查看购物车
  • Traditional Chinese
  • English
  • Japanese
  • Korean
封面
市场调查报告书
商品编码
1291585

客户关系管理（CRM）市场：2023-2028年全球行业趋势、份额、规模、增长、机会和预测

Customer Relationship Management (CRM) Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028
出版日期: | 出版商: IMARC | 英文 142 Pages | 商品交期: 2-3个工作天内

价格

2022年，全球客户关系管理（CRM）市场规模达到574亿美元。展望未来，IMARC集团预计，到2028年，市场规模将达到1103亿美元，在2023-2028年期间表现出11.2%的增长率（CAGR）。

客户关系管理，或称CRM，指的是企业采用的各种解决方案和软件，以管理与客户的外部互动和关系。它存储客户数据，识别销售机会，保持服务问题或投诉的记录，并管理营销活动。它还通过提供对集中式数据库的实时访问，协助企业简化销售、会计和管理，从而消除不必要的文书工作，加快沟通速度。近年来，CRM解决方案在众多行业获得了巨大的吸引力，包括银行、金融服务和保险（BFSI）、电信、零售、医疗保健、政府和教育。

CRM（客户关系管理）市场趋势：

CRM解决方案有助于加强客户服务，建立更强大的品牌-客户关系，并改善客户保留和获取。因此，为获得更好的客户体验而对自动化客户参与的需求不断升级，是推动市场增长的主要因素。除此之外，个人越来越多地使用社交媒体平台等数字渠道与品牌互动，也增加了对CRM解决方案的需求。此外，企业正在采用有效的工具来处理客户数据，并利用可操作的洞察力来做出明智的商业决策。同时，从推式营销到拉式营销的偏好转变，也推动了市场的增长。此外，由于最近冠状病毒疾病（COVID-19）的爆发，在家工作（WFH）政策的广泛采用正在鼓励企业采用CRM解决方案，在远程工作环境中与客户进行有效互动。此外，CRM软件与物联网（IoT）、人工智能（AI）和大数据等先进技术的日益融合，正在催化产品需求。其他因素，包括云解决方案的日益普及、快速数字化和商业智能的技术进步，也正在创造一个积极的市场前景。

目录

第一章：前言

第二章：范围和方法

  • 研究的目标
  • 利益相关者
  • 数据来源
    • 主要来源
    • 二级来源
  • 市场评估
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第三章：执行摘要

第四章：简介

  • 概述
  • 主要行业趋势

第五章：全球客户关系管理（CRM）市场

  • 市场概况
  • 市场表现
  • COVID-19的影响
  • 市场预测

第六章：按组件分類的市场

  • 软件
    • 市场趋势
    • 市场预测
  • 服务业
    • 市场趋势
    • 市场预测

第7章 ：按部署模式分類的市场

  • 内部部署
    • 市场趋势
    • 市场预测
  • 基于云的
    • 市场趋势
    • 市场预测

第8章：按组织规模分類的市场

  • 中小型企业
    • 市场趋势
    • 市场预测
  • 大型企业
    • 市场趋势
    • 市场预测

第九章：按应用分類的市场

  • 客户服务
    • 市场趋势
    • 市场预测
  • 客户体验管理
    • 市场趋势
    • 市场预测
  • 客户关系分析
    • 市场趋势
    • 市场预测
  • 营销自动化
    • 市场趋势
    • 市场预测
  • 销售人员自动化
    • 市场趋势
    • 市场预测
  • 其他
    • 市场趋势
    • 市场预测

第十章：按行业垂直细分的市场

  • 金融业
    • 市场趋势
    • 市场预测
  • 零售业
    • 市场趋势
    • 市场预测
  • 医疗保健
    • 市场趋势
    • 市场预测
  • IT和电信
    • 市场趋势
    • 市场预测
  • 离散制造业
    • 市场趋势
    • 市场预测
  • 政府和教育
    • 市场趋势
    • 市场预测
  • 其他
    • 市场趋势
    • 市场预测

