Product Code: GVR-2-68038-484-0
Business Process Outsourcing Market Growth & Trends:
The global business process outsourcing market size is anticipated to reach USD 525.23 billion by 2030, growing at a CAGR of 9.6% from 2024 to 2030, according to a new study by Grand View Research Inc. Factors such as the increasing demand for outsourcing services across human resources, BFSI, and IT & telecommunication industries and the rising inclination of organizations to focus on their core competencies are anticipated to drive the business process outsourcing (BPO) market. Moreover, the evolution of next-generation services such as personalized consumer experience, smart self-service, and rising consumer demand for multi-channel communication is anticipated to create opportunities for the market over the forecast period.
Over the last decade, the industry has experienced tremendous growth owing to benefits offered by business process outsourcing services, such as cost savings and increased flexibility. The global service industry has witnessed a dynamic shift with the advancement of the information and communication technology. Outsourcing business processes enables organizations to cut costs by shifting operations to nearshore or offshore locations, leveraging a low-cost and dynamic talent pool to meet business requirements. Additionally, the rising adoption of cloud-based services, artificial intelligence, and robotic process automation in the BPO sector is expected to favor market growth in the coming years. Online interactions, cross-channel campaigns, and omnichannel communications are expected to be pivotal in improving customer engagement processes.
The global business process outsourcing market continues to experience robust growth driven by several key factors. Technological advancements, particularly in automation, artificial intelligence, and data analytics, are revolutionizing BPO operations, enhancing efficiency, and enabling more sophisticated services. Companies are increasingly focusing on core competencies while outsourcing non-core functions to specialized BPO providers, driving demand for outsourcing services. Additionally, globalization and the expansion of businesses into new markets are fueling the need for scalable and cost-effective solutions, further propelling the market's growth. Moreover, emerging trends such as the gig economy and the rise of digital-first customer service are reshaping the BPO landscape, offering new opportunities for growth and innovation within the industry.
Business Process Outsourcing Market Report Highlights:
- The Training and Development Outsourcing segment is expected to register the highest CAGR of around 11% over the forecast period. Outsourcing allows companies to tap into a pool of expertise and resources without investing in building their internal learning and development teams. Moreover, training employees requires time and resources from a company's core business activities. Outsourcing T&D frees up internal teams to focus on core competencies and strategic initiatives.
- The onshore segment is expected to register the highest CAGR of 10.0% over the forecast period. Onshore outsourcing minimizes risks associated with intellectual property theft, data security breaches, and political instability, which can be concerns of offshore outsourcing.
- The cloud segment is expected to register the highest CAGR of 11.2% from 2024 to 2030. Cloud-based BPO eliminates the need for companies to invest in expensive hardware, software licenses, and IT infrastructure to manage BPO operations. Cloud providers handle these aspects, leading to significant cost savings.
- The retail segment is expected to register the highest CAGR of 13.6% from 2024 to 2030. With massive data sets and real-time data analysis, outsourcing offers businesses a deeper understanding of consumer expectations. With the aid of a data entry services provider, companies can focus on market trends, best-selling products, and tracking returns, among others, to make informed decisions.
- The Asia Pacific region is expected to register the highest CAGR of around 11.0% from 2024 to 2030. The market is expected to witness significant growth owing to the advances in digital technologies, the increasing number of e-commerce platforms, and the rising preference for outsourcing non-core services across various industries, including telecommunications, BFSI, healthcare, retail, and travel & hospitality.
