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市场调查报告书
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1611713

客服中心人工智慧市场规模、份额和趋势分析报告：2025-2030 年按组件、应用程式、部署、公司规模、通路、最终用途、地区和细分市场进行的预测

Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application (Predictive Call Routing, Journey Orchestration), By Deployment, By Enterprise Size, By Channel, By End Use, By Region, And Segment Forecasts, 2025 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10个工作天内

价格

客服中心人工智慧市场的成长和趋势

Grand View Research, Inc.最新报告显示，到2030年，全球客服中心人工智慧市场规模预计将达到70.8亿美元，2025年至2030年复合年增长率为23.8%。

随着人工智慧 (AI) 的最新进展，企业正在利用该技术实现客户服务功能，将服务从电子邮件和通讯转移到人工智慧驱动的聊天机器人，以改善客户体验和参与度。智慧虚拟助理 (IVA) 和聊天机器人等人工智慧技术可以为潜在客户提供折扣和优惠券机会，让销售负责人能够提供对达成交易至关重要的个人风格。

同样，人工智慧可以为客服中心负责人提供有关客户的历史资料和见解，使他们能够提供有价值的提升销售和交叉销售机会。例如，销售和设计家具、厨具和家居产品的瑞典跨国公司Inter IKEA Systems BV将于2023年6月开始提供培训，将客服中心员工转变为室内设计顾问。该公司还建造了一个名为 Billy 的机器人，它采用人工智慧技术，用于定期客户服务。

客服中心采用混合经营模式描述了一个充满希望的市场成长机会。混合模式预计将促进自助服务和业务自动化。支援人工智慧的聊天机器人的引入可以帮助客户回答简单的问题和常见问题解答，从而使人工座席能够处理更复杂的问题，并帮助客服中心提供以客户为中心的业务。 COVID-19 的出现迫使企业采用人工智慧驱动的混合生态系统，该系统的有效性预计将在预测期内提供有希望的成长机会。

座席可以跨所有管道使用整合人工智慧和机器人，创建真正的全通路人工智慧驱动的客服中心。人工智慧软体可以减少等待时间、改善客户服务并提高客户满意度。客服中心人工智慧产业的主要竞争对手正在透过与其他组织合作来改善客户服务以保持竞争力。

例如，2021 年 3 月，Jio Haptik Technologies Limited 宣布与 Zendesk 合作，Zendesk 是着名的服务导向 CRM 公司之一，致力于开发改善客户关係的软体。透过这项倡议，Jio Haptik Technologies Limited 将透过将人工智慧驱动的自动化与人力结合来改变客户体验。对于使用 Zendesk 的企业，Jio Haptik Technologies Limited 成为客户服务的前线，自动执行日常查询并减少回应时间。

北美拥有最大的市场占有率，预计在整个预测期内将保持其主导地位。快速的技术进步、全球供应商在市场上的存在以及该地区人工智慧解决方案的日益采用是推动市场成长的因素。由于客服中心解决方案（包括分析和报告、客户路由以及云端和远端中心）的不断技术进步，亚太地区正在经历快速成长。中国、印度和日本等国家正在透过减少企业营运支出并增加对语音分析和语音辨识技术的投资来推动客服中心业务转型的要求。

客服中心人工智慧市场报告亮点

  • 由于较早采用客服中心人工智慧技术，北美预计将占据最高的市场份额。智慧型手机的普及和客服中心技术的进步正在推动整个全部区域的采用。
  • BFSI 产业处于提供人工智慧应用程式的前沿。该行业正在率先使用人工智慧智慧聊天机器人来重新定义客户体验。这些聊天机器人与客户合作，并描述自动执行多个后端任务的介面。
  • 由于全球智慧型手机用户的普及率不断提高，预计电话领域将在预测期内占据最大的市场规模。大多数消费者更喜欢这种模式，因为它提供了更好的用户体验。
  • 由于新冠肺炎 (COVID-19) 疫情的爆发，无论哪个地区或国家，通话量都在迅速增加。近年来，旅行和医疗资讯中心的呼叫量显着增加。

