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到 2030 年云端基础的联络中心市场预测：按解决方案、服务、应用程式、部署模型、组织规模、最终用户和地区进行的全球分析
市场调查报告书
商品编码
1372048

到 2030 年云端基础的联络中心市场预测：按解决方案、服务、应用程式、部署模型、组织规模、最终用户和地区进行的全球分析

Cloud Based Contact Center Market Forecasts to 2030 - Global Analysis By Solution, Service, Application, Deployment Model, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC预测，2023年全球云端基础联络中心市场规模将达到212.2亿美元，2030年将达到961.9亿美元，预测期内年复合成长率为24.1%，预计。

云端基础的联络中心是指託管在互联网伺服器上的呼叫中心设置，所有入境和出站客户通讯均由该伺服器处理。透过许多通讯管道，包括电话、电子邮件、聊天、社交媒体和网络，云端基础的联络中心改善了客户支持，并且几乎可以从世界任何地方存取。

根据IDC Futurescape 2018年12月发布的《拉丁美洲IT产业2019年预测报告》，拉丁美洲云端ICT支出成长了24.5%。在云端技术上的大量支出可能会加速整个南美洲的市场成长。

医疗保健产业将提供市场机会

医疗保健领域已采用云端基础的联络中心来提供远端医疗服务，使患者能够接受虚拟咨询并由医疗专业人员提供远端监控。它还可以帮助医疗保健专业人员管理患者预约和提醒、避免错过就诊并改善患者治疗结果。再加上一般人群中慢性病盛行率的上升，正在推动市场扩张。

新兴国家网路频宽不足

随着基于互联网的电话服务的普及，许多联络中心正计划将其通讯活动与云端基础的商务电话系统整合。由于提供的多种功能和服务，云端基础的电话系统本质上正在成为世界各地商业通讯的重要参与者。然而，随着联络中心解决方案中最尖端科技的普及，企业越来越担心云端电话系统语音品质不佳、云端电话系统路由器不足、内部网路配置不当、安全问题等问题。确保足够的频宽来解决问题。企业在实施云端基础的联络中心和电话系统时必须妥善解决这些问题，以有效地服务客户。

企业关注在家工作的趋势

COVID-19的爆发为企业将业务模式从办公室转变为在家工作提供了机会。拥有一个允许「在家工作」的永久联络中心模式是每个公司在这场大流行期间必须处理的关键事情之一。联络中心即服务（CCaaS）技术可以扩展分散式在家工作的功能模型。云端电话实现的整合可以透过传统行动电话和智慧型手机应用程式提供直接呼叫路由，从而提供一致的支援平台。

网路犯罪风险日益增加

联络中心每天储存的大量资料可能是市场最大的担忧，因为它吸引了可以篡改资料的骇客。资料遗失的风险可能会阻碍市场成长。然而，经常处理消费者个人资讯的联络中心也不例外。联络中心定期收集和储存大量客户资讯，这对攻击者很有吸引力。因此，对网路攻击的日益担忧可能会影响云端基础的联络中心的采用。

COVID-19 的影响

联络中心现已成为企业在突然爆发的 COVID-19 疫情中继续业务的可靠、独特且实用的选择。随着疫情增加了对远距工作方法的需求，这些联络中心的使用量随着时间的推移而增加。云端基础的系统提供的优势进一步推动了联络中心向云端的迁移，包括弹性、经济性、扩充性和易于整合。儘管许多公司在疫情爆发前就制定了业务永续营运计划，但大多数公司没有考虑到所有员工都被迫在家工作的可能性。对于已经将联络中心业务转移到云端的公司来说，疫情期间的业务永续营运很容易实现。

预计私有云端市场将在预测期内成为最大的市场

私有云端预计将在未来变得更加普及，因为它们提供卓越的安全性、客製化、效率和控制。许多供应商已经开始实施私有云端，以便在企业防火墙后面谨慎地运行服务。影响私有云部署需求的主要因素之一是解决安全性问题的能力。私有云端为云端联络中心提供灵活敏捷的环境。

银行、金融服务和保险业预计在预测期内年复合成长率最高

预计银行、金融服务和保险业在预测期内将出现良好成长。随着 BFSI 公司寻求增强客户服务、实现监管合规性并提高业务的弹性和扩充性，该行业将继续推动对云端基础的联络中心的需求。对于银行、金融机构和保险公司来说，提供可靠、有效的客户服务的需求是采用这种技术的主要原因之一。云端基础的联络中心透过提供各种特性和功能来改善这些功能，使您能够处理大量客户联络方式、提供个人化帮助并改善公司的整体客户体验，从而实现这一目标。此外，BFSI 行业受到严格监管，云端基础的联络中心可以帮助企业遵守其法律义务。

