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1541132

2024-2032 年即时聊天软体市场报告（按类型、部署类型、应用程式和地区）

Live Chat Software Market Report by Type, Deployment Type, Application, and Region 2024-2032

出版日期: 2024年08月10日 | 出版商:

IMARC | 英文 146 Pages | 商品交期: 2-3个工作天内

价格

简介目录图表

2023 年，IMARC Group即时聊天软体市场规模达到 10.693 亿美元。

组织和线上企业利用即时聊天软体来提供即时的客户支援和即时资讯。它提供快速回应、个人化的客户体验以及主动的全通路支持，从而显着提高销售和客户忠诚度。它还提供有用的资料点和可衡量的指标，帮助公司优化客户支援和捕获潜在客户。因此，它广泛应用于全球的医疗保健、汽车、航空航太、房地产、资讯科技 (IT) 和电信、旅游和旅游、教育和培训以及银行、金融服务和保险 (BFSI) 产业。

由于冠状病毒病（COVID-19）的突然爆发，各国政府实施了全面封锁。因此，透过线下分销管道销售产品的企业已暂时关闭。这反过来又增加了电子商务通路上食品和不同产品的销量，并增加了对即时聊天软体的需求，以提供 24X7 客户支援并解决他们的疑问和问题。除此之外，由于快速的城市化，各种中小企业正在部署基于云端的即时聊天软体，以提供增强的用户体验并扩大其市场范围。此外，领先的参与者正在提供额外的功能，例如共同浏览和萤幕共享、社交媒体整合、自动弹出讯息和行动支持，这增加了各行业即时聊天软体的采用，并改善了客户关係管理（客户关係管理）。

本报告回答的关键问题

2023 年全球即时聊天软体市场规模有多大？ 2024-2032年全球即时聊天软体市场的预期成长率是多少？
推动全球即时聊天软体市场的关键因素是什么？
COVID-19 对全球即时聊天软体市场有何影响？
全球即时聊天软体市场按类型划分是怎样的？
根据部署类型，全球即时聊天软体市场的细分如何？
全球即时聊天软体市场按应用划分是怎样的？
全球即时聊天软体市场的主要区域有哪些？
谁是全球即时聊天软体市场的主要参与者/公司？

BFSI
- 市场趋势
- 市场预测
资讯科技与咨询
- 市场趋势
- 市场预测
零售与电子商务
- 市场趋势
- 市场预测
旅游和酒店业
- 市场趋势
- 市场预测
电信
- 市场趋势
- 市场预测
卫生保健
- 市场趋势
- 市场预测
教育
- 市场趋势
- 市场预测
其他的
- 市场趋势
- 市场预测

第 9 章：市场区隔：按地区

北美洲
- 美国
- 加拿大
亚太地区
- 中国
- 日本
- 印度
- 韩国
- 澳洲
- 印尼
- 其他的
欧洲
- 德国
- 法国
- 英国
- 义大利
- 西班牙
- 俄罗斯
- 其他的
拉丁美洲
- 巴西
- 墨西哥
- 其他的
中东和非洲
- 市场趋势
- 市场细分：按国家/地区
- 市场预测

第 10 章：SWOT 分析

概述
优势
弱点
机会
威胁

第 11 章：价值链分析

第 12 章：波特五力分析

概述
买家的议价能力
供应商的议价能力
竞争程度
新进入者的威胁
替代品的威胁

第 13 章：价格分析

第14章：竞争格局

市场结构
关键参与者
关键参与者简介
- Comm100 Network Corporation
- Freshdesk Inc. (Freshworks Inc.)
- Kayako
- LiveChat Inc.
- Liveperson Inc.
- Logmein Inc.
- Provide Support LLC
- Pure Chat Inc.
- SnapEngage LLC
- Zendesk Inc.

简介目录图表

Product Code: SR112024A2512

The global live chat software market size reached US$ 1,069.3 Million in 2023. Looking forward, IMARC Group expects the market to reach US$ 2,060.3 Million by 2032, exhibiting a growth rate (CAGR) of 7.3% during 2024-2032.

Live chat software is utilized by organizations and online ventures for providing immediate customer support and information in real-time. It offers quick responses, personalized customer experience, and proactive and omnichannel support, which significantly boosts sales and customer loyalty. It also provides useful data points and measurable metrics that assist the firm in optimizing customer support and capturing leads. Consequently, it finds extensive application in the healthcare, automotive, aerospace, real estate, information technology (IT) and telecommunication, travel and tourism, education and training, and banking, financial services and insurance (BFSI) industries across the globe.

