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市场调查报告书
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1792260

2025 年至 2033 年劳动力管理市场报告（按解决方案、服务、部署类型、组织规模、垂直产业和地区）

Workforce Management Market Report by Solution, Service, Deployment Type, Organization Size, Vertical, and Region 2025-2033
出版日期: | 出版商: IMARC | 英文 139 Pages | 商品交期: 2-3个工作天内

价格

2024年，全球劳动管理市场规模达65亿美元。展望未来， IMARC Group预计到2033年，该市场规模将达到134亿美元，2025-2033年期间的复合年增长率（CAGR）为7.93%。各行各业对数位化和自动化的采用日益加深，劳动力生产力和成本控制的最佳化程度不断提高，远距办公和弹性办公室安排的兴起，以及资料分析等先进技术的融合，正在推动市场的成长。

劳动力管理市场分析：

  • 主要市场驱动因素：全球市场正在经历强劲成长，这得益于对基于云端的解决方案的偏好不断增长以及遵守劳动法规的需求。
  • 主要市场趋势：数位化和自动化的日益普及以及公司中远距工作安排的增加是市场的主要趋势。
  • 地理趋势：北美表现出明显的主导地位，由于早期采用尖端技术而占据最大的市场份额。
  • 竞争格局：劳动力管理行业的一些主要市场参与者包括 ADP、Atoss Software AG、HotSchedules Inc.、Huntington Business Systems、IBM、Kronos Inc.、Oracle Corporation、Reflexis Systems、SAP SE、Ultimate Software Group Inc.、Verint Systems、Workday Inc.、WorkForce Software LLC 等。
  • 挑战与机会：敏感用户资料的资料隐私和安全问题构成了市场面临的关键挑战。儘管如此，随着行动办公解决方案日益受到重视，以及对员工福祉（尤其是在心理健康和工作与生活平衡方面）的日益重视，预计将克服这些挑战并带来市场机会。

劳动力管理市场趋势：

采用数位化和自动化

由于各行各业日益采用数位化和自动化，全球市场正在经历成长。随着企业向数位化平台转型，对高效能人力资源管理的需求也日益增长。企业越来越需要提高营运敏捷性、提升员工生产力并优化资源配置。企业越来越认识到透过数位化劳动力管理系统实现精简流程的价值。透过利用基于云端的解决方案和行动应用程式等先进技术，企业可以有效地安排排班、监控出勤情况并分配任务，从而减少人工工作量并最大限度地减少错误。这种向数位化劳动力管理的转变不仅提高了整体效率，还有助于节省成本。此外，企业正在积极开展合作伙伴关係和协作，以提供精准的自动化解决方案。例如，2023 年 3 月 27 日，UJET 公司宣布与 Google Cloud 合作推出 UJET WFM。随着其劳动力管理套件（该套件也可在 Google Cloud Contact Center AI Platform 中使用）的推出，UJET 为联络中心产业带来了全新的商业智慧解决方案。 UJET WFM 提供高度准确的预测、调度和即时遵守监控，以提高远端联络中心代理的效能和整体使用者体验。

优化劳动生产力和成本控制

Strata Decision Technology（Strata）于2023年6月26日推出了即时劳动力管理（RTWM）解决方案，旨在帮助护理领导者实现财务和营运目标。此解决方案为护理领导者提供准确且可操作的资料，以改善领导者与员工之间的沟通。由于注重优化劳动力生产力和控制劳动力成本，全球劳动力管理市场正在经历成长。各组织都在努力实现产出最大化，同时最大限度地降低成本。劳动力管理解决方案的优点在于，它能够帮助企业根据营运需求调整劳动力资源。这些解决方案有助于准确的需求预测、高效的调度以及对劳动力绩效的即时监控。透过确保在适当的时间将合适的人员分配到合适的任务，组织可以提高生产力并减少人员过剩或人员不足的问题。此外，追踪劳动成本和管理加班的能力有助于控製成本，最终提高获利能力。

