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市场调查报告书

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1557458

2024-2028 年全球 CRM 市场

Global CRM Market 2024-2028

出版日期: 2024年08月16日 | 出版商:

TechNavio | 英文 182 Pages | 订单完成后即时交付

价格

简介目录图表

CRM 市场预计在 2023 年至 2028 年期间将成长 600 亿美元，预测期内复合年增长率为 10.23%。

该报告包括对 CRM 市场的总体分析、市场规模和预测、趋势、成长动力、挑战以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场的推动因素包括中小型企业越来越多地采用 CRM、越来越多地采用云端基础的产品以及对客户参与的关注。

市场范围
基准年	2024年
结束年份	2028年
预测期	2024-2028
成长动力	加速度
2024年与前一年同期比较	9.41%
复合年增长率	10.23%
增量	600亿美元

研究指出，人工智慧与CRM的融合是未来几年推动CRM市场成长的关键原因之一。随着分析被整合到 CRM 中以及社交互动需求的增加，预计市场需求也将出现巨大。

区域细分
区域比较
北美：2023-2028 年市场规模与预测
欧洲：2023-2028 年市场规模与预测
亚太地区：2023-2028 年市场规模与预测
南美洲：2023-2028年市场规模与预测
中东和非洲：2023-2028 年市场规模与预测
美国：2023-2028 年市场规模与预测
加拿大：2023-2028 年市场规模与预测
英国：2023-2028 年市场规模与预测
德国：2023-2028年市场规模与预测
日本：2023-2028年市场规模与预测
市场机会：依地区状况

第十章促进因素、挑战、机会、限制因素

市场驱动因素
市场挑战
驱动因素和挑战的影响
市场机会与限制

第十一章竞争格局

概述
竞争格局
混乱的情况
产业风险

第十二章竞争分析

公司简介
公司市场定位
Acoustic LP
Adobe Inc.
Concentrix Corp.
Huawei Technologies Co. Ltd.
HubSpot Inc.
Koch Industries Inc.
Microsoft Corp.
NICE Ltd.
Oracle Corp.
Pegasystems Inc.
Sage Group Plc
Salesforce.com Inc.
SAP SE
SAS Institute Inc.
SugarCRM Inc.

第十三章附录

简介目录图表

Product Code: IRTNTR71224

The crm market is forecasted to grow by USD 60 bn during 2023-2028, accelerating at a CAGR of 10.23% during the forecast period. The report on the crm market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of crm by smes, increasing adoption of cloud-based offerings, and focus on customer engagement.

Technavio's crm market is segmented as below:

Market Scope
Base Year	2024
End Year	2028
Series Year	2024-2028
Growth Momentum	Accelerate
YOY 2024	9.41%
CAGR	10.23%
Incremental Value	$60 bn

By Application

Service and support CRM
Sales CRM
Marketing CRM software
E-Commerce software CRM

By Deployment

SaaS
On-premise

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the integration of ai into crm as one of the prime reasons driving the crm market growth during the next few years. Also, integration of analytics into crm and growing demand for social interaction will lead to sizable demand in the market.

The report on the crm market covers the following areas:

Crm market sizing
Crm market forecast
Crm market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading crm market vendors that include Acoustic LP, Adobe Inc., Agile CRM Inc., Concentrix Corp., Huawei Technologies Co. Ltd., HubSpot Inc., Koch Industries Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce Inc., SAP SE, SAS Institute Inc., SugarCRM Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd.. Also, the crm market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Market Landscape

2.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
2.2 Market characteristics
- Market characteristics analysis
2.3 Value chain analysis
- Value Chain Analysis

3 Market Sizing

3.1 Market definition
- Offerings of companies included in the market definition
3.2 Market segment analysis
- Market segments
3.3 Market size 2023
3.4 Market outlook: Forecast for 2023-2028
- Chart on Global - Market size and forecast 2023-2028 ($ billion)
- Data Table on Global - Market size and forecast 2023-2028 ($ billion)
- Chart on Global Market: Year-over-year growth 2023-2028 (%)
- Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

