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市场调查报告书
商品编码
1564032

全球共享服务市场

Shared Services
出版日期: | 出版商: Global Industry Analysts, Inc. | 英文 268 Pages | 商品交期: 最快1-2个工作天内

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简介目录

到 2030 年，全球共享服务市场预计将达到 1,652 亿美元

全球共享服务市场预计到 2023 年将达到 565 亿美元，预计到 2030 年将达到 1,652 亿美元，2023-2030 年分析期间复合年增长率为 16.6%。财务和会计最终用途是本报告分析的细分市场之一，预计复合年增长率为 14.1%，到分析期结束时将达到 422 亿美元。分析期间，资讯科技最终用途产业的复合年增长率预计为 17.3%。

美国市场预计152亿美元，中国预计复合年增长率15.5%

预计 2023 年美国共享服务市场规模将达 152 亿美元。中国作为世界第二大经济体，预计2030年市场规模将达249亿美元，2023-2030年分析期间复合年增长率为15.5%。其他值得注意的区域市场包括日本和加拿大，预计在分析期间复合年增长率分别为 14.5% 和 14.3%。在欧洲，德国的复合年增长率预计约为 12.0%。

全球共享服务市场－主要趋势与驱动因素总结

为什么共享服务对现代企业变得至关重要？

共享服务对于现代企业变得越来越重要，因为它们提供了一种集中的方法来管理和提供关键业务功能，例如财务、人力资源、IT、采购和客户支援。透过将这些功能整合到共享服务中心 (SSC) 和全球业务服务 (GBS) 模型中，公司可以实现显着的成本节约、流程标准化和业务效率。在竞争激烈的环境中，对敏捷性、扩充性和数位转型的需求日益增长，正在推动 BFSI、医疗保健、製造、零售和通讯等行业采用共享服务。共享服务模式还允许公司专注于核心能力，同时将非核心活动外包给专业服务供应商。

技术进步和数位转型如何塑造共享服务市场？

技术进步和数位转型透过增强流程自动化、资料分析和服务交付，正在显着塑造共享服务市场。透过整合机器人流程自动化 (RPA)、人工智慧 (AI) 和机器学习，共享服务中心可以自动执行重复性任务、减少错误并缩短週转时间，从而提高效率和生产力。使用云端基础的平台、资料分析和商业情报工具可以即时洞察绩效指标，从而实现资料主导的决策和持续改进。此外，向敏捷、灵活、基于结果的共享服务模式的转变使组织能够适应不断变化的业务需求、客户期望和监管要求。客户经验、服务品质和知识管理的增强也正在推动下一代共享服务的发展。

哪个市场区隔会引领共享服务的采用？

共享服务涵盖的功能包括财务/核算、IT、SCM、人力资源、采购、客户核算、法律等。片段。共享服务的应用多种多样，包括数位转型、云端迁移、网路安全和业务永续营运，其中由于敏捷性、创新和成本优化的需要，数位转型成为关键应用。最终用户包括大型企业、中小企业 (SME) 和公共机构，其中大型企业因其复杂的业务流程和全球影响力而成为主要采用者。在业务流程外包（BPO）产业和数位经济成长的推动下，亚太地区正在成为一个高成长地区。

推动共享服务市场成长的因素有哪些？

共享服务市场的成长是由成本优化、业务效率、数位转型、自动化进步、人工智慧 (AI)、机器人流程自动化 (RPA)、财务、人力资源、IT 和采购的需求不断增长所推动的。种因素的推动，包括越来越多地采用共享服务模式共享服务中心的开拓，提高流程标准化、服务品质和客户体验，推动大企业、中小企业和公共机构的市场开拓。加强共享服务中的资料安全、变更管理和文化融合的重点正在扩大全球商业服务（GBS）和多功能共享服务中心的市场范围。越来越多地使用共享服务进行分析、商业智慧和决策支持，加上对敏捷性、灵活性和基于结果的模型的需求，正在为市场成长创造新的机会。此外，共享服务中认知自动化、机器学习和预测分析的研发投资不断增加，进一步推动了市场扩张。

