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全球电脑辅助调度市场 - 2023-2030

Global Computer Aided Dispatch Market - 2023-2030

出版日期: 2023年09月11日 | 出版商:

DataM Intelligence | 英文 217 Pages | 商品交期: 最快1-2个工作天内

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简介目录

概述

全球电脑辅助调度市场在 2022 年达到 18 亿美元，预计到 2030 年将达到 37 亿美元，2023-2030 年预测期间复合年增长率为 10.9%。

城市人口不断增加，突发事件更加频繁，对高效、有效的紧急应变服务的需求不断增加。电脑辅助调度系统变得越来越先进，并与地理资讯系统、即时资料来源、行动装置和预测分析等其他技术集成，这些进步增强了电脑辅助调度系统的功能和准确性，从而使其更广泛的采用。

电脑辅助调度系统自动化并简化了调度操作，减少了手动流程和人为错误，从而缩短了响应时间，优化了资源分配并改善了紧急应变人员之间的协调。物联网和感测器技术实现了即时数据收集和共享。电脑辅助调度系统可以与物联网设备和感测器集成，从各种来源收集关键讯息，增强态势感知和回应效率。

亚太地区是全球电脑辅助调度市场不断增长的地区之一，占全球市场份额的1/3以上，该地区正在经历快速的城市化和人口增长，这导致对包括应急响应在内的公共安全服务的需求增加。电脑辅助调度系统在有效管理人口稠密的城市地区的紧急事件方面发挥着至关重要的作用。

动力学

对高效能紧急应变系统的需求不断增长

在紧急情况下，每一秒都很重要。电脑辅助调度系统能够快速且准确地向调度员和响应人员传输关键讯息，例如呼叫者位置、事件详细资讯和响应人员可用性，这有助于最大限度地缩短响应时间并提高紧急服务的整体效率。电脑辅助调度系统促进参与紧急应变的不同机构（例如警察、消防和医疗服务）之间的无缝通讯。

例如，2023 年 8 月 25 日，领先的综合院前护理提供者 Zenzo 推出了一批先进的支援 5G 的救护车，旨在彻底改变紧急医疗护理。这些救护车配备了尖端的救生设备和5G连接，将实现即时数据传输、患者监护、顶级紧急医疗服务和救护车即时追踪。整合和资料传输的技术平台由TATA Communications 提供。

公司间的合作

公共安全机构和私人技术公司之间的合作对于开发和实施满足不断变化的紧急应变需求的电脑辅助调度系统至关重要。私人公司通常会带来尖端技术的专业知识，并可以帮助将创新解决方案整合到电脑辅助调度平台中。电脑辅助调度供应商与其他技术供应商（例如电信公司和数据分析公司）合作，以增强其解决方案的功能。

例如，2021 年7 月27 日，Calibre Public Safety 和AT&T 继续保持策略合作，提供创新的公共安全软体解决方案，这项合作伙伴关係旨在为未来创建更快、更智慧、更安全的紧急通讯解决方案。此次合作将在田纳西州纳许维尔举行的 2023 年国际 APCO 会议上展示。

与Calibre Public Safety 的合作重点是改进FirstNet 上的NextGen 9-1-1 调度员和急救人员之间的接口，这涉及用于计算机辅助调度和记录管理系统的以云为中心的解决方案和应用程序。

技术进步

将 GIS 技术整合到电脑辅助调度系统中可提供准确的地图和基于位置的资讯。调度员可以在互动式地图上视觉化事件位置、回应人员位置和资源可用性，从而改善决策、路线优化和资源分配。先进的电脑辅助调度系统使用预测分析来预测事件、资源需求和潜在趋势。

例如，2023 年 8 月 25 日，卡森市选择总部位于宾州的 Mission Critical Partners 公司支持卡森市治安官办公室的一个新通讯计画。该项目涉及为警长办公室实施新的电脑辅助调度、记录管理系统和监狱管理系统，该办公室提供 911 和执法服务并管理县监狱。

技术故障和不相容问题

电脑辅助调度系统严重依赖准确和最新的数据，包括位置资讯和事件详细资讯。不准确或不完整的数据可能会导致沟通不良、回应延迟以及资源分配中的潜在错误。电脑辅助调度系统需要稳定可靠的技术基础设施，包括网路连接和电力供应。技术故障、系统中断或网路攻击可能会扰乱电脑辅助调度操作，影响紧急应变能力。

