服务交付自动化的全球市场

到 2030 年，全球服务交付自动化市场预计将达到 681 亿美元

全球服务交付自动化市场预计到 2023 年将达到 140 亿美元，预计到 2030 年将达到 681 亿美元，2023 年至 2030 年复合年增长率为 25.4%。 IT 流程自动化是本报告分析的细分市场之一，预计复合年增长率为 26.6%，到分析期结束时将达到 530 亿美元。分析期内，业务流程自动化领域的复合年增长率预计为21.8%。

美国市场预估38亿美元，中国预估复合年增率24.0%

到 2023 年，美国服务交付自动化市场预计将达到 38 亿美元。中国作为全球第二大经济体，预计2030年市场规模将达到101亿美元，2023-2030年分析期间复合年增长率为24.0%。其他值得注意的区域市场包括日本和加拿大，在分析期间预计复合年增长率分别为 22.9% 和 21.3%。在欧洲，德国的复合年增长率预计约为 17.0%。

全球服务交付自动化市场 - 主要趋势和驱动因素总结

为什么服务交付自动化对于现今的企业变得至关重要？

服务交付自动化 (SDA) 对于所有行业的企业来说变得越来越重要，因为它可以实现重复的手动流程的自动化，从而提高效率、准确性和速度。企业正在部署 SDA 解决方案来简化 IT 服务、客户支援、财务业务和人力资源管理。机器人流程自动化 (RPA) 和智慧流程自动化 (IPA) 透过提供基于规则的自动化、认知自动化和人工智慧主导的决策能力，正在推动 SDA 市场的成长。随着公司努力降低营运成本、提高服务品质和提高客户满意度，SDA 的采用率正在增加，尤其是在银行、医疗保健、通讯和零售等行业。

科技进步如何形塑服务交付自动化？

技术进步正在塑造服务交付自动化的未来，使其更加智慧、更具适应性、更安全。将人工智慧和机器学习整合到 SDA 平台中，可实现高级资料分析、自然语言处理 (NLP) 和预测性维护，从而推动更智慧和上下文感知的自动化。低程式码和无程式码自动化平台的开发使业务用户和非技术人员能够创建和管理自动化工作流程，减少对 IT 部门的依赖并加速数位转型。此外，重点将 RPA 与聊天机器人、虚拟助理和工作流程编配工具等其他自动化技术相结合，将增强 SDA 解决方案的功能，并使跨多个职能和部门的端到端流程自动化成为可能。

哪些细分市场正在引领服务交付自动化的采用？

SDA 市场按技术、应用、部署模式、最终用户和地区进行细分。技术包括机器人流程自动化（RPA）、智慧流程自动化（IPA）、认知自动化和人工智慧驱动的自动化，其中RPA应用最广泛，因为它可以自动执行重复的、基于规则的任务。 SDA 应用多种多样，包括 IT 服务、客户支援、财务和会计、人力资源和供应链管理，其中 IT 服务和客户支援是最大的部分，因为需要高效的服务交付和成本优化。部署选项包括本地部署、云端部署和混合，基于云端基础的解决方案因其扩充性、灵活性和低成本而越来越受欢迎。最终用户包括 BFSI、医疗保健、通讯、零售和製造，其中 BFSI 和医疗保健由于专注于提高业务效率和客户体验而成为主要采用者。从地理上看，由于数位化成熟度高和人工智慧主导解决方案的采用，北美和欧洲是 SDA 的主要市场，而由于自动化投资的增加和劳动力优化的出现，亚太地区正在成为一个高成长地区。

服务交付自动化市场的成长动力是什么？

服务交付自动化市场的成长受到多种因素的推动，包括对业务效率和降低成本的需求不断增长、人工智慧和机器学习的进步，以及 IT 服务、客户支援和人力资源流程中自动化的日益采用。具有认知决策、低程式码自动化和端到端工作流程编配功能的智慧自动化平台的市场开拓正在推动企业、小型企业和服务供应商的市场采用。对改善客户经验、缩短服务交付时间和确保遵守监管标准的关注正在推动金融、医疗保健和电讯领域的市场规模扩大。向自动化服务台、自助服务入口网站和人工智慧主导的聊天机器人的转变正在为市场成长创造新的机会。此外，针对受监管行业量身定制的安全、可扩展且灵活的 SDA 解决方案的研发投入不断增加，将进一步支持市场扩张。

受访企业范例（知名企业共13家）

• Arago US, Inc.
• Automation Anywhere, Inc.
• Blue Prism Group Plc
• Celaton Limited
• Exilant Technologies Private Limited
• IBM Corporation
• IPsoft Inc.
• NICE Systems Ltd.
• Softomotive Ltd.
• Sutherland Global Services
• Uipath Srl（Romania）
• Xerox Corporation