第十一章 ：按地区分類的市场

  • 北美洲
    • 美国
      • 市场趋势
      • 市场预测
    • 加拿大
      • 市场趋势
      • 市场预测
  • 亚太地区
    • 中国
      • 市场趋势
      • 市场预测
    • 日本
      • 市场趋势
      • 市场预测
    • 印度
      • 市场趋势
      • 市场预测
    • 韩国
      • 市场趋势
      • 市场预测
    • 澳大利亚
      • 市场趋势
      • 市场预测
    • 印尼
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 欧洲
    • 德国
      • 市场趋势
      • 市场预测
    • 法国
      • 市场趋势
      • 市场预测
    • 英国
      • 市场趋势
      • 市场预测
    • 意大利
      • 市场趋势
      • 市场预测
    • 西班牙
      • 市场趋势
      • 市场预测
    • 俄罗斯
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 拉丁美洲
    • 巴西
      • 市场趋势
      • 市场预测
    • 墨西哥
      • 市场趋势
      • 市场预测
    • 其他国家
      • 市场趋势
      • 市场预测
  • 中东和非洲
    • 市场趋势
    • 按国家分類的市场
    • 市场预测

第十二章：SWOT分析

  • 概述
  • 优势
  • 劣势
  • 机会
  • 威胁

第十三章 ：价值链分析

第十四章：波特斯五力分析

  • 概述
  • 买方的讨价还价能力
  • 供应商的讨价还价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第十五章 ：价格分析

第16章 ：竞争格局

  • 市场结构
  • 主要参与者
  • 主要参与者的概况
    • Adobe Inc.
    • Cisco Systems Inc.
    • Insightly Inc.
    • International Business Machines Corporation
    • Microsoft Corporation
    • Oracle Corporation
    • Pegasystems Inc.
    • Ramco Systems Limited
    • Sage Group plc
    • Salesforce.com Inc.
    • SAP SE
    • SugarCRM Inc.
    • Zoho Corporation Private Limited
Product Code: SR112023A5156

The global customer relationship management (CRM) market size reached US$ 57.4 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 110.3 Billion by 2028, exhibiting a growth rate (CAGR) of 11.2% during 2023-2028.

Customer relationship management, or CRM, refers to various solutions and software employed by organizations to manage the external interactions and relationships with customers. It stores the customer data, identify sales opportunities, maintain a record of service issues or complaints, and manage marketing campaigns. It also assists businesses in streamlining sales, accounting, and management by providing real-time access to a centralized database, thus eliminating the need for unnecessary paperwork and speeding up communication. In recent years, CRM solutions have gained immense traction across numerous industries, including banking, financial services and insurance (BFSI), telecommunications, retail, healthcare, government, and education.

CRM (Customer Relationship Management) Market Trends:

CRM solutions help enhance customer service, build stronger brand-customer relationships, and improve customer retention and acquisition. As a result, the escalating demand for automated customer engagement for better customer experience represents the primary factor driving the market growth. Besides this, the growing usage of digital channels like social media platforms by individuals to interact with brands is augmenting the demand for CRM solutions. Additionally, enterprises are employing efficient tools to handle customer data and utilize actionable insights to make informed business decisions. Along with this, the shifting preferences from push marketing to pull marketing are propelling the market growth. Furthermore, the widespread adoption of work-from-home (WFH) policies due to the recent coronavirus disease (COVID-19) outbreak is encouraging organizations to adopt CRM solutions to interact with customers effectively in a remote-working environment. Moreover, the increasing integration of CRM software with advanced technologies, such as the Internet of Things (IoT), artificial intelligence (AI), and big data, are catalyzing the product demand. Other factors, including the growing popularity of cloud solutions, rapid digitization, and technological advancements in business intelligence, are also creating a positive market outlook.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global customer relationship management (CRM) market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on component, deployment mode, organization size, application and industry vertical

Breakup by Component:

Software

Services

Breakup by Deployment Mode:

On-premises

Cloud-based

Breakup by Organization Size:

Small and Medium-sized Enterprises

Large Enterprises

Breakup by Application:

Customer Service

Customer Experience Management

CRM Analytics

Marketing Automation

Salesforce Automation

Others

Breakup by Industry Vertical:

BFSI

Retail

Healthcare

IT and Telecom

Discrete Manufacturing

Government and Education

Others

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Adobe Inc., Cisco Systems Inc., Insightly Inc., International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Ramco Systems Limited, Sage Group plc, Salesforce.com Inc., SAP SE, SugarCRM Inc. and Zoho Corporation Private Limited.