比最大的地区

在估计期间，亚太地区占据最大的市场占有率。由于实施本地解决方案的成本高昂，亚太地区的许多中小企业无法采用最新的通讯技术。因此，该地区对弹性、扩充性的计量收费基础设施有着巨大的需求。此外，该地区的公司继续专注于增强客户服务，以在竞争中脱颖而出并增加收益。这将导致公司考虑託管和云端解决方案，而不是现场安装的系统。因此，我们预计，除了加强客户服务的需要之外，亚太地区企业采用云端基础的联络中心解决方案和服务的关键驱动力将是云端技术的持续使用。

复合年复合成长率最高的地区：

预计北美在预测期内将实现盈利成长。该市场的显着扩张与该地区创新且强大的供应商的存在有关，例如Oracle公司、微软公司和思科系统公司。随着这些大型供应商增加研发投资，全球市场正经历显着成长。支持北美市场主导地位的另一个关键因素是企业将业务转移到云端的趋势不断增加。云端基础的客户服务中心的使用也推动了远距工作的成长趋势。

免费客製化服务：

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场参与者的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和年复合成长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第1章执行摘要

第2章前言

  • 概述
  • 利害关係人
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 调查来源
    • 主要调查来源
    • 二次调查来源
    • 先决条件

第3章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 应用分析
  • 最终用户分析
  • 新兴市场
  • 新型冠状病毒感染疾病（COVID-19）的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第5章全球云端基础的联络中心市场：按解决方案

  • 拨号器
  • 自动呼叫分配
  • 电脑技术交互
  • 自动语音应答
  • 安全
  • 自动呼叫分配
  • 报告与分析
  • 其他解决方案

第6章全球云端基础的联络中心市场：按服务分类

  • 管理服务
  • 专业服务

第7章全球云端基础的联络中心市场：按应用分类

  • 聊天品质和监控
  • 呼叫路由和排队
  • 即时决策
  • 资料整合与记录
  • 劳动力优化

第8章全球云端基础的联络中心市场：按部署模型

  • 私有云端
  • 公共云端
  • 混合云端

第9章全球云端基础的联络中心市场：按组织规模

  • 大公司
  • 中小企业

第10章全球云端基础的联络中心市场：依最终用户分类

  • 消费品和零售
  • 银行、金融服务和保险
  • 製造业
  • 通讯
  • 媒体和娱乐
  • 医疗保健和生命科学
  • 其他最终用户

第11章全球云端基础中心市场：按地区

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第12章进展

  • 合约、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第13章公司简介

  • Genesys
  • Five9
  • Vonage
  • Google
  • Cisco
  • Serenova
  • Talkdesk
  • Dell Technologies Inc.
  • EON Reality
  • Avaya
  • Honeywell International
  • Oracle
  • New Voice Media
  • Connect First
  • Ameyo
  • TechSee
  • Aspect Software
  • 8x8
  • RingCentral, Inc.
Product Code: SMRC24104

According to Stratistics MRC, the Global Cloud Based Contact Center Market is accounted for $21.22 billion in 2023 and is expected to reach $96.19 billion by 2030 growing at a CAGR of 24.1% during the forecast period. A cloud-based contact center refers to a call center setup that is hosted over the internet server, from which all inbound and outbound customer communications are handled. Through many communication channels, including phone calls, email, chat, social media, and the web, the cloud-based contact center offers improved support for customers and is virtually accessible from anywhere in the world.

According to the 'IDC Future Scape: Latin America IT Industry 2019 Predictions Report', published in December 2018, 24.5% growth in the cloud ICT spending has been recorded in Latin America. Significant spending on cloud technology will accelerate market growth across South America.

Market Dynamics:

Driver:

The healthcare sector will present a market opportunity

Cloud-based contact centers are employed in the healthcare sector to deliver telemedicine services, allowing patients to get virtual consultations and providing remote monitoring by medical professionals. Additionally, it helps medical professionals manage patient appointments and reminders, cut off missed visits, and enhance patient outcomes. This encourages market expansion, together with the rising incidence of chronic disorders among the general population.

