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市场调查报告书
商品编码
1363479

呼叫中心人工智慧市场规模、份额、趋势分析报告：按组件、按用途、按部署、按公司规模、按行业、按通路、按地区、细分趋势，2023-2030

Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application, By Deployment, By Enterprise Size, By Industry, By Channel, By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10个工作天内

价格

呼叫中心人工智慧市场成长与趋势：

Grand View Research, Inc. 的一项新研究显示，到 2030 年，全球呼叫中心人工智慧市场规模预计将达到 70.8 亿美元。

预计 2023 年至 2030 年年复合成长率为 23.1%。随着人工智慧 (AI) 的最新进展，企业正在利用该技术实现客户服务功能，将服务从电子邮件和讯息转移到人工智慧驱动的聊天机器人，以改善客户体验和参与度。智慧虚拟助理 (IVA) 和聊天机器人等人工智慧技术可以为潜在客户提供折扣和优惠券机会，让销售负责人能够提供对达成交易至关重要的个人风格。Masu。

同样，人工智慧可以为呼叫中心负责人提供有关客户的历史资料和见解，使他们能够提供有价值的追加销售和交叉销售机会。例如，2023年6月，销售和设计家具、厨具和家居产品的瑞典跨国公司Inter IKEA Systems BV将提供培训，将其呼叫中心员工转变为室内设计顾问。该公司还建造了一个名为「Billy」的机器人，该机器人采用人工智慧技术来提供常规客户服务。

呼叫中心采用混合业务模式提供了充满希望的市场成长机会。混合模式预计将促进自助服务和业务自动化。支援人工智慧的聊天机器人的引入可以帮助客户回答简单的问题和常见问题解答，使人工客服人员能够处理更复杂的问题，并帮助联络中心提供以客户为中心的业务方法。 COVID-19 的出现迫使企业采用人工智慧驱动的混合生态系统，该系统的有效性预计将在预测期内提供有希望的成长机会。

客服人员可以在所有管道中使用整合的人工智慧和机器人，创造真正的全通路、人工智慧驱动的呼叫中心。人工智慧软体可以减少等待时间、改善客户服务并提高客户满意度。呼叫中心人工智慧产业的主要竞争正在透过与其他组织合作来改善客户服务以保持竞争力。

例如，2021 年 3 月，Jio Haptik Technologies Limited 宣布与 Zendesk 合作，Zendesk 是着名的服务导向 CRM 公司之一，致力于开发改善客户关係的软体。透过这项配合措施，Jio Haptik Technologies Limited 将透过将人工智慧驱动的自动化与人力结合来改变客户体验。对于使用 Zendesk 的企业，Jio Haptik Technologies Limited 成为客户服务的第一线，自动执行日常联络方式并减少回应时间。

北美拥有最大的市场占有率，预计在整个预测期内将保持其主导地位。快速的技术进步、全球供应商在市场上的存在以及该地区人工智慧解决方案的日益采用是推动市场成长的要素。由于呼叫中心解决方案（包括分析和报告、客户路由以及云端和远端中心）的不断技术进步，亚太地区正在经历快速成长。中国、印度和日本等国家将透过减少企业营运支出以及增加对语音分析和语音辨识技术的投资来推动呼叫中心业务转型的要求。

呼叫中心人工智慧市场报告亮点

  • 由于呼叫中心人工智慧技术的早期采用，北美预计将占据最高的市场份额。智慧型手机的普及和呼叫中心技术的进步正在推动全部区域的采用。
  • BFSI 产业处于提供人工智慧应用程式的前沿。该行业正在开拓使用人工智慧智慧聊天机器人来重新定义客户体验。这些聊天机器人与客户合作，并提供一个介面来自动执行多个后端任务。
  • 由于全球智慧型手机用户的普及不断提高，预计电话领域将在预测期内占据最大的市场规模。大多数消费者更喜欢这种模式，因为它提供了更好的用户体验。
  • 由于新冠肺炎 (COVID-19) 疫情的爆发，无论哪个地区或国家，通话量都在迅速增加。近年来，旅游和医疗保健资讯中心的呼叫量显着增加。

目录

第1章调查方法和范围

第2章执行摘要

第3章市场变数、趋势和范围

  • 市场体系
  • 产业价值链分析
  • 呼叫中心人工智慧市场 – 市场动态
    • 市场促进因素分析
    • 市场抑制因素分析
    • 产业挑战
  • 商业环境工具分析：呼叫中心AI市场
    • 波特五力分析
    • PESTLE分析
  • 经济大趋势分析