Due to the sudden outbreak of the coronavirus disease (COVID-19), governments of various countries have imposed complete lockdowns. Consequently, businesses that sell their products through offline distribution channels have been closed temporarily. This, in turn, has increased the sales of food items and different products on e-commerce channels and escalated the demand for live chat software to provide 24X7 customer support and resolve their queries and issues. Other than this, on account of rapid urbanization, various small-medium enterprises (SMEs) are deploying cloud-based live chat software to provide enhanced user experience and expand their market reach. Furthermore, leading players are offering additional features, such as co-browsing and screen-sharing, social media integration, automated pop-up messages and mobile support, which is increasing the adoption of live chat software across various industries and improving their customer relationship management (CRM).

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global live chat software market report, along with forecasts at the global, regional and country levels from 2024-2032. Our report has categorized the market based on type, deployment type and application.

Breakup by Type:

Informational Live Chat Systems

Customer Service Live Chat Systems

Sales Live Chat Systems

Breakup by Deployment Type:

Cloud-based

On-premises

Breakup by Application:

BFSI

IT and Consulting

Retail and E-commerce

Travel and Hospitality

Telecommunication

Healthcare

Education

Others

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Comm100 Network Corporation, Freshdesk Inc. (Freshworks Inc.), Kayako, LiveChat Inc., Liveperson Inc., Logmein Inc., Provide Support LLC, Pure Chat Inc., SnapEngage LLC and Zendesk Inc.

Key Questions Answered in This Report

1. What was the size of the global live chat software market in 2023?
2. What is the expected growth rate of the global live chat software market during 2024-2032?
3. What are the key factors driving the global live chat software market?
4. What has been the impact of COVID-19 on the global live chat software market?
5. What is the breakup of the global live chat software market based on the type?
6. What is the breakup of the global live chat software market based on the deployment type?
7. What is the breakup of the global live chat software market based on application?
8. What are the key regions in the global live chat software market?
9. Who are the key players/companies in the global live chat software market?

1 Preface

2 Scope and Methodology

2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
- 2.3.1 Primary Sources
- 2.3.2 Secondary Sources
2.4 Market Estimation
- 2.4.1 Bottom-Up Approach
- 2.4.2 Top-Down Approach
2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

4.1 Overview
4.2 Key Industry Trends

5 Global Live Chat Software Market

5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakup by Type

6.1 Informational Live Chat Systems
- 6.1.1 Market Trends
- 6.1.2 Market Forecast
6.2 Customer Service Live Chat Systems
- 6.2.1 Market Trends
- 6.2.2 Market Forecast
6.3 Sales Live Chat Systems
- 6.3.1 Market Trends
- 6.3.2 Market Forecast

7 Market Breakup by Deployment Type

7.1 Cloud-based
- 7.1.1 Market Trends
- 7.1.2 Market Forecast
7.2 On-premises
- 7.2.1 Market Trends
- 7.2.2 Market Forecast

8 Market Breakup by Application

8.1 BFSI
- 8.1.1 Market Trends
- 8.1.2 Market Forecast
8.2 IT and Consulting
- 8.2.1 Market Trends
- 8.2.2 Market Forecast
8.3 Retail and E-Commerce
- 8.3.1 Market Trends
- 8.3.2 Market Forecast
8.4 Travel and Hospitality
- 8.4.1 Market Trends
- 8.4.2 Market Forecast
8.5 Telecommunication
- 8.5.1 Market Trends
- 8.5.2 Market Forecast
8.6 Healthcare
- 8.6.1 Market Trends
- 8.6.2 Market Forecast
8.7 Education
- 8.7.1 Market Trends
- 8.7.2 Market Forecast
8.8 Others
- 8.8.1 Market Trends
- 8.8.2 Market Forecast