目录

第一章调查方法与范围

第 2 章执行摘要

第三章客服中心人工智慧市场变数、趋势与范围

  • 市场介绍/系统展望
  • 产业价值链分析
  • 市场动态
    • 市场驱动因素分析
    • 市场限制因素分析
    • 产业机会
    • 工业挑战
  • 客服中心AI市场分析工具
    • 波特的分析
    • PESTEL分析

第四章客服中心人工智慧市场：按组成部分的估计和趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024 年和 2030 年组件变化分析
  • 解决方案
  • 服务

第五章客服中心人工智慧市场：按应用、估计和趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024 年和 2030 年应用变化分析
  • 预测呼叫路由
  • 旅程编配
  • 品管
  • 情绪分析
  • 劳动力管理和先进的日程管理
  • 其他的

第六章客服中心人工智慧市场：发展预测及趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024年及2030年演进波动分析
  • 云
  • 本地

第七章客服中心人工智慧市场：依公司规模估算与趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024年和2030年公司规模变化分析
  • 大公司
  • 小型企业

第八章客服中心人工智慧市场：按通路估算与趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024 年和 2030 年通路变化分析
  • 电话
  • 社群媒体
  • 聊天
  • 电子邮件或简讯
  • 网站

第九章客服中心人工智慧市场：按最终用途的估计和趋势分析

  • 细分仪表板
  • 客服中心人工智慧市场：2024 年和 2030 年最终用途变化分析
  • BFSI
  • 资讯科技和通讯
  • 医疗保健
  • 零售/电子商务
  • 能源/公共产业
  • 旅游/酒店
  • 其他的

第10章客服中心人工智慧市场：区域、估计与趋势分析

  • 2024 年和 2030 年客服中心人工智慧市场占有率（按地区）
  • 北美洲
    • 按组成部分，2017-2030
    • 按申请，2017-2030
    • 依发展情况，2017-2030
    • 按公司规模划分，2017-2030
    • 按通路划分，2017-2030
    • 按最终用途划分，2017-2030
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 按组成部分，2017-2030
    • 按申请，2017-2030
    • 依发展情况，2017-2030
    • 按公司规模划分，2017-2030
    • 按通路划分，2017-2030
    • 按最终用途划分，2017-2030
    • 英国
    • 德国
    • 法国
  • 亚太地区
    • 按组成部分，2017-2030
    • 按申请，2017-2030
    • 依发展情况，2017-2030
    • 按公司规模划分，2017-2030
    • 按通路划分，2017-2030
    • 按最终用途划分，2017-2030
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
  • 拉丁美洲
    • 按组成部分，2017-2030
    • 按申请，2017-2030
    • 依发展情况，2017-2030
    • 按公司规模划分，2017-2030
    • 按通路划分，2017-2030
    • 按最终用途划分，2017-2030
    • 巴西
  • 中东/非洲
    • 按组成部分，2017-2030
    • 按申请，2017-2030
    • 依发展情况，2017-2030
    • 按公司规模划分，2017-2030
    • 按通路划分，2017-2030
    • 按最终用途划分，2017-2030
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 南非

第十一章竞争格局

  • 主要市场参与企业的最新趋势和影响分析
  • 公司分类
  • 公司市场定位
  • 企业热力图分析
  • 策略规划
  • 公司简介
    • Amazon Web Services, Inc.
    • Avaya LLC
    • Cognigy
    • Five9, Inc.
    • Genesys
    • Google Cloud
    • IBM Corporation
    • LivePerson
    • Microsoft
    • Nuance Communications
Product Code: GVR-4-68039-957-9

Call Center AI Market Growth & Trends:

The global call center AI market size is expected to reach USD 7.08 billion by 2030, registering a CAGR of 23.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.

Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.

The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.

Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.

For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.

North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.

