知识管理软体全球市场 2024-2028

概述

2023年至2028年，知识管理软体市场预计将成长253.0464亿美元，预测期内年复合成长率为14.41%。

该报告包括对知识管理软体市场的总体分析、市场规模和预测、趋势、成长促进因素、挑战以及涵盖约 25 家供应商的供应商分析。

该报告提供了对当前市场状况、最新趋势和促进因素以及整体市场环境的最新分析。该市场是由技能开发和就业、使用软体资料来解锁深层知识以及对个人化学习的日益重视所驱动的。

该报告将资料分析在数位教育中日益增长的影响力视为未来年度推动知识管理软体市场成长的关键因素之一。此外，使用知识管理软体和供应商提供的免费版本的知识管理软体来使用人工智慧将带来强劲的市场需求。

目录

第1章执行摘要

• 市场概况

第2章市场形势

• 市场生态系统

第3章市场规模

• 市场定义
• 细分市场分析
• 2023 年市场规模
• 2023-2028年市场预测

第4章市场规模实绩

• 2018-2022 年全球知识管理软体市场
• 2018-2022 年按发展分類的细分市场分析
• 2018-2022 年最终用户細項分析
• 2018-2022 年区域細項分析
• 2018-2022 年国家細項分析

第5章五力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代的威胁
• 竞争威胁
• 市场状况

第6章市场区隔：依部署

• 细分市场
• 比较：按部署
• 本地：2023-2028 年市场规模与预测
• 云端基础：2023-2028 年市场规模与预测
• 市场机会：按部署

第7章市场区隔：依最终用户

• 细分市场
• 比较：按最终用户
• 大公司：2023-2028年市场规模与预测
• 中小企业：市场规模及预测 2023-2028
• 市场机会：依最终用户划分

第8章客户形势

• 客户形势概览

第9章地区形势

• 区域细分
• 区域比较
• 北美：2023-2028 年市场规模与预测
• 亚太地区：2023-2028 年市场规模与预测
• 欧洲：2023-2028 年市场规模与预测
• 南美洲：2023-2028年市场规模与预测
• 中东和非洲：2023-2028 年市场规模与预测
• 美国：2023-2028 年市场规模与预测
• 德国：2023-2028 年市场规模与预测
• 英国：2023-2028 年市场规模与预测
• 中国：2023-2028年市场规模及预测
• 日本：2023-2028年市场规模与预测
• 市场机会：按地区

第10章促进因素、挑战与趋势

• 市场促进因素
• 市场挑战
• 促进因素和挑战的影响
• 市场趋势

第11章供应商形势

• 概述
• 供应商形势
• 混乱的情况
• 产业风险

第12章供应商分析

• 交易厂商
• 供应商市场定位
• Atlassian Corp. Plc
• Bitrix Inc.
• eGain Corp.
• eXo Platform SAS
• Freshworks Inc.
• HCL Technologies Ltd.
• International Business Machines Corp.
• Oracle Corp.
• ProProfs
• SAP SE
• SkyPrep Inc.
• Tata Consultancy Services Ltd.
• Upland Software Inc.
• Zendesk Inc.
• Zoho Corp. Pvt. Ltd.

第13章附录

Abstract

The knowledge management software market is forecasted to grow by USD 25304.64 mn during 2023-2028, accelerating at a CAGR of 14.41% during the forecast period. The report on the knowledge management software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by skill development and employment, leveraging software data to derive deep knowledge, and growing emphasis on personalized learning.

Technavio's knowledge management software market is segmented as below:

By Deployment

• On-premises
• Cloud-based

By End-user

• Large enterprises
• SMEs

By Geography

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the rising influence of data analytics in digital education as one of the prime reasons driving the knowledge management software market growth during the next few years. Also, use of ai with knowledge management software and free versions of knowledge management software offered by vendors will lead to sizable demand in the market.

The report on the knowledge management software market covers the following areas:

• Knowledge management software market sizing
• Knowledge management software market forecast
• Knowledge management software market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge management software market vendors that include Atlassian Corp. Plc, Bloomfire Inc., BMC Software Inc., eGain Corp., eXo Platform SAS, Freshworks Inc., HCL Technologies Ltd., Igloo Inc., International Business Machines Corp., MangoApps Inc., Oracle Corp., ProProfs, SAP SE, SkyPrep Inc., Tata Consultancy Services Ltd., Upland Software Inc., Zendesk Inc., Zoho Corp. Pvt. Ltd., Bitrix Inc., and Notion Labs Inc.. Also, the knowledge management software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
• Exhibit 14: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global knowledge management software market 2018 - 2022
• Exhibit 18: Historic Market Size - Data Table on global knowledge management software market 2018 - 2022 ($ million)
• 4.2 Deployment Segment Analysis 2018 - 2022
• Exhibit 19: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
• 4.3 End-user Segment Analysis 2018 - 2022
• Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.4 Geography Segment Analysis 2018 - 2022
• Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country Segment Analysis 2018 - 2022
• Exhibit 22: Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Deployment

