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市场调查报告书
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1872149

顾客关怀外包 (BPO) - 全球市场份额和排名、总收入和需求预测（2025-2031 年）

Customer Care BPO - Global Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031
出版日期: | 出版商: QYResearch | 英文 138 Pages | 商品交期: 2-3个工作天内

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2024 年全球顾客关怀BPO 市场规模估计为 671.24 亿美元，预计到 2031 年将达到 969.55 亿美元，在预测期（2025-2031 年）内以 5.8% 的复合年增长率增长。

顾客关怀业务流程外包 (CC-BPO) 是将客户服务相关任务外包给第三方专业服务供应商。这些服务包括咨询处理、技术支援、申诉管理、全通路支援（电话、电子邮件、社群媒体）和数据分析。透过整合人工智慧 (AI)、自动化工具和全球化的多语言团队，CC-BPO 为企业提供解决方案，实现高效的全天候回应、成本优化和更佳的客户体验。 CC-BPO 的核心价值在于其能够利用专业化的大规模服务来提升客户满意度和忠诚度，同时释放资源，使企业能够专注于核心业务运营。

全球顾客关怀外包 (BPO) 市场的主要参与者包括 Teleperformance SA、Convergys、Arvato、Sykes Enterprises 和 Atento，约占市场份额的 20%。欧洲是最大的市场，市占率超过 30%。产品类型分为在岸外包和海外外包。最常见的产品类型是在岸外包，市占率超过 63%。按应用领域划分，BPO 广泛应用于通讯/IT、银行、金融和保险 (BFSI)、医疗保健/生命科学、政府/公共、零售/消费品等行业。通讯/IT 产业是最大的应用领域，市占率超过 40%。

市场机会与关键驱动因素

1. 透过技术整合和智慧化提升服务效率：利用人工智慧重建服务效率

人工智慧 (AI) 和自动化技术正在深刻改变业务流程外包 (BPO) 产业的格局。中国网门科技等领先的服务供应商正在利用「AI+BPO」模式，将聊天机器人、语音辨识和人工客服无缝整合，降低成本 43%，并将客户满意度提高 3%（例如：深圳某运动品牌每年节省 372 万元人民币）。 AI 驱动的巨量资料分析释放洞察客户行为，从而推动个人化服务和交叉销售。 WiseGuy 预测，到 2032 年，AI 在 BPO 产业的渗透率将超过 60%，成为推动产业发展的核心动力。

2. 全通路需求快速成长以及新兴市场带来的益处

在全球数位化趋势的推动下，消费者期望在包括社群媒体、即时通讯和视讯在内的各个平台上获得无缝的服务体验，这使得全通路支援成为企业的必然选择。透过与整合通讯平台集成，业务流程外包 (BPO)服务供应商可以将回应时间缩短至 20 秒以内，并将客户维繫提高 15%。同时，亚太地区凭藉其英语人才储备和成本优势（人事费用比欧洲和美国低 40-60%），正促使西方公司加速海外外包。儘管印度和菲律宾占据了全球离岸市场 70% 的份额，但越南和马来西亚正在崛起为新兴中心，年均成长率为 8%。

3. 垂直产业深化和合规性提升将推动成长

银行、金融和保险 (BFSI) 以及医疗保健行业的严格监管要求正在推动对专业外包服务的需求。例如，医疗保健业务流程外包 (BPO) 服务商必须遵守 HIPAA（美国）和 GDPR（欧盟）等资料安全标准，服务供应商正透过身分验证屏障建立竞争优势。此外，电子商务的全球扩张（预计到 2030 年将达到 8.8 兆美元）正在推动零售业对外包客户服务的需求激增。诸如「促销期间灵活部署客服人员」之类的客製化解决方案正在帮助企业应对流量高峰。

本报告旨在按地区/国家、类型和应用对全球顾客关怀BPO 市场进行全面分析，重点关注总收入、市场份额和主要企业的排名。

本报告以销售收入为指标，对顾客关怀外包 (BPO) 市场规模、估算和预测进行了呈现，以 2024 年为基准年，并包含了 2020 年至 2031 年的历史数据和预测数据。报告运用定量和定性分析，帮助读者制定业务/成长策略，评估市场竞争格局，分析公司在当前市场中的地位，并就顾客关怀流程外包做出明智的商业决策。

市场区隔

公司

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall（Sitel）
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