远距和弹性工作安排的兴起

对远端和弹性工作安排的日益关注，正在推动市场成长。越来越多的组织正在采用远距工作模式或提供灵活的排班方案，这支持了劳动力管理市场的成长。这种转变带来了与劳动力协调、沟通和绩效监控相关的各种挑战。为了应对这些挑战，企业正在选择先进的劳动力管理解决方案。这些解决方案支援远端员工追踪、任务分配和即时协作，确保无论员工身处何处，都能保持联繫并高效工作。此外，弹性的工作安排需要动态排班功能，以适应不同的员工偏好和可用性。组织正在投资劳动力管理解决方案，以保持营运效率并赋能其分散式团队。此外，市场参与者正在透过收购和合作引入新的解决方案，并提供卓越的营运效率。例如，2023年5月30日，领先的劳动力管理 (WFM) 解决方案供应商 WorkAxle 与 SAP 金牌合作伙伴兼人力体验管理专家 TalenTeam 宣布建立策略合作伙伴关係。此次合作旨在为欧洲和中东地区的组织提供尖端解决方案，以优化劳动力管理流程并提高营运效率。

劳动力管理市场细分：

按解决方案分拆：

  • 缺勤管理
  • 绩效管理
  • 劳动力调度
  • 考勤管理
  • 劳动力分析
  • 其他的

考勤管理占大部分市场份额

为了实现有效的劳动力管理和高效的资源配置，对准确考勤的需求日益增长，这支撑了市场的成长。企业越来越认识到即时洞察员工出勤模式和生产力水平的重要性。这有助于他们做出明智的决策，优化人员配置，并最大限度地减少营运中断。此外，对用于监控非现场员工、确保问责制和任务完成的解决方案的需求也在增长。此外，生物辨识身份验证和行动应用程式的整合提高了准确性和便利性。此外，由于对趋势识别、预测劳动力需求和优化排班的需求日益增长，劳动力管理市场价值预计将进一步增长。

按服务分类：

  • 实施服务
  • 支援和维护服务
  • 培训和教育服务

实施服务细分市场的成长源自于劳动力管理解决方案与现有组织系统无缝整合的需求日益增长。企业正在寻求专业知识，以确保平稳过渡、优化流程并根据自身独特需求客製化解决方案，从而提高营运效率和员工生产力。

劳动力管理系统持续运作的需求日益增长，催生了对支援和维护服务的需求。企业需要及时的故障排除、更新和技术援助，以防止中断。可靠的支援服务可确保不间断的营运、资料安全并遵守合规标准。

适当的使用者培训对于有效使用劳动力管理解决方案的重要性日益凸显，这推动了培训和教育服务市场的扩张。全面的培训使用户能够充分利用系统。教育服务使组织能够适应不断发展的功能和技术，同时在动态的劳动力管理领域中保持领先地位。

依部署类型细分：

  • 基于云端
  • 本地

基于云端的代表领先的细分市场

基于云端的服务提供无与伦比的可存取性和可扩展性。企业可以透过各种地点和设备轻鬆存取这些解决方案。基于订阅的解决方案使企业能够根据需要扩展其劳动力管理功能，而无需大量的前期投入。这种经济实惠的价格尤其适合中小型企业 (SME)。此外，基于云端的解决方案提供资料同步和即时更新，确保所有利害关係人都能存取最新资讯。此外，这些解决方案解决了资料隐私和合规性问题，并由强大的网路安全保障措施提供支援。

按组织规模划分：

  • 中小企业
  • 大型企业

大型企业市场主导地位明显

大型企业拥有复杂的组织结构，需要大量的劳动力来确保精简营运。此外，大型企业的营运规模要求高效配置包括人力资本在内的资源，以优化生产力并控製成本。此外，随着员工队伍的成长，遵守复杂的劳动法规变得越来越困难。这增加了对全面解决方案的需求，以便有效地处理法律纠纷。此外，先进技术的结合有助于数据驱动的决策和流程最佳化。

按垂直行业分类：

  • 政府和国防
  • 银行、金融服务和保险（BFSI）
  • 卫生保健
  • 运输和物流
  • 电信和IT
  • 消费品和零售
  • 製造业
  • 能源和公用事业
  • 其他的

