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市场调查报告书
商品编码
1915594
2025-2029年全球人工智慧赋能型互动语音应答（IVR）支付市场Global AI In Ivr Payment Market 2025-2029 |
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全球人工智慧在互动式语音应答（IVR）支付领域的市场预计将成长至5.385亿美元，在2024年至2029年的预测期内，复合年增长率将达到24.9%。本报告对全球人工智慧在互动式语音应答（IVR）支付领域的市场进行了全面分析，包括市场规模和预测、趋势、成长要素和挑战，以及对约25家公司的供应商分析。
该报告对当前市场状况、最新趋势和驱动因素以及整体市场环境进行了最新分析。市场成长的驱动因素包括：客户体验和营运效率的提升、对安全便捷的数位支付解决方案日益增长的需求，以及人工智慧和语音辨识技术的进步。
本研究采用客观的方法，结合一手和二手讯息，包括来自主要行业相关人员的意见。报告包含全面的市场规模数据、区域細項分析、供应商格局以及对主要企业的分析。报告提供历史数据和预测数据。
| 市场覆盖范围 | |
|---|---|
| 基准年 | 2025 |
| 年末 | 2029 |
| 预测期 | 2025-2029 |
| 成长势头 | 加速度 |
| 同比 | 23.5% |
| 复合年增长率 | 24.9% |
| 增量 | 5.385亿美元 |
该研究指出，超个人化和情境智慧是未来几年推动全球人工智慧赋能的 IVR 支付市场成长的关键因素，而与全通路传播策略的整合以及透过生物识别和诈欺检测增强安全性预计将在市场上产生巨大的需求。
目录
第一章执行摘要
第二章 Technavio 分析
- 价格、生命週期、顾客购买篮、采用率和购买标准分析
- 投入与差异化因素的重要性
- 混淆来源
- 驱动因素和挑战的影响
第三章 市场情势
- 市场生态系统
- 市场特征
- 价值链分析
第四章 市场规模
- 市场定义
- 市场区隔分析
- 2024年市场规模
- 2024-2029年市场展望
第五章 市场规模表现
- 2019-2023年全球人工智慧赋能型IVR支付市场
- 类型细分市场分析 2019-2023
- 2019-2023年部署细分市场分析
- 2019-2023年业务部门分析
- 2019-2023年区域细分市场分析
- 2019-2023年国家细分市场分析
第六章五力分析
- 五力分析概述
- 买方的议价能力
- 供应商的议价能力
- 新进入者的威胁
- 替代品的威胁
- 竞争威胁
- 市场状况
7. 按类型分類的市场细分
- 比较：按类型
- 入境语音应答系统
- 外呼 IVR
- 自助式互动式语音应答系统
- 呼叫路由和代理协助
- 按类型分類的市场机会
8. 依部署方式进行市场区隔
- 比较：依部署方式
- 基于云端的互动式语音应答系统
- 本地部署的互动式语音应答系统
- 杂交种
- 按部署方式分類的市场机会
第九章 依业务部门进行市场细分
- 比较：按业务部门
- 大公司
- 小型企业
- 按业务部门的市场机会
第十章 客户情况
第十一章 区域情势
- 区域细分
- 区域比较
- 北美洲
- 美国
- 加拿大
- 亚太地区
- 中国
- 印度
- 日本
- 澳洲
- 韩国
- 欧洲
- 德国
- 英国
- 法国
- 南美洲
- 巴西
- 阿根廷
- 中东和非洲
- 沙乌地阿拉伯
- 阿拉伯聯合大公国
- 各区域的市场机会
第十二章：驱动因素、挑战与机会
- 市场驱动因素
- 市场挑战
- 驱动因素和挑战的影响
- 市场机会
第十三章 竞争格局
- 概述
- 竞争格局
- 令人困惑的局面
- 产业风险
第十四章 竞争分析
- 公司简介
- 企业排名指数
- 公司市场定位
- CallMiner Inc.
- CloudTalk
- Cognizant Technology Solution
- Computer Talk Technology Inc.
- Five9 Inc.
- Genesys Telecom Lab Inc.
- Invoca Inc.
- Key IVR Ltd
- NICE Ltd.
- Nuance Communications Inc.
- Pindrop Security Inc.
- RingCentral Inc.
- Talkdesk Inc.
- Teneo AI
- Verint Systems Inc.
第十五章附录
The global AI in ivr payment market is forecasted to grow by USD 538.5 mn during 2024-2029, accelerating at a CAGR of 24.9% during the forecast period. The report on the global AI in ivr payment market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.