Call Center AI Market Report Highlights:

  • North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
  • The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
  • Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
  • The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Call Center AI Market Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
    • 3.3.4. Industry Challenges
  • 3.4. Call Center AI Market Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Call Center AI Market: Component Movement Analysis, 2024 & 2030 (USD Million)
  • 4.3. Solution
    • 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 4.4.2. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.1. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.2. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.2.1. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.3. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.3.1. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.2.4. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
        • 4.4.2.4.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 4.4.3. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 4.4.3.1. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Call Center AI Market: Application Movement Analysis, 2024 & 2030 (USD Million)
  • 5.3. Predictive Call Routing
    • 5.3.1. Predictive Call Routing Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.4. Journey Orchestration
    • 5.4.1. Journey Orchestration Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.5. Quality Management
    • 5.5.1. Quality Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.6. Sentiment Analysis
    • 5.6.1. Sentiment Analysis Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.7. Workforce Management & Advanced Scheduling
    • 5.7.1. Workforce Management & Advanced Scheduling Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. Call Center AI Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Call Center AI Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.4. On-premises
    • 6.4.1. On-premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2024 & 2030 (USD Million)
  • 7.3. Large Enterprises
    • 7.3.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 7.4. SMEs
    • 7.4.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. Call Center AI Market: Channel Estimates & Trend Analysis

  • 8.1. Segment Dashboard
  • 8.2. Call Center AI Market: Channel Movement Analysis, 2024 & 2030 (USD Million)
  • 8.3. Phone
    • 8.3.1. Phone Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.4. Social Media
    • 8.4.1. Social Media Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.5. Chat
    • 8.5.1. Chat Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.6. Email or Text
    • 8.6.1. Email or Text Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.7. Website
    • 8.7.1. Website Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 9. Call Center AI Market: End Use Estimates & Trend Analysis

  • 9.1. Segment Dashboard
  • 9.2. Call Center AI Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
  • 9.3. BFSI
    • 9.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.4. IT & Telecommunication
    • 9.4.1. IT & Telecommunication Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.5. Healthcare
    • 9.5.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.6. Retail & E-commerce
    • 9.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.7. Energy & Utilities
    • 9.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.8. Travel & Hospitality
    • 9.8.1. Travel & Hospitality Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.9. Others
    • 9.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis

  • 10.1. Call Center AI Market Share, By Region, 2024 & 2030 (USD Million)
  • 10.2. North America
    • 10.2.1. North America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.2.2. North America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.2.3. North America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.2.4. North America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.2.5. North America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.2.6. North America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.2.7. North America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.8. U.S.
      • 10.2.8.1. U.S. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.8.2. U.S. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.8.3. U.S. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.8.4. U.S. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.8.5. U.S. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.8.6. U.S. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.8.7. U.S. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.9. Canada
      • 10.2.9.1. Canada Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.9.2. Canada Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.9.3. Canada Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.9.4. Canada Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.9.5. Canada Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.9.6. Canada Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.9.7. Canada Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.2.10. Mexico
      • 10.2.10.1. Mexico Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.2.10.2. Mexico Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.2.10.3. Mexico Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.2.10.4. Mexico Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.2.10.5. Mexico Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.2.10.6. Mexico Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.2.10.7. Mexico Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.3. Europe
    • 10.3.1. Europe Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.3.2. Europe Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.3.3. Europe Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.3.4. Europe Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.3.5. Europe Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.3.6. Europe Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.3.7. Europe Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.8. U.K.
      • 10.3.8.1. U.K. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.8.2. U.K. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.8.3. U.K. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.8.4. U.K. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.8.5. U.K. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.8.6. U.K. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.8.7. U.K. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.9. Germany
      • 10.3.9.1. Germany Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.9.2. Germany Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.9.3. Germany Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.9.4. Germany Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.9.5. Germany Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.9.6. Germany Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.9.7. Germany Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.3.10. France
      • 10.3.10.1. France Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.3.10.2. France Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.3.10.3. France Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.3.10.4. France Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.3.10.5. France Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.3.10.6. Frace Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.3.10.7. Frace Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.4. Asia Pacific
    • 10.4.1. Asia Pacific Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.4.2. Asia Pacific Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.4.3. Asia Pacific Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.4.4. Asia Pacific Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.4.5. Asia Pacific Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.4.6. Asia Pacific Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.4.7. Asia Pacific Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.8. China
      • 10.4.8.1. China Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.8.2. China Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.8.3. China Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.8.4. China Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.8.5. China Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.8.6. China Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.8.7. China Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.9. Japan
      • 10.4.9.1. Japan Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.9.2. Japan Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.9.3. Japan Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.9.4. Japan Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.9.5. Japan Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.9.6. Japan Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.9.7. Japan Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.10. India
      • 10.4.10.1. India Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.10.2. India Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.10.3. India Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.10.4. India Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.10.5. India Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.10.6. India Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.10.7. India Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.11. South Korea
      • 10.4.11.1. South Korea Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.11.2. South Korea Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.11.3. South Korea Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.11.4. South Korea Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.11.5. South Korea Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.11.6. South Korea Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.11.7. South Korea Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.4.12. Australia
      • 10.4.12.1. Australia Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.4.12.2. Australia Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.4.12.3. Australia Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.4.12.4. Australia Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.4.12.5. Australia Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.4.12.6. Australia Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.4.12.7. Australia Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.5. Latin America
    • 10.5.1. Latin America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.5.2. Latin America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.5.3. Latin America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.5.4. Latin America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.5.5. Latin America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.5.6. Latin America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.5.7. Latin America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.5.8. Brazil
      • 10.5.8.1. Brazil Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.5.8.2. Brazil Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.5.8.3. Brazil Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.5.8.4. Brazil Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.5.8.5. Brazil Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.5.8.6. Brazil Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.5.8.7. Brazil Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
  • 10.6. Middle East and Africa
    • 10.6.1. Middle East and Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 10.6.2. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 10.6.3. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
    • 10.6.4. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 10.6.5. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 10.6.6. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
    • 10.6.7. Middle East and Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.8. KSA
      • 10.6.8.1. KSA Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.8.2. KSA Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.8.3. KSA Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.8.4. KSA Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.8.5. KSA Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.8.6. KSA Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.8.7. KSA Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.9. UAE
      • 10.6.9.1. UAE Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.9.2. UAE Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.9.3. UAE Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.9.4. UAE Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.9.5. UAE Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.9.6. UAE Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.9.7. UAE Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
    • 10.6.10. South Africa
      • 10.6.10.1. South Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
      • 10.6.10.2. South Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
      • 10.6.10.3. South Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
      • 10.6.10.4. South Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
      • 10.6.10.5. South Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
      • 10.6.10.6. South Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
      • 10.6.10.7. South Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)

Chapter 11. Competitive Landscape

  • 11.1. Recent Developments & Impact Analysis by Key Market Participants
  • 11.2. Company Categorization
  • 11.3. Company Market Positioning
  • 11.4. Company Heat Map Analysis
  • 11.5. Strategy Mapping
  • 11.6. Company Profiles
    • 11.6.1. Amazon Web Services, Inc.
      • 11.6.1.1. Participant's Overview
      • 11.6.1.2. Financial Performance
      • 11.6.1.3. Product Benchmarking
      • 11.6.1.4. Recent Developments
    • 11.6.2. Avaya LLC
      • 11.6.2.1. Participant's Overview
      • 11.6.2.2. Financial Performance
      • 11.6.2.3. Product Benchmarking
      • 11.6.2.4. Recent Developments
    • 11.6.3. Cognigy
      • 11.6.3.1. Participant's Overview
      • 11.6.3.2. Financial Performance
      • 11.6.3.3. Product Benchmarking
      • 11.6.3.4. Recent Developments
    • 11.6.4. Five9, Inc.
      • 11.6.4.1. Participant's Overview
      • 11.6.4.2. Financial Performance
      • 11.6.4.3. Product Benchmarking
      • 11.6.4.4. Recent Developments
    • 11.6.5. Genesys
      • 11.6.5.1. Participant's Overview
      • 11.6.5.2. Financial Performance
      • 11.6.5.3. Product Benchmarking
      • 11.6.5.4. Recent Developments
    • 11.6.6. Google Cloud
      • 11.6.6.1. Participant's Overview
      • 11.6.6.2. Financial Performance
      • 11.6.6.3. Product Benchmarking
      • 11.6.6.4. Recent Developments
    • 11.6.7. IBM Corporation
      • 11.6.7.1. Participant's Overview
      • 11.6.7.2. Financial Performance
      • 11.6.7.3. Product Benchmarking
      • 11.6.7.4. Recent Developments
    • 11.6.8. LivePerson
      • 11.6.8.1. Participant's Overview
      • 11.6.8.2. Financial Performance
      • 11.6.8.3. Product Benchmarking
      • 11.6.8.4. Recent Developments
    • 11.6.9. Microsoft
      • 11.6.9.1. Participant's Overview
      • 11.6.9.2. Financial Performance
      • 11.6.9.3. Product Benchmarking
      • 11.6.9.4. Recent Developments
    • 11.6.10. Nuance Communications
      • 11.6.10.1. Participant's Overview
      • 11.6.10.2. Financial Performance
      • 11.6.10.3. Product Benchmarking
      • 11.6.10.4. Recent Developments

