Frost Radar：BPM 服务，2025 年

Frost Radar: Business Process Management Services, 2025

出版日期: 2025年04月04日 | 出版商:

Frost & Sullivan | 英文 28 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录

基准化分析系统激励主要企业－创新推动新的交易流程和成长管道

在数位转型、人工智慧采用和成本优化压力的推动下，BPM 或 BPO 服务市场持续成长。组织正在从传统的劳动力套利模式转向由自动化、人工智慧主导的分析和客户互动的超个人化驱动的基于结果的合约。随着数位时代的进步，组织越来越多地将技术、财务和会计、信贷和安全、客户经验、供应链和采购、人力资源、知识管理和其他关键业务流程外包。智慧自动化和人工智慧 (AI)，包括生成式人工智慧和基于代理的人工智慧，正在改变并从根本上重新定义 BPM 服务的价值提案。

由于全球和本地 IT 服务、BPM、咨询、客服中心和数位解决方案公司的涌入，全球 BPM 服务市场竞争激烈且分散。服务供应商必须从以劳动力为中心转向以技术为先的方法，利用人工智慧、数据分析和自动化来提供可量化的商业价值。赢家将是那些投资于平台主导的BPM、行业特定的 AI 解决方案和推动端到端数位转型的咨询服务的公司。

Frost & Sullivan 分析了某个行业内的大量公司。然后，根据领导力和其他特征选定需要进一步分析的公司，并根据 10 项成长和创新标准进行基准测试，以揭示其在 Frost Radar(TM) 上的排名。对于 Frost Radar™ 中介绍的每家公司，我们都会提供一份竞争力概况，其中考虑了公司的优势以及最符合这些优势的机会。

The business process management (BPM) or business process outsourcing services market continues to grow, driven by digital transformation, AI adoption, and cost optimization pressures. Organizations are shifting from traditional labor arbitrage models to outcome-based engagements with automation, AI-driven analytics, and hyper-personalization of client interactions. With the advancement of the digital era, organizations are increasingly outsourcing their technology, finance and accounting, trust and safety, customer experience, supply chain and procurement, human resource management, knowledge management, and other essential business processes. Intelligent automation and artificial intelligence (AI) including generative AI and agentic AI are transforming and fundamentally redefining the BPM services value proposition.

The global BPM services market is competitive and fragmented because of the influx of companies in global and local IT services, BPM, consulting, contact center, and digital solutions. Service providers must transition from labor-centric to technology-first approaches while utilizing AI, data analytics, and automation to deliver quantifiable business value. Winners will be those that invest in platform-driven BPM, industry-specific AI solutions, and advisory services that facilitate end-to-end digital transformation.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.