  • 教育
  • 运输和物流
  • 其他最终用户

第十章全球企业协作市场（按地区）

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲地区

第十一章 重大进展

  • 协议、伙伴关係、合作和合资企业
  • 收购与合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十二章 公司概况

  • Microsoft
  • Cisco Systems
  • Google
  • Atlassian
  • Salesforce
  • Adobe Systems
  • IBM
  • Slack Technologies
  • SAP
  • VMware
  • Mitel Networks
  • Facebook
  • Dropbox
  • Asana
  • ClickUp
  • Kaltura
  • Bynder
Product Code: SMRC29182

According to Stratistics MRC, the Global Enterprise Collaboration Market is accounted for $60.9 billion in 2025 and is expected to reach $144.3 billion by 2032 growing at a CAGR of 13.1% during the forecast period. Enterprise collaboration is the practice of employees, teams, and departments within an organization working together to achieve shared objectives. It involves the exchange of knowledge, ideas, and resources across various functions, utilizing tools like communication platforms, project management software, and shared documents. This collaborative approach fosters innovation, enhances decision-making, and improves productivity. By breaking down organizational silos and promoting teamwork, enterprise collaboration enables companies to be more agile, and responsive.

According to Ericsson, smartphone mobile network subscriptions worldwide reached almost 6.6 billion in 2022 and are forecast to exceed 7.8 billion by 2028. India, China, and the U.S. have the highest smartphone mobile network subscriptions.

Market Dynamics:

Driver:

Growing demand for real-time and remote collaboration tools

The growing demand for real-time and remote collaboration tools in the market is driven by the increasing need for businesses to adapt to remote work environments and enhance productivity. These tools enable seamless communication, file sharing, and project management across geographically dispersed teams. Real-time collaboration fosters quick decision-making and problem-solving, while remote tools ensure that teams remain connected regardless of location. This shift towards flexible, digital solutions is helping organizations improve efficiency, innovation, and overall performance.

Restraint:

Network connectivity and infrastructure issues

Network connectivity and infrastructure issues can have a significant negative impact on the market. Poor or unreliable internet connections can disrupt communication and collaboration, leading to delays and decreased productivity. Inconsistent access to cloud-based tools and platforms can hinder teamwork, causing frustration among employees. Additionally, inadequate infrastructure may result in data loss, security vulnerabilities, and system outages, compromising the effectiveness of collaboration efforts. These issues can ultimately affect business operations and customer satisfaction.

Opportunity:

Adoption of cloud-based services

The adoption of cloud-based services in the market is rapidly growing as organizations seek scalable, flexible, and cost-effective solutions. Cloud platforms enable seamless access to collaboration tools and data from anywhere, fostering enhanced communication and collaboration across remote and distributed teams. With features like real-time updates, secure data storage, and easy integration with other tools, cloud-based services help businesses improve productivity, streamline workflows, and reduce IT infrastructure costs, driving their widespread adoption across industries.

Threat:

Managing collaboration overload

Managing collaboration overload in the market can lead to decreased productivity and employee burnout. Constant communication across multiple platforms can overwhelm employees, making it difficult to prioritize tasks effectively. The pressure to respond quickly and engage in numerous collaborative channels can cause stress, leading to reduced focus and quality of work. Additionally, excessive collaboration may result in decision fatigue, where too many opinions and discussions slow down the decision-making process, hindering overall organizational efficiency.

Covid-19 Impact

The COVID-19 pandemic had a profound impact on the market, accelerating the adoption of remote work and digital collaboration tools. As businesses shifted to virtual environments, the demand for cloud-based platforms, video conferencing, and project management tools surged. This transition helped organizations maintain productivity and communication despite physical office closures. However, the rapid shift also highlighted challenges like security concerns, digital fatigue, and the need for robust infrastructure to support seamless, ongoing remote collaboration.

The communication tools segment is expected to be the largest during the forecast period

The communication tools segment is expected to account for the largest market share during the forecast period. Platforms like instant messaging, video conferencing, and email help streamline communication, improve response times, and facilitate real-time discussions. Tools such as Slack, Microsoft Teams, and Zoom foster collaboration by supporting file sharing, team channels, and virtual meetings. These tools enhance productivity, promote efficient information exchange, and create a connected work environment, making them essential for modern, remote, and hybrid teams.

The healthcare segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the healthcare segment is predicted to witness the highest growth rate. These tools enable healthcare professionals to share patient data securely, collaborate on diagnoses, and manage treatment plans efficiently. Platforms like telemedicine solutions, electronic health records (EHRs), and secure messaging systems enhance real-time collaboration between doctors, nurses, and administrative staff. By streamlining workflows and improving access to critical information, these tools help healthcare organizations deliver more efficient, patient-centered care while ensuring compliance with regulations.

