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2024 年客服中心人工智慧全球市场报告
市场调查报告书
商品编码
1392529

2024 年客服中心人工智慧全球市场报告

Call Center AI Global Market Report 2024
出版日期: 按订单生产 | 出版商: The Business Research Company | 英文 200 Pages | 商品交期: 2-10个工作天内

价格
简介目录

近年来，客服中心AI的市场规模迅速扩大。将从2023年的21.7亿美元扩大到2024年的27亿美元，复合年增长率为24.6%。业绩期间的成长是由于客户体验的改善、客户期望的提高、客户互动的增加、对成本效率的需求以及与现有系统的整合。

对基于人工智慧的智慧型虚拟助理和聊天机器人的需求不断增长，正在推动客服中心人工智慧市场的成长。基于人工智慧的智慧型虚拟助理和聊天机器人提供增强的客户支援服务，为客户提供巨大的机会和更好的沟通。受新冠肺炎（COVID-19）疫情影响，各地区、各部门客户服务中心的呼叫量大幅增加。为了为来电者提供第一时间的解决方案，客服中心正在部署聊天机器人、人工智慧和自然语言处理等自动化技术。他们还帮助客户绘製体验并实施这些体验，以减少电话、电子邮件和聊天。例如，根据提供机器学习和巨量资料资讯的美国论坛 RT Insights 的数据，到年终，以聊天机器人和虚拟助理形式出现的对话式人工智慧将覆盖 1.23 亿美国成年人，即美国总人口。据说47 %的人每月至少会使用一次。对基于人工智慧的智慧型虚拟助理和聊天机器人的需求不断增长，正在加速客服中心人工智慧市场的成长。

对改善客户体验的需求不断增长将推动未来几年客服中心人工智慧市场的成长。客户经验是指客户对公司产品、服务和品牌的整体看法和满意度。客服中心人工智慧透过自动化任务、提供个人化支援和提高效率来增强客户体验，从而实现更快、更准确的回应和更高的客户满意度。例如， 美国1 月，60% 的企业主管表示，他们有 64% 的人强烈相信提供客户服务将提高客户维繫并促进成长。因此，对改善客户体验的需求不断增长将有助于客服中心人工智慧市场的成长。

2023年客服中心人工智慧市场最大的地区将是北美。预计亚太地区将成为预测期内成长最快的地区。客服中心人工智慧市场报告涵盖的地区包括亚太地区、西欧、东欧、北美、南美、中东和非洲。

目录

第一章执行摘要

第二章客服中心AI市场特点

第三章客服中心人工智慧市场趋势与策略

第四章客服中心人工智慧市场-宏观经济场景

  • 高通膨对市场的影响
  • 乌克兰与俄罗斯战争对市场的影响
  • COVID-19 对市场的影响

第五章 全球客服中心人工智慧市场规模及成长

  • 全球客服中心AI市场驱动与抑制因素
    • 市场驱动力
    • 市场抑制因素
  • 2018-2023年全球客服中心人工智慧市场规模表现与成长
  • 2023-2028、2033年全球客服中心人工智慧市场规模及成长预测

第六章客服中心AI市场区隔

  • 全球客服中心人工智慧市场，按组件细分、实际和预测，2018-2023、2023-2028、2033
  • 电脑平台
  • 解决方案
  • 服务
  • 全球客服中心人工智慧市场，按部署类型细分、实际和预测，2018-2023、2023-2028、2033
  • 云
  • 本地
  • 全球客服中心人工智慧市场，按产业细分、实际和预测，2018-2023、2023-2028、2033
  • 银行、金融服务和保险 (BFSI)
  • 零售与电子商务
  • 电讯
  • 医疗保健
  • 媒体和娱乐
  • 旅行和招待
  • 其他行业

第七章客服中心人工智慧市场区域与国家分析

  • 全球客服中心人工智慧市场，按地区、业绩和预测，2018-2023、2023-2028、2033
  • 全球客服中心人工智慧市场，按国家、业绩和预测，2018-2023、2023-2028、2033

