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市场调查报告书
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1589101

客服中心分析市场：按解决方案、服务、部署和公司规模划分 - 2025-2030 年全球预测

Contact Center Analytics Market by Solution (Cross-Channel Analytics, Performance Analytics, Predictive Analytics), Service (Integration & Deployment, Managed Service, Support & Maintenance), Deployment, Enterprise Size - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 190 Pages | 商品交期: 最快1-2个工作天内

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2023年客服中心分析市场规模预计为26亿美元，预计2024年将达到31亿美元，复合年增长率为19.39%，预计2030年将达到90.2亿美元。

客服中心分析是对客服中心业务产生的资料进行系统分析，以增强客户互动并提高服务效率。它涉及应用资料分析工具和技术，从语音、电子邮件和聊天等各种通讯管道的客户互动中获取洞察。对改善客户经验、提高业务效率以及资料主导决策的重要性日益增加的需求推动了对客服中心分析的需求。应用范围包括劳动力优化、品管以及识别客户趋势和需求，以帮助公司製定策略并在竞争中定位自己。最终用途包括通讯、BFSI、医疗保健、零售等。影响该市场的关键成长要素包括云端基础的解决方案的流行、人工智慧和机器学习的进步以及对客户满意度的关注。在客服中心整合分析有助于降低成本、提高座席工作效率并提供个人化的客户参与。然而，潜在的挑战包括资料隐私问题、与现有系统整合的复杂性以及对技术和熟练人员的大量初始投资的需求。此外，遵守法律法规可能是一个主要障碍。也就是说，有机会扩展人工智慧功能、即时分析和预测洞察，以主动解决客户问题并优化资源分配。鼓励组织投资自然语言处理和情感分析等创新技术，以改善其客户互动策略。透过利用巨量资料和云端技术的进步，企业可以提高灵活性并提高资料的可存取性。此外，我们对平衡资料安全和进阶分析功能的解决方案的关注将实现持续成长和市场差异化。客服中心分析市场的本质是动态的，快速的技术进步挑战现有的经营模式，需要不断创新并适应不断变化的客户期望和技术趋势。

主要市场统计
基准年[2023] 26亿美元
预测年份 [2024] 31亿美元
预测年份 [2030] 90.2亿美元
复合年增长率（%） 19.39%

市场动态：揭示快速发展的客服中心分析市场的关键市场洞察

供应和需求的动态交互作用正在改变客服中心分析市场。透过了解这些不断变化的市场动态，公司可以准备好做出明智的投资决策、完善策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，并了解消费行为及其对製造成本的影响，并更清楚地了解对采购趋势的影响。

  • 市场驱动因素
    • 更多采用先进的客服中心技术
    • 对更好的客户体验管理解决方案的需求不断增长
    • 扩大社群媒体平台的使用
  • 市场限制因素
    • 与客服中心分析相关的高投资成本
  • 市场机会
    • 将先进技术整合到客服中心分析中
    • 语音和文字分析的巨大潜力
  • 市场挑战
    • 客服中心缺乏清晰、全面的分析方法

波特的五力：驾驭客服中心分析市场的策略工具

波特的五力框架是理解市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解客服中心分析市场的外部影响

外部宏观环境因素在塑造客服中心分析市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析客服中心分析 了解市场竞争状况

客服中心分析市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV 定位矩阵客服中心分析市场供应商的绩效评估

FPNV 定位矩阵是评估客服中心分析市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，并确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议绘製您在客服中心分析市场的成功之路

对于旨在加强其在全球市场的影响力的公司来说，客服中心分析市场的策略分析至关重要。透过审查关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：详细检视当前市场环境、主要企业的广泛资料、评估其在市场中的影响力和整体影响力。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监管核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 更多采用先进的客服中心技术
      • 对更好的客户体验管理解决方案的需求增加
      • 社群媒体平台的使用增加
    • 抑制因素
      • 与客服中心分析相关的高投资成本
    • 机会
      • 将先进技术整合到客服中心分析中
      • 语音和文字分析的巨大潜力
    • 任务
      • 客服中心缺乏清晰、全面的分析方法
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第 6 章客服中心分析市场：按解决方案