Restraint:

Lack of network bandwidth in emerging economies

Many contact centers plan on integrating their communication activities with cloud-based corporate phone systems as the use of internet-based telephone services develops. Cloud-based telephone systems are essentially becoming an important player in business communications worldwide because of a few characteristics and offerings. But as cutting-edge technologies in contact center solutions proliferate, companies are finding it difficult to dedicate enough bandwidth to address issues like poor voice quality in cloud telephone systems, inadequate routers for cloud telephone systems, improperly configured internal networks, and safety concerns. Enterprises must correctly handle these issues when implementing cloud-based contact centers and telephone systems to efficiently serve clients.

Opportunity:

Companies turning their attention to the work-from-home trend

The COVID-19 outbreak provided an opportunity for businesses to switch from work-from-office to work-from-home business models. Having a permanent model for contact centers that allows "work from home" agents is one of the crucial things that any firm would need to take care of during this pandemic. Through Contact Center as a Service (CCaaS) techniques, a scattered work-from-home functional model can be scaled. Integrations made possible by cloud telephony can provide a consistent support platform by providing direct call routing via traditional mobile phones or smartphone applications.

Threat:

Increasing risk of cybercrimes

The primary concern on the market may be the massive amounts of data that contact centers routinely store since they attract hackers and have a chance to alter the data. Data loss risks may hinder market growth. However, contact centers, which frequently deal with private consumer information, are not an exception. Contact centers regularly collect and store a ton of client information, which attracts attackers. Thus, growing concerns regarding cyber attacks may affect the adoption of the cloud based contact center.

COVID-19 Impact

Contact centers are now a reliable, distinctive, and practical choice for businesses to continue their operations in the midst of the abrupt COVID-19 epidemic. The use of these contact centers has increased over time as the epidemic has raised demand for remote working methods. The move of contact centers to the cloud is further aided by advantages including flexibility, affordability, scalability, and ease of integration provided by the cloud-based system. While numerous companies had business continuity plans in place before the pandemic, the bulk of them had not taken into account the possibility that every employee could have to work from home. Business continuity during the pandemic was readily achievable for organizations that had already moved their contact center operations to the cloud.

The private cloud segment is expected to be the largest during the forecast period

The private cloud segment is estimated to hold the largest share, due to Private cloud-based deployments are anticipated to develop adequately as they grow more popular as a result of their favourable attributes, including an increased level of security, customizability, efficiency, and control. For the purpose of operating their services discreetly inside corporate firewalls, a number of suppliers started using private cloud installations. One of the key factors influencing demand for private cloud deployment is the capacity to address security issues. It provides cloud contact centers with a flexible and agile environment.

The banking, financial services, and insurance segment is expected to have the highest CAGR during the forecast period

The banking, financial services, and insurance segment is anticipated to have lucrative growth during the forecast period, due to As BFSI enterprises look to enhance customer service, achieve regulatory compliance, and improve flexibility and scalability in their operations; this sector is likely to continue to drive demand for cloud-based contact centers. The need for banks, financial institutions, and insurance businesses to provide dependable and effective client service is one of the main reasons for this adoption. However, by offering a variety of features and capabilities that enable them to handle high numbers of client inquiries, offer personalized assistance, and enhance the overall customer experience, cloud-based contact centers can help these companies accomplish this. The BFSI industry is also highly regulated, and cloud-based contact centers may assist businesses in complying with legal obligations.

Region with largest share:

Asia Pacific commanded the largest market share during the extrapolated period. Many of the SMEs in these nations are prevented from implementing modern communication technologies due to the substantial expenses required for the deployment of on-premises solutions. As a result, there is an enormous demand for flexible, scalable, and pay-per-use cloud infrastructure in the area. Additionally, businesses in the region continue to direct their attention toward enhancing client services in order to encourage competitive differentiation and revenue growth. This motivates businesses to investigate hosted and cloud solutions rather than systems that are installed on-site. Therefore, it is expected that a key driver influencing the adoption of cloud-based contact center solutions and services among Asia Pacific businesses will be the growth in the usage of cloud technologies, in addition to the need to enhance customer services.

Region with highest CAGR:

North America is expected to witness profitable growth over the projection period. This market's significant expansion has been linked to the region's presence of innovative and powerful suppliers like Oracle Corporation, Microsoft Corporation, and Cisco Systems, Inc. The growth of the global market is rapid due to these major vendors' growing investments in R&D. Another significant factor supporting North America's market advantage is the growing trend of companies moving their operations to the cloud. The use of cloud-based customer service centers is additionally encouraged by the growing trend of remote working.

Key players in the market:

Some of the key players in the Cloud Based Contact Center Market include: Genesys, Five9, Vonage, Google, Cisco, Serenova, Talkdesk, Dell Technologies Inc., EON Reality, Avaya, Honeywell International, Oracle, New Voice Media, Connect First , Ameyo, TechSee, Aspect Software 8x8 and RingCentral, Inc.

