Product Code: GRCREG00020TC
Abstract
This market intelligence report offers a thorough, forward-looking analysis of the global business process outsourcing market, and key segments in a concise format to help executives build proactive and profitable growth strategies.
The global business process outsourcing market size was valued at $329.9 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 2.8% during 2023-2026. The business process outsourcing market report provides an executive-level overview of the current global BPO sector, with detailed forecasts of key indicators up to 2026.
Key Highlights
The global business process outsourcing market size was valued at $329.9 billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 2.8% during 2023-2026. The BPO market is driven by the increasing demand for outsourcing various business functions, including human resources, IT services, finance and accounting, customer services, supply chain, market research, data conversion, data entry, marketing, and sales, among others.
Scope
- This report provides overview and service addressable market for business process outsourcing market.
- It identifies the key trends impacting growth of the market over the next 12 to 24 months.
- It includes global market forecasts for the BPO industry and analysis of patents, company filings, and hiring trends.
- It contains details of M&A and VF deals in the BPO space.
Reasons to Buy
- This market intelligence report offers a thorough, forward-looking analysis of the global BPO market, service type, enterprise size, verticals, key vendor outlook, and key opportunities in a concise format to help executives build proactive and profitable growth strategies.
- Accompanying GlobalData's Forecast products, the report examines the assumptions and drivers behind ongoing and upcoming trends in BPO markets.
- With more than 20 charts and tables, the report is designed for an executive-level audience, boasting presentation quality.
- The report provides an easily digestible market assessment for decision-makers built around in-depth information gathered from local market players, which enables executives to quickly get up to speed with the current and emerging trends in BPO markets.
- The broad perspective of the report coupled with comprehensive, actionable detail will help BPO players, investors, and other stakeholders succeed in the growing BPO market globally.
Table of Contents
Table of Contents
- CHAPTER 01 Executive Summary
- 1.1 Business Process Outsourcing (BPO) Market Snapshot
- CHAPTER 02 Research Scope & Segmentation
- CHAPTER 03 Business Process Outsourcing (BPO) Industry Trend Analysis
- 3.1 Business Process Outsourcing (BPO) - Industry Value Chain
- 3.2 Business Process Outsourcing (BPO) Market Structure - PORTER's Analysis
- 3.3 Business Process Outsourcing (BPO) Market - PEST Analysis
- 3.4 Business Process Outsourcing (BPO) - Market Variables & Impact Analysis
- 3.4.1 MARKET DRIVER ANALYSIS
- 3.4.1.1 Increasing Focus on Core Business Functions
- 3.4.1.2 Enterprise Willingness to Outsource High-End Processes
- 3.4.1.3 Startups Outsourcing Business to Reduce Costs and Gain Technical Expertise
- 3.4.1.4 Business Process Outsourcing in Fintech Sector Gains Momentum
- 3.4.2 MARKET CHALLENGES/IMPEDIMENTS
- 3.4.2.1 Stringent Data Security Regulations
- 3.4.2.2 Lack of Niche Expertise
- 3.4.2.3 In-house Process Automation is expected to Restrict Market Growth
- 3.4.2.4 Increased Emotions of Trade Protectionism to Impact Offshoring
- 3.4.2.5 Captive BPOs - A challenge for third-party BPO service providers
- 3.4.3 MARKET OPPORTUNITIES AND RECOMMENDATIONS
- 3.4.4 MARKET AND TECHNOLOGY TRENDS
- 3.4.4.1 Omni-channel & multi-functional BPOs make the cut
- 3.4.4.2 AI-powered RPA helping BPOs to simplify repetitive tasks
- 3.4.4.3 Specialized BPO Analytics Firms Emerge to take the BPO value Proposition to the Next Level
- 3.4.4.4 Social Media Management Services to Drive Business Value
- 3.4.4.5 Cloud Technology continues to Facilitate Outsourcing Functions
- 3.4.4.6 BPO Firms Deploying AI and BDA To Improve Customer Engagement Outcomes
- 3.4.5 EMERGING BPO DESTINATIONS
- 3.4.5.1 Malaysia
- 3.4.5.2 Poland
- 3.4.5.3 Bulgaria
- 3.4.5.4 Romania
- 3.4.5.5 Egypt
- 3.4.5.6 South and Central America
- 3.4.6 BPO CONSUMER AND INVESTMENT INSIGHT SURVEYS, 2022
- 3.4.6.1 BPO Technologies Used
- 3.4.6.2 BPO Technologies - Investment Priority
- 3.4.6.3 Investments - BPO/KPO
- 3.4.7 COVID-19 IMPACT ANALYSIS
- 3.5 IT Services- Mergers & Acquisitions (M&A)
- 3.5.1 M&A ACTIVITY DASHBOARD
- 3.6 IT Services- Patent Analysis
- 3.6.1 PATENT ANALYTICS DASHBOARD
- 3.7 IT Services- Venture Financing Analysis
- 3.7.1 VENTURE FINANCING DASHBOARD
- CHAPTER 04 Global Business Process Outsourcing (BPO) Revenue Opportunity
- 4.1 Global Business Process Outsourcing (BPO) Market Revenue Snapshot
- 4.2 Global Business Process Outsourcing (BPO) Market, By Service
- 4.3 Global Business Process Outsourcing (BPO) Market, By Enterprise Size
- 4.4 Global Business Process Outsourcing (BPO) Market, By Vertical
- CHAPTER 05 Business Process Outsourcing (BPO) Regional Outlook
- CHAPTER 06 Global Business Process Outsourcing (BPO) Competitive Landscape
- CHAPTER 07 Methodology and Scope
- 7.1 Information Procurement
- 7.2 Business Process Outsourcing Analysis
- 7.3 Market Opportunity Forecast - Research Methodology & Formulation
- 7.4 Competitive Index - Research Methodology & Formulation
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