机场自助服务终端系统市场机会、成长动力、产业趋势分析及 2025 - 2034 年预测

2024 年全球机场自助服务终端系统市场价值为 23 亿美元，预计 2025 年至 2034 年的复合年增长率为 9.6%。随着机场努力提供更好的服务并管理不断增长的客流量，自助服务亭在简化流程、减少等待时间和提高整体乘客满意度方面发挥着至关重要的作用。

这些系统正在改变机场体验，使旅客能够独立完成登机手续、行李标记和座位选择，而无需传统的柜檯服务。对自动化解决方案日益增长的需求，促使机场优先考虑技术采用，推动它们实施生物特征验证、多语言选项和通用旅客处理系统 (CUPPS) 等创新工具，所有这些都有助于提高效率和安全性。

随着航空旅行变得越来越频繁和便捷，乘客期望获得更快捷、无缝的机场体验。因此，机场营运商热衷于部署自助服务亭解决方案，减少瓶颈并改善营运流程，尤其是在旅行高峰期。值得注意的是，自助服务终端中生物识别技术的整合正在加强安全措施，允许在不影响安全性的情况下更快地进行身份验证。此外，自动护照检查和行李托运亭有助于减少手动流程，从而优化机场运营，加快整个机场体验。随着这些系统的发展，它们越来越能够满足乘客和机场营运商的需求，确保旅客能够轻鬆通过机场，同时机场保持顺畅高效的工作流程。

市场分为硬体、软体和服务，其中硬体部分在 2024 年将占据 60% 的主导份额。这些系统通常采用生物辨识和非接触式技术，使流程更加安全且使用者友好。在现有的自助服务终端类型中，自助服务终端预计将经历最高的成长，复合年增长率为 10.8%。这种成长反映出机场正在不断转向自助报到，因为机场正在寻求更快的处理时间和减少拥塞。

在北美，机场自助服务终端系统市场规模预计到 2034 年将达到 25 亿美元。为满足国内和国际旅客的需求，机场采用了配备生物辨识功能的自助服务终端、行李托运系统和自动护照检查系统。透过这些创新，北美机场正在提升整体旅行体验和营运效率。

目录

第 1 章：方法论与范围

• 市场范围和定义
• 基础估算与计算
• 预测计算
• 资料来源
  • 基本的
  • 次要
    • 付费来源
    • 公共资源

第 2 章：执行摘要

第 3 章：产业洞察

• 产业生态系统分析
  • 影响价值链的因素
  • 利润率分析
  • 中断
  • 未来展望
  • 製造商
  • 经销商
• 供应商格局
• 利润率分析
• 重要新闻及倡议
• 监管格局
• 衝击力
  • 成长动力
    • 越来越多地采用自助服务技术来优化机场运营
    • 乘客对高效率报到流程的需求日益增加
    • 智慧机场的全球扩张推动自助服务终端系统的部署
    • 机场自助服务终端系统中生物特征认证的实施
    • 对经济高效的机场自动化解决方案的需求不断增长
  • 产业陷阱与挑战
    • 自助服务终端系统实施初期投资要求高
    • 与乘客资料保护相关的网路安全风险
• 成长潜力分析
• 波特的分析
• PESTEL 分析

第四章：竞争格局

• 介绍
• 公司市占率分析
• 竞争定位矩阵
• 战略展望矩阵

第 5 章：市场估计与预测：按组件，2021 年至 2034 年

• 主要趋势
• 硬体
• 软体
• 服务

第 6 章：市场估计与预测：按类型，2021 年至 2034 年

• 主要趋势
• 报到亭
• 自动护照检查亭
• 共用自助服务亭
• 行李托运亭
• 零售亭
• 其他的

第 7 章：市场估计与预测：按地区，2021 年至 2034 年

• 主要趋势
• 北美洲
  • 我们
  • 加拿大
• 欧洲
  • 英国
  • 德国
  • 法国
  • 义大利
  • 西班牙
  • 俄罗斯
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲
• 拉丁美洲
  • 巴西
  • 墨西哥
• 中东及非洲
  • 南非
  • 沙乌地阿拉伯
  • 阿联酋

第八章：公司简介

• Amadeus IT Group SA
• Elenium Automation Pty Ltd
• Embross Group
• Fujitsu Ltd.
• IER SAS
• Innovative Travel Solutions
• KIOSK Information Systems
• Marcus Pedersen Ap
• Materna IPS GmbH (SITA)
• NCR Voyix Corporation
• Olea Kiosks Inc.
• Phoenix Kiosk, Inc
• Rockwell Collins, Inc.
• Toshiba Tec Cor

The Global Airport Kiosk System Market, valued at USD 2.3 billion in 2024, is projected to expand at a CAGR of 9.6% from 2025 to 2034. The market growth is being driven by the increasing volume of air passengers and the rising need for smoother, more efficient airport operations. As airports strive to provide better services while managing growing passenger traffic, self-service kiosks are playing a crucial role in streamlining processes, reducing wait times, and improving overall passenger satisfaction.

These systems are transforming the airport experience by enabling travelers to complete check-in procedures, baggage tagging, and seat selection independently, without the need for traditional counter service. This growing demand for automated solutions has led airports to prioritize technology adoption, pushing them to implement innovative tools like biometric verification, multi-language options, and Common Use Passenger Processing Systems (CUPPS), all contributing to enhanced efficiency and security.