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Market Segmentation and Scope
- 1.2. Market Definitions
- 1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
- 1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segment Outlook
- 2.3. Competitive Insights
Chapter 3. Business Process Outsourcing Market Variables, Trends, & Scope
- 3.1. Market Introduction/Lineage Outlook
- 3.2. Industry Value Chain Analysis
- 3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Market Opportunity Analysis
- 3.4. Business Process Outsourcing Market Analysis Tools
- 3.4.1. Porter's Analysis
- 3.4.1.1. Bargaining power of the suppliers
- 3.4.1.2. Bargaining power of the buyers
- 3.4.1.3. Threats of substitution
- 3.4.1.4. Threats from new entrants
- 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
- 3.4.2.1. Political landscape
- 3.4.2.2. Economic and Social landscape
- 3.4.2.3. Technological landscape
- 3.4.2.4. Environmental landscape
- 3.4.2.5. Legal landscape
Chapter 4. Business Process Outsourcing Market: Service Type Estimates & Trend Analysis
- 4.1. Segment Dashboard
- 4.2. Business Process Outsourcing Market: Service Type Movement Analysis, 2023 & 2030 (USD Billion)
- 4.3. Finance & Accounting
- 4.3.1. Finance & Accounting Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.4. Human Resource
- 4.4.1. Human Resources Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.5. KPO
- 4.5.1. KPO Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.6. Procurement & Supply Chain
- 4.6.1. Procurement & Supply Chain Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.7. Customer Services
- 4.7.1. Customer Services Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.8. Sales & Marketing
- 4.8.1. Sales & Marketing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.9. Logistics
- 4.9.1. Logistics Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.10. Training and Development Outsourcing
- 4.10.1. Training and Development Outsourcing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 4.11. Others
- 4.11.1. Other Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 5. Business Process Outsourcing Market: Outsourcing Type Estimates & Trend Analysis
- 5.1. Segment Dashboard
- 5.2. Business Process Outsourcing Market: Outsourcing Type Movement Analysis, 2023 & 2030 (USD Billion)
- 5.3. Onshore
- 5.3.1. Onshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 5.4. Offshore
- 5.4.1. Offshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 5.5. Nearshore
- 5.5.1. Nearshore Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 6. Business Process Outsourcing Market: Deployment Estimates & Trend Analysis
- 6.1. Segment Dashboard
- 6.2. Business Process Outsourcing Market: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
- 6.3. On premise
- 6.3.1. On premise Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 6.4. Cloud
- 6.4.1. Cloud Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 7. Business Process Outsourcing Market: End-use Estimates & Trend Analysis
- 7.1. Segment Dashboard
- 7.2. Business Process Outsourcing Market: End-use Movement Analysis, 2023 & 2030 (USD Billion)
- 7.3. BFSI
- 7.3.1. BFSI Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.4. Healthcare
- 7.4.1. Healthcare Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.5. Manufacturing
- 7.5.1. Manufacturing Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.6. IT & Telecommunications
- 7.6.1. IT & Telecommunication Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.7. Education
- 7.7.1. Education Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.8. Retail
- 7.8.1. Retail Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.9. Government & Defense
- 7.9.1. Government & Defense Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 7.10. Others
- 7.10.1. Others Market Value Estimates and Forecasts, 2018 - 2030 (USD Billion)
Chapter 8. Business Process Outsourcing Market: Regional Estimates & Trend Analysis
- 8.1. Business Process Outsourcing Market Share by Region, 2023 & 2030 (USD Billion)
- 8.2. North America
- 8.2.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.2.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.6. U.S.
- 8.2.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.2.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.7. Canada
- 8.2.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.2.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.2.8. Mexico
- 8.2.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.2.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.2.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.2.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3. Europe
- 8.3.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.3.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.6. UK
- 8.3.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.3.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.7. Germany
- 8.3.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.3.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.3.8. France
- 8.3.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.3.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.3.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.3.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4. Asia Pacific
- 8.4.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.6. China
- 8.4.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.7. India
- 8.4.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.8. Japan
- 8.4.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.9. Australia