List of Tables

  • Table 1. Call center AI - Industry snapshot & key buying criteria, 2017 - 2030
  • Table 2. Global call center AI market, 2017 - 2030 (USD Million)
  • Table 3. Global call center AI market estimates and forecasts by region, 2017 - 2030 (USD Million)
  • Table 4. Global call center AI market estimates and forecast by component, 2017 - 2030 (USD Million)
  • Table 5. Global call center AI market estimates and forecast by application, 2017 - 2030 (USD Million)
  • Table 6. Global call center AI market estimates and forecast by deployment, 2017 - 2030 (USD Million)
  • Table 7. Global call center AI market estimates and forecast by enterprise size, 2017 - 2030 (USD Million)
  • Table 8. Global call center AI market estimates and forecast by channel, 2017 - 2030 (USD Million)
  • Table 9. Global call center AI market estimates and forecast by end use, 2017 - 2030 (USD Million)
  • Table 10. Call center AI market estimates and forecast by component, 2017 - 2030 (USD Million)
  • Table 11. Call center AI market estimates and forecast by solution, 2017 - 2030 (USD Million)
  • Table 12. Call center AI market estimates and forecast by services, 2017 - 2030 (USD Million)
  • Table 13. Call center AI market estimates and forecast by services, 2017 - 2030 (USD Million)
  • Table 14. Call center AI market estimates and forecast by professional services, 2017 - 2030 (USD Million)
  • Table 15. Call center AI market estimates and forecast by managed services, 2017 - 2030 (USD Million)
  • Table 16. Call center AI market estimates and forecast by professional services, 2017 - 2030 (USD Million)
  • Table 17. Call center AI market estimates and forecast by training and consulting, 2017 - 2030 (USD Million)
  • Table 18. Call center AI market estimates and forecast by system integration and implementations, 2017 - 2030 (USD Million)
  • Table 19. Call center AI market estimates and forecast by support and maintenance, 2017 - 2030 (USD Million)
  • Table 20. Call center AI market estimates and forecast by application, 2017 - 2030 (USD Million)
  • Table 21. Call center AI market estimates and forecast by predictive Call routing, 2017 - 2030 (USD Million)
  • Table 22. Call center AI market estimates and forecast by journey orchestration, 2017 - 2030 (USD Million)
  • Table 23. Call center AI market estimates and forecast by quality management, 2017 - 2030 (USD Million)
  • Table 24. Call center AI market estimates and forecast by sentiment analysis, 2017 - 2030 (USD Million)
  • Table 25. Call center AI market estimates and forecast by workforce management & advanced scheduling, 2017 - 2030 (USD Million)
  • Table 26. Call center AI market estimates and forecast by others, 2017 - 2030 (USD Million)
  • Table 27. Call center AI market estimates and forecast by deployment, 2017 - 2030 (USD Million)
  • Table 28. Call center AI market estimates and forecast by cloud, 2017 - 2030 (USD Million)
  • Table 29. Call center AI market estimates and forecast by on-premises, 2017 - 2030 (USD Million)
  • Table 30. Call center AI market estimates and forecast by enterprise size, 2017 - 2030 (USD Million)
  • Table 31. Call center AI market estimates and forecast by large enterprises, 2017 - 2030 (USD Million)
  • Table 32. Call center AI market estimates and forecast by SMEs, 2017 - 2030 (USD Million)
  • Table 33. Call center AI market estimates and forecast by end use, 2017 - 2030 (USD Million)
  • Table 34. Call center AI market estimates and forecast by BFSI, 2017 - 2030 (USD Million)
  • Table 35. Call center AI market estimates and forecast, by IT & telecommunication, 2017 - 2030 (USD Million)
  • Table 36. Call center AI market estimates and forecast, by healthcare, 2017 - 2030 (USD Million)
  • Table 37. Call center AI market estimates and forecast, by retail & e-commerce, 2017 - 2030 (USD Million)
  • Table 38. Call center AI market estimates and forecast, by energy & utilities, 2017 - 2030 (USD Million)
  • Table 39. Call center AI market estimates and forecast, by travels & hospitality, 2017 - 2030 (USD Million)
  • Table 40. Call center AI market estimates and forecast, by others, 2017 - 2030 (USD Million)
  • Table 41. North America Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 42. North America call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 43. North America call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 44. North America call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 45. North America call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 46. North America call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 47. North America call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 48. U.S. Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 49. U.S. call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 50. U.S. call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 51. U.S. call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 52. U.S. call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 53. U.S. call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 54. U.S. call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 55. Canada Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 56. Canada call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 57. Canada call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 58. Canada call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 59. Canada call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 60. Canada call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 61. Canada call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 62. Mexico Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 63. Mexico call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 64. Mexico call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 65. Mexico call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 66. Mexico call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 67. Mexico call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 68. Mexico call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 69. Europe Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 70. Europe call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 71. Europe call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 72. Europe call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 73. Europe call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 74. Europe call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 75. Europe call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 76. U.K. Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 77. U.K. call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 78. U.K. call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 79. U.K. call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 80. U.K. call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 81. U.K. call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 82. U.K. call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 83. Germany Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 84. Germany call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 85. Germany call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 86. Germany call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 87. Germany call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 88. Germany call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 89. Germany call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 90. France Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 91. France call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 92. France call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 93. France call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 94. France call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 95. France call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 96. France call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 97. Asia Pacific Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 98. Asia Pacific call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 99. Asia Pacific call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 100. Asia Pacific call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 101. Asia Pacific call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 102. Asia Pacific call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 103. Asia Pacific call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 104. China Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 105. China call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 106. China call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 107. China call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 108. China call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 109. China call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 110. China call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 111. Japan Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 112. Japan call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 113. Japan call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 114. Japan call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 115. Japan call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 116. Japan call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 117. Japan call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 118. India Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 119. India call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 120. India call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 121. India call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 122. India call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 123. India call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 124. India call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 125. South Korea Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 126. South Korea call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 127. South Korea call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 128. South Korea call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 129. South Korea call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 130. South Korea call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 131. South Korea call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 132. Australia Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 133. Australia call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 134. Australia call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 135. Australia call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 136. Australia call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 137. Australia call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 138. Australia call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 139. Latin America Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 140. Latin America call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 141. Latin America call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 142. Latin America call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 143. Latin America call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 144. Latin America call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 145. Latin America call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 146. Brazil Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 147. Brazil call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 148. Brazil call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 149. Brazil call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 150. Brazil call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 151. Brazil call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 152. Brazil call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 153. MEA Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 154. MEA call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 155. MEA call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 156. MEA call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 157. MEA call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 158. MEA call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 159. MEA call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 160. KSA Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 161. KSA call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 162. KSA call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 163. KSA call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 164. KSA call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 165. KSA call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 166. KSA call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 167. UAE Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 168. UAE call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 169. UAE call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 170. UAE call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 171. UAE call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 172. UAE call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 173. UAE call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)