电信和IT主导市场

电信和IT产业需要有效率地管理技能娴熟的员工队伍，以满足不断变化的需求。此外，将人工智慧 (AI) 和资料分析融入电信和IT员工团队管理，可提升资源配置、专案规划和整体效率。此外，该行业对复杂行业法规和劳动法的合规性要求，也催生了对全面员工队伍管理解决方案的需求，以确保合规并避免法律纠纷。此外，随着竞争加剧，电信和IT公司正在努力提高员工敬业度和满意度。

按地区划分：

  • 北美洲
    • 美国
    • 加拿大
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲

北美引领市场，占据最大的劳动力管理市场份额

该报告还对所有主要区域市场进行了全面分析，包括北美（美国和加拿大）；亚太地区（中国、日本、印度、韩国、澳洲、印尼等）；欧洲（德国、法国、英国、义大利、西班牙、俄罗斯等）；拉丁美洲（巴西、墨西哥等）；以及中东和非洲。报告指出，北美是劳动力管理最大的区域市场。

北美凭藉其在云端运算和人工智慧等尖端技术的早期应用，在劳动力管理市场中占据领先地位。这种技术储备使该地区的企业在优化人力资源营运方面占据优势。劳动力管理系统可协助企业有效率地配置资源、简化营运流程并遵守当地劳动法。此外，对数据驱动决策的日益关注也推动了市场的成长。对支援远端团队管理（包括任务分配和绩效监控）的工具的需求日益增长。此外，该地区的顶级市场参与者正在透过併购和合作来简化流程。例如，2024年5月3日，美国公司Veriforce收购了Global Worker Pass，这是一款尖端软体程序，旨在更轻鬆地即时验证员工的资格和认证。此次收购将增强Veriforce的产品线，并为企业提供完整的国际劳动力管理解决方案。

本报告回答的关键问题

  • 2024 年全球劳动力管理市场规模是多少
  • 2025-2033年全球劳动管理市场的预期成长率是多少
  • 推动全球劳动力管理市场的关键因素有哪些
  • COVID-19 对全球劳动力管理市场有何影响
  • 根据解决方案，全球劳动力管理市场的分工如何
  • 根据部署类型，全球劳动力管理市场如何划分
  • 根据组织规模，全球劳动力管理市场如何划分
  • 根据垂直产业，全球劳动力管理市场如何划分？
  • 全球劳动力管理市场的主要区域有哪些
  • 10. 全球劳动力管理市场的主要参与者/公司有哪些？

本报告回答的关键问题

  • 2024年全球劳动力管理市场规模？ 2025-2033年全球劳动管理市场的预期成长率是多少？
  • 推动全球劳动力管理市场发展的关键因素有哪些？
  • COVID-19 对全球劳动力管理市场有何影响？
  • 根据此解决方案，全球劳动力管理市场如何划分？
  • 根据部署类型，全球劳动力管理市场如何划分？
  • 根据组织规模，全球劳动力管理市场如何划分？
  • 全球劳动力管理市场垂直细分如何？
  • 全球劳动力管理市场的关键区域有哪些？
  • 全球劳动力管理市场的主要参与者/公司有哪些？

目录

第一章：前言

第二章：范围与方法

  • 研究目标
  • 利害关係人
  • 资料来源
    • 主要来源
    • 次要来源
  • 市场评估
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第三章：执行摘要

第四章：简介

  • 概述
  • 主要行业趋势

第五章：全球劳动力管理市场

  • 市场概览
  • 市场表现
  • COVID-19的影响
  • 市场预测

第六章：市场区隔：依解决方案

  • 缺勤管理
  • 绩效管理
  • 劳动力调度
  • 考勤管理
  • 劳动力分析
  • 其他的

第七章：市场区隔：依服务

  • 实施服务
  • 支援和维护服务
  • 培训和教育服务

第八章：市场区隔：依部署类型

  • 基于云端
  • 本地

第九章：市场细分：依组织规模

  • 中小企业
  • 大型企业

第十章：市场区隔：依垂直产业

  • 政府和国防
  • 银行、金融服务和保险（BFSI）
  • 卫生保健
  • 运输和物流
  • 电信和IT
  • 消费品和零售
  • 製造业
  • 能源和公用事业
  • 其他的