将电脑辅助调度系统与公共安全机构使用的其他软体应用程式、资料库和技术整合可能很复杂。当尝试将电脑辅助调度与记录管理系统、地理资讯系统或行动数据终端连接时，可能会出现不相容问题。调度员和急救人员需要接受全面的训练才能有效地使用电脑辅助调度系统。学习曲线可能很陡峭，训练不足可能会导致系统功能利用不足或资料输入不正确。

Overview

Global Computer Aided Dispatch Market reached US$ 1.8 billion in 2022 and is expected to reach US$ 3.7 billion by 2030, growing with a CAGR of 10.9% during the forecast period 2023-2030.

Rising urban populations and emergencies become more frequent, the demand for efficient and effective emergency response services increases. Computer aided dispatch systems are becoming more advanced and integrated with other technologies such as geographic information systems, real-time data feeds, mobile devices and predictive analytics and these advancements enhance the capabilities and accuracy of computer aided dispatch systems, leading to their wider adoption.

Computer aided dispatch systems automate and streamline dispatch operations, reducing manual processes and human errors and this results in quicker response times, optimized resource allocation and improved coordination among emergency responders. The Internet of Things and sensor technologies enable real-time data collection and sharing. Computer aided dispatch systems can integrate with IoT devices and sensors to gather critical information from various sources, enhancing situational awareness and response effectiveness.

Asia-Pacific is among the growing regions in the global computer aided dispatch market covering more than 1/3rd of the market and the region are experiencing rapid urbanization and population growth and this leads to increased demand for public safety services, including emergency response. Computer aided dispatch systems play a crucial role in efficiently managing emergency incidents in densely populated urban areas.

Dynamics

Rising Demand for Efficient Emergency Response System

During emergencies, every second counts. Computer aided dispatch systems enable quick and accurate transmission of crucial information, such as caller location, incident details and responder availability, to dispatchers and responders, this helps minimize response time and improve the overall efficiency of emergency services. Computer aided dispatch systems facilitate seamless communication among different agencies involved in emergency response, such as police, fire and medical services.

For instance, on 25 August 2023, Zenzo, a leading provider of comprehensive pre-hospital care, introduced a fleet of advanced 5G-enabled ambulances that aims to revolutionize emergency medical care. Equipped with cutting-edge life-saving equipment and 5G connectivity, the ambulances will enable real-time data transmission, patient monitoring, top-tier emergency medical services and real-time tracking of ambulances. The technology platform for integration and data transmission was provided by TATA Communications.

Collaboration Between Companies

Collaboration between public safety agencies and private technology companies is essential for developing and implementing computer aided dispatch systems that meet the evolving needs of emergency response. Private companies often bring expertise in cutting-edge technologies and can help integrate innovative solutions into computer aided dispatch platforms. Computer aided dispatch vendors collaborate with other technology providers, such as telecommunications companies and data analytics firms, to enhance the capabilities of their solutions.

For instance, on 27 July 2021, Caliber Public Safety and AT&T are maintaining their strategic collaboration to provide innovative public safety software solutions, this partnership aims to create faster, smarter and safer emergency communication solutions for the future. The collaboration will be showcased at the 2023 International APCO Conference in Nashville, Tennessee.

The collaboration with Caliber Public Safety focuses on improving the interface between NextGen 9-1-1 dispatchers and first responders on FirstNet and this involves cloud-centric solutions and applications for computer-aided dispatch and records management systems.

Technology Advancement

Integration of GIS technology into computer aided dispatch systems provides accurate mapping and location-based information. Dispatchers can visualize incident locations, responder positions and resource availability on interactive maps and this improves decision-making, route optimization and resource allocation. Advanced computer aided dispatch systems use predictive analytics to anticipate incidents, resource needs and potential trends.

For instance, on 25 August 2023, Mission Critical Partners, a Pennsylvania-based firm, has been selected by Carson City to support a new communications project at the Carson City Sheriff's Office. The project involves implementing new computer-aided dispatch, records management systems and jail management systems for the sheriff's office, which provides 911 and law enforcement services and manages the county jail.