按类型分類的细分市场

  • 在岸外包
  • 海外外包

应用领域

  • 通讯/IT
  • 银行、金融服务和保险外包
  • 医疗保健和生命科学
  • 政府和公共机构
  • 零售和消费品
  • 其他的

按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太地区
    • 中国
    • 日本
    • 韩国
    • 东南亚
    • 印度
    • 澳洲
    • 亚太其他地区
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 荷兰
    • 北欧国家
    • 其他欧洲
  • 拉丁美洲
    • 墨西哥
    • 巴西
    • 其他拉丁美洲
  • 中东和非洲
    • 土耳其
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 其他中东和非洲地区

The global market for Customer Care BPO was estimated to be worth US$ 67124 million in 2024 and is forecast to a readjusted size of US$ 96955 million by 2031 with a CAGR of 5.8% during the forecast period 2025-2031.

Customer Care Business Process Outsourcing (CC-BPO) involves outsourcing customer service-related processes to a third-party professional service provider. These services encompass inquiry handling, technical support, complaint management, omnichannel engagement (phone, email, and social media), and data analysis. By integrating artificial intelligence (AI), automation tools, and a global, multilingual team, CC-BPO provides businesses with solutions that deliver 24/7 efficient response, cost optimization, and an enhanced customer experience. CC-BPO's core value lies in freeing up resources to focus on core business operations while leveraging specialized, scaled services to enhance customer satisfaction and loyalty.

Global customer care BPO main players include Teleperformance SA, Convergys, Arvato, Sykes Enterprises, Atento, etc., totally accounting for about 20% of the market. Europe is the largest market, with a share over 30%. As for the types of products, it can be divided into onshore outsourcing and offshore outsourcing. The most common product is onshore outsourcing, with a share over 63%. In terms of applications, it is widely used in telecom and IT, BFSI, Healthcare and Life Sciences, Government and Public, Retail and Consumer Goods and Others. Telecom and IT is the largest application, holding a share over 40%.

Market Development Opportunities and Key Drivers

1. Technological Convergence and Intelligent Upgrades: AI Reshapes Service Efficiency

Artificial intelligence and automation technologies are profoundly reshaping the BPO industry landscape. Leading service providers, such as China Netmeng Technology, are leveraging the "AI + BPO" model, seamlessly integrating chatbots, voice recognition, and human agents to achieve a 43% cost reduction and a 3% increase in customer satisfaction (case study: a Shenzhen sports brand saved 3.72 million yuan annually). AI-driven big data analytics further empower companies to unlock insights into customer behavior, driving personalized services and cross-selling. WiseGuy predicts that AI penetration in BPO will exceed 60% by 2032, becoming a core driver of industry upgrading.

2. Explosive Omnichannel Demand and the Dividends of Emerging Markets

Amid the global wave of digitalization, consumers expect a seamless service experience across platforms (social media, instant messaging, and video), making omnichannel support a necessity for businesses. By integrating with unified communications platforms, BPO service providers can reduce response times to under 20 seconds and increase customer retention by 15%. 15 At the same time, the Asia-Pacific region, with its English-speaking talent pool and cost advantages (labor costs are 40%-60% lower than those in Europe and the United States), is attracting European and American companies to accelerate their offshore outsourcing efforts. India and the Philippines account for 70% of the global offshore market, while Vietnam and Malaysia are emerging as emerging hubs with an average annual growth rate of 8%.

3. Deepening of vertical industries and compliance drive growth

Strong regulatory requirements in the BFSI (banking/finance/insurance) and healthcare sectors are driving demand for specialized outsourcing. For example, healthcare BPOs must comply with HIPAA (US) or GDPR (EU) data security standards, and service providers are building competitive advantages through certification barriers. Furthermore, the global expansion of e-commerce (expected to reach $8.8 trillion by 2030) is driving a surge in demand for outsourced customer service in the retail industry. Customized solutions such as "flexible agent allocation during promotional seasons" are helping companies cope with traffic peaks.

This report aims to provide a comprehensive presentation of the global market for Customer Care BPO, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Customer Care BPO by region & country, by Type, and by Application.

The Customer Care BPO market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Customer Care BPO.