9 Market Breakup by Region

9.1 North America
- 9.1.1 United States
  - 9.1.1.1 Market Trends
  - 9.1.1.2 Market Forecast
- 9.1.2 Canada
  - 9.1.2.1 Market Trends
  - 9.1.2.2 Market Forecast
9.2 Asia Pacific
- 9.2.1 China
  - 9.2.1.1 Market Trends
  - 9.2.1.2 Market Forecast
- 9.2.2 Japan
  - 9.2.2.1 Market Trends
  - 9.2.2.2 Market Forecast
- 9.2.3 India
  - 9.2.3.1 Market Trends
  - 9.2.3.2 Market Forecast
- 9.2.4 South Korea
  - 9.2.4.1 Market Trends
  - 9.2.4.2 Market Forecast
- 9.2.5 Australia
  - 9.2.5.1 Market Trends
  - 9.2.5.2 Market Forecast
- 9.2.6 Indonesia
  - 9.2.6.1 Market Trends
  - 9.2.6.2 Market Forecast
- 9.2.7 Others
  - 9.2.7.1 Market Trends
  - 9.2.7.2 Market Forecast
9.3 Europe
- 9.3.1 Germany
  - 9.3.1.1 Market Trends
  - 9.3.1.2 Market Forecast
- 9.3.2 France
  - 9.3.2.1 Market Trends
  - 9.3.2.2 Market Forecast
- 9.3.3 United Kingdom
  - 9.3.3.1 Market Trends
  - 9.3.3.2 Market Forecast
- 9.3.4 Italy
  - 9.3.4.1 Market Trends
  - 9.3.4.2 Market Forecast
- 9.3.5 Spain
  - 9.3.5.1 Market Trends
  - 9.3.5.2 Market Forecast
- 9.3.6 Russia
  - 9.3.6.1 Market Trends
  - 9.3.6.2 Market Forecast
- 9.3.7 Others
  - 9.3.7.1 Market Trends
  - 9.3.7.2 Market Forecast
9.4 Latin America
- 9.4.1 Brazil
  - 9.4.1.1 Market Trends
  - 9.4.1.2 Market Forecast
- 9.4.2 Mexico
  - 9.4.2.1 Market Trends
  - 9.4.2.2 Market Forecast
- 9.4.3 Others
  - 9.4.3.1 Market Trends
  - 9.4.3.2 Market Forecast
9.5 Middle East and Africa
- 9.5.1 Market Trends
- 9.5.2 Market Breakup by Country
- 9.5.3 Market Forecast

10 SWOT Analysis

10.1 Overview
10.2 Strengths
10.3 Weaknesses
10.4 Opportunities
10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

12.1 Overview
12.2 Bargaining Power of Buyers
12.3 Bargaining Power of Suppliers
12.4 Degree of Competition
12.5 Threat of New Entrants
12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

14.1 Market Structure
14.2 Key Players
14.3 Profiles of Key Players
- 14.3.1 Comm100 Network Corporation
  - 14.3.1.1 Company Overview
  - 14.3.1.2 Product Portfolio
- 14.3.2 Freshdesk Inc. (Freshworks Inc.)
  - 14.3.2.1 Company Overview
  - 14.3.2.2 Product Portfolio
- 14.3.3 Kayako
  - 14.3.3.1 Company Overview
  - 14.3.3.2 Product Portfolio
  - 14.3.3.3 Financials
- 14.3.4 LiveChat Inc.
  - 14.3.4.1 Company Overview
  - 14.3.4.2 Product Portfolio
  - 14.3.4.3 Financials
- 14.3.5 Liveperson Inc.
  - 14.3.5.1 Company Overview
  - 14.3.5.2 Product Portfolio
  - 14.3.5.3 Financials
  - 14.3.5.4 SWOT Analysis
- 14.3.6 Logmein Inc.
  - 14.3.6.1 Company Overview
  - 14.3.6.2 Product Portfolio
  - 14.3.6.3 Financials
  - 14.3.6.4 SWOT Analysis
- 14.3.7 Provide Support LLC
  - 14.3.7.1 Company Overview
  - 14.3.7.2 Product Portfolio
- 14.3.8 Pure Chat Inc.
  - 14.3.8.1 Company Overview
  - 14.3.8.2 Product Portfolio
- 14.3.9 SnapEngage LLC
  - 14.3.9.1 Company Overview
  - 14.3.9.2 Product Portfolio
- 14.3.10 Zendesk Inc.
  - 14.3.10.1 Company Overview
  - 14.3.10.2 Product Portfolio
  - 14.3.10.3 Financials