With air travel becoming more frequent and accessible, passengers expect quicker, seamless airport experiences. As a result, airport operators are keen to deploy self-service kiosk solutions, reducing bottlenecks and improving operational flow, especially during peak travel periods. Notably, the integration of biometric technologies in kiosks is bolstering security measures, allowing for faster identity verification without compromising safety. Furthermore, automated passport control and baggage drop kiosks are helping to optimize airport operations by cutting down on manual processes, which speeds up the entire airport experience. As these systems evolve, they are increasingly tailored to meet the demands of both passengers and airport operators, ensuring that travelers can move through airports with ease while airports maintain smooth and efficient workflows.

The market is divided into hardware, software, and services, with the hardware segment holding a dominant share of 60% in 2024. This dominance is largely due to the widespread deployment of essential infrastructure such as kiosks, barcode scanners, printers, touchscreens, and bag drop units. These systems are often enhanced with biometric and touchless technologies that make the process more secure and user-friendly. Among the types of kiosks available, the check-in kiosk segment is expected to experience the highest growth, with a CAGR of 10.8%. This growth reflects an ongoing shift toward self-service check-in as airports seek faster processing times and reduced congestion.

In North America, the airport kiosk system market is forecast to reach USD 2.5 billion by 2034. The region is experiencing rapid growth as passenger numbers increase and airports invest heavily in smart technologies. Kiosks equipped with biometric features, baggage drop systems, and automated passport control are being adopted to meet the demands of both domestic and international passengers. With these innovations, North American airports are enhancing the overall travel experience and operational efficiency.

Table of Contents

Chapter 1 Methodology & Scope

• 1.1 Market scope & definitions
• 1.2 Base estimates & calculations
• 1.3 Forecast calculations
• 1.4 Data sources
  • 1.4.1 Primary
  • 1.4.2 Secondary
    • 1.4.2.1 Paid sources
    • 1.4.2.2 Public sources

Chapter 2 Executive Summary

• 2.1 Industry synopsis, 2021-2034

Chapter 3 Industry Insights

• 3.1 Industry ecosystem analysis
  • 3.1.1 Factor affecting the value chain
  • 3.1.2 Profit margin analysis
  • 3.1.3 Disruptions
  • 3.1.4 Future outlook
  • 3.1.5 Manufacturers
  • 3.1.6 Distributors
• 3.2 Supplier landscape
• 3.3 Profit margin analysis
• 3.4 Key news & initiatives
• 3.5 Regulatory landscape
• 3.6 Impact forces
  • 3.6.1 Growth drivers
    • 3.6.1.1 Growing adoption of self-service technologies to optimize airport operations
    • 3.6.1.2 Increasing passenger demand for efficient check-in processes
    • 3.6.1.3 Global expansion of smart airports driving kiosk system deployment
    • 3.6.1.4 Implementation of biometric authentication in airport kiosk systems
    • 3.6.1.5 Rising demand for cost-effective airport automation solutions
  • 3.6.2 Industry pitfalls & challenges
    • 3.6.2.1 High initial investment requirements for kiosk system implementation
    • 3.6.2.2 Cybersecurity risks associated with passenger data protection
• 3.7 Growth potential analysis
• 3.8 Porter’s analysis
• 3.9 PESTEL analysis

Chapter 4 Competitive Landscape, 2024

• 4.1 Introduction
• 4.2 Company market share analysis
• 4.3 Competitive positioning matrix
• 4.4 Strategic outlook matrix

Chapter 5 Market Estimates & Forecast, By Component, 2021-2034 (USD Million)

• 5.1 Key trends
• 5.2 Hardware
• 5.3 Software
• 5.4 Services

Chapter 6 Market Estimates & Forecast, By Type, 2021-2034 (USD Million)

• 6.1 Key trends
• 6.2 Check-in kiosks
• 6.3 Automated passport control kiosks
• 6.4 Common-use self kiosk
• 6.5 Bag drop kiosks
• 6.6 Retail kiosks
• 6.7 Others

Chapter 7 Market Estimates & Forecast, By Region, 2021-2034 (USD Million)

• 7.1 Key trends
• 7.2 North America
  • 7.2.1 U.S.
  • 7.2.2 Canada
• 7.3 Europe
  • 7.3.1 UK
  • 7.3.2 Germany
  • 7.3.3 France
  • 7.3.4 Italy
  • 7.3.5 Spain
  • 7.3.6 Russia
• 7.4 Asia Pacific
  • 7.4.1 China
  • 7.4.2 India
  • 7.4.3 Japan
  • 7.4.4 South Korea
  • 7.4.5 Australia
• 7.5 Latin America
  • 7.5.1 Brazil
  • 7.5.2 Mexico
• 7.6 MEA
  • 7.6.1 South Africa
  • 7.6.2 Saudi Arabia
  • 7.6.3 UAE

Chapter 8 Company Profiles

• 8.1 Amadeus IT Group SA
• 8.2 Elenium Automation Pty Ltd
• 8.3 Embross Group
• 8.4 Fujitsu Ltd.
• 8.5 IER SAS
• 8.6 Innovative Travel Solutions
• 8.7 KIOSK Information Systems
• 8.8 Marcus Pedersen Ap
• 8.9 Materna IPS GmbH (SITA)
• 8.10 NCR Voyix Corporation
• 8.11 Olea Kiosks Inc.
• 8.12 Phoenix Kiosk, Inc
• 8.13 Rockwell Collins, Inc.
• 8.14 Toshiba Tec Cor