  • 跨通路分析
  • 绩效分析
  • 预测分析
  • 语音分析
  • 文字分析

第七章客服中心分析市场：依服务分类

  • 整合部署
  • 託管服务
  • 支援与维护
  • 培训和咨询

第 8 章客服中心分析市场：依发展划分

  • 主持人
  • 本地

第 9 章客服中心分析市场：依公司规模

  • 大公司
  • 小型企业

第10章美洲客服中心分析市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第十一章亚太客服中心分析市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十二章欧洲、中东和非洲的客服中心分析市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第十三章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • 8X8 Inc.
  • Bright Pattern, Inc.
  • CallMiner, Inc.
  • Cisco Systems, Inc.
  • CloudTalk, sro
  • Dixa ApS
  • Enghouse System Limited
  • Five9, Inc.
  • Genesys Cloud Services, Inc.
  • Genpact Ltd.
  • Mitel Networks Corporation
  • Nice Ltd.
  • Oracle Corporation
  • SAP SE
  • Verint Systems Inc.
Product Code: MRR-450A0628D28B

The Contact Center Analytics Market was valued at USD 2.60 billion in 2023, expected to reach USD 3.10 billion in 2024, and is projected to grow at a CAGR of 19.39%, to USD 9.02 billion by 2030.

Contact Center Analytics refers to the systematic analysis of data generated from contact center operations to enhance customer interactions and improve service efficiency. It involves the application of data analytics tools and methodologies to derive insights from customer interactions across various communication channels, including voice, email, and chat. The necessity of contact center analytics is driven by the demand for improved customer experience, operational efficiency, and the increasing importance of data-driven decision-making. Its applications span workforce optimization, quality management, and the identification of customer trends and needs, aiding organizations in strategic planning and competitive positioning. End-use scope includes telecommunications, BFSI, healthcare, retail, and more. Key growth factors influencing this market include the proliferation of cloud-based solutions, advancements in AI and machine learning, and the emphasis on customer satisfaction. The integration of analytics in contact centers helps in reducing costs, enhancing agent productivity, and achieving personalized customer engagement. However, potential challenges include data privacy concerns, integration complexities with existing systems, and the requirement for substantial initial investment in technology and skilled personnel. Moreover, regulatory compliance can be a significant hurdle. Nevertheless, opportunities lie in expanding AI capabilities, real-time analytics, and predictive insights to pre-emptively address customer issues and optimize resource allocation. Organizations are recommended to invest in innovative technologies like natural language processing and sentiment analysis to refine customer interaction strategies. By capitalizing on big data and cloud technology advancements, companies can enhance flexibility and improve data accessibility. Also, focusing on solutions that balance data security with advanced analytics capabilities will enable sustained growth and market differentiation. The nature of the contact center analytics market is dynamic, with rapid technological advancements challenging established business models, thereby necessitating continuous innovation and adaptation to changing customer expectations and technological trends.

KEY MARKET STATISTICS
Base Year [2023] USD 2.60 billion
Estimated Year [2024] USD 3.10 billion
Forecast Year [2030] USD 9.02 billion
CAGR (%) 19.39%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Contact Center Analytics Market

The Contact Center Analytics Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Rising adoption of advanced contact center technologies
    • Increasing demand for better customer experience management solutions
    • Growing use of social media platforms
  • Market Restraints
    • High cost of investment associated with contact center analytics
  • Market Opportunities
    • Integration of advanced technologies in contact center analytics
    • High potential for speech and text analytics
  • Market Challenges
    • Lack of a clear and holistics analytics approach in contact centers

Porter's Five Forces: A Strategic Tool for Navigating the Contact Center Analytics Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Contact Center Analytics Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Contact Center Analytics Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Contact Center Analytics Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Contact Center Analytics Market

A detailed market share analysis in the Contact Center Analytics Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Contact Center Analytics Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Contact Center Analytics Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Contact Center Analytics Market

A strategic analysis of the Contact Center Analytics Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Contact Center Analytics Market, highlighting leading vendors and their innovative profiles. These include 8X8 Inc., Bright Pattern, Inc., CallMiner, Inc., Cisco Systems, Inc., CloudTalk, s.r.o., Dixa ApS, Enghouse System Limited, Five9, Inc., Genesys Cloud Services, Inc., Genpact Ltd., Mitel Networks Corporation, Nice Ltd., Oracle Corporation, SAP SE, and Verint Systems Inc..