4.1 Global CRM Market 2018 - 2022
- Historic Market Size - Data Table on Global CRM Market 2018 - 2022 ($ billion)
4.2 Application segment analysis 2018 - 2022
- Historic Market Size - Application Segment 2018 - 2022 ($ billion)
4.3 Deployment segment analysis 2018 - 2022
- Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
4.4 Geography segment analysis 2018 - 2022
- Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
4.5 Country segment analysis 2018 - 2022
- Historic Market Size - Country Segment 2018 - 2022 ($ billion)

5 Five Forces Analysis

5.1 Five forces summary
- Five forces analysis - Comparison between 2023 and 2028
5.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2023 and 2028
5.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2023 and 2028
5.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2023 and 2028
5.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2023 and 2028
5.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2023 and 2028
5.7 Market condition
- Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by Application

6.1 Market segments
- Chart on Application - Market share 2023-2028 (%)
- Data Table on Application - Market share 2023-2028 (%)
6.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
6.3 Service and support CRM - Market size and forecast 2023-2028
- Chart on Service and support CRM - Market size and forecast 2023-2028 ($ billion)
- Data Table on Service and support CRM - Market size and forecast 2023-2028 ($ billion)
- Chart on Service and support CRM - Year-over-year growth 2023-2028 (%)
- Data Table on Service and support CRM - Year-over-year growth 2023-2028 (%)
6.4 Sales CRM - Market size and forecast 2023-2028
- Chart on Sales CRM - Market size and forecast 2023-2028 ($ billion)
- Data Table on Sales CRM - Market size and forecast 2023-2028 ($ billion)
- Chart on Sales CRM - Year-over-year growth 2023-2028 (%)
- Data Table on Sales CRM - Year-over-year growth 2023-2028 (%)
6.5 Marketing CRM software - Market size and forecast 2023-2028
- Chart on Marketing CRM software - Market size and forecast 2023-2028 ($ billion)
- Data Table on Marketing CRM software - Market size and forecast 2023-2028 ($ billion)
- Chart on Marketing CRM software - Year-over-year growth 2023-2028 (%)
- Data Table on Marketing CRM software - Year-over-year growth 2023-2028 (%)
6.6 E-Commerce software CRM - Market size and forecast 2023-2028
- Chart on E-Commerce software CRM - Market size and forecast 2023-2028 ($ billion)
- Data Table on E-Commerce software CRM - Market size and forecast 2023-2028 ($ billion)
- Chart on E-Commerce software CRM - Year-over-year growth 2023-2028 (%)
- Data Table on E-Commerce software CRM - Year-over-year growth 2023-2028 (%)
6.7 Market opportunity by Application
- Market opportunity by Application ($ billion)
- Data Table on Market opportunity by Application ($ billion)

7 Market Segmentation by Deployment

7.1 Market segments
- Chart on Deployment - Market share 2023-2028 (%)
- Data Table on Deployment - Market share 2023-2028 (%)
7.2 Comparison by Deployment
- Chart on Comparison by Deployment
- Data Table on Comparison by Deployment
7.3 SaaS - Market size and forecast 2023-2028
- Chart on SaaS - Market size and forecast 2023-2028 ($ billion)
- Data Table on SaaS - Market size and forecast 2023-2028 ($ billion)
- Chart on SaaS - Year-over-year growth 2023-2028 (%)
- Data Table on SaaS - Year-over-year growth 2023-2028 (%)
7.4 On-premise - Market size and forecast 2023-2028
- Chart on On-premise - Market size and forecast 2023-2028 ($ billion)
- Data Table on On-premise - Market size and forecast 2023-2028 ($ billion)
- Chart on On-premise - Year-over-year growth 2023-2028 (%)
- Data Table on On-premise - Year-over-year growth 2023-2028 (%)
7.5 Market opportunity by Deployment
- Market opportunity by Deployment ($ billion)
- Data Table on Market opportunity by Deployment ($ billion)