Market Segmentation

By Company

  • Teleperformance SA
  • Convergys
  • Arvato
  • Sykes Enterprises
  • Atento
  • TeleTech Holdings
  • Serco
  • Acticall (Sitel)
  • Alorica
  • Webhelp
  • Amdocs
  • Transcom
  • Comdata
  • West Corporation
  • Infosys BPM
  • StarTek Inc
  • RAASY
  • Beijing Honglian Jiuwu Information Industry Co., Ltd.
  • Shanghai Trans Universe Information Technology Service Co., Ltd.
  • CCRC

Segment by Type

  • Onshore Outsourcing
  • Offshore Outsourcing

Segment by Application

  • Telecom and IT
  • BFSI Outsouring
  • Healthcare and Life Sciences
  • Government and Public
  • Retail and Consumer Goods
  • Others

By Region

  • North America
    • United States
    • Canada
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia-Pacific
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Netherlands
    • Nordic Countries
    • Rest of Europe
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Customer Care BPO company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Customer Care BPO in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Customer Care BPO in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

  • 1.1 Customer Care BPO Product Introduction
  • 1.2 Global Customer Care BPO Market Size Forecast (2020-2031)
  • 1.3 Customer Care BPO Market Trends & Drivers
    • 1.3.1 Customer Care BPO Industry Trends
    • 1.3.2 Customer Care BPO Market Drivers & Opportunity
    • 1.3.3 Customer Care BPO Market Challenges
    • 1.3.4 Customer Care BPO Market Restraints
  • 1.4 Assumptions and Limitations
  • 1.5 Study Objectives
  • 1.6 Years Considered

2 Competitive Analysis by Company

  • 2.1 Global Customer Care BPO Players Revenue Ranking (2024)
  • 2.2 Global Customer Care BPO Revenue by Company (2020-2025)
  • 2.3 Key Companies Customer Care BPO Manufacturing Base Distribution and Headquarters
  • 2.4 Key Companies Customer Care BPO Product Offered
  • 2.5 Key Companies Time to Begin Mass Production of Customer Care BPO
  • 2.6 Customer Care BPO Market Competitive Analysis
    • 2.6.1 Customer Care BPO Market Concentration Rate (2020-2025)
    • 2.6.2 Global 5 and 10 Largest Companies by Customer Care BPO Revenue in 2024
    • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2024)
  • 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

  • 3.1 Introduction by Type
    • 3.1.1 Onshore Outsourcing
    • 3.1.2 Offshore Outsourcing
  • 3.2 Global Customer Care BPO Sales Value by Type
    • 3.2.1 Global Customer Care BPO Sales Value by Type (2020 VS 2024 VS 2031)
    • 3.2.2 Global Customer Care BPO Sales Value, by Type (2020-2031)
    • 3.2.3 Global Customer Care BPO Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

  • 4.1 Introduction by Application
    • 4.1.1 Telecom and IT
    • 4.1.2 BFSI Outsouring
    • 4.1.3 Healthcare and Life Sciences
    • 4.1.4 Government and Public
    • 4.1.5 Retail and Consumer Goods
    • 4.1.6 Others
  • 4.2 Global Customer Care BPO Sales Value by Application
    • 4.2.1 Global Customer Care BPO Sales Value by Application (2020 VS 2024 VS 2031)
    • 4.2.2 Global Customer Care BPO Sales Value, by Application (2020-2031)
    • 4.2.3 Global Customer Care BPO Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

  • 5.1 Global Customer Care BPO Sales Value by Region
    • 5.1.1 Global Customer Care BPO Sales Value by Region: 2020 VS 2024 VS 2031
    • 5.1.2 Global Customer Care BPO Sales Value by Region (2020-2025)
    • 5.1.3 Global Customer Care BPO Sales Value by Region (2026-2031)
    • 5.1.4 Global Customer Care BPO Sales Value by Region (%), (2020-2031)
  • 5.2 North America
    • 5.2.1 North America Customer Care BPO Sales Value, 2020-2031
    • 5.2.2 North America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.3 Europe
    • 5.3.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 5.3.2 Europe Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.4 Asia Pacific
    • 5.4.1 Asia Pacific Customer Care BPO Sales Value, 2020-2031
    • 5.4.2 Asia Pacific Customer Care BPO Sales Value by Region (%), 2024 VS 2031
  • 5.5 South America
    • 5.5.1 South America Customer Care BPO Sales Value, 2020-2031
    • 5.5.2 South America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • 5.6 Middle East & Africa
    • 5.6.1 Middle East & Africa Customer Care BPO Sales Value, 2020-2031
    • 5.6.2 Middle East & Africa Customer Care BPO Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