  • Table 174. South Africa Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Table 175. South Africa call center AI market estimates and forecast, by component, 2017 - 2030 (USD Million)
  • Table 176. South Africa call center AI market estimates and forecast, by application, 2017 - 2030 (USD Million)
  • Table 177. South Africa call center AI market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  • Table 178. South Africa call center AI market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  • Table 179. South Africa call center AI market estimates and forecast, by channel, 2017 - 2030 (USD Million)
  • Table 180. South Africa call center AI market estimates and forecast, by end use, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Call center AI Market Segmentation
  • Fig. 2 Market Research Process
  • Fig. 3 Technology Landscape
  • Fig. 4 Information Procurement
  • Fig. 5 Primary Research Pattern
  • Fig. 6 Market Research Approaches
  • Fig. 7 Parent Market Analysis
  • Fig. 8 Data Analysis Models
  • Fig. 9 Market Formulation and Validation
  • Fig. 10 Data Validating & Publishing
  • Fig. 11 Market Snapshot
  • Fig. 12 Competitive Landscape Snapshot
  • Fig. 13 Call center AI Market: Industry Value Chain Analysis
  • Fig. 14 Market driver relevance analysis (Current & future impact)
  • Fig. 15 Market restraint relevance analysis (Current & future impact)
  • Fig. 16 Call center AI Market: PORTER's Analysis
  • Fig. 17 Call center AI Market: PESTEL Analysis
  • Fig. 18 Call center AI Market: Component Outlook Key Takeaways (USD Million)
  • Fig. 19 Call center AI Market: Component Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 20 Solution Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 21 Services Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 22 Call center AI Market: Application Outlook Key Takeaways (USD Million)
  • Fig. 23 Call center AI Market: Application Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 24 Predictive Call Routing Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 25 Journey Orchestration Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 26 Quality Management Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 27 Sentiment Analysis Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 28 Workforce Management & Advanced Scheduling Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 29 Others Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 30 Call center AI Market: Deployment Outlook Key Takeaways (USD Million)
  • Fig. 31 Call center AI Market: Deployment Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 32 Cloud Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 33 On-premises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 34 Call center AI Market: Enterprise Size Outlook Key Takeaways (USD Million)
  • Fig. 35 Call center AI Market: Enterprise Size Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 36 Large Enterprises Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 37 SMEs Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 38 Call center AI Market:End Use Outlook Key Takeaways (USD Million)
  • Fig. 39 Call center AI Market:End Use Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 40 BFSI Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 41 IT & Telecommunication Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 42 Healthcare and Life Sciences Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 43 Retail & E-commerce Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 44 Energy & Utilities Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 45 Travel & Hospitalities Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 46 Others Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 47 Call center AI Market: Channel Outlook Key Takeaways (USD Million)
  • Fig. 48 Call center AI Market: Channel Movement Analysis 2024 & 2030 (USD Million)
  • Fig. 49 Phone Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 50 Social Media Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 51 Chat Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 52 Email or Text Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 53 Website Market Estimates & Forecasts, 2017 - 2030 (Revenue, USD Million)
  • Fig. 54 Call center AI Market Revenue, by Region, 2024 & 2030 (USD Million)
  • Fig. 55 Regional Marketplace: Key Takeaways
  • Fig. 56 call center AI market: Regional outlook, 2024 & 2030 (USD Million)
  • Fig. 57 North America Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 58 US Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 59 Canada Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 60 Mexico Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 61 Europe Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 62 UK Call center AI Market Estimates and Forecasts, 2017 - 2030) (USD Million)
  • Fig. 63 Germany Call center AI Market Estimates and Forecasts, (2017 - 2030) (USD Million)
  • Fig. 64 France Call center AI Market Estimates and Forecasts, (2017 - 2030) (USD Million)
  • Fig. 65 Asia Pacific Call center AI Market Estimates and Forecast, 2017 - 2030 (USD Million)
  • Fig. 66 China Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 67 Japan Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 68 India Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 69 Australia Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 70 South Korea Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 71 Latin America Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 72 Brazil Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 73 MEA Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 74 UAE Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 75 South Africa Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 76 KSA Call center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • Fig. 77 Key Company Categorization
  • Fig. 78 Strategic Framework