Product Code: GVR-4-68040-470-4
Online Survey Software Market Size & Trends:
The global online survey software market size was estimated at USD 3.61 billion in 2023 and is projected to grow at a CAGR of 14.3% from 2024 to 2030. The market growth is attributed to the increasing adoption of digital tools for data collection and market research. With businesses prioritizing data-driven decision-making, online survey software provides an efficient, scalable, and cost-effective way to gather customer insights, employee feedback, and market data. This surge in demand is particularly prominent in sectors such as retail, healthcare, and education, where understanding customer and stakeholder preferences is crucial for long-term success.
The rapid globalization of businesses and the surge in e-commerce are major growth drivers for the online survey software market. As companies expand their operations across borders, they need efficient tools to gather insights from a diverse, global customer base. Online survey software offers a scalable solution that enables businesses to conduct research and collect feedback from different regions with ease. This capability is especially crucial for e-commerce platforms, which operate in highly competitive environments where understanding customer preferences, shopping behavior, and satisfaction levels is key to staying ahead of the competition.
The proliferation of mobile devices is another critical factor driving growth in the online survey software market. With billions of people worldwide now accessing the internet through smartphones and tablets, businesses need survey tools to reach end-users on these platforms. Mobile-friendly online survey software enables companies to engage with respondents wherever they are, ensuring higher response rates and broader reach. This is particularly relevant for e-commerce businesses, which rely heavily on mobile traffic and need agile, accessible solutions for gathering feedback from customers.
However, as online survey software increasingly handles vast amounts of sensitive data, including customer information, purchase history, and personal preferences, data security has become a paramount concern. The growing demand for data security improvements is a significant driver of the market, as businesses seek solutions that not only facilitate seamless data collection but also protect that data from potential breaches or misuse. With tightening data privacy regulations such as GDPR in Europe and CCPA in California, companies are prioritizing survey platforms that offer robust security features, including encryption, data anonymization, and compliance with international standards.
Global Online Survey Software Market Report Segmentation
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the online survey software market report based on product, deployment, enterprise size, application, and region:
- Product Outlook (Revenue, USD Billion, 2018 - 2030)
- Enterprise Grade
- Individual Grade
- Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
- On-Premise
- Cloud
- Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
- SMEs
- Large Enterprises
- Application Outlook (Revenue, USD Billion, 2018 - 2030)
- Retail
- BFSI
- Medical & Media
- Education & Public Sector
- Automotive
- Airline & Travel
- Other
- Regional Outlook (Revenue, USD Billion, 2018 - 2030)
- North America
- Europe
- Asia Pacific
- China
- India
- Japan
- South Korea
- Australia
- Latin America
- Middle East & Africa
- U.A.E
- Kingdom of Saudi Arabia
- South Africa
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Market Segmentation and Scope
- 1.2. Market Definitions
- 1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
- 1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segment Outlook
- 2.3. Competitive Insights
Chapter 3. Online Survey Software Variables, Trends, & Scope
- 3.1. Market Introduction/Lineage Outlook
- 3.2. Industry Value Chain Analysis
- 3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
- 3.4. Service Analytics Analysis Tools
- 3.4.1. Porter's Analysis
- 3.4.1.1. Bargaining power of the suppliers
- 3.4.1.2. Bargaining power of the buyers
- 3.4.1.3. Threats of substitution
- 3.4.1.4. Threats from new entrants
- 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
- 3.4.2.1. Political landscape
- 3.4.2.2. Economic and Social landscape
- 3.4.2.3. Technological landscape
- 3.4.2.4. Environmental landscape
- 3.4.2.5. Legal landscape
Chapter 4. Online Survey Software: Product Estimates & Trend Analysis
- 4.1. Segment Dashboard
- 4.2. Online Survey Software: Product Movement Analysis, 2023 & 2030 (USD Billion)
- 4.3. Enterprise Grade
- 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 4.4. Individual Grade
- 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 5. Online Survey Software: Deployment Estimates & Trend Analysis
- 5.1. Segment Dashboard
- 5.2. Online Survey Software: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
- 5.3. On-Premise
- 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 5.4. Cloud
- 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 6. Online Survey Software: Enterprise Size Estimates & Trend Analysis
- 6.1. Segment Dashboard
- 6.2. Online Survey Software: Enterprise Size Movement Analysis, USD Billion, 2023 & 2030
- 6.3. SMEs
- 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 6.4. Large Enterprises
- 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 7. Online Survey Software: Application Estimates & Trend Analysis
- 7.1. Segment Dashboard
- 7.2. Online Survey Software: Application Movement Analysis, 2023 & 2030 (USD Billion)
- 7.3. Retail
- 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.4. BFSI
- 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.5. Medical and Media
- 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.6. Education and Public Sector
- 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.7. Automotive
- 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.8. Airline and Travel
- 7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
- 7.9. Other
- 7.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
Chapter 8. Online Survey Software Market: Regional Estimates & Trend Analysis
- 8.1. Online Survey Software Market Share, By Region, 2023 & 2030 (USD Billion)
- 8.2. North America
- 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.2.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.2.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.2.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.2.6. U.S.
