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不断发展的云通信趋势对电信运营商的长期影响
市场调查报告书
商品编码
1296937

不断发展的云通信趋势对电信运营商的长期影响

Long-Term Impacts of Evolving Cloud Communications Trends on Telecom Operators
出版日期: | 出版商: Frost & Sullivan | 英文 46 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

可靠的语音和集成服务推动提供商在协作优先市场的增长

Frost & Sullivan 的 2023 年 IT 决策者 (ITDM) 调查旨在深入了解以下最终用户组织优先事项：

  • 通信和协作技术的当前采用率和未来采用计划
  • Microsoft Teams Phone 和 Microsoft Teams Phone Mobile 的当前采用状况和未来需求，以及通过公共交换电话网络 (PSTN) 支持 Teams 环境
  • 可用 PSTN 部署选项的设置，例如直接路由、Operator Connect、移动/本机拨号器等。

总体研究目标是按行业、客户群、工作职能和地理位置衡量通信和协作解决方案的当前使用情况和未来决策行为。 具体来说，我们分析了运营商、服务提供商和技术供应商在自带运营商 (BYOC) 生态系统中发展的采用趋势和战略机遇。

内容

研究目的

  • 调查目的

调查方法和结构

  • 调查方法
  • 受访者属性

简介和行业机会

  • 简介
  • UCaaS 颠覆：电话服务和云应用的融合
  • UCaaS 颠覆：UCaaS 转售模式的兴起
  • 微软对运营商的影响和市场机遇

Microsoft Teams 电话和通信趋势

  • 采用云或移动 PBX 服务
  • 当前的云或移动 PBX/UCaaS 解决方案提供商
  • 未来的云或移动 PBX/UCaaS 解决方案提供商
  • 当前和未来使用 Microsoft Teams Phone 的企业电话/商务呼叫控制环境
  • 按地区划分的 Microsoft Teams Phone 采用状况和未来计划
  • 各行业对 Microsoft Teams Phone 和外部 PSTN 呼叫的采用情况和未来计划
  • Microsoft Teams 电话和外部 PSTN 呼叫的部署分析
  • 将 Microsoft Teams 连接到 PSTN 的首选方式
  • 在 PSTN 上使用 Teams 电话的首选方法分析

在协作优先市场重建语音服务

  • 完全集成的 UCaaS 解决方案的重要性
  • 合作第一市场
  • 语音服务集成的方法和责任
  • 由客户管理的通信基础设施
  • 提供商管理的 SBC 服务
  • 会话边界控制器作为服务
  • 统一通话套餐
  • 运营商集成服务
  • 在协作优先的市场中重组语音服务

主要发现

  • 战略要点

附录

  • 为什么成长越来越难？
  • 战略要务 8 (TM)
  • Growth Pipeline Engine(TM) 是一个增长机会。
  • 图表列表
  • 免责声明
简介目录
Product Code: K8D5-64

Trusted Voice and Integration Services Drive Growth for Providers in a Collaboration-First Market

Frost & Sullivan's 2023 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

  • Current communications and collaboration technology adoption rates and future adoption plans
  • Current adoption and future demand for Microsoft Teams Phone and Microsoft Teams Phone Mobile, as well as public switched telephone network (PSTN) enablement of Teams environments
  • Preferences among available PSTN deployment options, including Direct Routing, Operator Connect, and mobile/native dialer offerings.

The overall research objective is to measure the current use and future decision-making behavior toward communications and collaboration solutions across industry verticals, customer segments, job roles and geographic regions. More specifically, this study provides analysis on adoption trends and strategic opportunities for telecommunications operators, service providers and technology vendors to grow in the Bring Your Own Carrier (BYOC) ecosystem.

Table of Contents

Research Objectives

  • Research Objectives

Research Methodology and Structure

  • Research Methodology
  • Respondent Demographics

Introduction and Industry Opportunity

  • Introduction
  • The UCaaS Disruption: The Merging of Telephony Services and Cloud Applications
  • The UCaaS Disruption: The Rise of UCaaS Resale Models
  • The Microsoft Effect and the Telecom Opportunity

Microsoft Teams Phone and Telecommunications Trends

  • Cloud or Mobile PBX Services Adoption
  • Current Cloud or Mobile PBX/UCaaS Solutions/Providers
  • Future Cloud or Mobile PBX/UCaaS Solutions Providers
  • Current and Future Enterprise Telephony/Business Call Control Environments with Microsoft Teams Phone in Use
  • Regional Adoption and Future Plans for Microsoft Teams Phone
  • Adoption and Future Plans for Microsoft Teams Phone and External PSTN Calling Among Vertical Markets
  • Adoption Analysis of Microsoft Teams Phone and External PSTN Calling
  • Preferred Methods of Connecting Microsoft Teams to the PSTN
  • Preferred Method of PSTN-enabling Teams Phone Analysis

Reframing Voice Services in a Collaboration-First Market

  • Importance of a Fully Integrated UCaaS Solution
  • The Collaboration-First Market
  • Approaches and Responsibilities for Voice Services Integration
  • Customer-managed Communications Infrastructure
  • Provider-managed SBC Services
  • Session Border Controller as a Service
  • Integrated Calling Plans
  • Carrier-integrated Services
  • Reframing Voice Services in a Collaboration-First Market

Key Findings

  • Key Strategic Takeaways

Appendix

  • Why Is It Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • List of Exhibits
  • Legal Disclaimer