- 8.4.9.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.9.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.9.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.9.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.9.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.10. South Korea
- 8.4.10.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.10.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.10.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.10.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.10.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.11. Singapore
- 8.4.11.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.11.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.11.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.11.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.11.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.4.12. Malaysia
- 8.4.12.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.12.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.4.12.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.4.12.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.4.12.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.5. Latin America
- 8.5.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.5.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.5.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.5.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.5.6. Brazil
- 8.5.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.5.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.5.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.5.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6. Middle East & Africa
- 8.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.6. UAE
- 8.6.6.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.6.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.6.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.6.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.6.6.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.7. KSA
- 8.6.7.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.7.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.7.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.7.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.6.7.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
- 8.6.8. South Africa
- 8.6.8.1. Market Size Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.8.2. Market Size Estimates and Forecasts by Service Type, 2018 - 2030 (USD Billion)
- 8.6.8.3. Market Size Estimates and Forecasts by Outsourcing Type, 2018 - 2030 (USD Billion)
- 8.6.8.4. Market Size Estimates and Forecasts by Deployment, 2018 - 2030 (USD Billion)
- 8.6.8.5. Market Size Estimates and Forecasts by End-use, 2018 - 2030 (USD Billion)
Chapter 9. Competitive Landscape
- 9.1. Recent Developments & Impact Analysis by Key Market Participants
- 9.2. Company Categorization
- 9.3. Company Market Share Analysis
- 9.4. Company Heat Map Analysis
- 9.5. Strategy Mapping
- 9.5.1. Expansion
- 9.5.2. Mergers & Acquisition
- 9.5.3. Partnerships & Collaborations
- 9.5.4. New Product Launches
- 9.5.5. Research And Development
- 9.6. Company Profiles
- 9.6.1. Accenture Plc
- 9.6.1.1. Participant's Overview
- 9.6.1.2. Financial Performance
- 9.6.1.3. Product Benchmarking
- 9.6.1.4. Recent Developments
- 9.6.2. Amdocs
- 9.6.2.1. Participant's Overview
- 9.6.2.2. Financial Performance
- 9.6.2.3. Product Benchmarking
- 9.6.2.4. Recent Developments
- 9.6.3. Capgemini
- 9.6.3.1. Participant's Overview
- 9.6.3.2. Financial Performance
- 9.6.3.3. Product Benchmarking
- 9.6.3.4. Recent Developments
- 9.6.4. CBRE
- 9.6.4.1. Participant's Overview
- 9.6.4.2. Financial Performance
- 9.6.4.3. Product Benchmarking
- 9.6.4.4. Recent Developments
- 9.6.5. Cognizant
- 9.6.5.1. Participant's Overview
- 9.6.5.2. Financial Performance
- 9.6.5.3. Product Benchmarking
- 9.6.5.4. Recent Developments
- 9.6.6. Delta BPO Solutions
- 9.6.6.1. Participant's Overview
- 9.6.6.2. Financial Performance
- 9.6.6.3. Product Benchmarking
- 9.6.6.4. Recent Developments
- 9.6.7. Go4Customer
- 9.6.7.1. Participant's Overview
- 9.6.7.2. Financial Performance
- 9.6.7.3. Product Benchmarking
- 9.6.7.4. Recent Developments
- 9.6.8. HCL Technologies Limited
- 9.6.8.1. Participant's Overview
- 9.6.8.2. Financial Performance
- 9.6.8.3. Product Benchmarking
- 9.6.8.4. Recent Developments
- 9.6.9. Infosys Limited
- 9.6.9.1. Participant's Overview
- 9.6.9.2. Financial Performance
- 9.6.9.3. Product Benchmarking
- 9.6.9.4. Recent Developments
- 9.6.10. International Business Machines Corporation
- 9.6.10.1. Participant's Overview
- 9.6.10.2. Financial Performance
- 9.6.10.3. Product Benchmarking
- 9.6.10.4. Recent Developments
- 9.6.11. NCR Corporation
- 9.6.11.1. Participant's Overview
- 9.6.11.2. Financial Performance
- 9.6.11.3. Product Benchmarking
- 9.6.11.4. Recent Developments
- 9.6.12. SODEXO
- 9.6.12.1. Participant's Overview
- 9.6.12.2. Financial Performance
- 9.6.12.3. Product Benchmarking
- 9.6.12.4. Recent Developments
- 9.6.13. Teleperformance
- 9.6.13.1. Participant's Overview
- 9.6.13.2. Financial Performance
- 9.6.13.3. Product Benchmarking
- 9.6.13.4. Recent Developments
- 9.6.14. TTEC Holdings, Inc.,
- 9.6.14.1. Participant's Overview
- 9.6.14.2. Financial Performance
- 9.6.14.3. Product Benchmarking
- 9.6.14.4. Recent Developments
- 9.6.15. Wipro Enterprises Private Limited
- 9.6.15.1. Participant's Overview
- 9.6.15.2. Financial Performance
- 9.6.15.3. Product Benchmarking
- 9.6.15.4. Recent Developments