• 6.1 Market segments
• Exhibit 30: Chart on Deployment - Market share 2023-2028 (%)
• Exhibit 31: Data Table on Deployment - Market share 2023-2028 (%)
• 6.2 Comparison by Deployment
• Exhibit 32: Chart on Comparison by Deployment
• Exhibit 33: Data Table on Comparison by Deployment
• 6.3 On-premises - Market size and forecast 2023-2028
• Exhibit 34: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibit 35: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibit 36: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibit 37: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• 6.4 Cloud-based - Market size and forecast 2023-2028
• Exhibit 38: Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
• Exhibit 39: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
• Exhibit 40: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
• Exhibit 41: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
• 6.5 Market opportunity by Deployment
• Exhibit 42: Market opportunity by Deployment ($ million)
• Exhibit 43: Data Table on Market opportunity by Deployment ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
• Exhibit 44: Chart on End-user - Market share 2023-2028 (%)
• Exhibit 45: Data Table on End-user - Market share 2023-2028 (%)
• 7.2 Comparison by End-user
• Exhibit 46: Chart on Comparison by End-user
• Exhibit 47: Data Table on Comparison by End-user
• 7.3 Large enterprises - Market size and forecast 2023-2028
• Exhibit 48: Chart on Large enterprises - Market size and forecast 2023-2028 ($ million)
• Exhibit 49: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ million)
• Exhibit 50: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• 7.4 SMEs - Market size and forecast 2023-2028
• Exhibit 52: Chart on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibit 53: Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibit 54: Chart on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibit 55: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• 7.5 Market opportunity by End-user
• Exhibit 56: Market opportunity by End-user ($ million)
• Exhibit 57: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 59: Chart on Market share by geography 2023-2028 (%)
• Exhibit 60: Data Table on Market share by geography 2023-2028 (%)
• 9.2 Geographic comparison
• Exhibit 61: Chart on Geographic comparison
• Exhibit 62: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
• Exhibit 63: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibit 64: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibit 65: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibit 66: Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
• Exhibit 67: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibit 68: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibit 69: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibit 70: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
• Exhibit 71: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibit 72: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibit 73: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibit 74: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
• Exhibit 75: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibit 76: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibit 77: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibit 78: Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
• Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
• Exhibit 83: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibit 84: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibit 85: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibit 86: Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 Germany - Market size and forecast 2023-2028
• Exhibit 87: Chart on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibit 88: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibit 89: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibit 90: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
• Exhibit 91: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibit 92: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibit 93: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibit 94: Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 China - Market size and forecast 2023-2028
• Exhibit 95: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibit 96: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibit 97: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibit 98: Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.12 Japan - Market size and forecast 2023-2028
• Exhibit 99: Chart on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibit 100: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibit 101: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibit 102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity by geography
• Exhibit 103: Market opportunity by geography ($ million)
• Exhibit 104: Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 105: Impact of drivers and challenges in 2023 and 2028
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 107: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 108: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 109: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 110: Matrix on vendor position and classification
• 12.3 Atlassian Corp. Plc
• Exhibit 111: Atlassian Corp. Plc - Overview
• Exhibit 112: Atlassian Corp. Plc - Product / Service
• Exhibit 113: Atlassian Corp. Plc - Key offerings
• 12.4 Bitrix Inc.
• Exhibit 114: Bitrix Inc. - Overview
• Exhibit 115: Bitrix Inc. - Key offerings
• 12.5 eGain Corp.
• Exhibit 116: eGain Corp. - Overview