第八章亚太客服中心人工智慧市场

第九章中国客服中心人工智慧市场

第十章 印度客服中心AI市场

第十一章 日本客服中心AI市场

第十二章 澳洲客服中心AI市场

第十三章 印尼客服中心人工智慧市场

第14章 韩国客服中心AI市场

第十五章 西欧客服中心人工智慧市场

第十六章英国客服中心人工智慧市场

第十七章 德国客服中心AI市场

第十八章 法国客服中心AI市场

第十九章 义大利客服中心AI市场

第20章 西班牙客服中心AI市场

第21章 东欧客服中心人工智慧市场

第22章 俄罗斯客服中心AI市场

第23章 北美客服中心AI市场

第24章美国客服中心AI市场

第25章 加拿大客服中心人工智慧市场

第26章 南美客服中心人工智慧市场

第27章 巴西客服中心人工智慧市场

第28章 中东客服中心AI市场

第29章 非洲客服中心人工智慧市场

第30章客服中心人工智慧市场竞争形势及公司概况

  • 客服中心AI市场竞争形势
  • 客服中心人工智慧市场公司简介
    • Artificial Solutions International AB
    • IBM Corporation
    • Microsoft Corporation Inc.
    • Oracle Corporation
    • Amazon Web Services Inc

第31章 全球客服中心人工智慧市场竞争基准化分析

第32章全球客服中心人工智慧市场竞争仪錶板

第33章客服中心AI市场主要併购

第34章客服中心人工智慧市场未来展望及潜力分析

第35章附录

简介目录
Product Code: r10217

“Call Center AI Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on call center ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for call center ai? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The call center ai market global report ” from The Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

Scope

Markets Covered:

  • 1) By Component: Computer Platforms; Solutions; Services
  • 2) By Deployment Type: Cloud; On-Premise
  • 3) By Industry Vertical: Banking, Financial Services, And Insurance (BFSI); Retail And E-commerce; Telecom; Healthcare; Media And Entertainment; Travel And Hospitality; Other Industries
  • Companies Mentioned: Artificial Solutions International AB; IBM Corporation; Microsoft Corporation Inc.; Oracle Corporation; Amazon Web Services Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Executive Summary

The call center AI refer to software that helps businesses assign virtual agents for customer support engagements using custom-generated voices The purpose of using AI in call centers is to develop the customer experience and relieve human agents of time and energy spent on simple requests. AI can support customer support representatives be more productive and have engaging and personally satisfying conversations.

The main types of call center AI are computer platforms, solutions, and services. A computing platform is an environment in which software is run. It might be the hardware or the operating system (OS), even a web browser and related application programming interfaces, or other underlying software, on which a computer code runs. Call center AI is deployed on cloud and on-premises modes that are used by various industries such as banking, financial services, and insurance (BFSI), retail and e-commerce, telecom, healthcare, media and entertainment, travel and hospitality, and other industries.

The call center AI market research report is one of a series of new reports from The Business Research Company that provides call center ai market statistics, including call center AI industry global market size, regional shares, competitors with a call center AI market share, detailed call center ai market segments, market trends and opportunities, and any further data you may need to thrive in the call center AI industry. This call center AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The call center ai market size has grown exponentially in recent years. It will grow from $2. 17 billion in 2023 to $2. 7 billion in 2024 at a compound annual growth rate (CAGR) of 24. 6%. The growth in the historic period can be attributed to customer experience improvement, rise in customer expectations, growing volume of customer interactions, cost efficiency imperative, integration with existing systems. .

The call center ai market size is expected to see exponential growth in the next few years. It will grow to $6. 75 billion in 2028 at a compound annual growth rate (CAGR) of 25. 8%. The growth in the forecast period can be attributed to personalization of customer interactions, enhanced sentiment analysis, focus on accessibility features, evolving customer communication preferences, multi-channel support. . Major trends in the forecast period include increased adoption of virtual assistants and chatbots, conversational ai for natural language processing, voice biometrics for authentication, continuous learning and adaptability, enhanced call analytics and reporting, integration with crm systems. .