受访企业范例（32家知名企业）

  • 3sHealth
  • ActiveOps
  • AEON IBS Co., Ltd.
  • Avalon Software Services
  • B2Finance
  • B2X Care Solutions GmbH
  • Beehive Solutions
  • Berkley Technology Services
  • Best Practice Group plc
  • BSMA Europe

目录

第一章调查方法

第 2 章执行摘要

  • 市场概况
  • 主要企业
  • 市场趋势和驱动因素
  • 全球市场展望

第三章市场分析

  • 美国
  • 加拿大
  • 日本
  • 中国
  • 欧洲
  • 法国
  • 德国
  • 义大利
  • 英国
  • 其他欧洲国家
  • 亚太地区
  • 其他领域

第四章 比赛

简介目录
Product Code: MCP14703

Global Shared Services Market to Reach US$165.2 Billion by 2030

The global market for Shared Services estimated at US$56.5 Billion in the year 2023, is expected to reach US$165.2 Billion by 2030, growing at a CAGR of 16.6% over the analysis period 2023-2030. Finance & Accounting End-Use, one of the segments analyzed in the report, is expected to record a 14.1% CAGR and reach US$42.2 Billion by the end of the analysis period. Growth in the Information Technology End-Use segment is estimated at 17.3% CAGR over the analysis period.

The U.S. Market is Estimated at US$15.2 Billion While China is Forecast to Grow at 15.5% CAGR

The Shared Services market in the U.S. is estimated at US$15.2 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$24.9 Billion by the year 2030 trailing a CAGR of 15.5% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 14.5% and 14.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 12.0% CAGR.

Global Shared Services Market - Key Trends and Drivers Summarized

Why Are Shared Services Becoming Critical for Modern Enterprises?

Shared services are becoming increasingly critical for modern enterprises as they offer a centralized approach to managing and delivering key business functions, such as finance, human resources, IT, procurement, and customer support. By consolidating these functions into shared services centers (SSCs) or global business services (GBS) models, organizations can achieve significant cost savings, process standardization, and operational efficiency. The rising need for agility, scalability, and digital transformation in a competitive business environment is driving the adoption of shared services across various industries, including BFSI, healthcare, manufacturing, retail, and telecom. Shared services models are also enabling organizations to focus on their core competencies while outsourcing non-core activities to specialized service providers.

How Are Technological Advancements and Digital Transformation Shaping the Shared Services Market?

Technological advancements and digital transformation are significantly shaping the shared services market by enhancing process automation, data analytics, and service delivery. The integration of robotic process automation (RPA), artificial intelligence (AI), and machine learning is enabling shared services centers to automate repetitive tasks, reduce errors, and accelerate turnaround times, driving greater efficiency and productivity. The use of cloud-based platforms, data analytics, and business intelligence tools is providing real-time insights into performance metrics, enabling data-driven decision-making and continuous improvement. Additionally, the shift towards agile, flexible, and outcome-based shared services models is allowing organizations to adapt to changing business needs, customer expectations, and regulatory requirements. The focus on enhancing customer experience, service quality, and knowledge management is also driving the evolution of next-generation shared services.

Which Market Segments Are Leading the Adoption of Shared Services?

Functions covered by shared services include finance and accounting, IT, SCM, human resources, procurement, customer service, and legal, with finance and accounting being the largest segment due to the high demand for standardized and automated financial processes. Applications of shared services span digital transformation, cloud migration, cybersecurity, and business continuity, with digital transformation being the leading application due to the need for agility, innovation, and cost optimization. End-users include large enterprises, small and medium enterprises (SMEs), and public sector organizations, with large enterprises being the primary adopters due to their complex business processes and global presence. Asia-Pacific is emerging as a high-growth region driven by the growing business process outsourcing (BPO) industry and digital economy.

What Are the Key Drivers of Growth in the Shared Services Market?

The growth in the shared services market is driven by several factors, including the increasing need for cost optimization, operational efficiency, and digital transformation, advancements in automation, artificial intelligence (AI), and robotic process automation (RPA), and the rising adoption of shared services models in finance, HR, IT, and procurement. The development of shared services centers with enhanced process standardization, service quality, and customer experience is driving market adoption among large enterprises, SMEs, and public sector organizations. The focus on enhancing data security, change management, and cultural integration in shared services is expanding the market reach among global business services (GBS) and multi-function shared services centers. The growing use of shared services for analytics, business intelligence, and decision support, coupled with the demand for agile, flexible, and outcome-based models, is creating new opportunities for market growth. Additionally, the increasing investments in R&D for cognitive automation, machine learning, and predictive analytics in shared services are further supporting market expansion.