• Exhibit 117: eGain Corp. - Product / Service
• Exhibit 118: eGain Corp. - Key offerings
• 12.6 eXo Platform SAS
• Exhibit 119: eXo Platform SAS - Overview
• Exhibit 120: eXo Platform SAS - Product / Service
• Exhibit 121: eXo Platform SAS - Key offerings
• 12.7 Freshworks Inc.
• Exhibit 122: Freshworks Inc. - Overview
• Exhibit 123: Freshworks Inc. - Product / Service
• Exhibit 124: Freshworks Inc. - Key offerings
• 12.8 HCL Technologies Ltd.
• Exhibit 125: HCL Technologies Ltd. - Overview
• Exhibit 126: HCL Technologies Ltd. - Business segments
• Exhibit 127: HCL Technologies Ltd. - Key news
• Exhibit 128: HCL Technologies Ltd. - Key offerings
• Exhibit 129: HCL Technologies Ltd. - Segment focus
• 12.9 International Business Machines Corp.
• Exhibit 130: International Business Machines Corp. - Overview
• Exhibit 131: International Business Machines Corp. - Business segments
• Exhibit 132: International Business Machines Corp. - Key news
• Exhibit 133: International Business Machines Corp. - Key offerings
• Exhibit 134: International Business Machines Corp. - Segment focus
• 12.10 Oracle Corp.
• Exhibit 135: Oracle Corp. - Overview
• Exhibit 136: Oracle Corp. - Business segments
• Exhibit 137: Oracle Corp. - Key news
• Exhibit 138: Oracle Corp. - Key offerings
• Exhibit 139: Oracle Corp. - Segment focus
• 12.11 ProProfs
• Exhibit 140: ProProfs - Overview
• Exhibit 141: ProProfs - Product / Service
• Exhibit 142: ProProfs - Key offerings
• 12.12 SAP SE
• Exhibit 143: SAP SE - Overview
• Exhibit 144: SAP SE - Business segments
• Exhibit 145: SAP SE - Key news
• Exhibit 146: SAP SE - Key offerings
• Exhibit 147: SAP SE - Segment focus
• 12.13 SkyPrep Inc.
• Exhibit 148: SkyPrep Inc. - Overview
• Exhibit 149: SkyPrep Inc. - Key offerings
• 12.14 Tata Consultancy Services Ltd.
• Exhibit 150: Tata Consultancy Services Ltd. - Overview
• Exhibit 151: Tata Consultancy Services Ltd. - Business segments
• Exhibit 152: Tata Consultancy Services Ltd. - Key news
• Exhibit 153: Tata Consultancy Services Ltd. - Key offerings
• Exhibit 154: Tata Consultancy Services Ltd. - Segment focus
• 12.15 Upland Software Inc.
• Exhibit 155: Upland Software Inc. - Overview
• Exhibit 156: Upland Software Inc. - Product / Service
• Exhibit 157: Upland Software Inc. - Key news
• Exhibit 158: Upland Software Inc. - Key offerings
• 12.16 Zendesk Inc.
• Exhibit 159: Zendesk Inc. - Overview
• Exhibit 160: Zendesk Inc. - Product / Service
• Exhibit 161: Zendesk Inc. - Key offerings
• 12.17 Zoho Corp. Pvt. Ltd.
• Exhibit 162: Zoho Corp. Pvt. Ltd. - Overview
• Exhibit 163: Zoho Corp. Pvt. Ltd. - Product / Service
• Exhibit 164: Zoho Corp. Pvt. Ltd. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 165: Inclusions checklist
• Exhibit 166: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 167: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 168: Research methodology
• Exhibit 169: Validation techniques employed for market sizing
• Exhibit 170: Information sources
• 13.5 List of abbreviations
• Exhibit 171: List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market by Geography
• Exhibits5: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits18: Historic Market Size - Data Table on global knowledge management software market 2018 - 2022 ($ million)
• Exhibits19: Historic Market Size - Deployment Segment 2018 - 2022 ($ million)
• Exhibits20: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2023 and 2028
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits29: Chart on Market condition - Five forces 2023 and 2028
• Exhibits30: Chart on Deployment - Market share 2023-2028 (%)
• Exhibits31: Data Table on Deployment - Market share 2023-2028 (%)
• Exhibits32: Chart on Comparison by Deployment
• Exhibits33: Data Table on Comparison by Deployment
• Exhibits34: Chart on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibits35: Data Table on On-premises - Market size and forecast 2023-2028 ($ million)
• Exhibits36: Chart on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits37: Data Table on On-premises - Year-over-year growth 2023-2028 (%)
• Exhibits38: Chart on Cloud-based - Market size and forecast 2023-2028 ($ million)
• Exhibits39: Data Table on Cloud-based - Market size and forecast 2023-2028 ($ million)
• Exhibits40: Chart on Cloud-based - Year-over-year growth 2023-2028 (%)
• Exhibits41: Data Table on Cloud-based - Year-over-year growth 2023-2028 (%)
• Exhibits42: Market opportunity by Deployment ($ million)
• Exhibits43: Data Table on Market opportunity by Deployment ($ million)
• Exhibits44: Chart on End-user - Market share 2023-2028 (%)
• Exhibits45: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits46: Chart on Comparison by End-user
• Exhibits47: Data Table on Comparison by End-user
• Exhibits48: Chart on Large enterprises - Market size and forecast 2023-2028 ($ million)
• Exhibits49: Data Table on Large enterprises - Market size and forecast 2023-2028 ($ million)
• Exhibits50: Chart on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits51: Data Table on Large enterprises - Year-over-year growth 2023-2028 (%)
• Exhibits52: Chart on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibits53: Data Table on SMEs - Market size and forecast 2023-2028 ($ million)
• Exhibits54: Chart on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits55: Data Table on SMEs - Year-over-year growth 2023-2028 (%)
• Exhibits56: Market opportunity by End-user ($ million)
• Exhibits57: Data Table on Market opportunity by End-user ($ million)
• Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits59: Chart on Market share by geography 2023-2028 (%)
• Exhibits60: Data Table on Market share by geography 2023-2028 (%)
