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为第一线工人配备数位工具，帮助他们在技术纯熟劳工短缺的情况下取得成功
市场调查报告书
商品编码
1420248

为第一线工人配备数位工具，帮助他们在技术纯熟劳工短缺的情况下取得成功

Equipping Frontline Workers with Digital Tools for Success Amid Skilled Labor Shortages
出版日期: | 出版商: Frost & Sullivan | 英文 112 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

“正确的通讯解决方案可以提高第一线员工的生产力、舒适度和安全性。”

在大多数组织中，第一线员工占劳动力的很大一部分。全球约有 25 亿无办公桌/第一线员工工作，估计其中 10 亿人需要客製化的通讯和协作工具来完成业务。

第一线工人是一个多元化的工人类别，他们通常没有全职文书工作。其他第一线工作人员的共同特征包括室内和室外移动性、无线连接、免持通讯工具、坚固耐用的通讯设备以及与垂直应用程式和物联网设备的整合。

第一线员工的沟通和协作要求根据他们所履行的工作职责而有很大差异。工作流程因行业和职能而异，因此需要针对不同类型的第一线员工量身定制沟通和协作工具。

大多数技术供应商和服务供应商没有为第一线员工製定明确的策略。然而，一些供应商正在追求垂直策略，旨在为特定行业的办公桌和第一线员工提供量身定制的功能。

这项研究提供了分析师对为第一线员工提供沟通和协作工具的机会的看法。该研究包括 2023 年全球 IT 和通讯业决策者的调查资料，以量化投资优先事项，提高第一线员工的生产力、舒适度、合规性，并深入了解用于提高安全性的工具。它还强调了医疗保健行业的主要挑战、目标和成长机会。

目录

研究目的和调查方法

  • 研究目的和调查方法
  • 受访者属性

定义和主要发现

  • 介绍
  • 成为第一线工作者的机会
  • 一线工人的定义
  • 前线的正确工具
  • 主要发现

技术意识和投资计划

  • 组织内的第一线工人
  • 投资通讯和协作解决方案的重要、非常重要和关键驱动因素
  • 提升第一线员工能力的关键、关键、关键能力
  • 提升第一线工人能力的关键与必要能力：依行业
  • 如今，公司为第一线员工提供哪些技术？
  • 公司目前按行业向第一线工人提供哪些技术？
  • 技术组织计划在 2025 年为第一线工人提供服务
  • 技术组织计划在 2025 年按行业向第一线工人提供服务
  • 到 2025 年，您拥有或计划为第一线工人提供哪些技术？
  • 到 2025 年，科技公司将不再向第一线工人提供服务
  • 当前和未来采用企业通讯为第一线员工提供支持
  • 增加投资以利用第一线工人的技术
  • 我们计划继续投资以利用第一线员工的技术
  • 预计将减少投资以利用第一线工人的技术
  • 您的 PBX/云端或行动 PBX 投资的预期变化
  • 投资支援第一线工作人员应对 PSTN 呼叫计画的预期变化
  • 选择通讯解决方案来支援第一线员工时，提供者能力的重要性
  • 在选择通讯解决方案来支援第一线员工时，提供者的能力很重要：按行业
  • 阻碍组织实现或超越第一线员工赋权目标的三大因素
  • 阻碍组织实现或超越产业第一线劳工赋权目标的三大因素

