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市场调查报告书
商品编码
1811980
2025年整合通讯与协作的十大策略要点Top 10 Strategic Imperatives in Unified Communications and Collaboration, 2025 |
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影响未来成长潜力的关键转型
由于地缘政治紧张局势加剧、贸易壁垒不断增加以及经济状况向更加分散和本地化的方向转变（通常被称为「多重危机」），全球贸易正经历一个不确定性日益增加的时期。同时，基于代理的人工智慧工具的迅速崛起正在改变传统的员工和客户参与模式。
在此背景下，Frost & Sullivan 研究了整合通讯和协作供应商必须理解并融入其弹性成长策略的十大策略要务，才能在持续的颠覆性变革中蓬勃发展。这些要务包括：人工智慧主导的个人化体验和精心设计的通讯工作流程、增强的合规性和安全性、永续性、软体即服务模式、不断变化的工作性质，以及从基于功能的交付到基于平台的生态系统的策略转变。
这些挑战带来的变化的速度和深度将创造巨大的成长机会，报告也强调了一些供应商如何定位自己以利用这种动态环境。
目录
策略要务
- 为何成长变得越来越困难？
- The Strategic Imperative 8（TM）
- 影响整合通讯和协作发展的顶级 UCC 转型
2025 年影响整合通讯与协作成长的十大转型
- 转型一：超个人化与情境感知的使用者体验
- 转型二：将合规性和隐私性融入设计
- 变化三：克服干扰、实现成长的弹性成长方式
- 转型4：环境永续压力塑造UCC基础设施
- 转型五：透过嵌入流程的人工智慧编配沟通
- 转型六：统一工作空间推动以使用为基础的定价模式
- 转型7：可组合API架构，实现客製化与灵活性
- 转型8：了解特定产业工作流程的重要性
- 转型9：衡量体验主导工作空间的影响
- 转型 10：利用边缘运算实现混合工作负载
议程
- Frost & Sullivan 分析展望
后续步骤Next steps
- 成长机会的益处和影响
- 后续步骤Next steps
- 免责声明
2025 年影响整合通讯与协作成长的十大转型
成长机会
转型一：超个人化与情境化的使用者体验
转型二：将合规性和隐私性融入设计
变化三：克服干扰、实现成长的弹性成长方式
The Top Transformations Impacting Future Growth Potential
Global trade is entering a period of heightened uncertainty, driven by escalating geopolitical tensions, increasing trade barriers, and a shift toward a more fragmented, regionalized economic landscape, often described as a "polycrisis." At the same time, the rapid rise of agentic AI tools is transforming traditional models of employee and customer engagement.
In this context, Frost & Sullivan examines 10 strategic imperatives that unified communications and collaboration vendors must understand and integrate into resilient growth strategies to succeed amid ongoing disruption. These imperatives include AI-driven personalized experiences and orchestrated communication workflows, enhanced compliance and security, sustainability, service-as-software models, the evolving nature of work, and a strategic shift from feature-based offerings to platform-based ecosystems.
The pace and depth of change driven by these imperatives will create significant growth opportunities. The report also highlights how some vendors are already positioning themselves to capitalize on this dynamic environment.
Table of Contents
Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- Top Transformations Impacting Growth in Unified Communications and Collaboration UCC
Top 10 Transformations Impacting Growth in Unified Communications and Collaboration, 2025
- Transformation 1: Hyper-Personalized and Context-Aware User Experiences
- Transformation 2: Compliance and Privacy Embedded by Design
- Transformation 3: Thriving Through Disruption, Resilient Growth Approaches
- Transformation 4: Environmental Sustainability Pressures Reshaping UCC Infrastructure
- Transformation 5: AI-Orchestrated Communications Embedded in Processes
- Transformation 6: Integrated Workspaces Fuel Usage-Based Pricing Models
- Transformation 7: Composable, API Architectures for Customization and Flexibility
- Transformation 8: Understanding the Importance of Industry-Specific Workflows
- Transformation 9: Measuring the Impact of Experience-Led Workspaces
- Transformation 10: Utilizing Edge for Hybrid Workloads
Agenda
- Frost & Sullivan Analytics Perspectives
Next Steps
- Benefits and Impacts of Growth Opportunities
- Next Steps
- Legal Disclaimer
Top 10 Transformations Impacting Growth in Unified Communications and Collaboration, 2025
Growth Opportunities
Transformation 1: Hyper-Personalized and Context-Aware User Experiences
Transformation 2: Compliance and Privacy Embedded by Design
Transformation 3: Thriving Through Disruption, Resilient Growth Approaches
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