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市场调查报告书
商品编码
1798095
商务通话市场：多样化部署和连接模式需求占主导地位Business Calling Market: Demand for Diverse Deployment and Connectivity Models Reigns |
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混合通讯环境为技术解决方案和服务供应商带来了重大挑战和机会
Frost & Sullivan 的 2025 年 IT 决策者 (ITDM) 调查旨在深入了解最终用户组织的优先事项：- 对云端/行动 PBX（专用交换机）和 UCaaS（统一通讯即服务）功能的需求 - 企业语音通信/业务呼叫控制环境的桌面 - 对行动语音/资讯服务的需求 - 对IP（网际网路协定）、DECT（数位增强无线电信）、VoWLAN（无线本地接取网路语音）、行动和软体通讯端点的需求 - 采用託管服务
基于 ITDM 研究的其他报告对此项分析进行了补充：- IT 挑战 -工作模式和工作空间的演变 - 当前和未来的技术采用 - 沟通和协作预算 - 通信平台即服务 (CPaaS) 趋势 - 会议室现代化 - 垂直沟通挑战和投资重点
我们的调查方法旨在实现两个主要目标： - 从跨地区、国家、垂直行业和组织规模的 IT 决策者 (ITDM) 的高度可能样本中获得见解，以准确了解市场趋势。
确保特定技术问题由具有相关专业知识的受访者回答，尤其是那些在相应技术领域具有中级到高级知识的受访者。
为了实现第一个目标，Frost & Sullivan 对 IT/电讯领域的 1,198 位决策者或影响者进行了访谈。
为了实现第二个目标，受访者根据其在以下领域的自我报告专业知识被分为三组： - 企业语音通信(n=586) - 视讯协作 (n=544) - 通讯整合和 CPaaS (n=570)
本研究中提出的见解来自 ITDM 的完整样本或具有中等至高等企业语音通信知识的子集，取决于分析的背景。
目录
调查目标和调查方法
所有样本与企业语音通信样本的比较
所有样本受访者的人口统计数据
企业语音通信样本受访者人口统计
主要发现
不断发展的企业语音通信部署模型
- 投资云端 PBX 或供应商託管的电话系统
- 各地区云端 PBX 或供应商託管电话系统投资
- 各组织规模的云端 PBX 或供应商託管电话系统投资
- 过去、现在和未来的企业语音通信/商务通话控制环境
- 各地区企业语音通信的未来
- 未来企业语音通信环境：依公司规模
- 为什么要把语音通信留在办公室？
- 改变部署模型
- 混合语音通信环境正在成为主流
- 按地区和组织规模分類的混合语音通信趋势
- 混合语音通信的挑战和机会
行动和通讯端点趋势
- 行动通话的重要性
- 各地区行动电话重要性
- 公司配发行动电话普及率
- 公司配发行动电话普及率（按地区）
- 商业行动语音和资讯服务渗透率
- 各地区商务行动语音与资讯服务渗透率
- 使用个人或公司发放的行动电话作为存取商业通讯服务的主要设备
- 投资行动商务呼叫应用程式的行动软体电话
- 行动商务通话应用程式行动软体电话投资（按地区）
- 投资桌面商务呼叫应用程式和桌面软体电话
- 桌面商务通话应用程式桌面软体电话投资（按地区）
- 行动呼叫策略需要改进
- 各地区行动呼叫策略投资
- 投资桌面IP电话
- 各地区桌面电话投资
- 投资DECT电话
- 各地区 DECT 电话投资
- 投资 VoWLAN 电话
- 各地区 VoWLAN 电话投资
- 商业行动通讯需求不断成长
- 不同移动呼叫方式的共存
- 我们尚未进入一个仅依赖行动装置的商业通讯世界
采用託管服务
- 使用託管服务：现在与未来
- 未来各地区託管服务使用量
- 解决复杂通讯环境挑战的託管服务
附录
- 成长机会推动Growth Pipeline Engine（TM）™
- 为何成长变得越来越困难？
- The Strategic Imperative 8（TM）
后续步骤Next steps
- 成长机会的益处和影响
- 后续步骤Next steps
- 附表
- 免责声明
Hybrid Communications Environments Present Significant Challenges and Opportunities to Technology Solutions and Services Providers
Frost & Sullivan's 2025 IT decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities: - Demand for cloud/mobile private branch exchange (PBX)and unified-communications-as-a-service (UCaaS) functionality - Evolution of enterprise telephony/business call control environments - Demand for mobile voice and data services - Demand for desktop internet protocol (IP), cordless (Digital Enhanced Cordless Telecommunications (DECT) and voice over wireless local access network (VoWLAN), mobile and software communications endpoints - Managed services adoption
This analysis will be complemented by additional ITDM survey-based reports detailing: - IT challenges - work style and workspace evolution - current and future technology adoption - communications and collaboration budgets - trends in communications platform as a service (CPaaS) - meeting rooms modernization - vertical communications challenges and investment priorities
Our survey methodology was designed to meet two primary objectives: - Capture insights from a robust sample of IT decision-makers (ITDMs) to accurately assess market trends across regions, countries, industries, and organization sizes.