Technical Glitches and Incompatibility Issue

Computer aided dispatch systems heavily rely on accurate and up-to-date data, including location information and incident details. Inaccurate or incomplete data can lead to miscommunication, delayed responses and potential errors in resource allocation. Computer aided dispatch systems require stable and reliable technology infrastructure, including network connectivity and power supply. Technical glitches, system outages or cyberattacks can disrupt computer aided dispatch operations, affecting emergency response capabilities.

Integrating computer aided dispatch systems with other software applications, databases and technologies used by public safety agencies can be complex. Incompatibility issues may arise when attempting to connect computer aided dispatch with records management systems, geographic information systems or mobile data terminals. Dispatchers and first responders need thorough training to effectively use computer aided dispatch systems. The learning curve can be steep and inadequate training may lead to underutilization of system features or incorrect data entry.

Segment Analysis

The global computer aided dispatch market is segmented based component, deployment mode, enterprise size, application, end-user and region.

Rising Adoption of Cloud-Based Systems

Cloud-based segment is expected to cover around 1/3rd of the global market during the forecast period 2023-2030. Cloud-based computer aided dispatch systems offer unparalleled scalability, allowing emergency services to easily scale up or down based on demand and this is particularly crucial during peak times or emergencies when call volume spikes.

Cloud-based solutions can adapt to changing needs without requiring major infrastructure changes. Cloud technology enables sharing of data real-time and collaboration among different agencies and departments involved in emergency response, this leads to more accurate and timely decision-making, enhancing overall response effectiveness.

For instance, on 24 August 2023, Mark43, a leading cloud-native public safety technology company, announced a partnership with RapidSOS to enhance the capabilities of 911 call centers using Mark43 computer-aided dispatch and this collaboration aims to provide accurate location information and additional data from RapidSOS to first responders, ultimately improving the speed and accuracy of emergency responses.

Geographical Penetration

Adoption of Advanced Technologies in North America

North America is the largest region in the global computer aided dispatch market covering more than 1/3rd of the market. The region is a hub of technological innovation and the adoption of advanced technologies like computer aided dispatch systems is a natural progression. The region's strong IT infrastructure and technological expertise have facilitated the integration of computer aided dispatch with other systems and platforms.

For instance, on 16 February 2023, Zetron, a global leader in integrated mission-critical communications technology, announced its acquisition of GeoConex Corporation, a developer and integrator of Public Safety and Homeland Security communications systems and this acquisition, completed recently, was disclosed through an announcement on the Australian Stock Exchange by Codan Limited Zetron's publicly traded parent company.

Competitive Landscape

The major global players in the market include Caliber Public Safety, CODY Systems, Hexagon AB, Motorola Solutions Inc., Southern Software Inc., Traumasoft, Zetron Inc., ZOLL Medical Corporation, Mark43 Inc. and CentralSquare Technologies LLC.

COVID-19 Impact Analysis

Many emergency dispatch centers had to adapt to remote work environments to ensure the safety of their staff. Computer aided dispatch systems were modified to support remote access for dispatchers, allowing them to continue their crucial work from home while maintaining real-time communication and coordination. Many emergency dispatch centers had to adapt to remote work environments to ensure the safety of their staff.

Computer aided dispatch systems were modified to support remote access for dispatchers, allowing them to continue their crucial work from home while maintaining real-time communication and coordination. Computer aided dispatch systems needed to adjust to fluctuating call volumes and changing patterns of emergency incidents during different stages of the pandemic, this required rapid adaptation to ensure that dispatchers were prepared to handle various types of emergencies.

AI Impact

Built on Google Cloud's Vertex AI Vision, this solution utilizes Google's extensive database to recognize billions of products, ensuring in-store shelves are well-stocked. Google Cloud introduced a new personalization AI capability and an AI-powered browse feature to enhance digital storefronts. The personalization AI customizes search and browsing results based on customer behavior, while the browse feature optimizes the ordering of products on E-commerce sites.

Google Cloud's Recommendations AI solution received upgrades, including page-level optimization, revenue optimization and a buy-it-again model and these enhancements offer more personalized and dynamic product recommendations to improve conversion rates and revenue. Recommendations AI now includes page-level optimization, revenue optimization and a buy-it-again model, these enhancements offer more personalized and dynamic product recommendations to improve conversion rates and revenue.