Rising demand for AI-based intelligent virtual assistants and chatbots are driving the growth of the call center AI market. AI-based intelligent virtual assistants and chatbots provide enhanced customer support services that offer immense opportunities and better communications to clients. The epidemic of COVID-19 has resulted in an exponential increase in call volumes at customer service centers across geographies and sectors. To give callers first contact resolution, contact centers have implemented automation techniques such as chatbots, artificial intelligence, and natural language processing. They are also mapping experiences and assisting clients in implementing them to reduce calls, emails, and chats. For instance, according to RT insights, a United States forum that provides information on machine learning and big data, conversational AI in the form of chatbots or virtual assistants will be utilized at least once a month by 123 million US adults, or 47% of the population by the end of 2022. Such rising demand for AI-based intelligent virtual assistants and chatbots is accelerating the call center AI market growth.

The increasing demand for enhanced customer experience will propel the growth of the call center AI market going forward. Customer experience refers to the overall perception and satisfaction a customer has when interacting with a company's products, services, and brand throughout their journey. Call center AI is used to customer experience by automating tasks, providing personalized support, and improving efficiency, resulting in faster, more accurate responses and higher satisfaction levels. For instance, in January 2023, according to the Zendesk Customer Experience Trends Report 2022, a US-based provider of software-as-a-service products, 60% of business owners believe that providing good customer service encourages client retention, and 64% believe it has a positive effect on growth. Therefore, the increasing demand for enhanced customer experience will contribute to the growth of the call center AI market.

Technology advancement is a key trend gaining popularity in the call center AI market. Introducing new technologies helps the market grow and provides an enhanced experience to the clients. For instance, in September 2021, Google introduced the beta launch of Dialogflow CX, the latest version of the company's suite for building conversational experiences that includes a set of new abilities for advanced virtual agents. The product is launched and available as a part of Google's Contact Centre AI. Dialogflow CX is a conversation management system that works across a variety of platforms, including mobile, online, smart devices, chatbots, interactive voice response systems, messaging applications, and more. The previous version of the product provided a standard agent as compared to the newer version which provides an advanced agent with paid enhanced features such as extended audio input/output.

Major companies operating in the call center AI market focus on product innovation, such as AI chat services, to enhance customer interactions and optimize operational efficiency. AI chat service refers to the use of artificial intelligence-powered chatbots and virtual agents to engage with customers and provide automated, text-based support. For instance, in January 2023, SoftBank Corp., a Japan-based telecom and IT operator company, launched the AI Chat service for internal use. It is introduced for internal use, so all SoftBank employees can utilize generative AI for their work more proactively and safely in a secure environment. SoftBank employees will be able to fully utilize this AI service in a safe environment so they can perform their existing tasks better and boost their efficiency and productivity by, such as creating documents and making translations.

In July 2021, Nice, an Israel-based technology company, acquired ContactEngine for an undisclosed amount. Through this acquisition, Nice's CXone suite of customer experience solutions includes ContactEngine's contact center AI technologies, and users in field service and call centers can gain from the acquisition of ContactEngine. ContactEngine is a UK-based conversational AI technology that enables brands to proactively engage customers in conversations that fulfill business objectives.

Major companies operating in the in the call center ai market report are: Artificial Solutions International AB, IBM Corporation, Microsoft Corporation Inc., Oracle Corporation,Amazon Web Services Inc.,SAP SE, Google LLC,Avaya Holdings Corp.,NICE Ltd., Nuance Communications Inc.,Zendesk Inc., EdgeVerve Systems Ltd., Pypestream,Avaamo Technologies Pvt. Ltd., Jio Haptik Technologies Ltd.,Amazon Web Services, Genesys Telecommunications Laboratories Inc.,Verint Systems Inc.,Salesforce Inc.,Twilio Inc.,Five9 Inc.,Talkdesk Inc.,Alvaria Inc.,Pegasystems Inc.,Freshworks Inc.,ujet. cx,Sharpen Technologies Inc.,LivePerson Inc.,Inference Solutions Pty Ltd,Ada Support Inc.

North America was the largest region in the call center AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the call center ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa

The countries covered in the call center ai market report are: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.