Region with largest share:

During the forecast period, the Asia Pacific region is expected to hold the largest market share due to increasing digital transformation, a shift toward remote work. Countries like China, India, and Japan are leading this growth, with businesses adopting cloud-based solutions, video conferencing, and collaboration platforms to enhance productivity and connectivity. The region's diverse industries, from technology to healthcare, are leveraging these tools to improve operational efficiency, innovation, and customer service, further accelerating market expansion.

Region with highest CAGR:

Over the forecast period, the North America region is anticipated to exhibit the highest CAGR. Integrations of advanced technologies such as artificial intelligence (AI) and the Internet of Things (IoT) into collaboration platforms are enhancing features like smart document management and virtual assistants, thereby improving workflow efficiency. Additionally, the growing reliance on mobile devices for work necessitates collaboration tools that support mobile access, ensuring productivity across various locations.

Key players in the market

Some of the key players profiled in the Enterprise Collaboration Market include Microsoft, Cisco Systems, Google, Atlassian, Salesforce, Adobe Systems, IBM, Slack Technologies, SAP, VMware, Mitel Networks, Facebook, Dropbox, Asana, ClickUp, Kaltura and Bynder.

Key Developments:

In May 2025, Cisco unveiled its vision for agentic AI collaboration, along with new AI-powered collaboration solutions designed to create futureproofed experiences for customers, employees and IT teams. Cisco is driving toward a future where AI anticipates customer and employee needs, addresses challenges, fulfils intent and further enhances productivity for all. New agentic AI innovations include the general availability of the Webex AI Agent for enhanced customer experience.

In January 2025, EPAM Systems, Inc.announced it has expanded its strategic partnership with Google Cloud to deliver innovative industry solutions for clients across the media and entertainment, energy and retail verticals. The enhanced collaboration will leverage Google Cloud's Vertex AI platform to drive measurable business outcomes for clients through generative AI, legacy modernization and data analytics capabilities.

Types Covered:

  • Solutions
  • Services
  • Asynchronous
  • Synchronous

Collaboration Tools Covered:

  • Communication Tools
  • Project Management Tools
  • Social Collaboration Tools
  • Knowledge Management Tools

Deployment Types Covered:

  • Cloud-Based
  • On-Premises
  • Hybrid

Applications Covered:

  • Communication and Messaging
  • Conferencing Tools
  • Coordination Tool
  • Document Management
  • Knowledge Management
  • Other Applications

End Users Covered:

  • IT and Telecommunications
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Retail and Consumer Goods
  • Education
  • Transportation and Logistics
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Application Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Enterprise Collaboration Market, By Type

  • 5.1 Introduction
  • 5.2 Solutions
  • 5.3 Services
  • 5.4 Asynchronous
  • 5.5 Synchronous

6 Global Enterprise Collaboration Market, By Collaboration Tools

  • 6.1 Introduction
  • 6.2 Communication Tools
  • 6.3 Project Management Tools
  • 6.4 Social Collaboration Tools
  • 6.5 Knowledge Management Tools

7 Global Enterprise Collaboration Market, By Deployment Type

  • 7.1 Introduction
  • 7.2 Cloud-Based
  • 7.3 On-Premises
  • 7.4 Hybrid

8 Global Enterprise Collaboration Market, By Application

  • 8.1 Introduction
  • 8.2 Communication and Messaging
  • 8.3 Conferencing Tools
  • 8.4 Coordination Tool
  • 8.5 Document Management
  • 8.6 Knowledge Management
  • 8.7 Other Applications

9 Global Enterprise Collaboration Market, By End User

  • 9.1 Introduction
  • 9.2 IT and Telecommunications
  • 9.3 Banking, Financial Services, and Insurance (BFSI)
  • 9.4 Healthcare
  • 9.5 Retail and Consumer Goods
  • 9.6 Education
  • 9.7 Transportation and Logistics
  • 9.8 Other End Users

10 Global Enterprise Collaboration Market, By Geography

  • 10.1 Introduction
  • 10.2 North America
    • 10.2.1 US
    • 10.2.2 Canada
    • 10.2.3 Mexico
  • 10.3 Europe
    • 10.3.1 Germany
    • 10.3.2 UK
    • 10.3.3 Italy
    • 10.3.4 France
    • 10.3.5 Spain
    • 10.3.6 Rest of Europe
  • 10.4 Asia Pacific
    • 10.4.1 Japan
    • 10.4.2 China
    • 10.4.3 India
    • 10.4.4 Australia
    • 10.4.5 New Zealand
    • 10.4.6 South Korea
    • 10.4.7 Rest of Asia Pacific
  • 10.5 South America
    • 10.5.1 Argentina
    • 10.5.2 Brazil
    • 10.5.3 Chile
    • 10.5.4 Rest of South America
  • 10.6 Middle East & Africa
    • 10.6.1 Saudi Arabia
    • 10.6.2 UAE
    • 10.6.3 Qatar
    • 10.6.4 South Africa
    • 10.6.5 Rest of Middle East & Africa