第4章呼叫中心人工智慧市场：按组成部分的估计和趋势分析

  • 呼叫中心人工智慧市场，按组成部分：要点
  • 呼叫中心人工智慧市场：2022 年和 2030 年组件变化分析
  • 解决方案
  • 服务

第5章呼叫中心人工智慧市场：按用途估算与趋势分析

  • 按用途的呼叫中心人工智慧市场：要点
  • 呼叫中心人工智慧市场：2022 年和 2030 年用途变化分析
  • 预测呼叫路由
  • 旅程编排
  • 品管
  • 情绪分析
  • 员工管理和高阶排班
  • 其他的

第6章呼叫中心人工智慧市场：发展预测及趋势分析

  • 呼叫中心人工智慧市场的部署：重点
  • 呼叫中心人工智慧市场：2022 年和 2030 年演进变化分析
  • 云
  • 本地

第7章呼叫中心人工智慧市场：依公司规模估算与趋势分析

  • 按公司规模分類的呼叫中心人工智慧市场：要点
  • 呼叫中心人工智慧市场：2022 年和 2030 年公司规模变化分析
  • 中小企业
  • 大公司

第8章呼叫中心人工智慧市场：产业预测与趋势分析

  • 呼叫中心人工智慧市场（按行业）：要点
  • 呼叫中心人工智慧市场：2022年和2030年产业变化分析
  • BFSI
  • 资讯科技和通讯
  • 卫生保健
  • 零售
  • 能源和公共
  • 旅游和招待
  • 其他的

第9章呼叫中心人工智慧市场：通路估算与趋势分析

  • 呼叫中心人工智慧市场（按通路）：重点
  • 呼叫中心人工智慧市场：2022 年和 2030 年通路变化分析
  • 电话
  • 社群媒体
  • 聊天
  • 电子邮件或简讯
  • 网站

第10章呼叫中心人工智慧市场：区域估算与趋势分析

  • 呼叫中心人工智慧市场：2022 年和 2030 年区域变化分析
  • 北美洲
    • 2017-2030 年市场估计与预测
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 2017-2030 年市场估计与预测
    • 德国
    • 英国
    • 法国
  • 亚太地区
    • 2017-2030 年市场估计与预测
    • 中国
    • 日本
    • 印度
  • 中美洲和南美洲
    • 2017-2030 年市场估计与预测
    • 巴西
  • 中东和非洲
    • 2017-2030 年市场估计与预测

第11章竞争形势

  • 公司分类
  • 公司市场地位
  • 2022 年公司市场占有率分析
  • 企业热力图分析
  • 策略规划
  • 公司简介/名单
    • IBM
    • NICE
    • ZENDESK
    • BRIGHT PATTERN
    • SMARTACTION LLC
    • ARTIFICIAL SOLUTIONS
    • SAP
    • ORACLE
    • AVAYA INC.
    • JIO HAPTIK TECHNOLOGIES LIMITED
Product Code: GVR-4-68039-957-9

Call Center AI Market Growth & Trends:

The global call center AI market size is expected to reach USD 7.08 billion by 2030, according to a new study by Grand View Research, Inc.. It is expected to expand at a CAGR of 23.1% from 2023 to 2030. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.

Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.

The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.

Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.

For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.

North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.

Call Center AI Market Report Highlights:

  • North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
  • The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
  • Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
  • The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Research Methodology
  • 1.2. Research Scope and Assumptions
  • 1.3. Information Procurement
    • 1.3.1. Purchased Database
    • 1.3.2. Gvr's Internal Database
    • 1.3.3. Secondary Sources & Third-Party Perspectives
    • 1.3.4. Primary Research
  • 1.4. Information Analysis
    • 1.4.1. Data Analysis Models
  • 1.5. Market Formulation & Data Visualization
  • 1.6. Data Validation & Publishing

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segmental Outlook
  • 2.3. Competitive Insights

Chapter 3. Market Variables, Trends, and Scope

  • 3.1. Market Lineage
  • 3.2. Industry Value Chain Analysis
  • 3.3. Call Center AI Market - Market Dynamics
    • 3.3.1. Market Driver Analysis
      • 3.3.1.1. Increasing Penetration Of Social Media Platforms
      • 3.3.1.2. Increasing Deployment Of Ai Solutions By Organizations For Seamless Business Operation
    • 3.3.2. Market Restraint Analysis
      • 3.3.2.1. Risk Of Data Loss
    • 3.3.3. Industry Challenges
  • 3.4. Business Environmental Tools Analysis: Call Center AI Market
    • 3.6.1. porter's Five Forces Analysis
      • 3.6.1.1. Bargaining Power Of Suppliers
      • 3.6.1.2. Bargaining Power Of Buyers
      • 3.6.1.3. Threat Of Substitution
      • 3.6.1.4. Threat Of New Entrants
      • 3.6.1.5. Competitive Rivalry
    • 3.6.2. Pestle Analysis
      • 3.6.2.1. Political Landscape
      • 3.6.2.2. Economic Landscape
      • 3.6.2.3. Social Landscape
      • 3.6.2.4. Technology Landscape
      • 3.6.2.5. Environmental Landscape
      • 3.6.2.6. Legal Landscape
  • 3.7. Economic Mega Trend Analysis

Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis

  • 4.1. Call Center AI Market, by Component: Key Takeaways
  • 4.2. Call Center AI Market: Component Movement Analysis, 2022 & 2030
  • 4.3. Solution
    • 4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 4.4.2. Professional Services
      • 4.4.2.1. Training And Consulting
      • 4.4.2.2. System Integration And Implementations
      • 4.4.2.3. Support And Maintenance
    • 4.4.3. Managed Services

Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis

  • 5.1. Call Center AI Market, by Application: Key Takeaways
  • 5.2. Call Center AI Market: Application Movement Analysis, 2022 & 2030
  • 5.3. Predictive Call Routing
    • 5.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.4. Journey Orchestration
    • 5.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.5. Quality Management
    • 5.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.6. Sentiment Analysis
    • 5.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.7. Workforce Management & Advanced Scheduling
    • 5.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 6. Call Center Ai Market: Deployment Estimates & Trend Analysis

  • 6.1. Call Center Ai Market, By Deployment: Key Takeaways
  • 6.2. Call Center Ai Market: Deployment Movement Analysis, 2022 & 2030
  • 6.3. Cloud
    • 6.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 6.4. On-Premises
    • 6.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis

  • 7.1. Call Center AI Market, by Enterprise Size: Key Takeaways
  • 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2022 & 2030
  • 7.3. Small & Medium Size Enterprise
    • 7.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 7.4. Large Enterprise
    • 7.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 8. Call Center AI Market: Industry Estimates & Trend Analysis

  • 8.1. Call Center AI Market, by Industry: Key Takeaways
  • 8.2. Call Center AI Market: Industry Movement Analysis, 2022 & 2030
  • 8.3. BFSI
    • 8.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.4. It & Telecommunciation
    • 8.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.5. Healthcare
    • 8.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.6. Retail
    • 8.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.7. Energy & Utilities
    • 8.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.8. Travels & Hospitality
    • 8.8.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 8.9. Others
    • 8.9.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 9. Call Center Ai Market: Channel Estimates & Trend Analysis

  • 9.1. Call Center Ai Market, By Channel: Key Takeaways
  • 9.2. Call Center Ai Market: Channel Movement Analysis, 2022 & 2030
  • 9.3. Phone
    • 9.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.4. Social Media
    • 9.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.5. Chat
    • 9.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.6. Email Or Text
    • 9.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 9.7. Website
    • 9.7.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis

  • 10.1. Call Center AI Market: Regional Movement Analysis, 2022 & 2030
  • 10.2. North America
    • 10.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.2.2. U.S.
      • 10.2.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
    • 10.2.3. Canada
      • 10.2.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.2.4. Mexico
      • 10.2.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.3. Europe
    • 10.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.2. Germany
      • 10.3.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.3. U.K.
      • 10.3.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.3.4. France
      • 10.3.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.4. Asia Pacific
    • 10.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.2. China
      • 10.4.2.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.3. Japan
      • 10.4.3.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.4.4. India
      • 10.4.4.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
  • 10.5. Central & South America
    • 10.5.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)
    • 10.5.2. Brazil
      • 10.5.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  • 10.6. Middle East & Africa
    • 10.6.1. Market Estimates And Forecasts, 2017 - 2030 (USD Million)