The call center AI market includes revenues earned by entities by providing conversational AI and chatbots services, proactive conversational AI, interactive voice response (IVR) knowledge management, self-service analytics. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Table of Contents

1. Executive Summary

2. Call Center AI Market Characteristics

3. Call Center AI Market Trends And Strategies

4. Call Center AI Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Call Center AI Market Size and Growth

  • 5.1. Global Call Center AI Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Call Center AI Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Call Center AI Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Call Center AI Market Segmentation

  • 6.1. Global Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Computer Platforms
  • Solutions
  • Services
  • 6.2. Global Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On-Premises
  • 6.3. Global Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Retail And E-commerce
  • Telecom
  • Healthcare
  • Media And Entertainment
  • Travel And Hospitality
  • Other Industries

7. Call Center AI Market Regional And Country Analysis

  • 7.1. Global Call Center AI Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Call Center AI Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Call Center AI Market

  • 8.1. Asia-Pacific Call Center AI Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8. 4. Asia-Pacific Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Call Center AI Market

  • 9.1. China Call Center AI Market Overview
  • 9.2. China Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9. 4. China Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Call Center AI Market

  • 10.1. India Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Call Center AI Market

  • 11.1. Japan Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.2. Japan Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Call Center AI Market

  • 12.1. Australia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Call Center AI Market

  • 13.1. Indonesia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Call Center AI Market

  • 14.1. South Korea Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.2. South Korea Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Call Center AI Market

  • 15.1. Western Europe Call Center AI Market Overview
  • 15.2. Western Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15. 4. Western Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Call Center AI Market

  • 16.1. UK Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Call Center AI Market

  • 17.1. Germany Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Call Center AI Market

  • 18. 5. France Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 6. France Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18. 7. France Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Call Center AI Market

  • 19. 9. Italy Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.10. Italy Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.11. Italy Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Call Center AI Market

  • 20.13. Spain Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.14. Spain Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.15. Spain Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Call Center AI Market

  • 21.1. Eastern Europe Call Center AI Market Overview
  • 21.2. Eastern Europe Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21. 4. Eastern Europe Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Call Center AI Market

  • 22.1. Russia Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Call Center AI Market

  • 23.1. North America Call Center AI Market Overview
  • 23.2. North America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23. 4. North America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Call Center AI Market

  • 24.1. USA Call Center AI Market Overview
  • 24.2. USA Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24. 4. USA Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Call Center AI Market

  • 25.1. Canada Call Center AI Market Overview
  • 25.2. Canada Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25. 4. Canada Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Call Center AI Market

  • 26.1. South America Call Center AI Market Overview
  • 26.2. South America Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26. 4. South America Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Call Center AI Market

  • 27.1. Brazil Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Call Center AI Market

  • 28.1. Middle East Call Center AI Market Overview
  • 28.2. Middle East Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28. 4. Middle East Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Call Center AI Market

  • 29.1. Africa Call Center AI Market Overview
  • 29.2. Africa Call Center AI Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Call Center AI Market, Segmentation By Deployment Type, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29. 4. Africa Call Center AI Market, Segmentation By Industry Vertical, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Call Center AI Market Competitive Landscape And Company Profiles

  • 30.1. Call Center AI Market Competitive Landscape
  • 30.2. Call Center AI Market Company Profiles
    • 30.2.1. Artificial Solutions International AB
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1. 4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2. 4. Financial Performance
    • 30.2.3. Microsoft Corporation Inc.
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3. 4. Financial Performance
    • 30.2. 4. Oracle Corporation
      • 30.2. 4.1. Overview
      • 30.2. 4.2. Products and Services
      • 30.2. 4.3. Strategy
      • 30.2. 4. 4. Financial Performance
    • 30.2. 5. Amazon Web Services Inc
      • 30.2. 5.1. Overview
      • 30.2. 5.2. Products and Services
      • 30.2. 5.3. Strategy
      • 30.2. 5. 4. Financial Performance

31. Global Call Center AI Market Competitive Benchmarking

32. Global Call Center AI Market Competitive Dashboard

33. Key Mergers And Acquisitions In The Call Center AI Market

34. Call Center AI Market Future Outlook and Potential Analysis

  • 34.1 Call Center AI Market In 2028 - Countries Offering Most New Opportunities
  • 34.2 Call Center AI Market In 2028 - Segments Offering Most New Opportunities
  • 34. 3 Call Center AI Market In 2028 - Growth Strategies
    • 34.3.1 Market Trend Based Strategies
    • 34.3.2 Competitor Strategies

35. Appendix

  • 35.1. Abbreviations
  • 35.2. Currencies
  • 35.3. Historic And Forecast Inflation Rates
  • 35. 4. Research Inquiries
  • 35. 5. The Business Research Company
  • 35. 6. Copyright And Disclaimer