11 Key Developments

  • 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 11.2 Acquisitions & Mergers
  • 11.3 New Product Launch
  • 11.4 Expansions
  • 11.5 Other Key Strategies

12 Company Profiling

  • 12.1 Microsoft
  • 12.2 Cisco Systems
  • 12.3 Google
  • 12.4 Atlassian
  • 12.5 Salesforce
  • 12.6 Adobe Systems
  • 12.7 IBM
  • 12.8 Slack Technologies
  • 12.9 SAP
  • 12.10 VMware
  • 12.11 Mitel Networks
  • 12.12 Facebook
  • 12.13 Dropbox
  • 12.14 Asana
  • 12.15 ClickUp
  • 12.16 Kaltura
  • 12.17 Bynder

List of Tables

  • Table 1 Global Enterprise Collaboration Market Outlook, By Region (2024-2032) ($MN)
  • Table 2 Global Enterprise Collaboration Market Outlook, By Type (2024-2032) ($MN)
  • Table 3 Global Enterprise Collaboration Market Outlook, By Solutions (2024-2032) ($MN)
  • Table 4 Global Enterprise Collaboration Market Outlook, By Services (2024-2032) ($MN)
  • Table 5 Global Enterprise Collaboration Market Outlook, By Asynchronous (2024-2032) ($MN)
  • Table 6 Global Enterprise Collaboration Market Outlook, By Synchronous (2024-2032) ($MN)
  • Table 7 Global Enterprise Collaboration Market Outlook, By Collaboration Tools (2024-2032) ($MN)
  • Table 8 Global Enterprise Collaboration Market Outlook, By Communication Tools (2024-2032) ($MN)
  • Table 9 Global Enterprise Collaboration Market Outlook, By Project Management Tools (2024-2032) ($MN)
  • Table 10 Global Enterprise Collaboration Market Outlook, By Social Collaboration Tools (2024-2032) ($MN)
  • Table 11 Global Enterprise Collaboration Market Outlook, By Knowledge Management Tools (2024-2032) ($MN)
  • Table 12 Global Enterprise Collaboration Market Outlook, By Deployment Type (2024-2032) ($MN)
  • Table 13 Global Enterprise Collaboration Market Outlook, By Cloud-Based (2024-2032) ($MN)
  • Table 14 Global Enterprise Collaboration Market Outlook, By On-Premises (2024-2032) ($MN)
  • Table 15 Global Enterprise Collaboration Market Outlook, By Hybrid (2024-2032) ($MN)
  • Table 16 Global Enterprise Collaboration Market Outlook, By Application (2024-2032) ($MN)
  • Table 17 Global Enterprise Collaboration Market Outlook, By Communication and Messaging (2024-2032) ($MN)
  • Table 18 Global Enterprise Collaboration Market Outlook, By Conferencing Tools (2024-2032) ($MN)
  • Table 19 Global Enterprise Collaboration Market Outlook, By Coordination Tool (2024-2032) ($MN)
  • Table 20 Global Enterprise Collaboration Market Outlook, By Document Management (2024-2032) ($MN)
  • Table 21 Global Enterprise Collaboration Market Outlook, By Knowledge Management (2024-2032) ($MN)
  • Table 22 Global Enterprise Collaboration Market Outlook, By Other Applications (2024-2032) ($MN)
  • Table 23 Global Enterprise Collaboration Market Outlook, By End User (2024-2032) ($MN)
  • Table 24 Global Enterprise Collaboration Market Outlook, By IT and Telecommunications (2024-2032) ($MN)
  • Table 25 Global Enterprise Collaboration Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2024-2032) ($MN)
  • Table 26 Global Enterprise Collaboration Market Outlook, By Healthcare (2024-2032) ($MN)
  • Table 27 Global Enterprise Collaboration Market Outlook, By Retail and Consumer Goods (2024-2032) ($MN)
  • Table 28 Global Enterprise Collaboration Market Outlook, By Education (2024-2032) ($MN)
  • Table 29 Global Enterprise Collaboration Market Outlook, By Transportation and Logistics (2024-2032) ($MN)
  • Table 30 Global Enterprise Collaboration Market Outlook, By Other End Users (2024-2032) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.