8 Customer Landscape

8.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

9.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2023-2028 (%)
- Data Table on Market share By Geographical Landscape 2023-2028 (%)
9.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
9.3 North America - Market size and forecast 2023-2028
- Chart on North America - Market size and forecast 2023-2028 ($ billion)
- Data Table on North America - Market size and forecast 2023-2028 ($ billion)
- Chart on North America - Year-over-year growth 2023-2028 (%)
- Data Table on North America - Year-over-year growth 2023-2028 (%)
9.4 Europe - Market size and forecast 2023-2028
- Chart on Europe - Market size and forecast 2023-2028 ($ billion)
- Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
- Chart on Europe - Year-over-year growth 2023-2028 (%)
- Data Table on Europe - Year-over-year growth 2023-2028 (%)
9.5 APAC - Market size and forecast 2023-2028
- Chart on APAC - Market size and forecast 2023-2028 ($ billion)
- Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
- Chart on APAC - Year-over-year growth 2023-2028 (%)
- Data Table on APAC - Year-over-year growth 2023-2028 (%)
9.6 South America - Market size and forecast 2023-2028
- Chart on South America - Market size and forecast 2023-2028 ($ billion)
- Data Table on South America - Market size and forecast 2023-2028 ($ billion)
- Chart on South America - Year-over-year growth 2023-2028 (%)
- Data Table on South America - Year-over-year growth 2023-2028 (%)
9.7 Middle East and Africa - Market size and forecast 2023-2028
- Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
- Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
9.8 US - Market size and forecast 2023-2028
- Chart on US - Market size and forecast 2023-2028 ($ billion)
- Data Table on US - Market size and forecast 2023-2028 ($ billion)
- Chart on US - Year-over-year growth 2023-2028 (%)
- Data Table on US - Year-over-year growth 2023-2028 (%)
9.9 Canada - Market size and forecast 2023-2028
- Chart on Canada - Market size and forecast 2023-2028 ($ billion)
- Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
- Chart on Canada - Year-over-year growth 2023-2028 (%)
- Data Table on Canada - Year-over-year growth 2023-2028 (%)
9.10 UK - Market size and forecast 2023-2028
- Chart on UK - Market size and forecast 2023-2028 ($ billion)
- Data Table on UK - Market size and forecast 2023-2028 ($ billion)
- Chart on UK - Year-over-year growth 2023-2028 (%)
- Data Table on UK - Year-over-year growth 2023-2028 (%)
9.11 Germany - Market size and forecast 2023-2028
- Chart on Germany - Market size and forecast 2023-2028 ($ billion)
- Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
- Chart on Germany - Year-over-year growth 2023-2028 (%)
- Data Table on Germany - Year-over-year growth 2023-2028 (%)
9.12 Japan - Market size and forecast 2023-2028
- Chart on Japan - Market size and forecast 2023-2028 ($ billion)
- Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
- Chart on Japan - Year-over-year growth 2023-2028 (%)
- Data Table on Japan - Year-over-year growth 2023-2028 (%)
9.13 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ billion)
- Data Tables on Market opportunity By Geographical Landscape ($ billion)

10 Drivers, Challenges, and Opportunity/Restraints

10.1 Market drivers
10.2 Market challenges
10.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2023 and 2028
10.4 Market opportunities/restraints

11 Competitive Landscape

11.1 Overview
11.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
11.3 Landscape disruption
- Overview on factors of disruption
11.4 Industry risks
- Impact of key risks on business