  • 6.1 Key Countries/Regions Customer Care BPO Sales Value Growth Trends, 2020 VS 2024 VS 2031
  • 6.2 Key Countries/Regions Customer Care BPO Sales Value, 2020-2031
  • 6.3 United States
    • 6.3.1 United States Customer Care BPO Sales Value, 2020-2031
    • 6.3.2 United States Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.3.3 United States Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.4 Europe
    • 6.4.1 Europe Customer Care BPO Sales Value, 2020-2031
    • 6.4.2 Europe Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.4.3 Europe Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.5 China
    • 6.5.1 China Customer Care BPO Sales Value, 2020-2031
    • 6.5.2 China Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.5.3 China Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.6 Japan
    • 6.6.1 Japan Customer Care BPO Sales Value, 2020-2031
    • 6.6.2 Japan Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.6.3 Japan Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.7 South Korea
    • 6.7.1 South Korea Customer Care BPO Sales Value, 2020-2031
    • 6.7.2 South Korea Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.7.3 South Korea Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.8 Southeast Asia
    • 6.8.1 Southeast Asia Customer Care BPO Sales Value, 2020-2031
    • 6.8.2 Southeast Asia Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.8.3 Southeast Asia Customer Care BPO Sales Value by Application, 2024 VS 2031
  • 6.9 India
    • 6.9.1 India Customer Care BPO Sales Value, 2020-2031
    • 6.9.2 India Customer Care BPO Sales Value by Type (%), 2024 VS 2031
    • 6.9.3 India Customer Care BPO Sales Value by Application, 2024 VS 2031

