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市场调查报告书
商品编码
1535647

云端 IT 服务管理 (ITSM) 市场规模 - 按组件（解决方案、服务）、组织规模（大型企业、中小企业）、部署模型（公共、私有、混合）、最终用户产业和预测，2024 年至 2032 年

Cloud IT Service Management (ITSM) Market Size - By Component (Solution, Services), By Organization Size (Large Enterprises, SMEs), By Deployment Model (Public, Private, Hybrid), By End-User Industry & Forecast, 2024 - 2032
出版日期: | 出版商: Global Market Insights Inc. | 英文 250 Pages | 商品交期: 2-3个工作天内

价格
简介目录

在新兴公司服务扩张的推动下，2024 年至 2032 年间，全球云端 IT 服务管理 (ITSM) 市场的复合年增长率将超过 12.5%。随着企业越来越多地采用云端为基础的解决方案，对高效且可扩展的 ITSM 工具的需求变得至关重要。云端 ITSM 平台具有更高的灵活性、成本效率和增强的可扩展性等优势，对于旨在简化 IT 营运和支援不断成长的服务的公司来说至关重要。例如，2022 年 12 月，Atlassian 旨在透过 Jira 服务管理的新功能来增强基础设施和营运 (I&O) 团队的 IT 服务管理 (ITSM)。在 High-Velocity Atlassian ITSM 活动中，该公司概述了其为帮助 I&O 团队更有效率地运作并实现卓越业务成果所做的努力。

新兴公司正在利用云端 ITSM 来优化服务交付、增强客户体验并支援复杂的多云环境。远端管理 IT 服务以及与各种云端应用程式整合的能力是推动市场需求的关键因素。随着公司扩大其服务范围，对强大且适应性强的 ITSM 系统的需求继续推动市场成长和技术进步。

整个云端 IT 服务管理 (ITSM) 产业根据元件、组织规模、部署模型、最终用户和区域进行分类。

根据组织规模，中小企业的云端IT 服务管理(ITSM) 市场收入将从2024 年到2032 年实现令人称讚的复合年增长率。效益和可扩展性。这些云端平台使中小企业能够简化 IT 营运、增强服务交付并有效管理资源，而无需大量的本地基础设施。以较低的前期成本和最少的维护存取先进的 ITSM 工具的能力对于小型企业尤其有吸引力。随着中小企业的发展及其 IT 需求变得更加复杂，云端 ITSM 解决方案提供了扩展营运和改进服务管理所需的敏捷性和支援。

就最终用户而言，IT和电信领域将在2024年至2032年显着成长。随着 IT 和电信公司扩展其服务并采用更复杂的技术，他们需要强大的 ITSM 解决方案来简化营运、确保可靠性并增强客户支援。向基于云端的 ITSM 的转变使这些行业能够更有效地管理资源、降低成本并改善整体服务交付，从而推动市场成长。

欧洲云端IT 服务管理(ITSM) 市场从2024 年到2032 年将呈现显着的复合年增长率。确保遵守严格的资料保护法规。云端 ITSM 平台的可扩展性和成本效益使其对寻求优化 IT 服务交付同时管理多样化和复杂 IT 环境的组织特别有吸引力。此外，促进创新和敏捷 IT 实践的政府措施和产业趋势也进一步推动了整个欧洲对云端 ITSM 解决方案的需求。

目录

第 1 章：方法与范围

第 2 章：执行摘要

第 3 章：产业洞察

  • 产业生态系统分析
  • 供应商格局
    • 云端服务供应商
    • 云端ITSM解决方案提供商
    • 技术提供者
    • 系统整合商
    • 最终用户
  • 利润率分析
  • 技术与创新格局
  • 专利分析
  • 重要新闻和倡议
  • 监管环境
  • 衝击力
    • 成长动力
      • 远距工作的兴起和强大协作的需求
      • 不断将自动化和人工智慧整合到云端 ITSM 解决方案中
      • 发展中国家中小企业的激增
      • 企业越来越重视创新和自动化
    • 产业陷阱与挑战
      • 资料隐私和安全问题
      • 整合和监管挑战
  • 成长潜力分析
  • 波特的分析
  • PESTEL分析

