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市场调查报告书
商品编码
1546234

全球公关机器人市场

Public Relation Robots
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 182 Pages | 商品交期: 最快1-2个工作天内

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简介目录

预计2030年全球公关机器人市场将达到109亿美元

2023年全球公关机器人市场预计为73亿美元，预计到2030年将达到109亿美元，2023年至2030年复合年增长率为5.8%。人形公关机器人是本报告分析的细分市场之一，预计复合年增长率为 6.2%，到分析期结束时将达到 60 亿美元。分析期间，远距临场系统公关机器人领域的复合年增长率预计为 5.4%。

美国市场预计20亿美元，中国预计复合年增长率5.3%

预计2023年美国公关机器人市场规模将达20亿美元。中国作为世界第二大经济体，预计2030年市场规模将达17亿美元，2023-2030年分析期间复合年增长率为5.3%。其他值得注意的区域市场包括日本和加拿大，在分析期间预计复合年增长率分别为 5.2% 和 4.8%。在欧洲，德国的复合年增长率预计为 4.4%。

全球公关机器人市场—主要趋势与驱动因素总结

公共关係机器人的兴起：改变客户互动与服务

公共关係机器人正成为客户服务和客户参与的重要工具，改变企业和机构与客户和访客互动的方式。这些机器人适用于从零售店和饭店到机场和医院的各种环境，旨在处理各种面向客户的任务。公关机器人配备了先进的人工智慧和自然语言处理能力，可以参与对话、提供资讯、引导客户，甚至处理简单的交易。它全天候不知疲倦地运作的能力为企业提供了提供一致和可靠的客户服务的显着优势。随着对个人化、即时服务的期望不断提高，公共关係机器人透过提供无缝的互动体验来提高客户满意度，在满足这些需求方面发挥关键作用。

哪些技术创新将推动公关机器人的采用？

科技创新是公关机器人普及的核心。人工智慧（AI）的进步极大地提高了机器人理解和回应人类语言的能力，使互动更加自然和有效。机器学习演算法的整合使这些机器人能够从每次互动中学习，并不断提高其性能和回应准确性。此外，机器人技术和感测器技术的进步赋予了公共关係机器人增强的物理能力，使它们能够在复杂的环境中导航、识别脸孔，甚至透过面部表情和手势来显示基本的情绪反应。此外，云端处理的引入扩展了这些机器人的功能，使它们能够即时存取和处理大量资料，从而为客户提供准确和最新的资讯。由于这些技术的进步，公关机器人正在各个领域中广泛应用。

哪些产业正在引领公关机器人的采用？

多个行业在实施公共关係机器人方面处于领先地位，利用其能力来提高客户服务和业务效率。酒店业的酒店和度假村是最早引入公关机器人的酒店和度假村之一，透过提供资讯、办理入住和提供客房服务来改善宾客体验。此外，在零售业，公关机器人越来越多地被用来回答有关产品的问题、提供店内指导和简化结帐流程。机场和交通系统透过部署机器人来协助乘客提供航班资讯、登机程序、方向等信息，从而显着改善旅行体验。在医疗保健领域，医院正在使用公共关係机器人来指导患者和访客、提供健康讯息，甚至协助完成基本的管理业务。这些多样化的应用显示公共关係机器人在提高多个行业的客户参与方面日益重要。

市场成长的主要驱动力是什么？

公关机器人市场的成长受到多种因素的推动。越来越多的公司，特别是零售、酒店和医疗保健等行业的公司，寻求透过卓越的服务使自己脱颖而出，这主要是由于对改善客户体验的需求不断增长。人工智慧、机器学习和机器人技术的进步也透过提高这些机器人的功能和可靠性来推动市场成长，使它们更具部署吸引力。各行业数位转型的不断增长趋势，加上劳动力成本的不断上升以及对高效 24/7 客户服务的需求，进一步推动了公关机器人的采用。此外，COVID-19大流行的影响加速了对非接触式互动的需求，公关机器人在维护安全和卫生标准方面发挥重要作用。随着公司继续优先考虑客户参与和业务效率，对公共关係机器人的需求预计将大幅增长。