The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by enhanced customer experience and operational efficiency, escalating demand for secure and convenient digital payment solutions, technological advancements in AI and speech recognition.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.
| Market Scope | |
|---|---|
| Base Year | 2025 |
| End Year | 2029 |
| Series Year | 2025-2029 |
| Growth Momentum | Accelerate |
| YOY 2025 | 23.5% |
| CAGR | 24.9% |
| Incremental Value | $538.5 mn |
Technavio's global AI in ivr payment market is segmented as below:
By Type
- Inbound IVR
- Outbound IVR
- Self service IVR
- Call routing and agent assistance
By Deployment
- Cloud based IVR
- On premise IVR
- Hybrid
By Business Segment
- Large enterprises
- Small and medium enterprises
Geography
- North America
- US
- Canada
- APAC
- China
- India
- Japan
- Australia
- South Korea
- Europe
- Germany
- UK
- France
- South America
- Brazil
- Argentina
- Middle East and Africa
- UAE
- Rest of World (ROW)
This study identifies the hyper-personalization and contextual intelligence as one of the prime reasons driving the global AI in ivr payment market growth during the next few years. Also, integration with omnichannel communication strategies and enhanced security through biometric authentication and fraud detection will lead to sizable demand in the market.
The report on the global AI in ivr payment market covers the following areas:
- Global AI in ivr payment market sizing
- Global AI in ivr payment market forecast
- Global AI in ivr payment market industry analysis
The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global AI in ivr payment market vendors that include Aculab Plc, CallMiner Inc., CloudTalk, Cognizant Technology Solution, Computer Talk Technology Inc., Datatel, Five9 Inc., Genesys Telecom Lab Inc., Invoca Inc., iWallet., Key IVR Ltd, NICE Ltd., Nuance Communications Inc., NuVoxx, Pindrop Security Inc., RingCentral Inc., Talkdesk Inc., Teneo AI, Verint Systems Inc.. Also, the global AI in ivr payment market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.
The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.
Table of Contents
1 Executive Summary
- 1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market by Geography
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Market Segmentation by Deployment
- Executive Summary - Chart on Market Segmentation by Business Segment
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning
2 Technavio Analysis
- 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- 2.2 Criticality of inputs and Factors of differentiation
- 2.3 Factors of disruption
- 2.4 Impact of drivers and challenges
3 Market Landscape
- 3.1 Market ecosystem
- 3.2 Market characteristics
- 3.3 Value chain analysis
4 Market Sizing
- 4.1 Market definition
- 4.2 Market segment analysis
- Market segments
- 4.3 Market size 2024
- 4.4 Market outlook: Forecast for 2024-2029
5 Historic Market Size
- 5.1 Global AI In IVR Payment Market 2019 - 2023
- Historic Market Size - Data Table on Global AI In IVR Payment Market 2019 - 2023 ($ million)
- 5.2 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ million)
- 5.3 Deployment segment analysis 2019 - 2023
- Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
- 5.4 Business segment analysis 2019 - 2023
- Historic Market Size - Business Segment 2019 - 2023 ($ million)
- 5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
- 5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)
6 Five Forces Analysis
- 6.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
- 6.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
- 6.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
- 6.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
- 6.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
- 6.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
- 6.7 Market condition
7 Market Segmentation by Type
- 7.1 Market segments
- 7.2 Comparison by Type
- 7.3 Inbound IVR - Market size and forecast 2024-2029
- 7.4 Outbound IVR - Market size and forecast 2024-2029
- 7.5 Self service IVR - Market size and forecast 2024-2029
- 7.6 Call routing and agent assistance - Market size and forecast 2024-2029
- 7.7 Market opportunity by Type
- Market opportunity by Type ($ million)
8 Market Segmentation by Deployment
- 8.1 Market segments
- 8.2 Comparison by Deployment
- 8.3 Cloud based IVR - Market size and forecast 2024-2029
- 8.4 On premise IVR - Market size and forecast 2024-2029
- 8.5 Hybrid - Market size and forecast 2024-2029
- 8.6 Market opportunity by Deployment
- Market opportunity by Deployment ($ million)
9 Market Segmentation by Business Segment
- 9.1 Market segments
- 9.2 Comparison by Business Segment
- 9.3 Large enterprises - Market size and forecast 2024-2029
- 9.4 Small and medium enterprises - Market size and forecast 2024-2029
- 9.5 Market opportunity by Business Segment
- Market opportunity by Market Segmentation by Business Segment ($ million)
10 Customer Landscape
- 10.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