目录

第一章调查方法

第 2 章执行摘要

• 市场概况
• 主要企业
• 市场趋势和驱动因素
• 全球市场展望

第三章市场分析

• 美国
• 加拿大
• 日本
• 中国
• 欧洲
• 法国
• 德国
• 义大利
• 英国
• 其他欧洲国家
• 亚太地区
• 其他领域

第四章 比赛

Global Service Delivery Automation Market to Reach US$68.1 Billion by 2030

The global market for Service Delivery Automation estimated at US$14.0 Billion in the year 2023, is expected to reach US$68.1 Billion by 2030, growing at a CAGR of 25.4% over the analysis period 2023-2030. IT Process Automation, one of the segments analyzed in the report, is expected to record a 26.6% CAGR and reach US$53.0 Billion by the end of the analysis period. Growth in the Business Process Automation segment is estimated at 21.8% CAGR over the analysis period.

The U.S. Market is Estimated at US$3.8 Billion While China is Forecast to Grow at 24.0% CAGR

The Service Delivery Automation market in the U.S. is estimated at US$3.8 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$10.1 Billion by the year 2030 trailing a CAGR of 24.0% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 22.9% and 21.3% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 17.0% CAGR.

Global Service Delivery Automation Market - Key Trends and Drivers Summarized

Why Is Service Delivery Automation Becoming Vital for Businesses Today?

Service Delivery Automation (SDA) is becoming increasingly vital for businesses across industries as it enables the automation of repetitive and manual processes, thereby enhancing efficiency, accuracy, and speed. Organizations are adopting SDA solutions to streamline IT services, customer support, finance operations, and human resources management. Robotic Process Automation (RPA) and Intelligent Process Automation (IPA) are driving the growth of the SDA market by providing capabilities for rule-based automation, cognitive automation, and AI-driven decision-making. As businesses strive to reduce operational costs, improve service quality, and enhance customer satisfaction, the adoption of SDA is on the rise, particularly in sectors such as banking, healthcare, telecommunications, and retail.

How Are Technological Advancements Shaping Service Delivery Automation?

Technological advancements are shaping the future of service delivery automation, making it more intelligent, adaptive, and secure. The integration of AI and machine learning into SDA platforms is enabling advanced data analytics, natural language processing (NLP), and predictive maintenance, driving more intelligent and context-aware automation. The development of low-code and no-code automation platforms is allowing business users and non-technical staff to create and manage automation workflows, reducing dependency on IT departments and accelerating digital transformation. Additionally, the focus on combining RPA with other automation technologies, such as chatbots, virtual assistants, and workflow orchestration tools, is enhancing the capabilities of SDA solutions, enabling end-to-end process automation across multiple functions and departments.

Which Market Segments Are Leading the Adoption of Service Delivery Automation?

The SDA market is segmented by technology, application, deployment mode, end-user, and region. Technologies include Robotic Process Automation (RPA), Intelligent Process Automation (IPA), cognitive automation, and AI-powered automation, with RPA being the most widely adopted due to its ability to automate repetitive and rule-based tasks. Applications of SDA span IT services, customer support, finance and accounting, human resources, and supply chain management, with IT services and customer support being the largest segments due to the need for efficient service delivery and cost optimization. Deployment modes cover on-premises, cloud, and hybrid, with cloud-based solutions gaining traction due to scalability, flexibility, and lower costs. End-users include BFSI, healthcare, telecom, retail, and manufacturing, with BFSI and healthcare being the major adopters due to their focus on enhancing operational efficiency and customer experience. Geographically, North America and Europe are the leading markets for SDA due to high digital maturity and adoption of AI-driven solutions, while Asia-Pacific is emerging as a high-growth region driven by increasing automation investments and workforce optimization.

What Are the Key Drivers of Growth in the Service Delivery Automation Market?

The growth in the service delivery automation market is driven by several factors, including the rising need for operational efficiency and cost reduction, advancements in AI and machine learning, and the increasing adoption of automation in IT services, customer support, and HR processes. The development of intelligent automation platforms with capabilities for cognitive decision-making, low-code automation, and end-to-end workflow orchestration is driving market adoption across enterprises, SMEs, and service providers. The emphasis on enhancing customer experience, reducing service delivery times, and ensuring compliance with regulatory standards is expanding the market reach among finance, healthcare, and telecom sectors. The shift towards automated service desks, self-service portals, and AI-driven chatbots is creating new opportunities for market growth. Additionally, the increasing investments in R&D for secure, scalable, and flexible SDA solutions tailored to regulated industries are further supporting market expansion.