Key Questions Answered in This Report

1. What was the size of the global customer relationship management (CRM) market in 2022?

2. What is the expected growth rate of the global customer relationship management (CRM) market during 2023-2028?

3. What are the key factors driving the global customer relationship management (CRM) market?

4. What has been the impact of COVID-19 on the global customer relationship management (CRM) market?

5. What is the breakup of the global customer relationship management (CRM) market based on the component?

6. What is the breakup of the global customer relationship management (CRM) market based on the deployment mode?

7. What is the breakup of the global customer relationship management (CRM) market based on the organization size?

8. What is the breakup of the global customer relationship management (CRM) market based on the application?

9. What is the breakup of the global customer relationship management (CRM) market based on the industry vertical?

10. What are the key regions in the global customer relationship management (CRM) market?

11. Who are the key players/companies in the global customer relationship management (CRM) market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Customer Relationship Management (CRM) Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Software
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast

7 Market Breakup by Deployment Mode

  • 7.1 On-premises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Cloud-based
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Organization Size

  • 8.1 Small and Medium-sized Enterprises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Large Enterprises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Application

  • 9.1 Customer Service
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Customer Experience Management
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 CRM Analytics
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast
  • 9.4 Marketing Automation
    • 9.4.1 Market Trends
    • 9.4.2 Market Forecast
  • 9.5 Salesforce Automation
    • 9.5.1 Market Trends
    • 9.5.2 Market Forecast
  • 9.6 Others
    • 9.6.1 Market Trends
    • 9.6.2 Market Forecast

10 Market Breakup by Industry Vertical

  • 10.1 BFSI
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 IT and Telecommunication
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Discrete Manufacturing
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Government and Education
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Adobe Inc.
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
      • 16.3.1.3 Financials
      • 16.3.1.4 SWOT Analysis
    • 16.3.2 Cisco Systems Inc.
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
      • 16.3.2.4 SWOT Analysis
    • 16.3.3 Insightly Inc.
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 International Business Machines Corporation
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
      • 16.3.4.4 SWOT Analysis
    • 16.3.5 Microsoft Corporation
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Oracle Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
      • 16.3.6.4 SWOT Analysis
    • 16.3.7 Pegasystems Inc.
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Ramco Systems Limited
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
      • 16.3.8.3 Financials
    • 16.3.9 Sage Group plc
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
      • 16.3.9.3 Financials
      • 16.3.9.4 SWOT Analysis
    • 16.3.10 Salesforce.com Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 Financials
      • 16.3.10.4 SWOT Analysis
    • 16.3.11 SAP SE
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 SugarCRM Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
    • 16.3.13 Zoho Corporation Private Limited
      • 16.3.13.1 Company Overview
      • 16.3.13.2 Product Portfolio