Select Competitors (Total 32 Featured) -

  • 3sHealth
  • ActiveOps
  • AEON IBS Co., Ltd.
  • Avalon Software Services
  • B2Finance
  • B2X Care Solutions GmbH
  • Beehive Solutions
  • Berkley Technology Services
  • Best Practice Group plc
  • BSMA Europe

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Influencer Market Insights
    • World Market Trajectories
    • Global Economic Update
    • Shared Services - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Technological Advancements in Automation, Artificial Intelligence (AI), and Robotic Process Automation (RPA) Propel Innovation in Shared Services
    • Increasing Adoption of Shared Services Models in Finance, HR, IT, and Procurement Expands Addressable Market Opportunity
    • Growth of Global Business Services (GBS) and Multi-Function Shared Services Centers Strengthens Business Case for Shared Services
    • Challenges Related to Data Security, Change Management, and Cultural Integration Pose Market Constraints
    • Focus on Enhancing Process Standardization, Service Quality, and Customer Experience Drives Market Adoption
    • Emergence of Shared Services in Knowledge Management, Legal, and Marketing Functions Generates New Market Opportunities
    • Rising Demand for Shared Services in Digital Transformation, Cloud Migration, and Cybersecurity Boosts Market Potential
    • Shift Towards Agile, Flexible, and Outcome-Based Shared Services Models Expands Market Reach
    • Growing Emphasis on Shared Services for Analytics, Business Intelligence, and Decision Support Spurs Market Innovation
    • Focus on Developing Shared Services for Small and Medium Enterprises (SMEs) and Non-Profit Organizations Strengthens Market Position
    • Rising Use of Shared Services in Combination with Outsourcing, Offshoring, and Nearshoring Strategies Creates New Opportunities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Shared Services Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
    • TABLE 2: World Recent Past, Current & Future Analysis for Shared Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 3: World 7-Year Perspective for Shared Services by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
    • TABLE 4: World Recent Past, Current & Future Analysis for Finance & Accounting by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 5: World 7-Year Perspective for Finance & Accounting by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 6: World Recent Past, Current & Future Analysis for Information Technology by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 7: World 7-Year Perspective for Information Technology by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 8: World Recent Past, Current & Future Analysis for Supply Chain Management by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 9: World 7-Year Perspective for Supply Chain Management by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
    • TABLE 10: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 11: World 7-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
    • TABLE 12: USA Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 13: USA 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • CANADA
    • TABLE 14: Canada Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 15: Canada 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • JAPAN
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
    • TABLE 16: Japan Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 17: Japan 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • CHINA
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
    • TABLE 18: China Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 19: China 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • EUROPE
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
    • TABLE 20: Europe Recent Past, Current & Future Analysis for Shared Services by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
    • TABLE 21: Europe 7-Year Perspective for Shared Services by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
    • TABLE 22: Europe Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 23: Europe 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • FRANCE
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
    • TABLE 24: France Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 25: France 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • GERMANY
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
    • TABLE 26: Germany Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 27: Germany 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • ITALY
    • TABLE 28: Italy Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 29: Italy 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • UNITED KINGDOM
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
    • TABLE 30: UK Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 31: UK 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • REST OF EUROPE
    • TABLE 32: Rest of Europe Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 33: Rest of Europe 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • ASIA-PACIFIC
    • Shared Services Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
    • TABLE 34: Asia-Pacific Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 35: Asia-Pacific 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030
  • REST OF WORLD
    • TABLE 36: Rest of World Recent Past, Current & Future Analysis for Shared Services by End-Use - Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
    • TABLE 37: Rest of World 7-Year Perspective for Shared Services by End-Use - Percentage Breakdown of Value Sales for Finance & Accounting, Information Technology, Supply Chain Management and Other End-Uses for the Years 2024 & 2030

IV. COMPETITION