• Exhibits61: Chart on Geographic comparison
• Exhibits62: Data Table on Geographic comparison
• Exhibits63: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits64: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits65: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits66: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits67: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits68: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits69: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits70: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits71: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits72: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits73: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits74: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits75: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits76: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits77: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits78: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits79: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits83: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits84: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits85: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits86: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits87: Chart on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits88: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits89: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits90: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits91: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits92: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits93: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits94: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits95: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibits96: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibits97: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits98: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits99: Chart on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits100: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits101: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits102: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits103: Market opportunity by geography ($ million)
• Exhibits104: Data Tables on Market opportunity by geography ($ million)
• Exhibits105: Impact of drivers and challenges in 2023 and 2028
• Exhibits106: Overview on Criticality of inputs and Factors of differentiation
• Exhibits107: Overview on factors of disruption
• Exhibits108: Impact of key risks on business
• Exhibits109: Vendors covered
• Exhibits110: Matrix on vendor position and classification
• Exhibits111: Atlassian Corp. Plc - Overview
• Exhibits112: Atlassian Corp. Plc - Product / Service
• Exhibits113: Atlassian Corp. Plc - Key offerings
• Exhibits114: Bitrix Inc. - Overview
• Exhibits115: Bitrix Inc. - Key offerings
• Exhibits116: eGain Corp. - Overview
• Exhibits117: eGain Corp. - Product / Service
• Exhibits118: eGain Corp. - Key offerings
• Exhibits119: eXo Platform SAS - Overview
• Exhibits120: eXo Platform SAS - Product / Service
• Exhibits121: eXo Platform SAS - Key offerings
• Exhibits122: Freshworks Inc. - Overview
• Exhibits123: Freshworks Inc. - Product / Service
• Exhibits124: Freshworks Inc. - Key offerings
• Exhibits125: HCL Technologies Ltd. - Overview
• Exhibits126: HCL Technologies Ltd. - Business segments
• Exhibits127: HCL Technologies Ltd. - Key news
• Exhibits128: HCL Technologies Ltd. - Key offerings
• Exhibits129: HCL Technologies Ltd. - Segment focus
• Exhibits130: International Business Machines Corp. - Overview
• Exhibits131: International Business Machines Corp. - Business segments
• Exhibits132: International Business Machines Corp. - Key news
• Exhibits133: International Business Machines Corp. - Key offerings
• Exhibits134: International Business Machines Corp. - Segment focus
• Exhibits135: Oracle Corp. - Overview
• Exhibits136: Oracle Corp. - Business segments
• Exhibits137: Oracle Corp. - Key news
• Exhibits138: Oracle Corp. - Key offerings
• Exhibits139: Oracle Corp. - Segment focus
• Exhibits140: ProProfs - Overview
• Exhibits141: ProProfs - Product / Service
• Exhibits142: ProProfs - Key offerings
• Exhibits143: SAP SE - Overview
• Exhibits144: SAP SE - Business segments
• Exhibits145: SAP SE - Key news
• Exhibits146: SAP SE - Key offerings
• Exhibits147: SAP SE - Segment focus
• Exhibits148: SkyPrep Inc. - Overview
• Exhibits149: SkyPrep Inc. - Key offerings
• Exhibits150: Tata Consultancy Services Ltd. - Overview
• Exhibits151: Tata Consultancy Services Ltd. - Business segments
• Exhibits152: Tata Consultancy Services Ltd. - Key news
• Exhibits153: Tata Consultancy Services Ltd. - Key offerings
• Exhibits154: Tata Consultancy Services Ltd. - Segment focus
• Exhibits155: Upland Software Inc. - Overview
• Exhibits156: Upland Software Inc. - Product / Service
• Exhibits157: Upland Software Inc. - Key news
• Exhibits158: Upland Software Inc. - Key offerings
• Exhibits159: Zendesk Inc. - Overview
• Exhibits160: Zendesk Inc. - Product / Service
• Exhibits161: Zendesk Inc. - Key offerings
• Exhibits162: Zoho Corp. Pvt. Ltd. - Overview
• Exhibits163: Zoho Corp. Pvt. Ltd. - Product / Service
• Exhibits164: Zoho Corp. Pvt. Ltd. - Key offerings
• Exhibits165: Inclusions checklist
• Exhibits166: Exclusions checklist
• Exhibits167: Currency conversion rates for US$
• Exhibits168: Research methodology
• Exhibits169: Validation techniques employed for market sizing
• Exhibits170: Information sources
• Exhibits171: List of abbreviations