7 Company Profiles

  • 7.1 Teleperformance SA
    • 7.1.1 Teleperformance SA Profile
    • 7.1.2 Teleperformance SA Main Business
    • 7.1.3 Teleperformance SA Customer Care BPO Products, Services and Solutions
    • 7.1.4 Teleperformance SA Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.1.5 Teleperformance SA Recent Developments
  • 7.2 Convergys
    • 7.2.1 Convergys Profile
    • 7.2.2 Convergys Main Business
    • 7.2.3 Convergys Customer Care BPO Products, Services and Solutions
    • 7.2.4 Convergys Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.2.5 Convergys Recent Developments
  • 7.3 Arvato
    • 7.3.1 Arvato Profile
    • 7.3.2 Arvato Main Business
    • 7.3.3 Arvato Customer Care BPO Products, Services and Solutions
    • 7.3.4 Arvato Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.3.5 Arvato Recent Developments
  • 7.4 Sykes Enterprises
    • 7.4.1 Sykes Enterprises Profile
    • 7.4.2 Sykes Enterprises Main Business
    • 7.4.3 Sykes Enterprises Customer Care BPO Products, Services and Solutions
    • 7.4.4 Sykes Enterprises Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.4.5 Sykes Enterprises Recent Developments
  • 7.5 Atento
    • 7.5.1 Atento Profile
    • 7.5.2 Atento Main Business
    • 7.5.3 Atento Customer Care BPO Products, Services and Solutions
    • 7.5.4 Atento Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.5.5 Atento Recent Developments
  • 7.6 TeleTech Holdings
    • 7.6.1 TeleTech Holdings Profile
    • 7.6.2 TeleTech Holdings Main Business
    • 7.6.3 TeleTech Holdings Customer Care BPO Products, Services and Solutions
    • 7.6.4 TeleTech Holdings Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.6.5 TeleTech Holdings Recent Developments
  • 7.7 Serco
    • 7.7.1 Serco Profile
    • 7.7.2 Serco Main Business
    • 7.7.3 Serco Customer Care BPO Products, Services and Solutions
    • 7.7.4 Serco Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.7.5 Serco Recent Developments
  • 7.8 Acticall (Sitel)
    • 7.8.1 Acticall (Sitel) Profile
    • 7.8.2 Acticall (Sitel) Main Business
    • 7.8.3 Acticall (Sitel) Customer Care BPO Products, Services and Solutions
    • 7.8.4 Acticall (Sitel) Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.8.5 Acticall (Sitel) Recent Developments
  • 7.9 Alorica
    • 7.9.1 Alorica Profile
    • 7.9.2 Alorica Main Business
    • 7.9.3 Alorica Customer Care BPO Products, Services and Solutions
    • 7.9.4 Alorica Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.9.5 Alorica Recent Developments
  • 7.10 Webhelp
    • 7.10.1 Webhelp Profile
    • 7.10.2 Webhelp Main Business
    • 7.10.3 Webhelp Customer Care BPO Products, Services and Solutions
    • 7.10.4 Webhelp Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.10.5 Webhelp Recent Developments
  • 7.11 Amdocs
    • 7.11.1 Amdocs Profile
    • 7.11.2 Amdocs Main Business
    • 7.11.3 Amdocs Customer Care BPO Products, Services and Solutions
    • 7.11.4 Amdocs Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.11.5 Amdocs Recent Developments
  • 7.12 Transcom
    • 7.12.1 Transcom Profile
    • 7.12.2 Transcom Main Business
    • 7.12.3 Transcom Customer Care BPO Products, Services and Solutions
    • 7.12.4 Transcom Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.12.5 Transcom Recent Developments
  • 7.13 Comdata
    • 7.13.1 Comdata Profile
    • 7.13.2 Comdata Main Business
    • 7.13.3 Comdata Customer Care BPO Products, Services and Solutions
    • 7.13.4 Comdata Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.13.5 Comdata Recent Developments
  • 7.14 West Corporation
    • 7.14.1 West Corporation Profile
    • 7.14.2 West Corporation Main Business
    • 7.14.3 West Corporation Customer Care BPO Products, Services and Solutions
    • 7.14.4 West Corporation Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.14.5 West Corporation Recent Developments
  • 7.15 Infosys BPM
    • 7.15.1 Infosys BPM Profile
    • 7.15.2 Infosys BPM Main Business
    • 7.15.3 Infosys BPM Customer Care BPO Products, Services and Solutions
    • 7.15.4 Infosys BPM Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.15.5 Infosys BPM Recent Developments
  • 7.16 StarTek Inc
    • 7.16.1 StarTek Inc Profile
    • 7.16.2 StarTek Inc Main Business
    • 7.16.3 StarTek Inc Customer Care BPO Products, Services and Solutions
    • 7.16.4 StarTek Inc Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.16.5 StarTek Inc Recent Developments
  • 7.17 RAASY
    • 7.17.1 RAASY Profile
    • 7.17.2 RAASY Main Business
    • 7.17.3 RAASY Customer Care BPO Products, Services and Solutions
    • 7.17.4 RAASY Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.17.5 RAASY Recent Developments
  • 7.18 Beijing Honglian Jiuwu Information Industry Co., Ltd.
    • 7.18.1 Beijing Honglian Jiuwu Information Industry Co., Ltd. Profile
    • 7.18.2 Beijing Honglian Jiuwu Information Industry Co., Ltd. Main Business
    • 7.18.3 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.18.4 Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.18.5 Beijing Honglian Jiuwu Information Industry Co., Ltd. Recent Developments
  • 7.19 Shanghai Trans Universe Information Technology Service Co., Ltd.
    • 7.19.1 Shanghai Trans Universe Information Technology Service Co., Ltd. Profile
    • 7.19.2 Shanghai Trans Universe Information Technology Service Co., Ltd. Main Business
    • 7.19.3 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Products, Services and Solutions
    • 7.19.4 Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.19.5 Shanghai Trans Universe Information Technology Service Co., Ltd. Recent Developments
  • 7.20 CCRC
    • 7.20.1 CCRC Profile
    • 7.20.2 CCRC Main Business
    • 7.20.3 CCRC Customer Care BPO Products, Services and Solutions
    • 7.20.4 CCRC Customer Care BPO Revenue (US$ Million) & (2020-2025)
    • 7.20.5 CCRC Recent Developments

8 Industry Chain Analysis

  • 8.1 Customer Care BPO Industrial Chain
  • 8.2 Customer Care BPO Upstream Analysis
    • 8.2.1 Key Raw Materials
    • 8.2.2 Raw Materials Key Suppliers
    • 8.2.3 Manufacturing Cost Structure
  • 8.3 Midstream Analysis
  • 8.4 Downstream Analysis (Customers Analysis)
  • 8.5 Sales Model and Sales Channels
    • 8.5.1 Customer Care BPO Sales Model
    • 8.5.2 Sales Channel
    • 8.5.3 Customer Care BPO Distributors

9 Research Findings and Conclusion

10 Appendix

  • 10.1 Research Methodology
    • 10.1.1 Methodology/Research Approach
      • 10.1.1.1 Research Programs/Design
      • 10.1.1.2 Market Size Estimation
      • 10.1.1.3 Market Breakdown and Data Triangulation
    • 10.1.2 Data Source
      • 10.1.2.1 Secondary Sources
      • 10.1.2.2 Primary Sources
  • 10.2 Author Details
  • 10.3 Disclaimer