Ensure that technology-specific questions were answered by respondents with relevant expertise, specifically those with moderate to high knowledge in the respective technology areas.
To fulfill the first objective, Frost & Sullivan conducted interviews with 1,198 individuals who identified as IT and/or telecom decision-makers or influencers, all of whom had visibility into IT/telecom budgets and investment priorities.
To address the second objective, respondents were segmented into three groups based on their self-reported expertise in the following areas: - Enterprise Telephony (n = 586) - Video Collaboration (n = 544) - Communications Integration and CPaaS (n = 570)
The insights presented in this study are drawn from either the full sample of ITDMs or the subset with moderate to high knowledge of enterprise telephony, depending on the context of the analysis.
Table of Contents
Research Objectives and Methodology
Total Sample Versus Enterprise Telephony Sample
Total Sample Respondent Demographics
Enterprise Telephony Sample Respondent Demographics
Key Findings
Enterprise Telephony Deployment Models Evolution
- Investments in Cloud PBX or a Provider-Hosted Phone System
- Investments in Cloud PBX or a Provider-Hosted Phone System by Region
- Investments in Cloud PBX or a Provider-Hosted Phone System by Organization Size
- Past, Current, and Future Enterprise Telephony/Business Call Control Environments
- Future Enterprise Telephony Environments by Region
- Future Enterprise Telephony Environments by Company Size
- Reasons for Keeping Telephony Capabilities on the Premises
- Shifts in Deployment Models
- Hybrid Telephony Environments Are the Norm
- Hybrid Telephony Trends by Region and Organization Size
- Hybrid Telephony Presents Challenges and Opportunities
Mobility and Communications Endpoint Trends
- Importance of Mobile Calling
- Importance of Mobile Calling by Region
- Company-Provided Mobile Phones Adoption
- Company-Provided Mobile Phones Adoption by Region
- Business Mobile Voice and Data Services Adoption
- Business Mobile Voice and Data Services Adoption by Region
- Use of Personal or Company-provided Mobile/Cellular Phones as Primary Devices to Access Business Communications Services
- Mobile Business Calling App Mobile Soft Phone Investments
- Mobile Business Calling App Mobile Soft Phone Investments by Region
- Desktop Business Calling App Desktop Soft Phone Investments
- Desktop Business Calling App Desktop Soft Phone Investments by Region
- Desired Improvements in Mobile Calling Strategy
- Desired Mobile Strategy Improvements by Region
- Desktop IP Phone Investments
- Desktop Phone Investments by Region
- DECT Phone Investments
- DECT Phone Investments by Region
- VoWLAN Phone Investments
- VoWLAN Phone Investments by Region
- Demand for Business Mobile Communications is Rising
- Different Mobile Calling Approaches Will Co-exist
- It's Not a Mobile-Only Business Communications World Yet
Managed Services Adoption
- Managed Services Use - Today and in the Future
- Use of Managed Services in the Future by Region
- Managed Services Address the Challenges of Complex Communications Environments
Appendix
- Growth Opportunities Fuel the Growth Pipeline Engine™
- Why Is It Increasingly Difficult to Grow?
- The Strategic Imperative 8™
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- List of Exhibits
- Legal Disclaimer