第 11 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场区隔：依国家

第 12 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 13 章：价值链分析

第 14 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 15 章：价格指标

第 16 章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • ADP
    • Atoss Software AG
    • HotSchedules Inc.
    • Huntington Business Systems
    • IBM
    • Kronos Inc.
    • Oracle Corporation
    • Reflexis Systems
    • SAP SE
    • Ultimate Software Group Inc.
    • Verint Systems
    • Workday Inc.
    • WorkForce Software LLC
Product Code: SR112025A2033

The global workforce management market size reached USD 6.5 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 13.4 Billion by 2033, exhibiting a growth rate (CAGR) of 7.93% during 2025-2033. The escalating adoption of digitalization and automation across industries, increasing optimization of workforce productivity and cost control, rising remote and flexible work arrangements, and integration of advanced technologies like data analytics are propelling the market growth.

Workforce Management Market Analysis:

  • Major Market Drivers: The global market is experiencing strong growth, driven by rising preferences for cloud-based solutions and the need for compliance with labor regulations.
  • Key Market Trends: The increasing adoption of digitalization and automation and the rising remote work arrangements in companies are main trends in the market.
  • Geographical Trends: North America exhibits a clear dominance, accounting for the biggest market share owing to the early adoption of cutting-edge technologies.
  • Competitive Landscape: Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC, among many others.
  • Challenges and Opportunities: Data privacy and security concerns about sensitive user data represent a key market challenge. Nonetheless, the rising focus on mobile workforce solutions, coupled with the increasing emphasis on employee well-being, particularly around mental health and work-life balance, is projected to overcome these challenges and provide market opportunities.

Workforce Management Market Trends:

Adoption of Digitalization and Automation

The global market is witnessing growth due to the increasing adoption of digitalization and automation across industries. As businesses are transitioning towards digital platforms, the demand for efficient management of human resources is growing. There is a rise in the need to enhance operational agility, improve workforce productivity, and optimize resource allocation. Organizations are recognizing the value of streamlined processes achieved through digital workforce management systems. By leveraging advanced technologies such as cloud-based solutions and mobile applications, businesses can effectively schedule shifts, monitor attendance, and allocate tasks, thereby reducing manual effort and minimizing errors. This transition towards digitized workforce management not only increase overall efficiency but also contributes to cost savings. Furthermore, companies are engaging in partnerships and collaborations to provide accurate and automated solutions. For instance, on 27 March 2023, UJET, Inc., announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduced new business intelligence solutions for the contact center industry. UJET WFM offers highly accurate forecasting, scheduling, and real time adherence monitoring to improve remote contact center agent performance and overall user experience.

Optimization Of Workforce Productivity and Cost Control

Strata Decision Technology (Strata) launched its Real Time Workforce Management (RTWM) solution on 26 June 2023 that is designed to address the financial and operational goals of nursing leaders. The solution offers nursing leadership with accurate and actionable data to improve communication between leaders and staff. The global workforce management market is experiencing growth because of the focus on optimizing workforce productivity and controlling labor costs. Organizations are striving to achieve maximum output while minimizing expenses. Workforce management solutions benefits in enabling businesses to align labor resources with operational demands. These solutions facilitate accurate demand forecasting, efficient scheduling, and real time monitoring of workforce performance. Organizations can enhance productivity and reduce overstaffing or understaffing issues by ensuring that right people are assigned to the right tasks at the right time. Moreover, the ability to track labor expenses and manage overtime helps control costs, ultimately contributing to improved profitability.

