亚太地区的云端客服中心服务(2023年): Frost Radar

亚太地区的云端客服中心解决方案市场处于成长阶段，2022年的销售额为4亿2,310万美元，从2021年开始记录与前一年同期比较19.4％的成长。今后，该市场预计以12.8％的年复合成长率扩大，2027年达到7亿7,110万美元。

本报告提供亚太地区的云端客服中心服务市场相关调查分析，识别产业中企业的市场定位，各企业的优势，机会，及定位相关考察为基础的竞争简介。

目录

策略性必要事项与成长环境

• 策略性必要事项
• 成长环境

Frost Radar(TM)

• Frost Radar(TM):亚太地区的云端客服中心服务(2023年)
• Frost Radar(TM):竞争环境 iphone se2

主要企业

• 8x8
• Alvaria
• Amazon Web Services(AWS)
• Avaya
• Bright Pattern
• Cisco
• Content Guru
• Enghouse Interactive
• Exotel
• Five9
• Genesys
• ipSCAPE
• NICE
• RingCentral
• Talkdesk
• Toku
• Twilio
• Vonage

策略性洞察能力

下一步:活用Frost Radar(TM)支援主要的利害关係者

• 参加Frost Radar(TM)的意义
• Frost Radar(TM)支援CEO的成长团队
• Frost Radar(TM)支援投资者
• Frost Radar(TM)支援客户
• Frost Radar(TM)支援董事会

Frost Radar(TM)分析

• Frost Radar(TM):未来的成长潜在力的基准
• 免责声明

A Benchmarking System to Spark Companies to Action-Innovation that Fuels New Deal Flow and Growth Pipelines

The APAC cloud contact center solutions market is in the growth stage and generated revenue of $423.1 million in 2022, recording 19.4% growth year over year from 2021. Frost & Sullivan projects that the market will expand at a 12.8% compound annual growth rate to reach $771.1 million by 2027.

Large enterprise clients in mature markets, including Japan, Australia, New Zealand, South Korea, China, India, and Singapore, are gradually migrating to the cloud, with hybrid cloud models gaining traction. Yet many enterprises are tied into multi-year contracts for on-premises solutions, limiting their migration to full-cloud options. As these contracts expire and enterprise-class providers offer easy migration plans, cloud migration will increase. Furthermore, the expansion of hybrid cloud offerings in addition to fewer data security and scalability concerns regarding cloud deployments are driving many large enterprises toward full cloud models.

In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 18 companies in this Frost Radar™ analysis. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each company in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.

Table of Contents

Strategic Imperative and Growth Environment

• Strategic Imperative
• Strategic Imperative (continued)
• Strategic Imperative (continued)
• Growth Environment
• Growth Environment (continued)

Frost Radar™

• Frost Radar™: Cloud Contact Center Services in Asia-Pacific, 2023
• Frost Radar™: Competitive Environment
• Frost Radar™: Competitive Environment (continued)
• Frost Radar™: Competitive Environment (continued)

Companies to Action

• 8x8
• Alvaria
• Amazon Web Services (AWS)
• Avaya
• Bright Pattern
• Cisco
• Content Guru
• Enghouse Interactive
• Exotel
• Five9
• Genesys
• ipSCAPE
• NICE
• RingCentral
• Talkdesk
• Toku
• Twilio
• Vonage

Strategic Insights

• Strategic Insights

Next Steps: Leveraging the Frost Radar™ to Empower Key Stakeholders

• Significance of Being on the Frost Radar™
• Frost Radar™ Empowers the CEO's Growth Team
• Frost Radar™ Empowers Investors
• Frost Radar™ Empowers Customers
• Frost Radar™ Empowers the Board of Directors

Frost Radar™Analytics

• Frost Radar™: Benchmarking Future Growth Potential
• Frost Radar™: Benchmarking Future Growth Potential
• Legal Disclaimer