Key Developments:

In March 2023, RingCentral, Inc., an AI-powered enterprise which provides contact center solutions, cloud communications, video meetings, and collaboration announced the launch of RingSense™, a ground-breaking AI platform that brings the power of conversation intelligence to business collaboration and communications. Integrating AI, RingSense helps organizations to turn their conversation data into powerful insights that will unlock better productivity and drive business outcomes.

In March 2022, 8x8 revolutionized the role of the contact center agent by introducing a new 8x8 contact center composed experience. An entirely browser-based, design-driven interface, the 8x8 Agent Workspace provides a personalized and intuitive user experience. The contact center and unified communications features are only found in this one application.

Solutions Covered:

  • Dialers
  • Automatic Call Distribution
  • Computer Technology Interaction
  • Interactive Voice Response
  • Security
  • Automatic Call Distribution
  • Reporting and Analytics
  • Other Solutions

Services Covered:

  • Managed Service
  • Professional Service

Applications Covered:

  • Chat Quality and Monitoring
  • Call Routing and Queuing
  • Real-Time Decision-Making
  • Data Integration and Recording
  • Workforce Optimization

Deployment Models Covered:

  • Private Cloud
  • Public Cloud
  • Hybrid Cloud

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

End Users Covered:

  • Consumer Goods and Retail
  • Banking, Financial Services, and Insurance
  • Manufacturing
  • Telecommunication
  • Media & Entertainment
  • Healthcare and Life Sciences
  • Other End-Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Application Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Cloud Based Contact Center Market, By Solution

  • 5.1 Introduction
  • 5.2 Dialers
  • 5.3 Automatic Call Distribution
  • 5.4 Computer Technology Interaction
  • 5.5 Interactive Voice Response
  • 5.6 Security
  • 5.7 Automatic Call Distribution
  • 5.8 Reporting and Analytics
  • 5.9 Other Solutions

6 Global Cloud Based Contact Center Market, By Service

  • 6.1 Introduction
  • 6.2 Managed Service
  • 6.3 Professional Service

7 Global Cloud Based Contact Center Market, By Application

  • 7.1 Introduction
  • 7.2 Chat Quality and Monitoring
  • 7.3 Call Routing and Queuing
  • 7.4 Real-Time Decision-Making
  • 7.5 Data Integration and Recording
  • 7.6 Workforce Optimization

8 Global Cloud Based Contact Center Market, By Deployment Model

  • 8.1 Introduction
  • 8.2 Private Cloud
  • 8.3 Public Cloud
  • 8.4 Hybrid Cloud

9 Global Cloud Based Contact Center Market, By Organization Size

  • 9.1 Introduction
  • 9.2 Large Enterprises
  • 9.3 Small and Medium Enterprises

10 Global Cloud Based Contact Center Market, By End User

  • 10.1 Introduction
  • 10.2 Consumer Goods and Retail
  • 10.3 Banking, Financial Services, and Insurance
  • 10.4 Manufacturing
  • 10.5 Telecommunication
  • 10.6 Media & Entertainment
  • 10.7 Healthcare and Life Sciences
  • 10.8 Other End-Users

11 Global Cloud Based Contact Center Market, By Geography

  • 11.1 Introduction
  • 11.2 North America
    • 11.2.1 US
    • 11.2.2 Canada
    • 11.2.3 Mexico
  • 11.3 Europe
    • 11.3.1 Germany
    • 11.3.2 UK
    • 11.3.3 Italy
    • 11.3.4 France
    • 11.3.5 Spain
    • 11.3.6 Rest of Europe
  • 11.4 Asia Pacific
    • 11.4.1 Japan
    • 11.4.2 China
    • 11.4.3 India
    • 11.4.4 Australia
    • 11.4.5 New Zealand
    • 11.4.6 South Korea
    • 11.4.7 Rest of Asia Pacific
  • 11.5 South America
    • 11.5.1 Argentina
    • 11.5.2 Brazil
    • 11.5.3 Chile
    • 11.5.4 Rest of South America
  • 11.6 Middle East & Africa
    • 11.6.1 Saudi Arabia
    • 11.6.2 UAE
    • 11.6.3 Qatar
    • 11.6.4 South Africa
    • 11.6.5 Rest of Middle East & Africa

12 Key Developments

  • 12.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 12.2 Acquisitions & Mergers
  • 12.3 New Product Launch
  • 12.4 Expansions
  • 12.5 Other Key Strategies