Chapter 11. Competitive Landscape

  • 11.1. Company Categorization
  • 11.2. Company Market Positioning
  • 11.3. Company Market Share Analysis, 2022
  • 11.4. Company Heat Map Analysis
  • 11.5. Strategy Mapping
  • 11.6. Company Profiles/Listing
    • 11.6.1. IBM
      • 11.6.1.1. Overview
      • 11.6.1.2. Financial Performance
      • 11.6.1.3. Product Benchmarking
      • 11.6.1.4. Strategic Initiatives
    • 11.6.2. NICE
      • 11.6.2.1. Overview
      • 11.6.2.2. Financial Performance
      • 11.6.2.3. Product Benchmarking
      • 11.6.2.4. Strategic Initiatives
    • 11.6.3. ZENDESK
      • 11.6.3.1. Overview
      • 11.6.3.2. Financial Performance
      • 11.6.3.3. Product Benchmarking
      • 11.6.3.4. Strategic Initiatives
    • 11.6.4. BRIGHT PATTERN
      • 11.6.4.1. Overview
      • 11.6.4.2. Financial Performance
      • 11.6.4.3. Product Benchmarking
      • 11.6.4.4. Strategic Initiatives
    • 11.6.5. SMARTACTION LLC
      • 11.6.5.1. Overview
      • 11.6.5.2. Financial Performance
      • 11.6.5.3. Product Benchmarking
      • 11.6.5.4. Strategic Initiatives
    • 11.6.6. ARTIFICIAL SOLUTIONS
      • 11.6.6.1. Overview
      • 11.6.6.2. Financial Performance
      • 11.6.6.3. Product Benchmarking
      • 11.6.6.4. Strategic Initiatives
    • 11.6.7. SAP
      • 11.6.7.1. Overview
      • 11.6.7.2. Financial Performance
      • 11.6.7.3. Product Benchmarking
      • 11.6.7.4. Strategic Initiatives
    • 11.6.8. ORACLE
      • 11.6.8.1. Overview
      • 11.6.8.2. Financial Performance
      • 11.6.8.3. Product Benchmarking
      • 11.6.8.4. Strategic Initiatives
    • 11.6.9. AVAYA INC.
      • 11.6.9.1. Overview
      • 11.6.9.2. Financial Performance
      • 11.6.9.3. Product Benchmarking
      • 11.6.9.4. Strategic Initiatives
    • 11.6.10. JIO HAPTIK TECHNOLOGIES LIMITED
      • 11.6.10.1. Overview
      • 11.6.10.2. Financial Performance
      • 11.6.10.3. Product Benchmarking
      • 11.6.10.4. Strategic Initiatives

List of Tables

  • TABLE 1 Call Center AI market outlook - Industry snapshot & key buying criteria
  • TABLE 2 Global Call Center AI market, 2017-2030 (USD Million)
  • TABLE 3 Global Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 4 Global Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 5 Global Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 6 Global Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 7 Global Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 8 Global Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 9 North America Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 10 North America Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 11 North America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 12 North America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 13 North America Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 14 North America Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 15 U.S. Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 16 U.S. Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 17 U.S. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 18 U.S. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 19 U.S. Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 20 U.S. Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 21 Canada Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 22 Canada Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 23 Canada Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 24 Canada Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 25 Canada Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 26 Canada Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 27 Mexico Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 28 Mexico Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 29 Mexico Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 30 Mexico Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 31 Mexico Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 32 Mexico Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 33 Europe Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 34 Europe Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 35 Europe Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 36 Europe Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 37 Europe Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 38 Europe Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 39 U.K. Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 40 U.K. Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 41 U.K. Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 42 U.K. Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 43 U.K. Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 44 U.K. Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 45 Germany Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 46 Germany Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 47 Germany Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 48 Germany Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 49 Germany Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 50 Germany Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 51 France Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 52 France Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 53 France Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 54 France Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 55 France Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 56 France Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 57 Asia Pacific Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 58 Asia Pacific Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 59 Asia Pacific Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 60 Asia Pacific Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 61 Asia Pacific Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 62 Asia Pacific Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 63 China Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 64 China Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 65 China Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 66 China Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 67 China Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 68 China Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 69 Japan Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 70 Japan Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 71 Japan Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 72 Japan Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 73 Japan Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 74 Japan Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 75 India Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 76 India Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 77 India Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 78 India Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 79 India Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 80 India Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 81 Central & South America Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 82 Central & South America Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 83 Central & South America Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 84 Central & South America Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 85 Central & South America Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 86 Central & South America Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 87 Brazil Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 88 Brazil Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 89 Brazil Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 90 Brazil Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 91 Brazil Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 92 Brazil Call Center AI market, by channel, 2017 - 2030 (USD Million)
  • TABLE 93 MEA Call Center AI market, by component, 2017 - 2030 (USD Million)
  • TABLE 94 MEA Call Center AI market, by application, 2017 - 2030 (USD Million)
  • TABLE 95 MEA Call Center AI market, by deployment, 2017 - 2030 (USD Million)
  • TABLE 96 MEA Call Center AI market, by enterprise size, 2017 - 2030 (USD Million)
  • TABLE 97 MEA Call Center AI market, by industry, 2017 - 2030 (USD Million)
  • TABLE 98 MEA Call Center AI market, by channel, 2017 - 2030 (USD Million)

List of Figures

  • FIG. 1 Market segmentation & scope
  • FIG. 2 Penetration & growth prospect mapping
  • FIG. 3 Call Center AI Market - Value chain analysis
  • FIG. 4 Call Center AI market dynamics
  • FIG. 5 Porter's five forces analysis
  • FIG. 6 Call Center AI Market- PEST analysis
  • FIG. 7 Call Center AI market share by component, 2022 & 2030
  • FIG. 8 Call Center AI market share by application, 2022 & 2030
  • FIG. 9 Call Center AI market share by deployment, 2022 & 2030
  • FIG. 10 Call Center AI market share by enterprise size, 2022 & 2030
  • FIG. 11 Call Center AI market share by industry, 2022 & 2030
  • FIG. 12 Call Center AI market share by channel, 2022 & 2030
  • FIG. 13 Regional marketplace: Key takeaways
  • FIG. 14 Regional outlook, 2022 & 2030