12 Competitive Analysis

12.1 Companies profiled
- Companies covered
12.2 Market positioning of companies
- Matrix on companies position and classification
12.3 Acoustic LP
- Acoustic LP - Overview
- Acoustic LP - Product / Service
- Acoustic LP - Key offerings
12.4 Adobe Inc.
- Adobe Inc. - Overview
- Adobe Inc. - Business segments
- Adobe Inc. - Key news
- Adobe Inc. - Key offerings
- Adobe Inc. - Segment focus
12.5 Concentrix Corp.
- Concentrix Corp. - Overview
- Concentrix Corp. - Product / Service
- Concentrix Corp. - Key news
- Concentrix Corp. - Key offerings
12.6 Huawei Technologies Co. Ltd.
- Huawei Technologies Co. Ltd. - Overview
- Huawei Technologies Co. Ltd. - Product / Service
- Huawei Technologies Co. Ltd. - Key news
- Huawei Technologies Co. Ltd. - Key offerings
12.7 HubSpot Inc.
- HubSpot Inc. - Overview
- HubSpot Inc. - Product / Service
- HubSpot Inc. - Key news
- HubSpot Inc. - Key offerings
12.8 Koch Industries Inc.
- Koch Industries Inc. - Overview
- Koch Industries Inc. - Product / Service
- Koch Industries Inc. - Key offerings
12.9 Microsoft Corp.
- Microsoft Corp. - Overview
- Microsoft Corp. - Business segments
- Microsoft Corp. - Key news
- Microsoft Corp. - Key offerings
- Microsoft Corp. - Segment focus
12.10 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
12.11 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
12.12 Pegasystems Inc.
- Pegasystems Inc. - Overview
- Pegasystems Inc. - Product / Service
- Pegasystems Inc. - Key news
- Pegasystems Inc. - Key offerings
12.13 Sage Group Plc
- Sage Group Plc - Overview
- Sage Group Plc - Business segments
- Sage Group Plc - Key news
- Sage Group Plc - Key offerings
- Sage Group Plc - Segment focus
12.14 Salesforce.com Inc.
- Salesforce.com Inc. - Overview
- Salesforce.com Inc. - Product / Service
- Salesforce.com Inc. - Key news
- Salesforce.com Inc. - Key offerings
12.15 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
12.16 SAS Institute Inc.
- SAS Institute Inc. - Overview
- SAS Institute Inc. - Product / Service
- SAS Institute Inc. - Key news
- SAS Institute Inc. - Key offerings
12.17 SugarCRM Inc.
- SugarCRM Inc. - Overview
- SugarCRM Inc. - Product / Service
- SugarCRM Inc. - Key offerings

13 Appendix

13.1 Scope of the report
13.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
13.3 Currency conversion rates for US$
- Currency conversion rates for US$
13.4 Research methodology
- Research methodology
13.5 Data procurement
- Information sources
13.6 Data validation
- Data validation
13.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
13.8 Data synthesis
- Data synthesis
- 360 degree market analysis
- 360 degree market analysis
13.10 List of abbreviations
- List of abbreviations

简介目录图表

Exhibits:

Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Application
Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Company Market Positioning
Exhibits10: Parent Market
Exhibits11: Data Table on - Parent Market
Exhibits12: Market characteristics analysis
Exhibits13: Value Chain Analysis
Exhibits14: Offerings of companies included in the market definition
Exhibits15: Market segments
Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
Exhibits20: Historic Market Size - Data Table on Global CRM Market 2018 - 2022 ($ billion)
Exhibits21: Historic Market Size - Application Segment 2018 - 2022 ($ billion)
Exhibits22: Historic Market Size - Deployment Segment 2018 - 2022 ($ billion)
Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
Exhibits25: Five forces analysis - Comparison between 2023 and 2028
Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits31: Chart on Market condition - Five forces 2023 and 2028
Exhibits32: Chart on Application - Market share 2023-2028 (%)
Exhibits33: Data Table on Application - Market share 2023-2028 (%)
Exhibits34: Chart on Comparison by Application
Exhibits35: Data Table on Comparison by Application
Exhibits36: Chart on Service and support CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits37: Data Table on Service and support CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits38: Chart on Service and support CRM - Year-over-year growth 2023-2028 (%)
Exhibits39: Data Table on Service and support CRM - Year-over-year growth 2023-2028 (%)
Exhibits40: Chart on Sales CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits41: Data Table on Sales CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits42: Chart on Sales CRM - Year-over-year growth 2023-2028 (%)
Exhibits43: Data Table on Sales CRM - Year-over-year growth 2023-2028 (%)
Exhibits44: Chart on Marketing CRM software - Market size and forecast 2023-2028 ($ billion)
Exhibits45: Data Table on Marketing CRM software - Market size and forecast 2023-2028 ($ billion)
Exhibits46: Chart on Marketing CRM software - Year-over-year growth 2023-2028 (%)
Exhibits47: Data Table on Marketing CRM software - Year-over-year growth 2023-2028 (%)
Exhibits48: Chart on E-Commerce software CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits49: Data Table on E-Commerce software CRM - Market size and forecast 2023-2028 ($ billion)
Exhibits50: Chart on E-Commerce software CRM - Year-over-year growth 2023-2028 (%)
Exhibits51: Data Table on E-Commerce software CRM - Year-over-year growth 2023-2028 (%)
Exhibits52: Market opportunity by Application ($ billion)
Exhibits53: Data Table on Market opportunity by Application ($ billion)
Exhibits54: Chart on Deployment - Market share 2023-2028 (%)
Exhibits55: Data Table on Deployment - Market share 2023-2028 (%)
Exhibits56: Chart on Comparison by Deployment
Exhibits57: Data Table on Comparison by Deployment
Exhibits58: Chart on SaaS - Market size and forecast 2023-2028 ($ billion)
Exhibits59: Data Table on SaaS - Market size and forecast 2023-2028 ($ billion)
Exhibits60: Chart on SaaS - Year-over-year growth 2023-2028 (%)
Exhibits61: Data Table on SaaS - Year-over-year growth 2023-2028 (%)
Exhibits62: Chart on On-premise - Market size and forecast 2023-2028 ($ billion)
Exhibits63: Data Table on On-premise - Market size and forecast 2023-2028 ($ billion)
Exhibits64: Chart on On-premise - Year-over-year growth 2023-2028 (%)
Exhibits65: Data Table on On-premise - Year-over-year growth 2023-2028 (%)
Exhibits66: Market opportunity by Deployment ($ billion)
Exhibits67: Data Table on Market opportunity by Deployment ($ billion)
Exhibits68: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits69: Chart on Market share By Geographical Landscape 2023-2028 (%)
Exhibits70: Data Table on Market share By Geographical Landscape 2023-2028 (%)
Exhibits71: Chart on Geographic comparison
Exhibits72: Data Table on Geographic comparison
Exhibits73: Chart on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits74: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
Exhibits75: Chart on North America - Year-over-year growth 2023-2028 (%)
Exhibits76: Data Table on North America - Year-over-year growth 2023-2028 (%)
Exhibits77: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits78: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits79: Chart on Europe - Year-over-year growth 2023-2028 (%)
Exhibits80: Data Table on Europe - Year-over-year growth 2023-2028 (%)
Exhibits81: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits82: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
Exhibits83: Chart on APAC - Year-over-year growth 2023-2028 (%)
Exhibits84: Data Table on APAC - Year-over-year growth 2023-2028 (%)
Exhibits85: Chart on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits86: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
Exhibits87: Chart on South America - Year-over-year growth 2023-2028 (%)
Exhibits88: Data Table on South America - Year-over-year growth 2023-2028 (%)
Exhibits89: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits90: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