受访企业范例（共18家）

  • Hanson Robotics Limited
  • Honda Motor Co., Ltd.
  • Kawada Robotics Corporation
  • Robosoft Technologies Private Limited
  • Savioke
  • Toyota Motor Corporation

目录

第一章调查方法

第 2 章执行摘要

  • 市场概况
  • 主要企业
  • 市场趋势和驱动因素
  • 全球市场展望

第三章市场分析

  • 美国
  • 加拿大
  • 日本
  • 中国
  • 欧洲
  • 法国
  • 德国
  • 义大利
  • 英国
  • 其他欧洲国家
  • 亚太地区
  • 其他领域

第四章 比赛

简介目录
Product Code: MCP14276

Global Public Relation Robots Market to Reach US$10.9 Billion by 2030

The global market for Public Relation Robots estimated at US$7.3 Billion in the year 2023, is expected to reach US$10.9 Billion by 2030, growing at a CAGR of 5.8% over the analysis period 2023-2030. Humanoid PR Robots, one of the segments analyzed in the report, is expected to record a 6.2% CAGR and reach US$6.0 Billion by the end of the analysis period. Growth in the Telepresence PR Robots segment is estimated at 5.4% CAGR over the analysis period.

The U.S. Market is Estimated at US$2.0 Billion While China is Forecast to Grow at 5.3% CAGR

The Public Relation Robots market in the U.S. is estimated at US$2.0 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$1.7 Billion by the year 2030 trailing a CAGR of 5.3% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 5.2% and 4.8% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 4.4% CAGR.

Global Public Relation Robots Market - Key Trends and Drivers Summarized

The Rise of Public Relation Robots: Transforming Customer Interaction and Service

Public relation robots are increasingly becoming a key tool in customer service and engagement, transforming how businesses and institutions interact with their clients and visitors. These robots, designed to handle a variety of customer-facing tasks, are employed in environments ranging from retail stores and hotels to airports and hospitals. Equipped with advanced AI and natural language processing capabilities, public relation robots can engage in conversations, provide information, guide customers, and even handle simple transactions. Their ability to operate around the clock without fatigue offers businesses a significant advantage in providing consistent and reliable customer service. As the expectations for personalized and immediate service continue to grow, public relation robots are playing a critical role in meeting these demands, providing a seamless and interactive experience that enhances customer satisfaction.

What Are the Technological Innovations Driving the Adoption of Public Relation Robots?

Technological innovations are at the heart of the growing adoption of public relation robots. Advances in artificial intelligence (AI) have significantly improved the ability of these robots to understand and respond to human language, making interactions more natural and effective. The integration of machine learning algorithms allows these robots to learn from each interaction, continually improving their performance and the accuracy of their responses. Additionally, advancements in robotics and sensor technology have enhanced the physical capabilities of public relation robots, enabling them to navigate complex environments, recognize faces, and even exhibit basic emotional responses through facial expressions and gestures. The incorporation of cloud computing has also expanded the functionality of these robots, allowing them to access and process vast amounts of data in real-time, providing customers with accurate and up-to-date information. These technological advancements are driving the widespread deployment of public relation robots across various sectors.

Which Industries Are Leading the Way in Deploying Public Relation Robots?

Several industries are leading the way in the deployment of public relation robots, leveraging their capabilities to improve customer service and operational efficiency. The hospitality industry, including hotels and resorts, has been quick to adopt these robots to enhance guest experiences by providing information, handling check-ins, and even delivering room service. The retail sector is also increasingly using public relation robots to assist customers with product inquiries, navigate stores, and streamline the checkout process. Airports and transport hubs are deploying these robots to assist passengers with flight information, boarding procedures, and wayfinding, significantly improving the travel experience. In healthcare, hospitals are utilizing public relation robots to guide patients and visitors, provide health information, and even assist with basic administrative tasks. These diverse applications demonstrate the growing importance of public relation robots in enhancing customer engagement across multiple industries.