Rise of Remote and Flexible Work Arrangements

The increasing focus on remote and flexible work arrangements is bolstering the market growth. The rising number of organizations are adopting remote work models or offering flexible scheduling options, which is supporting workforce management market growth. This shift possesses various challenges related to workforce coordination, communication, and performance monitoring. To address these challenges, businesses are choosing advanced workforce management solutions. These solutions enable remote employee tracking, task assignment, and real time collaboration, ensuring that regardless of the physical location, the workforce remains connected and productive. Additionally, flexible work arrangements require dynamic scheduling capabilities that accommodate varying employee preferences and availability. Organizations are investing in workforce management solutions to maintain operational efficiency and empower their distributed teams. Besides this, market players are forming acquisitions and partnerships to introduce new solutions and provide superior operational efficiency. For example, on 30 May 2023, WorkAxle, a leading provider of workforce management (WFM) solutions, and TalenTeam, SAP Gold Partner and Human Experience Management expert, announced a strategic partnership. This collaboration aims to empower organizations in Europe and the Middle East with cutting-edge solutions that optimize workforce management processes and drive operational efficiency.

Workforce Management Market Segmentation:

Breakup by Solution:

  • Absence Management
  • Performance Management
  • Workforce Scheduling
  • Time and Attendance Management
  • Workforce Analytics
  • Others

Time and attendance management accounts for the majority of the market share

The rising demand for accurate time and attendance for effective workforce management and efficient resource allocation is supporting the market growth. Organizations are recognizing the importance of real time insights into employee attendance patterns and productivity levels. This enables them to make informed decisions, optimize staffing, and minimize operational disruptions. Additionally, there is an increase in the need for solutions to monitor off-site employees and ensures accountability and task completion. Moreover, the integration of biometric authentication and mobile applications enhances accuracy and convenience. Besides this, workforce management market value is projected to further increase due to the rising need to identify trends, forecast labor needs, and optimize schedules.

Breakup by Service:

  • Implementation Services
  • Support and Maintenance Services
  • Training and Education Services

The growth of the implementation services segment is propelled by the increasing demand for seamless integration of workforce management solutions into existing organizational systems. Businesses are seeking expertise to ensure a smooth transition, optimize processes, and customize solutions to their unique needs in order to enhance operational efficiency and workforce productivity.

The rising need for continuous functionality of workforce management systems is catalyzing the demand for support and maintenance services. Organizations require timely troubleshooting, updates, and technical assistance to prevent disruptions. Reliable support services ensure uninterrupted operations, data security, and adherence to compliance standards.

The understanding of the importance of appropriate user training for the efficient use of workforce management solutions is driving the expansion of the training and education services market. Thorough training gives users the abilities to make the most out of the system. Education services allow organizations to adapt to evolving features and technologies while staying ahead in the dynamic workforce management landscape.

Breakup by Deployment Type:

  • Cloud-based
  • On-premises

Cloud-based represents the leading market segment

Cloud-based services offer unmatched accessibility and scalability. These solutions are easily accessible to organizations from a variety of locations and devices. Subscription-based solutions offer organizations the option to extend their workforce management capabilities as needed, all without requiring large upfront commitments. This affordability is especially suitable to small and medium-sized businesses (SMEs). Moreover, cloud-based solutions offer data synchronization and real time updates, guaranteeing that all stakeholders access the latest information. Furthermore, these solutions address issues regarding data privacy and compliance and are supported by strong cybersecurity safeguards.

Breakup by Organization Size:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

Large enterprises exhibit a clear dominance in the market

Large enterprises have complex organizational structures and requires extensive workforce to ensure streamlined operations. Moreover, the scale of operations in large enterprises demands efficient allocation of resources including human capital as to optimize productivity and control costs. Furthermore, as the workforce grows, it is getting harder to comply with complex labor rules and regulations. This is increasing the need for comprehensive solutions to efficiently handle legal complications. Additionally, the incorporation of state-of-the-art technologies facilitates data-driven decision-making and process optimization.

Breakup by Vertical:

  • Government and Defense
  • Banking, Financial Services, and Insurance (BFSI)
  • Healthcare
  • Transportation and Logistics
  • Telecom and IT
  • Consumer Goods and Retail
  • Manufacturing
  • Energy and Utilities
  • Others

Telecom and IT dominate the market

The telecom and IT necessitate efficient management of a skilled workforce to meet dynamic demands. Additionally, the integration of artificial intelligence (AI) and data analytics into telecom and IT workforce management enhances resource allocation, project planning, and overall efficiency. Furthermore, the sector's reliance on compliance with intricate industry regulations and labor laws is catalyzing the demand for comprehensive workforce management solutions to ensure adherence and avoid legal complications. Besides this, as competition intensifies, telecom and IT companies are seeking to optimize employee engagement and satisfaction.