13 Company Profiling

  • 13.1 Genesys
  • 13.2 Five9
  • 13.3 Vonage
  • 13.4 Google
  • 13.5 Cisco
  • 13.6 Serenova
  • 13.7 Talkdesk
  • 13.8 Dell Technologies Inc.
  • 13.9 EON Reality
  • 13.10 Avaya
  • 13.11 Honeywell International
  • 13.12 Oracle
  • 13.13 New Voice Media
  • 13.14 Connect First
  • 13.15 Ameyo
  • 13.16 TechSee
  • 13.17 Aspect Software
  • 13.18 8x8
  • 13.19 RingCentral, Inc.

List of Tables

  • Table 1 Global Cloud Based Contact Center Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Cloud Based Contact Center Market Outlook, By Solution (2021-2030) ($MN)
  • Table 3 Global Cloud Based Contact Center Market Outlook, By Dialers (2021-2030) ($MN)
  • Table 4 Global Cloud Based Contact Center Market Outlook, By Automatic Call Distribution (2021-2030) ($MN)
  • Table 5 Global Cloud Based Contact Center Market Outlook, By Computer Technology Interaction (2021-2030) ($MN)
  • Table 6 Global Cloud Based Contact Center Market Outlook, By Interactive Voice Response (2021-2030) ($MN)
  • Table 7 Global Cloud Based Contact Center Market Outlook, By Security (2021-2030) ($MN)
  • Table 8 Global Cloud Based Contact Center Market Outlook, By Agent Performance Optimization (2021-2030) ($MN)
  • Table 9 Global Cloud Based Contact Center Market Outlook, By Reporting and Analytics (2021-2030) ($MN)
  • Table 10 Global Cloud Based Contact Center Market Outlook, By Other Solution (2021-2030) ($MN)
  • Table 11 Global Cloud Based Contact Center Market Outlook, By Service (2021-2030) ($MN)
  • Table 12 Global Cloud Based Contact Center Market Outlook, By Managed Service (2021-2030) ($MN)
  • Table 13 Global Cloud Based Contact Center Market Outlook, By Professional Service (2021-2030) ($MN)
  • Table 14 Global Cloud Based Contact Center Market Outlook, By Application (2021-2030) ($MN)
  • Table 15 Global Cloud Based Contact Center Market Outlook, By Chat Quality and Monitoring (2021-2030) ($MN)
  • Table 16 Global Cloud Based Contact Center Market Outlook, By Call Routing and Queuing (2021-2030) ($MN)
  • Table 17 Global Cloud Based Contact Center Market Outlook, By Real-Time Decision-Making (2021-2030) ($MN)
  • Table 18 Global Cloud Based Contact Center Market Outlook, By Data Integration and Recording (2021-2030) ($MN)
  • Table 19 Global Cloud Based Contact Center Market Outlook, By Workforce Optimization (2021-2030) ($MN)
  • Table 20 Global Cloud Based Contact Center Market Outlook, By Deployment Model (2021-2030) ($MN)
  • Table 21 Global Cloud Based Contact Center Market Outlook, By Private Cloud (2021-2030) ($MN)
  • Table 22 Global Cloud Based Contact Center Market Outlook, By Public Cloud (2021-2030) ($MN)
  • Table 23 Global Cloud Based Contact Center Market Outlook, By Hybrid Cloud (2021-2030) ($MN)
  • Table 24 Global Cloud Based Contact Center Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 25 Global Cloud Based Contact Center Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 26 Global Cloud Based Contact Center Market Outlook, By Small and Medium Enterprises (2021-2030) ($MN)
  • Table 27 Global Cloud Based Contact Center Market Outlook, By End User (2021-2030) ($MN)
  • Table 28 Global Cloud Based Contact Center Market Outlook, By Consumer Goods and Retail (2021-2030) ($MN)
  • Table 29 Global Cloud Based Contact Center Market Outlook, By Banking, Financial Services, and Insurance (2021-2030) ($MN)
  • Table 30 Global Cloud Based Contact Center Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 31 Global Cloud Based Contact Center Market Outlook, By Telecommunication (2021-2030) ($MN)
  • Table 32 Global Cloud Based Contact Center Market Outlook, By Media & Entertainment (2021-2030) ($MN)
  • Table 33 Global Cloud Based Contact Center Market Outlook, By Healthcare and Life Sciences (2021-2030) ($MN)
  • Table 34 Global Cloud Based Contact Center Market Outlook, By Other End-Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.