Select Competitors (Total 13 Featured) -

• Arago US, Inc.
• Automation Anywhere, Inc.
• Blue Prism Group Plc
• Celaton Limited
• Exilant Technologies Private Limited
• IBM Corporation
• IPsoft Inc.
• NICE Systems Ltd.
• Softomotive Ltd.
• Sutherland Global Services
• Uipath Srl (Romania)
• Xerox Corporation

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

• 1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Global Economic Update
  • Service Delivery Automation - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
• 2. FOCUS ON SELECT PLAYERS
• 3. MARKET TRENDS & DRIVERS
  • Technological Advancements in Robotic Process Automation (RPA) and AI Propel Innovation in Service Delivery
  • Increasing Adoption of Automation in IT Services, Customer Support, and HR Processes Expands Addressable Market Opportunity
  • Growth of Digital Transformation and Business Process Outsourcing (BPO) Strengthens Business Case for Service Delivery Automation
  • Challenges Related to Integration Complexities and Workforce Adaptation Pose Market Constraints
  • Focus on Enhancing Process Agility, Accuracy, and Compliance Drives Adoption of Automation Solutions
  • Emergence of Cognitive Automation and Intelligent Process Automation (IPA) Generates New Market Opportunities
  • Rising Demand for Self-Service Portals and Automated Service Desks Boosts Market Potential
  • Shift Towards End-to-End Workflow Automation and Orchestration Expands Market Reach
  • Growing Emphasis on Service Delivery Automation for Customer Experience and Personalization Spurs Market Innovation
  • Emergence of Service Delivery Automation as a Key Tool for Managed Services Providers (MSPs) Expands Adoption
  • Rising Use of Automation in Finance, Healthcare, and Telecom for Error Reduction and SLA Management Creates New Opportunities
• 4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World Service Delivery Automation Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • TABLE 2: World Recent Past, Current & Future Analysis for Service Delivery Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 3: World 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2024 & 2030
  • TABLE 4: World Recent Past, Current & Future Analysis for IT Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 5: World 7-Year Perspective for IT Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 6: World Recent Past, Current & Future Analysis for Business Process Automation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 7: World 7-Year Perspective for Business Process Automation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 8: World Recent Past, Current & Future Analysis for IT, Telecom & Media by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 9: World 7-Year Perspective for IT, Telecom & Media by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 10: World Recent Past, Current & Future Analysis for Retail & Consumer Goods by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 11: World 7-Year Perspective for Retail & Consumer Goods by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 12: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 13: World 7-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 14: World Recent Past, Current & Future Analysis for Travel, Hospitality & Transportation by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 15: World 7-Year Perspective for Travel, Hospitality & Transportation by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030
  • TABLE 16: World Recent Past, Current & Future Analysis for Other Verticals by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 17: World 7-Year Perspective for Other Verticals by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2024 & 2030

III. MARKET ANALYSIS

• UNITED STATES
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • TABLE 18: USA Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 19: USA 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 20: USA Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 21: USA 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• CANADA
  • TABLE 22: Canada Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 23: Canada 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 24: Canada Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 25: Canada 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• JAPAN
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
  • TABLE 26: Japan Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 27: Japan 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 28: Japan Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 29: Japan 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• CHINA
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • TABLE 30: China Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 31: China 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 32: China Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 33: China 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• EUROPE
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • TABLE 34: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 35: Europe 7-Year Perspective for Service Delivery Automation by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2024 & 2030
  • TABLE 36: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 37: Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 38: Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 39: Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• FRANCE
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
  • TABLE 40: France Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 41: France 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 42: France Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 43: France 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• GERMANY
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • TABLE 44: Germany Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 45: Germany 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 46: Germany Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 47: Germany 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• ITALY
  • TABLE 48: Italy Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 49: Italy 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 50: Italy Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 51: Italy 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• UNITED KINGDOM
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • TABLE 52: UK Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 53: UK 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 54: UK Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 55: UK 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• REST OF EUROPE
  • TABLE 56: Rest of Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 57: Rest of Europe 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 58: Rest of Europe Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 59: Rest of Europe 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• ASIA-PACIFIC
  • Service Delivery Automation Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • TABLE 60: Asia-Pacific Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 61: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 62: Asia-Pacific Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 63: Asia-Pacific 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030
• REST OF WORLD
  • TABLE 64: Rest of World Recent Past, Current & Future Analysis for Service Delivery Automation by Type - IT Process Automation and Business Process Automation - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 65: Rest of World 7-Year Perspective for Service Delivery Automation by Type - Percentage Breakdown of Value Sales for IT Process Automation and Business Process Automation for the Years 2024 & 2030
  • TABLE 66: Rest of World Recent Past, Current & Future Analysis for Service Delivery Automation by Vertical - IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 67: Rest of World 7-Year Perspective for Service Delivery Automation by Vertical - Percentage Breakdown of Value Sales for IT, Telecom & Media, Retail & Consumer Goods, BFSI, Travel, Hospitality & Transportation and Other Verticals for the Years 2024 & 2030

IV. COMPETITION