AI-powered CAD systems analyze incoming emergency calls, text messages and other data to automatically classify incidents based on severity and type and this helps dispatchers prioritize responses and allocate appropriate resources more effectively. AI algorithms can analyze vast amounts of real-time data from various sources, such as sensors, cameras and social media to provide dispatchers with comprehensive situational awareness and this enables better decision-making and more informed resource allocation.

Russia- Ukraine War Impact

The areas which directly affected by the conflict, emergency services including computer aided dispatch operations, might experience disruptions due to infrastructure damage power outages or communication breakdowns, this could affect the ability to respond to emergencies effectively. In conflict zones, emergency responders and dispatchers might need to adjust their protocols to address unique challenges posed by the situation and this could involve coordinating with security forces, managing access to certain areas.

Conflicts often lead to an increase in emergencies, including medical incidents, accidents and other incidents related to the conflict. Computer aided dispatch systems would need to manage higher call volumes and ensure that resources are allocated appropriately. Balancing resources between addressing conflict-related incidents and regular emergencies can be a challenge. Computer aided dispatch systems would need to adapt to shifting priorities and dynamically allocate resources based on the evolving situation.

By Component

Software
Services

By Deployment Mode

Cloud
On-Premise

By Enterprise Size

Large Enterprise
Small and Medium-Sized Enterprise

By Application

Dispatch Unit Management
Reporting and Analysis
Others

By End-User

Public Safety
Defense
Transportation
Power and Utilities
Others

By Region

North America
- U.S.
- Canada
- Mexico

Europe
- Germany
- UK
- France
- Italy
- Russia
- Rest of Europe

South America
- Brazil
- Argentina
- Rest of South America

Asia-Pacific
- China
- India
- Japan
- Australia
- Rest of Asia-Pacific

Middle East and Africa

Key Developments

On 24 August 2022, Mark43, a prominent cloud-native public safety software provider launched its integrated Computer-Aided Dispatch and mobile capabilities in collaboration with the Tennessee Highway Patrol, a division of the Tennessee Department of Public Safety and Homeland Security, this technology equips THP to enforce traffic regulations on federal and state highways in Tennessee, aligning with the agency's mission of safeguarding lives, property and constitutional rights.
On 5 August 2021, Accenture and the Fire Department of the City of New York collaborated to develop a state-of-the-art computer-aided dispatch (CAD) system named FireCAD, marking a significant advancement for the FDNY's dispatch operations.
On 25 July 2022, The Gilbert Police Department introduced a cloud-based Computer Aided Dispatch and Records Management System software platform provided by Versaterm Public Safety, this transition aims to enhance security and emergency response capabilities for residents of Gilbert. The adoption of this cloud-based public safety software platform aligns with Gilbert's commitment to data-driven solutions that improve community services.

Why Purchase the Report?

To visualize the global computer aided dispatch market segmentation based on component, deployment mode, enterprise size, application, end-user and region, as well as understand key commercial assets and players.
Identify commercial opportunities by analyzing trends and co-development.
Excel data sheet with numerous data points of computer aided dispatch market-level with all segments.
PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
Product mapping available as excel consisting of key products of all the major players.

The global computer aided dispatch market report would provide approximately 77 tables, 76 figures and 217 pages.

Target Audience 2023

Manufacturers/ Buyers
Industry Investors/Investment Bankers
Research Professionals
Emerging Companies

1. Methodology and Scope

1.1. Research Methodology
1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

3.1. Snippet by Component
3.2. Snippet by Deployment Mode
3.3. Snippet by Enterprise Size
3.4. Snippet by Application
3.5. Snippet by End-User
3.6. Snippet by Region

4. Dynamics

4.1. Impacting Factors
- 4.1.1. Drivers
  - 4.1.1.1. Rising Demand for Efficient Emergency Response System
  - 4.1.1.2. Collaboration Between Companies
  - 4.1.1.3. Technology Advancement
- 4.1.2. Restraints
  - 4.1.2.1. Technical Glitches and Incompatibility Issue
- 4.1.3. Opportunity
- 4.1.4. Impact Analysis

5. Industry Analysis

5.1. Porter's Five Force Analysis
5.2. Supply Chain Analysis
5.3. Pricing Analysis
5.4. Regulatory Analysis
5.5. Russia-Ukraine War Impact Analysis
5.6. DMI Opinion