Breakup by Region:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America leads the market, accounting for the largest workforce management market share

The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America represents the largest regional market for workforce management.

North America leads in the workforce management market due to its early adoption of cutting-edge technologies like cloud computing and AI. This technological preparedness gives businesses in the region an advantage in optimizing HR operations. Workforce management systems help organizations allocate resources efficiently, streamline operations, and comply with local labor laws. In addition, the rising focus on data-driven decision-making is impelling the market growth. There is an increase in the demand for tools that enable remote team management including task assignment and performance monitoring. Furthermore, top market players in the region are engaging in mergers and acquisitions (M&As) and partnerships to streamline processes. For instance, on 3 May 2024, the US-based corporation Veriforce acquired Global Worker Pass, a cutting-edge software program made to make it easier to instantly validate workers' qualifications and certifications in real time. The acquisition will enhance Veriforce's product line and provide businesses with a complete labor management solution for their international workforce.

Competitive Landscape:

  • The market research report has also provided a comprehensive analysis of the competitive landscape in the market. Detailed profiles of all major companies have also been provided. Some of the major market players in the workforce management industry include ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC.
  • Leading companies in the industry are providing creative solutions to meet the changing demands of various industries. To improve workforce optimization, they are making investments in state-of-the-art platforms like cloud integration and AI-driven analytics. Customization and personalization of solutions are also becoming more popular as businesses look for solutions that are specifically designed to meet their workforce management needs. Additionally, strategic alliances and partnerships are helping businesses to grow their product lines and enter new markets. For instance, on 31 January 2023, Accenture and UKG partnered with Ardent Health Services in enhancing worker agility and visibility throughout its network of 200 care sites and 30 hospitals. In order to empower frontline workers with more flexible scheduling options that enhance work-life experiences, Ardent is revolutionizing workforce operations.

Key Questions Answered in This Report

  • 1.What was the size of the global workforce management market in 2024?
  • 2.What is the expected growth rate of the global workforce management market during 2025-2033?
  • 3.What are the key factors driving the global workforce management market?
  • 4.What has been the impact of COVID-19 on the global workforce management market?
  • 5.What is the breakup of the global workforce management market based on the solution?
  • 6.What is the breakup of the global workforce management market based on the deployment type?
  • 7.What is the breakup of the global workforce management market based on organization size?
  • 8.What is the breakup of the global workforce management market based on the vertical?
  • 9.What are the key regions in the global workforce management market?
  • 10.Who are the key players/companies in the global workforce management market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Workforce Management Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Solution

  • 6.1 Absence Management
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Performance Management
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Workforce Scheduling
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Time and Attendance Management
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Workforce Analytics
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Others
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast

7 Market Breakup by Service

  • 7.1 Implementation Services
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Support and Maintenance Services
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Training and Education Services
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Deployment Type

  • 8.1 Cloud-based
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 On-premises
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small and Medium-sized Enterprises (SMEs)
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Large Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Government and Defense
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Banking, Financial Services, and Insurance (BFSI)
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Transportation and Logistics
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Telecom and IT
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Consumer Goods and Retail
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Manufacturing
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast
  • 10.8 Energy and Utilities
    • 10.8.1 Market Trends
    • 10.8.2 Market Forecast
  • 10.9 Others
    • 10.9.1 Market Trends
    • 10.9.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Indicators

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 ADP
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
      • 16.3.1.3 Financials
      • 16.3.1.4 SWOT Analysis
    • 16.3.2 Atoss Software AG
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
    • 16.3.3 HotSchedules Inc.
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Huntington Business Systems
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
    • 16.3.5 IBM
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Kronos Inc.
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
    • 16.3.7 Oracle Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Reflexis Systems
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 SAP SE
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
      • 16.3.9.3 Financials
      • 16.3.9.4 SWOT Analysis
    • 16.3.10 Ultimate Software Group Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 SWOT Analysis
    • 16.3.11 Verint Systems
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Workday Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis
    • 16.3.13 WorkForce Software LLC
      • 16.3.13.1 Company Overview
      • 16.3.13.2 Product Portfolio

