Frost Radar:北美的行动FSM(现场服务管理)市场(2022年)

Frost Radar: North American Mobile Field Service Management Market, 2022

出版日期: 2022年12月05日 | 出版商:

Frost & Sullivan | 英文 36 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录

行动FSM(现场服务管理)市场，在北美地区继续强力的成长。这个类别，预计今后许多企业也将进入，各种竞争互相占有率，增加竞争激烈度。

本报告提供北美的行动FSM(现场服务管理)市场相关调查分析，识别企业的市场定位，各企业的优势，机会，及市场上的定位相关考察为基础的竞争简介。

The mobile field service management (FSM) market continues on a strong growth trajectory in the North American region. These software solutions provide real-time guidance to workers on the front line, typically via a smartphone or tablet. Hard-dollar business impacts include faster time to first fix, fewer truck rolls, and more satisfied technicians. These apps also provide timely, valuable information and feedback to the field workers' supervisory and administrative staff.

This category is expected to continue to attract a sizeable group of participants, each vying for share and keeping competitive intensity at a boil. Reflecting the market itself, the mix of top competitors remains in a state of flux. Traditional dedicated FSM providers are becoming a rare entity because they are being acquired and absorbed by larger adjacent companies in the fields of CRM (Customer Relationship Management), fleet management, asset management, ERP, etc. These companies recognize the synergies between their core products and field service management solutions. They understand the value of offering their own FSM solution but do not have the time or expertise to actually develop one.

Notable FSM providers that have been acquired during just the past few years include Astea International (by enterprise software provider IFS), ClickSoftware (by CRM provider Salesforce), FieldAware (by fleet management solution provider GPS Insight), and ServiceMax (in progress with enterprise software provider PTC).

Frost & Sullivan selected and plotted eleven of the current leading FSM providers in this Frost Radar™ analysis. The companies being profiled are Comarch, CSG, GPS Insight, IFS, Microsoft, Oracle Corporation, ProntoForms, Salesforce, SAP, ServiceMax, and ServicePower. The recent sale of ServiceMax leaves one dedicated FSM provider-ServicePower-as part of this Frost Radar™ list of leaders.

No matter how they acquired their FSM solution, field service management providers are differentiating on ease of use, industry-specific expertise, AI/ML-powered guidance, and integrations. The technologies that enable these capabilities are of high interest to FSM leaders and their clients.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. Frost & Sullivan analyzes many companies in the industry on an ongoing basis and then benchmarks a subset of them across 10 criteria on the Frost Radar™. The document presents a competitive profile of each of the companies included in the Frost Radar™ based on strengths, opportunities, and a short discussion of their market positioning.