Exhibits91: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits92: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
Exhibits93: Chart on US - Market size and forecast 2023-2028 ($ billion)
Exhibits94: Data Table on US - Market size and forecast 2023-2028 ($ billion)
Exhibits95: Chart on US - Year-over-year growth 2023-2028 (%)
Exhibits96: Data Table on US - Year-over-year growth 2023-2028 (%)
Exhibits97: Chart on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibits98: Data Table on Canada - Market size and forecast 2023-2028 ($ billion)
Exhibits99: Chart on Canada - Year-over-year growth 2023-2028 (%)
Exhibits100: Data Table on Canada - Year-over-year growth 2023-2028 (%)
Exhibits101: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits102: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits103: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits104: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits105: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits106: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits107: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits108: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits109: Chart on Japan - Market size and forecast 2023-2028 ($ billion)
Exhibits110: Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
Exhibits111: Chart on Japan - Year-over-year growth 2023-2028 (%)
Exhibits112: Data Table on Japan - Year-over-year growth 2023-2028 (%)
Exhibits113: Market opportunity By Geographical Landscape ($ billion)
Exhibits114: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits115: Impact of drivers and challenges in 2023 and 2028
Exhibits116: Overview on criticality of inputs and factors of differentiation
Exhibits117: Overview on factors of disruption
Exhibits118: Impact of key risks on business
Exhibits119: Companies covered
Exhibits120: Matrix on companies position and classification
Exhibits121: Acoustic LP - Overview
Exhibits122: Acoustic LP - Product / Service
Exhibits123: Acoustic LP - Key offerings
Exhibits124: Adobe Inc. - Overview
Exhibits125: Adobe Inc. - Business segments
Exhibits126: Adobe Inc. - Key news
Exhibits127: Adobe Inc. - Key offerings
Exhibits128: Adobe Inc. - Segment focus
Exhibits129: Concentrix Corp. - Overview
Exhibits130: Concentrix Corp. - Product / Service
Exhibits131: Concentrix Corp. - Key news
Exhibits132: Concentrix Corp. - Key offerings
Exhibits133: Huawei Technologies Co. Ltd. - Overview
Exhibits134: Huawei Technologies Co. Ltd. - Product / Service
Exhibits135: Huawei Technologies Co. Ltd. - Key news
Exhibits136: Huawei Technologies Co. Ltd. - Key offerings
Exhibits137: HubSpot Inc. - Overview
Exhibits138: HubSpot Inc. - Product / Service
Exhibits139: HubSpot Inc. - Key news
Exhibits140: HubSpot Inc. - Key offerings
Exhibits141: Koch Industries Inc. - Overview
Exhibits142: Koch Industries Inc. - Product / Service
Exhibits143: Koch Industries Inc. - Key offerings
Exhibits144: Microsoft Corp. - Overview
Exhibits145: Microsoft Corp. - Business segments
Exhibits146: Microsoft Corp. - Key news
Exhibits147: Microsoft Corp. - Key offerings
Exhibits148: Microsoft Corp. - Segment focus
Exhibits149: NICE Ltd. - Overview
Exhibits150: NICE Ltd. - Business segments
Exhibits151: NICE Ltd. - Key news
Exhibits152: NICE Ltd. - Key offerings
Exhibits153: NICE Ltd. - Segment focus
Exhibits154: Oracle Corp. - Overview
Exhibits155: Oracle Corp. - Business segments
Exhibits156: Oracle Corp. - Key news
Exhibits157: Oracle Corp. - Key offerings
Exhibits158: Oracle Corp. - Segment focus
Exhibits159: Pegasystems Inc. - Overview
Exhibits160: Pegasystems Inc. - Product / Service
Exhibits161: Pegasystems Inc. - Key news
Exhibits162: Pegasystems Inc. - Key offerings
Exhibits163: Sage Group Plc - Overview
Exhibits164: Sage Group Plc - Business segments
Exhibits165: Sage Group Plc - Key news
Exhibits166: Sage Group Plc - Key offerings
Exhibits167: Sage Group Plc - Segment focus
Exhibits168: Salesforce.com Inc. - Overview
Exhibits169: Salesforce.com Inc. - Product / Service
Exhibits170: Salesforce.com Inc. - Key news
Exhibits171: Salesforce.com Inc. - Key offerings
Exhibits172: SAP SE - Overview
Exhibits173: SAP SE - Business segments
Exhibits174: SAP SE - Key news
Exhibits175: SAP SE - Key offerings
Exhibits176: SAP SE - Segment focus
Exhibits177: SAS Institute Inc. - Overview
Exhibits178: SAS Institute Inc. - Product / Service
Exhibits179: SAS Institute Inc. - Key news
Exhibits180: SAS Institute Inc. - Key offerings
Exhibits181: SugarCRM Inc. - Overview
Exhibits182: SugarCRM Inc. - Product / Service
Exhibits183: SugarCRM Inc. - Key offerings
Exhibits184: Inclusions checklist
Exhibits185: Exclusions checklist
Exhibits186: Currency conversion rates for US$
Exhibits187: Research methodology
Exhibits188: Information sources
Exhibits189: Data validation
Exhibits190: Validation techniques employed for market sizing
Exhibits191: Data synthesis
Exhibits192: 360 degree market analysis
Exhibits193: List of abbreviations

02-2729-4219

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License/价格

2024-2028 年全球 CRM 市场

Global CRM Market 2024-2028

目录

第一章执行摘要

第二章市场状况

第三章市场规模评估

第四章市场规模表现

第五章五力分析

第六章市场细分：按应用

第 7 章市场区隔：依部署

第八章客户状况

第九章地区情势