List of Tables

  • Table 1. Customer Care BPO Market Trends
  • Table 2. Customer Care BPO Market Drivers & Opportunity
  • Table 3. Customer Care BPO Market Challenges
  • Table 4. Customer Care BPO Market Restraints
  • Table 5. Global Customer Care BPO Revenue by Company (2020-2025) & (US$ Million)
  • Table 6. Global Customer Care BPO Revenue Market Share by Company (2020-2025)
  • Table 7. Key Companies Customer Care BPO Manufacturing Base Distribution and Headquarters
  • Table 8. Key Companies Customer Care BPO Product Type
  • Table 9. Key Companies Time to Begin Mass Production of Customer Care BPO
  • Table 10. Global Customer Care BPO Companies Market Concentration Ratio (CR5 and HHI)
  • Table 11. Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Care BPO as of 2024)
  • Table 12. Mergers & Acquisitions, Expansion Plans
  • Table 13. Global Customer Care BPO Sales Value by Type: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 14. Global Customer Care BPO Sales Value by Type (2020-2025) & (US$ Million)
  • Table 15. Global Customer Care BPO Sales Value by Type (2026-2031) & (US$ Million)
  • Table 16. Global Customer Care BPO Sales Market Share in Value by Type (2020-2025)
  • Table 17. Global Customer Care BPO Sales Market Share in Value by Type (2026-2031)
  • Table 18. Global Customer Care BPO Sales Value by Application: 2020 VS 2024 VS 2031 (US$ Million)
  • Table 19. Global Customer Care BPO Sales Value by Application (2020-2025) & (US$ Million)
  • Table 20. Global Customer Care BPO Sales Value by Application (2026-2031) & (US$ Million)
  • Table 21. Global Customer Care BPO Sales Market Share in Value by Application (2020-2025)
  • Table 22. Global Customer Care BPO Sales Market Share in Value by Application (2026-2031)
  • Table 23. Global Customer Care BPO Sales Value by Region, (2020 VS 2024 VS 2031) & (US$ Million)
  • Table 24. Global Customer Care BPO Sales Value by Region (2020-2025) & (US$ Million)
  • Table 25. Global Customer Care BPO Sales Value by Region (2026-2031) & (US$ Million)
  • Table 26. Global Customer Care BPO Sales Value by Region (2020-2025) & (%)
  • Table 27. Global Customer Care BPO Sales Value by Region (2026-2031) & (%)
  • Table 28. Key Countries/Regions Customer Care BPO Sales Value Growth Trends, (US$ Million): 2020 VS 2024 VS 2031
  • Table 29. Key Countries/Regions Customer Care BPO Sales Value, (2020-2025) & (US$ Million)
  • Table 30. Key Countries/Regions Customer Care BPO Sales Value, (2026-2031) & (US$ Million)
  • Table 31. Teleperformance SA Basic Information List
  • Table 32. Teleperformance SA Description and Business Overview
  • Table 33. Teleperformance SA Customer Care BPO Products, Services and Solutions
  • Table 34. Revenue (US$ Million) in Customer Care BPO Business of Teleperformance SA (2020-2025)
  • Table 35. Teleperformance SA Recent Developments
  • Table 36. Convergys Basic Information List
  • Table 37. Convergys Description and Business Overview
  • Table 38. Convergys Customer Care BPO Products, Services and Solutions
  • Table 39. Revenue (US$ Million) in Customer Care BPO Business of Convergys (2020-2025)
  • Table 40. Convergys Recent Developments
  • Table 41. Arvato Basic Information List
  • Table 42. Arvato Description and Business Overview
  • Table 43. Arvato Customer Care BPO Products, Services and Solutions
  • Table 44. Revenue (US$ Million) in Customer Care BPO Business of Arvato (2020-2025)
  • Table 45. Arvato Recent Developments
  • Table 46. Sykes Enterprises Basic Information List
  • Table 47. Sykes Enterprises Description and Business Overview
  • Table 48. Sykes Enterprises Customer Care BPO Products, Services and Solutions
  • Table 49. Revenue (US$ Million) in Customer Care BPO Business of Sykes Enterprises (2020-2025)
  • Table 50. Sykes Enterprises Recent Developments
  • Table 51. Atento Basic Information List
  • Table 52. Atento Description and Business Overview
  • Table 53. Atento Customer Care BPO Products, Services and Solutions
  • Table 54. Revenue (US$ Million) in Customer Care BPO Business of Atento (2020-2025)
  • Table 55. Atento Recent Developments
  • Table 56. TeleTech Holdings Basic Information List
  • Table 57. TeleTech Holdings Description and Business Overview
  • Table 58. TeleTech Holdings Customer Care BPO Products, Services and Solutions
  • Table 59. Revenue (US$ Million) in Customer Care BPO Business of TeleTech Holdings (2020-2025)
  • Table 60. TeleTech Holdings Recent Developments
  • Table 61. Serco Basic Information List
  • Table 62. Serco Description and Business Overview