第 4 章：竞争格局

  • 介绍
  • 公司市占率分析
  • 竞争定位矩阵
  • 战略展望矩阵

第 5 章：市场估计与预测：按组成部分，2021 - 2032 年

  • 主要趋势
  • 解决方案
  • 服务

第 6 章：市场估计与预测：依组织规模，2021 - 2032 年

  • 主要趋势
  • 大型企业
  • 中小企业

第 7 章：市场估计与预测：按部署模型，2021 - 2032 年

  • 主要趋势
  • 公共云端
  • 私有云端
  • 混合云端

第 8 章：市场估计与预测：按最终用户产业，2021 - 2032 年

  • 主要趋势
  • BFSI
  • 资讯科技与电信
  • 政府
  • 零售
  • 卫生保健
  • 能源与公用事业
  • 製造业
  • 媒体和娱乐
  • 其他的

第 9 章：市场估计与预测：按地区，2021 - 2032

  • 主要趋势
  • 北美洲
    • 我们
    • 加拿大
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 北欧人
    • 欧洲其他地区
  • 亚太地区
    • 中国
    • 印度
    • 日本
    • 韩国
    • 澳新银行
    • 东南亚
    • 亚太地区其他地区
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 阿根廷
    • 拉丁美洲其他地区
  • MEA
    • 南非
    • 阿联酋
    • 沙乌地阿拉伯
    • MEA 的其余部分

第 10 章：公司简介

  • Atlassian Inc.
  • Axios Systems PLC
  • BMC Software Inc.
  • Broadcom Inc
  • Citrix Systems Inc.
  • EasyVista
  • Freshworks
  • Hewlett Packard Enterprise (HPE)
  • IBM Corporation
  • Ivanti Inc.
  • ManageEngine (Zoho Corporation)
  • Microsoft Corporation
  • Open Text Corporation
  • Servicenow Inc.
  • Solarwinds
  • Sunrise Software Ltd.
  • Zendesk
简介目录
Product Code: 9806

Global Cloud IT Service Management (ITSM) Market will witness over 12.5% CAGR between 2024 and 2032, driven by the expansion of services by rising companies. As businesses increasingly adopt cloud-based solutions, the need for efficient and scalable ITSM tools becomes critical. Cloud ITSM platforms offer advantages such as improved flexibility, cost-efficiency, and enhanced scalability essential for companies aiming to streamline their IT operations and support a growing array of services. For instance, in December 2022, Atlassian aimed to enhance IT service management (ITSM) for infrastructure and operations (I&O) teams with new features for Jira Service Management. During its High-Velocity Atlassian ITSM event, the company outlined its efforts to empower I&O teams to operate more efficiently and achieve superior business results.

Emerging companies are leveraging cloud ITSM to optimize service delivery, enhance customer experiences, and support complex, multi-cloud environments. The ability to manage IT services remotely and integrate with various cloud applications is a key factor driving market demand. As companies expand their service offerings, the need for robust and adaptive ITSM systems continues to drive market growth and technological advancements.

The overall Cloud IT Service Management (ITSM) Industry is classified based on the component, organization size, deployment model, end-users, and region.

Based on organization size, the cloud IT service management (ITSM) market revenue from the SMEs segment will register a commendable CAGR from 2024 to 2032. SMEs are turning to cloud-based ITSM solutions for their flexibility, cost-effectiveness, and scalability. These cloud platforms enable SMEs to streamline IT operations, enhance service delivery, and manage resources efficiently without the need for extensive on-premises infrastructure. The ability to access advanced ITSM tools with lower upfront costs and minimal maintenance is particularly attractive to smaller businesses. As SMEs grow and their IT needs become more complex, cloud ITSM solutions offer the agility and support required to scale operations and improve service management.

In terms of end-user, the IT and Telecom segment will witness an appreciable growth from 2024 to 2032. Cloud ITSM platforms offer enhanced flexibility, real-time monitoring, and integrated service management capabilities that are crucial for these industries. As IT and telecom companies expand their services and adopt more sophisticated technologies, they require robust ITSM solutions to streamline operations, ensure reliability, and enhance customer support. The shift towards cloud-based ITSM enables these sectors to manage resources more effectively, reduce costs, and improve overall service delivery, driving market growth.

Europe cloud IT service management (ITSM) market will exhibit a notable CAGR from 2024 to 2032. European businesses are increasingly adopting cloud-based ITSM solutions to enhance operational flexibility, streamline IT processes, and ensure compliance with stringent data protection regulations. The scalability and cost-effectiveness of cloud ITSM platforms make them particularly appealing to organizations seeking to optimize their IT service delivery while managing diverse and complex IT environments. Additionally, government initiatives and industry trends promoting innovation and agile IT practices are further fueling the demand for cloud ITSM solutions across Europe.