- 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.2.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.2.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.2.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.2.7. Canada
- 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.7.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.2.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.2.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.2.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.2.8. Mexico
- 8.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.2.8.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.2.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.2.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.2.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.3. Europe
- 8.3.1. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.3.2. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.3.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.3.4. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.3.5. U.K.
- 8.3.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.5.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.3.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.3.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.3.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.3.6. Germany
- 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.3.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.3.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.3.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.3.7. France
- 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.3.7.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.3.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.3.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.3.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4. Asia Pacific
- 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.2.1. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.3. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.4. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4.5. China
- 8.4.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.5.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4.6. India
- 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4.7. Japan
- 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.7.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4.8. Australia
- 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.8.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.4.9. South Korea
- 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.4.9.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.4.9.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.4.9.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.4.9.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.5. Latin America
- 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.5.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.5.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.5.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.5.6. Brazil
- 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.5.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.5.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.5.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.5.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.6. Middle East & Africa
- 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.6.6. UAE
- 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.6.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.6.6.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.6.6.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.6.6.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.6.7. Saudi Arabia
- 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.7.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.6.7.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.6.7.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.6.7.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
- 8.6.8. South Africa
- 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
- 8.6.8.2. Market estimates and forecast by product, 2018 - 2030 (Revenue, USD Billion)
- 8.6.8.3. Market estimates and forecast by deployment, 2018 - 2030 (Revenue, USD Billion)
- 8.6.8.4. Market estimates and forecast by enterprise size, 2018 - 2030 (Revenue, USD Billion)
- 8.6.8.5. Market estimates and forecast by application, 2018 - 2030 (Revenue, USD Billion)
Chapter 9. Competitive Landscape
- 9.1. Recent Developments & Impact Analysis by Key Market Participants
- 9.2. Company Categorization
- 9.3. Company Market Share Analysis
- 9.4. Company Heat Map Analysis
- 9.5. Strategy Mapping
- 9.5.1. Expansion
- 9.5.2. Mergers & Acquisition
- 9.5.3. Partnerships & Collaborations
- 9.5.4. New Product Launches
- 9.5.5. Research And Development
- 9.6. Company Profiles
- 9.6.1. Alchemer LLC
- 9.6.1.1. Participant's Overview
- 9.6.1.2. Financial Performance
- 9.6.1.3. Product Benchmarking
- 9.6.1.4. Recent Developments
- 9.6.2. Checkbox Technology Pty Ltd
- 9.6.2.1. Participant's Overview
- 9.6.2.2. Financial Performance
- 9.6.2.3. Product Benchmarking
- 9.6.2.4. Recent Developments
- 9.6.3. IdWeb Srl
- 9.6.3.1. Participant's Overview
- 9.6.3.2. Financial Performance
- 9.6.3.3. Product Benchmarking
- 9.6.3.4. Recent Developments
- 9.6.4. LimeSurvey GmbH
- 9.6.4.1. Participant's Overview
- 9.6.4.2. Financial Performance
- 9.6.4.3. Product Benchmarking
- 9.6.4.4. Recent Developments
- 9.6.5. Medallia Inc.
- 9.6.5.1. Participant's Overview
- 9.6.5.2. Financial Performance
- 9.6.5.3. Product Benchmarking
- 9.6.5.4. Recent Developments
- 9.6.6. Nicereply
- 9.6.6.1. Participant's Overview
- 9.6.6.2. Financial Performance
- 9.6.6.3. Product Benchmarking
- 9.6.6.4. Recent Developments
- 9.6.7. Outside Software Inc.
- 9.6.7.1. Participant's Overview
- 9.6.7.2. Financial Performance
- 9.6.7.3. Product Benchmarking
- 9.6.7.4. Recent Developments
- 9.6.8. Qualtrics
- 9.6.8.1. Participant's Overview
- 9.6.8.2. Financial Performance
- 9.6.8.3. Product Benchmarking
- 9.6.8.4. Recent Developments
- 9.6.9. QuestionPro Survey Software
- 9.6.9.1. Participant's Overview
- 9.6.9.2. Financial Performance
- 9.6.9.3. Product Benchmarking
- 9.6.9.4. Recent Developments
- 9.6.10. SurveyMonkey
- 9.6.10.1. Participant's Overview
- 9.6.10.2. Financial Performance
- 9.6.10.3. Product Benchmarking
- 9.6.10.4. Recent Developments
- 9.6.11. WorkTango
- 9.6.11.1. Participant's Overview
- 9.6.11.2. Financial Performance
- 9.6.11.3. Product Benchmarking
- 9.6.11.4. Recent Developments
- 9.6.12. Zoho Corporation Pvt. Ltd.
- 9.6.12.1. Participant's Overview
- 9.6.12.2. Financial Performance
- 9.6.12.3. Product Benchmarking
- 9.6.12.4. Recent Developments