  • Table 63. Serco Customer Care BPO Products, Services and Solutions
  • Table 64. Revenue (US$ Million) in Customer Care BPO Business of Serco (2020-2025)
  • Table 65. Serco Recent Developments
  • Table 66. Acticall (Sitel) Basic Information List
  • Table 67. Acticall (Sitel) Description and Business Overview
  • Table 68. Acticall (Sitel) Customer Care BPO Products, Services and Solutions
  • Table 69. Revenue (US$ Million) in Customer Care BPO Business of Acticall (Sitel) (2020-2025)
  • Table 70. Acticall (Sitel) Recent Developments
  • Table 71. Alorica Basic Information List
  • Table 72. Alorica Description and Business Overview
  • Table 73. Alorica Customer Care BPO Products, Services and Solutions
  • Table 74. Revenue (US$ Million) in Customer Care BPO Business of Alorica (2020-2025)
  • Table 75. Alorica Recent Developments
  • Table 76. Webhelp Basic Information List
  • Table 77. Webhelp Description and Business Overview
  • Table 78. Webhelp Customer Care BPO Products, Services and Solutions
  • Table 79. Revenue (US$ Million) in Customer Care BPO Business of Webhelp (2020-2025)
  • Table 80. Webhelp Recent Developments
  • Table 81. Amdocs Basic Information List
  • Table 82. Amdocs Description and Business Overview
  • Table 83. Amdocs Customer Care BPO Products, Services and Solutions
  • Table 84. Revenue (US$ Million) in Customer Care BPO Business of Amdocs (2020-2025)
  • Table 85. Amdocs Recent Developments
  • Table 86. Transcom Basic Information List
  • Table 87. Transcom Description and Business Overview
  • Table 88. Transcom Customer Care BPO Products, Services and Solutions
  • Table 89. Revenue (US$ Million) in Customer Care BPO Business of Transcom (2020-2025)
  • Table 90. Transcom Recent Developments
  • Table 91. Comdata Basic Information List
  • Table 92. Comdata Description and Business Overview
  • Table 93. Comdata Customer Care BPO Products, Services and Solutions
  • Table 94. Revenue (US$ Million) in Customer Care BPO Business of Comdata (2020-2025)
  • Table 95. Comdata Recent Developments
  • Table 96. West Corporation Basic Information List
  • Table 97. West Corporation Description and Business Overview
  • Table 98. West Corporation Customer Care BPO Products, Services and Solutions
  • Table 99. Revenue (US$ Million) in Customer Care BPO Business of West Corporation (2020-2025)
  • Table 100. West Corporation Recent Developments
  • Table 101. Infosys BPM Basic Information List
  • Table 102. Infosys BPM Description and Business Overview
  • Table 103. Infosys BPM Customer Care BPO Products, Services and Solutions
  • Table 104. Revenue (US$ Million) in Customer Care BPO Business of Infosys BPM (2020-2025)
  • Table 105. Infosys BPM Recent Developments
  • Table 106. StarTek Inc Basic Information List
  • Table 107. StarTek Inc Description and Business Overview
  • Table 108. StarTek Inc Customer Care BPO Products, Services and Solutions
  • Table 109. Revenue (US$ Million) in Customer Care BPO Business of StarTek Inc (2020-2025)
  • Table 110. StarTek Inc Recent Developments
  • Table 111. RAASY Basic Information List
  • Table 112. RAASY Description and Business Overview
  • Table 113. RAASY Customer Care BPO Products, Services and Solutions
  • Table 114. Revenue (US$ Million) in Customer Care BPO Business of RAASY (2020-2025)
  • Table 115. RAASY Recent Developments
  • Table 116. Beijing Honglian Jiuwu Information Industry Co., Ltd. Basic Information List
  • Table 117. Beijing Honglian Jiuwu Information Industry Co., Ltd. Description and Business Overview
  • Table 118. Beijing Honglian Jiuwu Information Industry Co., Ltd. Customer Care BPO Products, Services and Solutions
  • Table 119. Revenue (US$ Million) in Customer Care BPO Business of Beijing Honglian Jiuwu Information Industry Co., Ltd. (2020-2025)
  • Table 120. Beijing Honglian Jiuwu Information Industry Co., Ltd. Recent Developments
  • Table 121. Shanghai Trans Universe Information Technology Service Co., Ltd. Basic Information List
  • Table 122. Shanghai Trans Universe Information Technology Service Co., Ltd. Description and Business Overview
  • Table 123. Shanghai Trans Universe Information Technology Service Co., Ltd. Customer Care BPO Products, Services and Solutions
  • Table 124. Revenue (US$ Million) in Customer Care BPO Business of Shanghai Trans Universe Information Technology Service Co., Ltd. (2020-2025)
  • Table 125. Shanghai Trans Universe Information Technology Service Co., Ltd. Recent Developments
  • Table 126. CCRC Basic Information List