热门产业—医疗保健与生命科学

  • 医疗保健产业的主要挑战
  • 确保竞争优势所需的技术投资
  • 医疗保健产业通讯和协作供应商的成长机会

附录

  • 技术投资对于更好地支持第一线工人的重要性 - 管理轮班和时间表
  • 投资技术以更好地支援第一线工人的重要性 - 远端存取应用程式和资料
  • 投资技术以更好地支持一线工人的重要性 - 与现场的队友合作
  • 技术投资对于更好地支持第一线员工的重要性 - 与上班族和经营团队的有效对话
  • 技术投资对于更好地支持第一线工人的重要性 - 追踪和记录工作
  • 投资技术以更好地支持第一线员工的重要性 - 与客户有效互动
  • 投资技术以支持该领域的重要性 - 获取综合资讯来源
  • 投资技术支持该领域的重要性 - 提高第一线工人的安全
  • 科技公司现在正在为第一线员工提供或计划在 2025 年之前提供 - 视讯会议
  • 组织现在为第一线员工提供或计划到 2025 年提供的技术 - 团队空间/群聊
  • 组织目前提供或计划到 2025 年向一线工人提供的技术 - 对讲机
  • 组织目前提供或计划到 2025 年向第一线员工提供的技术 - 寻呼
  • 组织目前提供或计划到 2025 年向第一线员工提供的技术 - 电子邮件
  • 组织目前提供或计划到 2025 年向第一线员工提供的技术 - SMS
  • 现在或将于 2025 年提供给第一线工作人员的技术 - 类比传真
  • 目前或预计 2025 年可用的技术 - 线上传真
  • 技术 - 组织目前提供或计划到 2025 年向第一线员工提供的学习和绩效管理系统
  • 公司目前正在提供或计划到 2025 年向第一线工人提供的技术 - 平板电脑设备
  • 组织目前提供或计划到 2025 年向第一线员工提供的技术 - 行动/智慧型手机
  • 组织目前提供或计划到 2025 年向第一线员工提供的技术 - 物联网
  • 到 2025 年，组织正在或计划向第一线员工提供的技术 -混合实境/扩增实境/虚拟现实
  • 组织现在为第一线员工提供或计划到 2025 年提供的技术 - 可穿戴设备
  • 技术组织目前正在或计划到 2025 年向第一线工人提供 - 生物识别认证方法
  • 公司现在或计划在 2025 年向第一线员工提供的技术 - DECT 或 VoWLAN 电话
  • 计划在未来两年内增加或减少对支援第一线员工的技术投资 - Enterprise 语音通信
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资—视讯会议
  • 计划在未来两年内增加或减少对支援第一线员工的技术投资 - 团队空间/群聊
  • 计划在未来两年内增加或减少对支援第一线工人的技术投资 - 对讲机
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资 - Paging
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资 - 电子邮件
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资 - SMS
  • 计划在未来两年增加或减少技术投资以支援第一线工人传真
  • 计划在未来两年增加或减少技术投资以支持第一线工人 - 线上传真
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资—学习和绩效管理系统
  • 计划在未来两年增加或减少技术投资以支持第一线工人 - 平板电脑设备
  • 计划在未来两年内增加或减少对支援第一线工人的技术投资 - 行动/智慧型手机
  • 计划在未来两年内增加或减少对支援第一线工人的技术投资 - 物联网
  • 计划在未来两年内增加或减少对支援第一线工作人员的技术的投资——混合实境、扩增实境、虚拟实境。
  • 计划未来两年增加或减少对支持第一线工人的技术投资——可穿戴设备
  • 计划在未来两年内增加或减少对支持第一线工人的技术投资—生物特征认证方法
  • 计划在未来两年内增加或减少对支援第一线工作人员的技术投资 - DECT 或 VoWLAN 电话
  • 在投资通讯和协作解决方案以支援第一线员工时，提供者必须深入了解产业挑战
  • 在投资通讯和协作解决方案以支援第一线员工时，根据第一线员工的独特需求量身定制解决方案的重要性
  • 在投资通讯和协作解决方案以支援第一线员工时，将通讯解决方案与关键任务工作流程整合的重要性
  • 与产业解决方案专家合作的重要性：投资支援第一线员工的沟通和协作解决方案
  • 投资通讯和协作解决方案以支援第一线员工时，端到端解决方案组合的重要性
  • 在投资通讯和协作解决方案以支援第一线员工时，提供者组织内的行业专业知识的重要性
  • 推动Growth Pipeline Engine（TM） 的成长机会
  • 为什么成长如此困难？
  • The Strategic Imperative 8（TM）
  • 图表列表
  • 免责声明
简介目录
Product Code: K9D9-64

"The Right Communications Solutions Boost Frontline Worker Productivity, Comfort, and Safety."

Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 Billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks.

Frontline workers comprise a diverse category of workers that typically do not perform their job tasks full-time at a desk. Other characteristics that frontline workers have in common include indoor or outdoor mobility and the need for wireless connectivity, hands-free communication tools, ruggedized communications devices and integration with vertical apps and/or IoT devices.

Frontline worker communications and collaboration requirements differ widely based on the job tasks they perform. Workflows vary significantly by industry and job function, which indicates that communications and collaboration tools must be tailored for different types of frontline workers.

Most technology vendors and service providers lack clearly defined frontline worker strategies. However, certain vendors have launched vertical strategies that aim to provide tailored capabilities to both desk and frontline workers in selected industries.