List of Figures

  • Figure 1: Global: Customer Relationship Management Market: Major Drivers and Challenges
  • Figure 2: Global: Customer Relationship Management Market: Sales Value (in Billion US$), 2017-2022
  • Figure 3: Global: Customer Relationship Management Market Forecast: Sales Value (in Billion US$), 2023-2028
  • Figure 4: Global: Customer Relationship Management Market: Breakup by Component (in %), 2022
  • Figure 5: Global: Customer Relationship Management Market: Breakup by Deployment Mode (in %), 2022
  • Figure 6: Global: Customer Relationship Management Market: Breakup by Organization Size (in %), 2022
  • Figure 7: Global: Customer Relationship Management Market: Breakup by Application (in %), 2022
  • Figure 8: Global: Customer Relationship Management Market: Breakup by Industry Vertical (in %), 2022
  • Figure 9: Global: Customer Relationship Management Market: Breakup by Region (in %), 2022
  • Figure 10: Global: Customer Relationship Management (Software) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 11: Global: Customer Relationship Management (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 12: Global: Customer Relationship Management (Services) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 13: Global: Customer Relationship Management (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 14: Global: Customer Relationship Management (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 15: Global: Customer Relationship Management (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 16: Global: Customer Relationship Management (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 17: Global: Customer Relationship Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 18: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 19: Global: Customer Relationship Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 20: Global: Customer Relationship Management (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 21: Global: Customer Relationship Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 22: Global: Customer Relationship Management (Customer Service) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 23: Global: Customer Relationship Management (Customer Service) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 24: Global: Customer Relationship Management (Customer Experience Management) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 25: Global: Customer Relationship Management (Customer Experience Management) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 26: Global: Customer Relationship Management (CRM Analytics) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 27: Global: Customer Relationship Management (CRM Analytics) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 28: Global: Customer Relationship Management (Marketing Automation) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 29: Global: Customer Relationship Management (Marketing Automation) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 30: Global: Customer Relationship Management (Salesforce Automation) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 31: Global: Customer Relationship Management (Salesforce Automation) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 32: Global: Customer Relationship Management (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 33: Global: Customer Relationship Management (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 34: Global: Customer Relationship Management (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 35: Global: Customer Relationship Management (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 36: Global: Customer Relationship Management (Retail) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 37: Global: Customer Relationship Management (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 38: Global: Customer Relationship Management (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 39: Global: Customer Relationship Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 40: Global: Customer Relationship Management (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 41: Global: Customer Relationship Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 42: Global: Customer Relationship Management (Discrete Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 43: Global: Customer Relationship Management (Discrete Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 44: Global: Customer Relationship Management (Government and Education) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 45: Global: Customer Relationship Management (Government and Education) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 46: Global: Customer Relationship Management (Other Industry Verticals) Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 47: Global: Customer Relationship Management (Other Industry Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 48: North America: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 49: North America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 50: United States: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 51: United States: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 52: Canada: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 53: Canada: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 54: Asia-Pacific: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 55: Asia-Pacific: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 56: China: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 57: China: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 58: Japan: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 59: Japan: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 60: India: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 61: India: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 62: South Korea: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 63: South Korea: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 64: Australia: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 65: Australia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 66: Indonesia: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 67: Indonesia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 68: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 69: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 70: Europe: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 71: Europe: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 72: Germany: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 73: Germany: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 74: France: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 75: France: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 76: United Kingdom: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 77: United Kingdom: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 78: Italy: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 79: Italy: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 80: Spain: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 81: Spain: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 82: Russia: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 83: Russia: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 84: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 85: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 86: Latin America: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 87: Latin America: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 88: Brazil: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 89: Brazil: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 90: Mexico: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 91: Mexico: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 92: Others: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 93: Others: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 94: Middle East and Africa: Customer Relationship Management Market: Sales Value (in Million US$), 2017 & 2022
  • Figure 95: Middle East and Africa: Customer Relationship Management Market: Breakup by Country (in %), 2022
  • Figure 96: Middle East and Africa: Customer Relationship Management Market Forecast: Sales Value (in Million US$), 2023-2028
  • Figure 97: Global: Customer Relationship Management Industry: SWOT Analysis
  • Figure 98: Global: Customer Relationship Management Industry: Value Chain Analysis
  • Figure 99: Global: Customer Relationship Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Customer Relationship Management Market: Key Industry Highlights, 2022 and 2028
  • Table 2: Global: Customer Relationship Management Market Forecast: Breakup by Component (in Million US$), 2023-2028
  • Table 3: Global: Customer Relationship Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028
  • Table 4: Global: Customer Relationship Management Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
  • Table 5: Global: Customer Relationship Management Market Forecast: Breakup by Application (in Million US$), 2023-2028
  • Table 6: Global: Customer Relationship Management Market Forecast: Breakup by Industry Vertical (in Million US$), 2023-2028
  • Table 7: Global: Customer Relationship Management Market Forecast: Breakup by Region (in Million US$), 2023-2028
  • Table 8: Global: Customer Relationship Management Market: Competitive Structure
  • Table 9: Global: Customer Relationship Management Market: Key Players