  • Table 127. CCRC Description and Business Overview
  • Table 128. CCRC Customer Care BPO Products, Services and Solutions
  • Table 129. Revenue (US$ Million) in Customer Care BPO Business of CCRC (2020-2025)
  • Table 130. CCRC Recent Developments
  • Table 131. Key Raw Materials Lists
  • Table 132. Raw Materials Key Suppliers Lists
  • Table 133. Customer Care BPO Downstream Customers
  • Table 134. Customer Care BPO Distributors List
  • Table 135. Research Programs/Design for This Report
  • Table 136. Key Data Information from Secondary Sources
  • Table 137. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Customer Care BPO Product Picture
  • Figure 2. Global Customer Care BPO Sales Value, 2020 VS 2024 VS 2031 (US$ Million)
  • Figure 3. Global Customer Care BPO Sales Value (2020-2031) & (US$ Million)
  • Figure 4. Customer Care BPO Report Years Considered
  • Figure 5. Global Customer Care BPO Players Revenue Ranking (2024) & (US$ Million)
  • Figure 6. The 5 and 10 Largest Companies in the World: Market Share by Customer Care BPO Revenue in 2024
  • Figure 7. Customer Care BPO Market Share by Company Type (Tier 1, Tier 2, and Tier 3): 2020 VS 2024
  • Figure 8. Onshore Outsourcing Picture
  • Figure 9. Offshore Outsourcing Picture
  • Figure 10. Global Customer Care BPO Sales Value by Type (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 11. Global Customer Care BPO Sales Value Market Share by Type, 2024 & 2031
  • Figure 12. Product Picture of Telecom and IT
  • Figure 13. Product Picture of BFSI Outsouring
  • Figure 14. Product Picture of Healthcare and Life Sciences
  • Figure 15. Product Picture of Government and Public
  • Figure 16. Product Picture of Retail and Consumer Goods
  • Figure 17. Product Picture of Others
  • Figure 18. Global Customer Care BPO Sales Value by Application (2020 VS 2024 VS 2031) & (US$ Million)
  • Figure 19. Global Customer Care BPO Sales Value Market Share by Application, 2024 & 2031
  • Figure 20. North America Customer Care BPO Sales Value (2020-2031) & (US$ Million)
  • Figure 21. North America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 22. Europe Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 23. Europe Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 24. Asia Pacific Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 25. Asia Pacific Customer Care BPO Sales Value by Region (%), 2024 VS 2031
  • Figure 26. South America Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 27. South America Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 28. Middle East & Africa Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 29. Middle East & Africa Customer Care BPO Sales Value by Country (%), 2024 VS 2031
  • Figure 30. Key Countries/Regions Customer Care BPO Sales Value (%), (2020-2031)
  • Figure 31. United States Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 32. United States Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 33. United States Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 34. Europe Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 35. Europe Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 36. Europe Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 37. China Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 38. China Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 39. China Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 40. Japan Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 41. Japan Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 42. Japan Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 43. South Korea Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 44. South Korea Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 45. South Korea Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 46. Southeast Asia Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 47. Southeast Asia Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 48. Southeast Asia Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 49. India Customer Care BPO Sales Value, (2020-2031) & (US$ Million)
  • Figure 50. India Customer Care BPO Sales Value by Type (%), 2024 VS 2031
  • Figure 51. India Customer Care BPO Sales Value by Application (%), 2024 VS 2031
  • Figure 52. Customer Care BPO Industrial Chain
  • Figure 53. Customer Care BPO Manufacturing Cost Structure
  • Figure 54. Channels of Distribution (Direct Sales, and Distribution)
  • Figure 55. Bottom-up and Top-down Approaches for This Report
  • Figure 56. Data Triangulation
  • Figure 57. Key Executives Interviewed