This study provides an analyst perspective on the opportunity to empower frontline workers with communications and collaboration tools. It includes data from a 2023 survey of global IT and telecom decision makers to quantify investment priorities and gain insights into tools used to enhance frontline worker productivity, comfort, compliance and safety. The study also spotlights key challenges, objectives, and growth opportunities in the healthcare vertical.

Table of Contents

Research Objectives and Methodology

  • Research Objectives and Methodology
  • Respondent Demographics

Definitions and Key Findings

  • Introduction
  • The Frontline Worker Opportunity
  • Frontline Workers Defined
  • Equipping Frontliners with the Right Tools
  • Key Findings

Technology Perceptions and Investment Plans

  • Frontline Workers in the Organization
  • Important, Very Important, and Crucial Drivers for Investment in Communications and Collaboration Solutions
  • Important, Very Important, and Crucial Capabilities to Empower Frontline Workers
  • Very Important and Crucial Capabilities to Empower Frontline Workers-by Vertical
  • Technologies Organizations Provide to Frontline Workers Today
  • Technologies Organizations Provide to Frontline Workers Today-by Vertical
  • Technologies Organizations Plan to Provide to Frontline Workers by 2025
  • Technologies Organizations Plan to Provide to Frontline Workers by 2025-by Vertical
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025
  • Technologies Organizations Do Not Plan to Provide to Frontline Workers by 2025
  • Current and Future Enterprise Telephony Adoption to Enable Frontline Workers
  • Technologies in Which Organizations Plan to Increase Investments to Enable Frontline Workers
  • Technologies in Which Organizations Plan to Sustain Investments to Enable Frontline Workers
  • Technologies in Which Organizations Plan to Decrease Investments to Enable Frontline Workers
  • Expected Change in PBX/Cloud or Mobile PBX Investments to Enable Frontline Workers
  • Expected Change in PSTN Calling Plans Investments to Enable Frontline Workers
  • Importance of Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers
  • Very Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers-by Vertical
  • Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals
  • Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals-by Vertical

Industry Spotlight-Healthcare and Life Sciences

  • Key Challenges in the Healthcare Industry
  • Technology Investments Needed to Enable a Competitive Edge
  • Growth Opportunities for Communications and Collaboration Vendors in the Healthcare Industry

Appendix

  • Importance of Technology Investments to Better Support Frontline Workers-Manage Shifts and Schedules
  • Importance of Technology Investments to Better Support Frontline Workers-Access Applications and/or Data Remotely
  • Importance of Technology Investments to Better Support Frontline Workers-Work Collaboratively with Frontline Teammates
  • Importance of Technology Investments to Better Support Frontline Workers-Interact with Office Workers or Management Efficiently
  • Importance of Technology Investments to Better Support Frontline Workers-Track and Document Their Work
  • Importance of Technology Investments to Better Support Frontline Workers-Interact with Customers Efficiently
  • Importance of Technology Investments to Better Support Frontline Workers-Access Integrated Information Sources
  • Importance of Technology Investments to Better Support Frontline Workers-Improve Frontliner Safety
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Video Conferencing
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Team Spaces/ Group Chat
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Walkie-Talkie
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Paging
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Email
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-SMS
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Analog Fax
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Online Fax
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Learning & Performance Management Systems
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Tablets
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Mobile/Smartphone
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-IoT
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Mixed/Augmented/Virtual Reality
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Wearable Devices
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-Biometric Authentication Methods
  • Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025-DECT or VoWLAN Phones
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Enterprise Telephony
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Video Conferencing
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Team Spaces/Group Chat
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Walkie-Talkie
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Paging
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Email
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-SMS
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Analog Fax
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Online Fax
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Learning and Performance Management Systems
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Tablets
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Mobile/Smartphones
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-IoT
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Mixed/Augmented/Virtual Reality
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Wearable Devices
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-Biometric Authentication Methods
  • Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years-DECT or VoWLAN Phones
  • Importance of Provider Deep Knowledge of Your Industry's Challenges when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Importance of Tailored Solutions for Your Frontline Workers' Unique Needs when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Importance of Communications Solutions Integration with Mission-Critical Workflows when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Importance of Provider Partnerships with Vertical Solution Specialistswhen Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Importance of End-to-end Solutions Portfolio when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Importance of Dedicated Industry Vertical Experts within the Provider Organization when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
  • Growth Opportunities Fuel the Growth Pipeline Engine™
  • Why is it Increasingly Difficult to Grow?
  • The Strategic Imperative 8™
  • List of Exhibits
  • Legal Disclaimer