6. COVID-19 Analysis

6.1. Analysis of COVID-19
- 6.1.1. Scenario Before COVID
- 6.1.2. Scenario During COVID
- 6.1.3. Scenario Post COVID
6.2. Pricing Dynamics Amid COVID-19
6.3. Demand-Supply Spectrum
6.4. Government Initiatives Related to the Market During Pandemic
6.5. Manufacturers Strategic Initiatives
6.6. Conclusion

7. By Component

7.1. Introduction
- 7.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 7.1.2. Market Attractiveness Index, By Component
7.2. Software*
- 7.2.1. Introduction
- 7.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
7.3. Services

8. By Deployment Mode

8.1. Introduction
- 8.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 8.1.2. Market Attractiveness Index, By Deployment Mode
8.2. Cloud*
- 8.2.1. Introduction
- 8.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
8.3. On-Premise

9. By Enterprise Size

9.1. Introduction
- 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 9.1.2. Market Attractiveness Index, By Enterprise Size
9.2. Large Enterprise*
- 9.2.1. Introduction
- 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
9.3. Small and Medium-Sized Enterprise

10. By Application

10.1. Introduction
- 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 10.1.2. Market Attractiveness Index, By Application
10.2. Dispatch Unit Management*
- 10.2.1. Introduction
- 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
10.3. Reporting and Analysis
10.4. Others

11. By End-User

11.1. Introduction
- 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 11.1.2. Market Attractiveness Index, By Application
11.2. Public Safety*
- 11.2.1. Introduction
- 11.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
11.3. Defense
11.4. Transportation
11.5. Power and Utilities
11.6. Others

12. By Region

12.1. Introduction
- 12.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
- 12.1.2. Market Attractiveness Index, By Region
12.2. North America
- 12.2.1. Introduction
- 12.2.2. Key Region-Specific Dynamics
- 12.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.2.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.2.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.2.8.1. U.S.
  - 12.2.8.2. Canada
  - 12.2.8.3. Mexico
12.3. Europe
- 12.3.1. Introduction
- 12.3.2. Key Region-Specific Dynamics
- 12.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.3.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.3.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.3.8.1. Germany
  - 12.3.8.2. UK
  - 12.3.8.3. France
  - 12.3.8.4. Italy
  - 12.3.8.5. Russia
  - 12.3.8.6. Rest of Europe
12.4. South America
- 12.4.1. Introduction
- 12.4.2. Key Region-Specific Dynamics
- 12.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.4.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.4.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.4.8.1. Brazil
  - 12.4.8.2. Argentina
  - 12.4.8.3. Rest of South America
12.5. Asia-Pacific
- 12.5.1. Introduction
- 12.5.2. Key Region-Specific Dynamics
- 12.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.5.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User
- 12.5.8. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
  - 12.5.8.1. China
  - 12.5.8.2. India
  - 12.5.8.3. Japan
  - 12.5.8.4. Australia
  - 12.5.8.5. Rest of Asia-Pacific
12.6. Middle East and Africa
- 12.6.1. Introduction
- 12.6.2. Key Region-Specific Dynamics
- 12.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Component
- 12.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Deployment Mode
- 12.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Enterprise Size
- 12.6.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Application
- 12.6.7. Market Size Analysis and Y-o-Y Growth Analysis (%), By End-User

13. Competitive Landscape

13.1. Competitive Scenario
13.2. Market Positioning/Share Analysis
13.3. Mergers and Acquisitions Analysis

14. Company Profiles

14.1. Caliber Public Safety*
- 14.1.1. Company Overview
- 14.1.2. Product Portfolio and Description
- 14.1.3. Financial Overview
- 14.1.4. Key Developments
14.2. CODY Systems
14.3. Hexagon AB
14.4. Motorola Solutions Inc.
14.5. Southern Software Inc.
14.6. Traumasoft
14.7. Zetron Inc.
14.8. ZOLL Medical Corporation
14.9. Mark43 Inc.
14.10. CentralSquare Technologies LLC

LIST NOT EXHAUSTIVE

15. Appendix

15.1. About Us and Services
15.2. Contact Us

02-2729-4219

+886-2-2729-4219

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