List of Figures

  • Figure 1: Global: Workforce Management Market: Major Drivers and Challenges
  • Figure 2: Global: Workforce Management Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Workforce Management Market: Breakup by Solution (in %), 2024
  • Figure 4: Global: Workforce Management Market: Breakup by Service (in %), 2024
  • Figure 5: Global: Workforce Management Market: Breakup by Deployment Type (in %), 2024
  • Figure 6: Global: Workforce Management Market: Breakup by Organization Size (in %), 2024
  • Figure 7: Global: Workforce Management Market: Breakup by Vertical (in %), 2024
  • Figure 8: Global: Workforce Management Market: Breakup by Region (in %), 2024
  • Figure 9: Global: Workforce Management Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 10: Global: Workforce Management (Absence Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Workforce Management (Absence Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Workforce Management (Performance Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Workforce Management (Performance Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Workforce Management (Workforce Scheduling) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Workforce Management (Workforce Scheduling) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Workforce Management (Time and Attendance Management) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Workforce Management (Time and Attendance Management) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Workforce Management (Workforce Analytics) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Workforce Management (Workforce Analytics) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Workforce Management (Others) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Workforce Management (Implementation Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Workforce Management (Implementation Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Workforce Management (Support and Maintenance Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Workforce Management (Support and Maintenance Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Workforce Management (Training and Education Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Workforce Management (Training and Education Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Workforce Management (Cloud-based) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Workforce Management (Cloud-based) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: Global: Workforce Management (On-premises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: Global: Workforce Management (On-premises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: Global: Workforce Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: Global: Workforce Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Global: Workforce Management (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Global: Workforce Management (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Global: Workforce Management (Government and Defense) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Global: Workforce Management (Government and Defense) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: Global: Workforce Management (Banking, Financial Services, and Insurance) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: Global: Workforce Management (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Global: Workforce Management (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Global: Workforce Management (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: Global: Workforce Management (Transportation and Logistics) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: Global: Workforce Management (Transportation and Logistics) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: Global: Workforce Management (Telecom and IT) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: Global: Workforce Management (Telecom and IT) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Global: Workforce Management (Consumer Goods and Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Global: Workforce Management (Consumer Goods and Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Global: Workforce Management (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Global: Workforce Management (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Global: Workforce Management (Energy and Utilities) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Global: Workforce Management (Energy and Utilities) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Global: Workforce Management (Others) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: North America: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: North America: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: United States: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: United States: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: Canada: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: Canada: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Asia Pacific: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Asia Pacific: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: China: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: China: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Japan: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Japan: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: India: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: India: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: South Korea: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: South Korea: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Australia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Australia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Indonesia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Indonesia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Europe: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Europe: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 78: Germany: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 79: Germany: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 80: France: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 81: France: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 82: United Kingdom: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 83: United Kingdom: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 84: Italy: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 85: Italy: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 86: Spain: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 87: Spain: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 88: Russia: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 89: Russia: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 90: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 91: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 92: Latin America: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 93: Latin America: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 94: Brazil: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 95: Brazil: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 96: Mexico: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 97: Mexico: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 98: Others: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 99: Others: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 100: Middle East and Africa: Workforce Management Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 101: Middle East and Africa: Workforce Management Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 102: Global: Workforce Management Industry: SWOT Analysis
  • Figure 103: Global: Workforce Management Industry: Value Chain Analysis
  • Figure 104: Global: Workforce Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Workforce Management Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Workforce Management Market Forecast: Breakup by Solution (in Million USD), 2025-2033
  • Table 3: Global: Workforce Management Market Forecast: Breakup by Service (in Million USD), 2025-2033
  • Table 4: Global: Workforce Management Market Forecast: Breakup by Deployment Type (in Million USD), 2025-2033
  • Table 5: Global: Workforce Management Market Forecast: Breakup by Organization Size (in Million USD), 2025-2033
  • Table 6: Global: Workforce Management Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
  • Table 7: Global: Workforce Management Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 8: Global: Workforce Management Market: Competitive Structure
  • Table 9: Global: Workforce Management Market: Key Players