Table of Contents

Chapter 1 Methodology & Scope

  • 1.1 Market scope & definition
  • 1.2 Research design
    • 1.2.1 Research approach
    • 1.2.2 Data collection methods
  • 1.3 Base estimates & calculations
    • 1.3.1 Base year calculation
    • 1.3.2 Key trends for market estimation
  • 1.4 Forecast model
  • 1.5 Primary research and validation
    • 1.5.1 Primary sources
    • 1.5.2 Data mining sources

Chapter 2 Executive Summary

  • 2.1 Industry 360° synopsis, 2021 - 2032

Chapter 3 Industry Insights

  • 3.1 Industry ecosystem analysis
  • 3.2 Supplier landscape
    • 3.2.1 Cloud service providers
    • 3.2.2 Cloud ITSM solution providers
    • 3.2.3 Technology providers
    • 3.2.4 System integrators
    • 3.2.5 End users
  • 3.3 Profit margin analysis
  • 3.4 Technology & innovation landscape
  • 3.5 Patent analysis
  • 3.6 Key news & initiatives
  • 3.7 Regulatory landscape
  • 3.8 Impact forces
    • 3.8.1 Growth drivers
      • 3.8.1.1 Rise of remote work and need for robust collaboration
      • 3.8.1.2 Growing automation and AI integration into cloud ITSM solutions
      • 3.8.1.3 Proliferation of SMEs in developing countries
      • 3.8.1.4 Increasing focus of businesses on innovation and automation
    • 3.8.2 Industry pitfalls & challenges
      • 3.8.2.1 Data privacy and security concerns
      • 3.8.2.2 Integration and regulatory challenges
  • 3.9 Growth potential analysis
  • 3.10 Porter's analysis
  • 3.11 PESTEL analysis

Chapter 4 Competitive Landscape, 2023

  • 4.1 Introduction
  • 4.2 Company market share analysis
  • 4.3 Competitive positioning matrix
  • 4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021 - 2032 ($Mn)

  • 5.1 Key trends
  • 5.2 Solution
  • 5.3 Services

Chapter 6 Market Estimates & Forecast, By Organization Size, 2021 - 2032 ($Mn)

  • 6.1 Key trends
  • 6.2 Large enterprises
  • 6.3 SMEs

Chapter 7 Market Estimates & Forecast, By Deployment Model, 2021 - 2032 ($Mn)

  • 7.1 Key trends
  • 7.2 Public cloud
  • 7.3 Private cloud
  • 7.4 Hybrid cloud

Chapter 8 Market Estimates & Forecast, By End-User Industry, 2021 - 2032 ($Mn)

  • 8.1 Key trends
  • 8.2 BFSI
  • 8.3 IT & telecom
  • 8.4 Government
  • 8.5 Retail
  • 8.6 Healthcare
  • 8.7 Energy & utilities
  • 8.8 Manufacturing
  • 8.9 Media and entertainment
  • 8.10 Others

Chapter 9 Market Estimates & Forecast, By Region, 2021 - 2032 ($Mn)

  • 9.1 Key trends
  • 9.2 North America
    • 9.2.1 U.S.
    • 9.2.2 Canada
  • 9.3 Europe
    • 9.3.1 UK
    • 9.3.2 Germany
    • 9.3.3 France
    • 9.3.4 Italy
    • 9.3.5 Spain
    • 9.3.6 Russia
    • 9.3.7 Nordics
    • 9.3.8 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 China
    • 9.4.2 India
    • 9.4.3 Japan
    • 9.4.4 South Korea
    • 9.4.5 ANZ
    • 9.4.6 Southeast Asia
    • 9.4.7 Rest of Asia Pacific
  • 9.5 Latin America
    • 9.5.1 Brazil
    • 9.5.2 Mexico
    • 9.5.3 Argentina
    • 9.5.4 Rest of Latin America
  • 9.6 MEA
    • 9.6.1 South Africa
    • 9.6.2 UAE
    • 9.6.3 Saudi Arabia
    • 9.6.4 Rest of MEA

Chapter 10 Company Profiles

  • 10.1 Atlassian Inc.
  • 10.2 Axios Systems PLC
  • 10.3 BMC Software Inc.
  • 10.4 Broadcom Inc
  • 10.5 Citrix Systems Inc.
  • 10.6 EasyVista
  • 10.7 Freshworks
  • 10.8 Hewlett Packard Enterprise (HPE)
  • 10.9 IBM Corporation
  • 10.10 Ivanti Inc.
  • 10.11 ManageEngine (Zoho Corporation)
  • 10.12 Microsoft Corporation
  • 10.13 Open Text Corporation
  • 10.14 Servicenow Inc.
  • 10.15 Solarwinds
  • 10.16 Sunrise Software Ltd.
  • 10.17 Zendesk