简介目录图表

List of Figures

Figure 1: Global: Live Chat Software Market: Major Drivers and Challenges
Figure 2: Global: Live Chat Software Market: Sales Value (in Million US$), 2018-2023
Figure 3: Global: Live Chat Software Market: Breakup by Type (in %), 2023
Figure 4: Global: Live Chat Software Market: Breakup by Deployment Type (in %), 2023
Figure 5: Global: Live Chat Software Market: Breakup by Application (in %), 2023
Figure 6: Global: Live Chat Software Market: Breakup by Region (in %), 2023
Figure 7: Global: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 8: Global: Live Chat Software (Informational Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 9: Global: Live Chat Software (Informational Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 10: Global: Live Chat Software (Customer Service Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 11: Global: Live Chat Software (Customer Service Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 12: Global: Live Chat Software (Sales Live Chat Systems) Market: Sales Value (in Million US$), 2018 & 2023
Figure 13: Global: Live Chat Software (Sales Live Chat Systems) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 14: Global: Live Chat Software (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
Figure 15: Global: Live Chat Software (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 16: Global: Live Chat Software (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
Figure 17: Global: Live Chat Software (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 18: Global: Live Chat Software (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
Figure 19: Global: Live Chat Software (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 20: Global: Live Chat Software (IT and Consulting) Market: Sales Value (in Million US$), 2018 & 2023
Figure 21: Global: Live Chat Software (IT and Consulting) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 22: Global: Live Chat Software (Retail and E-commerce) Market: Sales Value (in Million US$), 2018 & 2023
Figure 23: Global: Live Chat Software (Retail and E-commerce) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 24: Global: Live Chat Software (Travel and Hospitality) Market: Sales Value (in Million US$), 2018 & 2023
Figure 25: Global: Live Chat Software (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 26: Global: Live Chat Software (Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
Figure 27: Global: Live Chat Software (Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 28: Global: Live Chat Software (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
Figure 29: Global: Live Chat Software (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 30: Global: Live Chat Software (Education) Market: Sales Value (in Million US$), 2018 & 2023
Figure 31: Global: Live Chat Software (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 32: Global: Live Chat Software (Other Applications) Market: Sales Value (in Million US$), 2018 & 2023
Figure 33: Global: Live Chat Software (Other Applications) Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 34: North America: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 35: North America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 36: United States: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 37: United States: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 38: Canada: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 39: Canada: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 40: Asia Pacific: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 41: Asia Pacific: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 42: China: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 43: China: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 44: Japan: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 45: Japan: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 46: India: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 47: India: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 48: South Korea: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 49: South Korea: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 50: Australia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 51: Australia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 52: Indonesia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 53: Indonesia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 54: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 55: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 56: Europe: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 57: Europe: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 58: Germany: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 59: Germany: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 60: France: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 61: France: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 62: United Kingdom: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 63: United Kingdom: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 64: Italy: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 65: Italy: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 66: Spain: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 67: Spain: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 68: Russia: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 69: Russia: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 70: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 71: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 72: Latin America: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 73: Latin America: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 74: Brazil: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 75: Brazil: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 76: Mexico: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 77: Mexico: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 78: Others: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 79: Others: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 80: Middle East and Africa: Live Chat Software Market: Sales Value (in Million US$), 2018 & 2023
Figure 81: Middle East and Africa: Live Chat Software Market Forecast: Sales Value (in Million US$), 2024-2032
Figure 82: Global: Live Chat Software Industry: SWOT Analysis
Figure 83: Global: Live Chat Software Industry: Value Chain Analysis
Figure 84: Global: Live Chat Software Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: Live Chat Software Market: Key Industry Highlights, 2023 and 2032
Table 2: Global: Live Chat Software Market Forecast: Breakup by Type (in Million US$), 2024-2032
Table 3: Global: Live Chat Software Market Forecast: Breakup by Deployment Type (in Million US$), 2024-2032
Table 4: Global: Live Chat Software Market Forecast: Breakup by Application (in Million US$), 2024-2032
Table 5: Global: Live Chat Software Market Forecast: Breakup by Region (in Million US$), 2024-2032
Table 6: Global: Live Chat Software Market Structure
Table 7: Global: Live Chat Software Market: Key Players

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License/价格

2024-2032 年即时聊天软体市场报告（按类型、部署类型、应用程式和地区）

Live Chat Software Market Report by Type, Deployment Type, Application, and Region 2024-2032

本报告回答的关键问题

目录

第一章：前言

第 2 章：范围与方法

第 3 章：执行摘要

第 4 章：简介

第 5 章：全球即时聊天软体市场

第 6 章：市场区隔：按类型

第 7 章：市场区隔：依部署类型

第 8 章：市场区隔：按应用

第 9 章：市场区隔：按地区

第 10 章：SWOT 分析

第 11 章：价值链分析

第 12 章：波特五力分析

第 13 章：价格分析

第14章：竞争格局

Key Market Segmentation:

Breakup by Type:

Breakup by Deployment Type:

Breakup by Application:

Breakup by Region:

Competitive Landscape:

Key Questions Answered in This Report

Table of Contents

1 Preface

2 Scope and Methodology

3 Executive Summary

4 Introduction

5 Global Live Chat Software Market

6 Market Breakup by Type

7 Market Breakup by Deployment Type

8 Market Breakup by Application

9 Market Breakup by Region

10 SWOT Analysis

11 Value Chain Analysis

12 Porters Five Forces Analysis

13 Price Analysis

14 Competitive Landscape

List of Figures

List of Tables