员工之声 (VoE) 分析的增长机会，以实现成功的客户体验

本报告探讨并分析了全球员工之声 (VoE) 市场，确定了三大战略挑战、用于收集 VoE 数据的解决方案、EX 和 CX 之间的相关性以及多年来的 VoE。将影响 2023 年的 EX 和 VoE、十大趋势、增长动力、限制因素、增长机会等。

内容

按键定义

• 相关定义

战略要务

• 为什么成长越来越难？
• 战略要务 8 (TM)
• 三大战略要务对全球 VoE 行业的影响
• 增长机会推动增长 Pipeline Engine(TM)

VoE 简介

• VoE（员工之声）简介
• 员工生命週期的五个阶段
• 收集 VoE 数据的解决方案
• 员工体验与客户体验之间的相关性
• VoE 的演变

值得关注的主要 VoE 趋势

• 影响 VoE 市场的 10 大趋势
• 2023 年影响 EX 和 VoE 的方面

主要增长动力和製约因素

• 增长动力
• 抑制增长的因素

VoE 分析解决方案提供商格局

• VoE 分析解决方案提供商示例

增长机会

• 增长机会 1 - 合作与收购
• 增长机会 2 - 增强可视化和报告功能
• 增长机会 3 - 强调安全性和数据合规性
• 图表列表
• 免责声明

Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential

VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used to boost EX to increase employee retention, engagement, job satisfaction, and improve employee performance. EX is a top business priority because of the proven correlation between an engaged employee's experience and a better customer experience. Therefore, employee listening, and voice of the employee (VoE) analytics solutions have become crucial areas of investment for businesses as customer retention surges in priority.

This report discusses the top three strategic imperatives on the global VoE industry, solutions used to gather VoE data, EX and CX correlation, VoE evolution over the years, aspects impacting EX and VoE in 2023, top 10 trends, growth drivers, restraints, and growth opportunities in the VoE analytics market.

Table of Contents

Key Definitions

• Relevant Definitions

Strategic Imperatives

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top Three Strategic Imperatives on the Global Voice of Employee Industry
• Growth Opportunities Fuel the Growth Pipeline Engine™

Introduction to Voice of the Employee

• Introduction to Voice of Employee (VoE)
• 5 Stages of the Employee Lifecycle
• Solutions to Gather VoE Data
• Employee Experience and Customer Experience Correlation
• VoE Evolution

Top VoE Trends to Watch

• Top 10 Trends Impacting the VoE Market
• Aspects Impacting EX and VoE in 2023

Key Growth Drivers and Restraints

• Growth Drivers
• Growth Restraints

VoE Analytics Solutions Provider Landscape

• VoE Analytics Solutions Provider Examples

Growth Opportunity Universe

• Growth Opportunity 1-Partnerships and Acquisitions
• Growth Opportunity 2-Enhancement of Visualization and Reporting Capabilities
• Growth Opportunity 3-Emphasis on Security and Data Compliance
• List of Exhibits
• Legal Disclaimer