What Are the Key Growth Drivers in the Market?

The growth in the public relation robots market is driven by several factors. The increasing demand for enhanced customer experiences, particularly in sectors like retail, hospitality, and healthcare, is a major driver as businesses seek to differentiate themselves through superior service. Technological advancements in AI, machine learning, and robotics are also driving market growth by improving the capabilities and reliability of these robots, making them more attractive for deployment. The growing trend of digital transformation across industries, coupled with the rising labor costs and the need for efficient 24/7 customer service, is further propelling the adoption of public relation robots. Additionally, the impact of the COVID-19 pandemic has accelerated the demand for contactless interactions, where public relation robots play a crucial role in maintaining safety and hygiene standards. As businesses continue to prioritize customer engagement and operational efficiency, the demand for public relation robots is expected to grow significantly.

Select Competitors (Total 18 Featured) -

  • Hanson Robotics Limited
  • Honda Motor Co., Ltd.
  • Kawada Robotics Corporation
  • Robosoft Technologies Private Limited
  • Savioke
  • Toyota Motor Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Global Economic Update
    • Public Relation Robots - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Rising Demand for Automation in Customer Service Propels Market Growth
    • Increasing Use of Robots in Public Spaces Expands Addressable Market Opportunity
    • Technological Advancements in AI and Natural Language Processing Strengthen Market Position
    • Growing Focus on Enhancing Customer Experience Drives Adoption of Public Relation Robots
    • Surge in Demand for Socially Assistive Robots Generates New Opportunities
    • Development of Humanoid Robots for Public Relations Sustains Market Growth
    • Expanding Applications in Hospitality and Retail Sectors Throws Spotlight on Market Potential
    • Growth in Smart City Initiatives Spurs Demand for Public Relation Robots
    • Rising Use of Robots in Healthcare and Elderly Care Propels Market Expansion
    • Surge in Demand from Airports and Transportation Hubs Expands Market Horizons
    • Growing Awareness of Human-Robot Interaction Benefits Drives Market Adoption
    • Innovations in Robot Design and User Interface Generate New Market Opportunities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Public Relation Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 2: World 7-Year Perspective for Public Relation Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Telepresence PR Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 4: World 7-Year Perspective for Telepresence PR Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Humanoid PR Robots by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 6: World 7-Year Perspective for Humanoid PR Robots by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 7: World Public Relation Robots Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Other Types by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 9: World 7-Year Perspective for Other Types by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 10: USA Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 11: USA 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • CANADA
    • TABLE 12: Canada Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 13: Canada 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • JAPAN
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 14: Japan Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 15: Japan 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • CHINA
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 16: China Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: China 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • EUROPE
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 18: Europe Recent Past, Current & Future Analysis for Public Relation Robots by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 19: Europe 7-Year Perspective for Public Relation Robots by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
    • TABLE 20: Europe Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 21: Europe 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • FRANCE
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 22: France Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: France 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • GERMANY
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 24: Germany Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: Germany 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • ITALY
    • TABLE 26: Italy Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Italy 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • UNITED KINGDOM
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 28: UK Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: UK 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 30: Rest of Europe Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: Rest of Europe 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Public Relation Robots Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 32: Asia-Pacific Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Asia-Pacific 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030
  • REST OF WORLD
    • TABLE 34: Rest of World Recent Past, Current & Future Analysis for Public Relation Robots by Type - Humanoid PR Robots, Telepresence PR Robots and Other Types - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Rest of World 7-Year Perspective for Public Relation Robots by Type - Percentage Breakdown of Value Sales for Humanoid PR Robots, Telepresence PR Robots and Other Types for the Years 2024 & 2030

IV. COMPETITION