11 Geographic Landscape
- 11.1 Geographic segmentation
- 11.2 Geographic comparison
- 11.3 North America - Market size and forecast 2024-2029
- 11.3.1 US - Market size and forecast 2024-2029
- 11.3.2 Canada - Market size and forecast 2024-2029
- 11.4 APAC - Market size and forecast 2024-2029
- 11.4.1 China - Market size and forecast 2024-2029
- 11.4.2 India - Market size and forecast 2024-2029
- 11.4.3 Japan - Market size and forecast 2024-2029
- 11.4.4 Australia - Market size and forecast 2024-2029
- 11.4.5 South Korea - Market size and forecast 2024-2029
- 11.5 Europe - Market size and forecast 2024-2029
- 11.5.1 Germany - Market size and forecast 2024-2029
- 11.5.2 UK - Market size and forecast 2024-2029
- 11.5.3 France - Market size and forecast 2024-2029
- 11.6 South America - Market size and forecast 2024-2029
- 11.6.1 Brazil - Market size and forecast 2024-2029
- 11.6.2 Argentina - Market size and forecast 2024-2029
- 11.7 Middle East and Africa - Market size and forecast 2024-2029
- 11.7.1 Saudi Arabia - Market size and forecast 2024-2029
- 11.7.2 UAE - Market size and forecast 2024-2029
- 11.8 Market opportunity by geography
- Market opportunity by geography ($ million)
- Data Tables on Market opportunity by geography ($ million)
12 Drivers, Challenges, and Opportunity
- 12.1 Market drivers
- Enhanced customer experience and operational efficiency
- Escalating demand for secure and convenient digital payment solutions
- Technological advancements in AI and speech recognition
- 12.2 Market challenges
- Data security and privacy concerns
- Integration complexities and legacy system compatibility
- High implementation costs and return on investment justification
- 12.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
- 12.4 Market opportunities
- Hyper-personalization and contextual intelligence
- Integration with omnichannel communication strategies
- Enhanced security through biometric authentication and fraud detection
13 Competitive Landscape
- 13.1 Overview
- 13.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
- 13.3 Landscape disruption
- Overview on factors of disruption
- 13.4 Industry risks
- Impact of key risks on business
14 Competitive Analysis
- 14.1 Companies profiled
- Companies covered
- 14.2 Company ranking index
- Company ranking index
- 14.3 Market positioning of companies
- Matrix on companies position and classification
- 14.4 CallMiner Inc.
- CallMiner Inc. - Overview
- CallMiner Inc. - Product / Service
- CallMiner Inc. - Key offerings
- SWOT
- 14.5 CloudTalk
- CloudTalk - Overview
- CloudTalk - Product / Service
- CloudTalk - Key offerings
- SWOT
- 14.6 Cognizant Technology Solution
- Cognizant Technology Solution - Overview
- Cognizant Technology Solution - Business segments
- Cognizant Technology Solution - Key news
- Cognizant Technology Solution - Key offerings
- Cognizant Technology Solution - Segment focus
- SWOT
- 14.7 Computer Talk Technology Inc.
- Computer Talk Technology Inc. - Overview
- Computer Talk Technology Inc. - Product / Service
- Computer Talk Technology Inc. - Key offerings
- SWOT
- 14.8 Five9 Inc.
- Five9 Inc. - Overview
- Five9 Inc. - Product / Service
- Five9 Inc. - Key news
- Five9 Inc. - Key offerings
- SWOT
- 14.9 Genesys Telecom Lab Inc.
- Genesys Telecom Lab Inc. - Overview
- Genesys Telecom Lab Inc. - Product / Service
- Genesys Telecom Lab Inc. - Key offerings
- SWOT
- 14.10 Invoca Inc.
- Invoca Inc. - Overview
- Invoca Inc. - Product / Service
- Invoca Inc. - Key offerings
- SWOT
- 14.11 Key IVR Ltd
- Key IVR Ltd - Overview
- Key IVR Ltd - Product / Service
- Key IVR Ltd - Key offerings
- SWOT
- 14.12 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- SWOT
- 14.13 Nuance Communications Inc.
- Nuance Communications Inc. - Overview
- Nuance Communications Inc. - Product / Service
- Nuance Communications Inc. - Key offerings
- SWOT
- 14.14 Pindrop Security Inc.
- Pindrop Security Inc. - Overview
- Pindrop Security Inc. - Product / Service
- Pindrop Security Inc. - Key offerings
- SWOT
- 14.15 RingCentral Inc.
- RingCentral Inc. - Overview
- RingCentral Inc. - Product / Service
- RingCentral Inc. - Key offerings
- SWOT
- 14.16 Talkdesk Inc.
- Talkdesk Inc. - Overview
- Talkdesk Inc. - Product / Service
- Talkdesk Inc. - Key offerings
- SWOT
- 14.17 Teneo AI
- Teneo AI - Overview
- Teneo AI - Product / Service
- Teneo AI - Key offerings
- SWOT
- 14.18 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- SWOT
15 Appendix
- 15.1 Scope of the report
- Market definition
- Objectives
- Notes and caveats
- 15.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
- 15.3 Currency conversion rates for US$
- Currency conversion rates for US$
- 15.4 Research methodology
- Research methodology
- 15.5 Data procurement
- Information sources
- 15.6 Data validation
- Data validation
- 15.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
- 15.8 Data synthesis
- Data synthesis
- 15.9 360 degree market analysis
- 360 degree market analysis
- 15.10 List of abbreviations
- List of abbreviations