Market Segmentation & Coverage

This research report categorizes the Contact Center Analytics Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Solution, market is studied across Cross-Channel Analytics, Performance Analytics, Predictive Analytics, Speech Analytics, and Text Analytics.
  • Based on Service, market is studied across Integration & Deployment, Managed Service, Support & Maintenance, and Training & Consulting.
  • Based on Deployment, market is studied across Hosted and On-Premise.
  • Based on Enterprise Size, market is studied across Large Enterprises and Small & Medium Enterprises.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Rising adoption of advanced contact center technologies
      • 5.1.1.2. Increasing demand for better customer experience management solutions
      • 5.1.1.3. Growing use of social media platforms
    • 5.1.2. Restraints
      • 5.1.2.1. High cost of investment associated with contact center analytics
    • 5.1.3. Opportunities
      • 5.1.3.1. Integration of advanced technologies in contact center analytics
      • 5.1.3.2. High potential for speech and text analytics
    • 5.1.4. Challenges
      • 5.1.4.1. Lack of a clear and holistics analytics approach in contact centers
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Contact Center Analytics Market, by Solution

  • 6.1. Introduction
  • 6.2. Cross-Channel Analytics
  • 6.3. Performance Analytics
  • 6.4. Predictive Analytics
  • 6.5. Speech Analytics
  • 6.6. Text Analytics

7. Contact Center Analytics Market, by Service

  • 7.1. Introduction
  • 7.2. Integration & Deployment
  • 7.3. Managed Service
  • 7.4. Support & Maintenance
  • 7.5. Training & Consulting

8. Contact Center Analytics Market, by Deployment

  • 8.1. Introduction
  • 8.2. Hosted
  • 8.3. On-Premise

9. Contact Center Analytics Market, by Enterprise Size

  • 9.1. Introduction
  • 9.2. Large Enterprises
  • 9.3. Small & Medium Enterprises

10. Americas Contact Center Analytics Market

  • 10.1. Introduction
  • 10.2. Argentina
  • 10.3. Brazil
  • 10.4. Canada
  • 10.5. Mexico
  • 10.6. United States

11. Asia-Pacific Contact Center Analytics Market

  • 11.1. Introduction
  • 11.2. Australia
  • 11.3. China
  • 11.4. India
  • 11.5. Indonesia
  • 11.6. Japan
  • 11.7. Malaysia
  • 11.8. Philippines
  • 11.9. Singapore
  • 11.10. South Korea
  • 11.11. Taiwan
  • 11.12. Thailand
  • 11.13. Vietnam

12. Europe, Middle East & Africa Contact Center Analytics Market

  • 12.1. Introduction
  • 12.2. Denmark
  • 12.3. Egypt
  • 12.4. Finland
  • 12.5. France
  • 12.6. Germany
  • 12.7. Israel
  • 12.8. Italy
  • 12.9. Netherlands
  • 12.10. Nigeria
  • 12.11. Norway
  • 12.12. Poland
  • 12.13. Qatar
  • 12.14. Russia
  • 12.15. Saudi Arabia
  • 12.16. South Africa
  • 12.17. Spain
  • 12.18. Sweden
  • 12.19. Switzerland
  • 12.20. Turkey
  • 12.21. United Arab Emirates
  • 12.22. United Kingdom

13. Competitive Landscape

  • 13.1. Market Share Analysis, 2023
  • 13.2. FPNV Positioning Matrix, 2023
  • 13.3. Competitive Scenario Analysis
  • 13.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. 8X8 Inc.
  • 2. Bright Pattern, Inc.
  • 3. CallMiner, Inc.
  • 4. Cisco Systems, Inc.
  • 5. CloudTalk, s.r.o.
  • 6. Dixa ApS
  • 7. Enghouse System Limited
  • 8. Five9, Inc.
  • 9. Genesys Cloud Services, Inc.
  • 10. Genpact Ltd.
  • 11. Mitel Networks Corporation
  • 12. Nice Ltd.
  • 13. Oracle Corporation
  • 14. SAP SE
  • 15. Verint Systems Inc.

LIST OF FIGURES

  • FIGURE 1. CONTACT CENTER ANALYTICS MARKET RESEARCH PROCESS
  • FIGURE 2. CONTACT CENTER ANALYTICS MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 17. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 19. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. CONTACT CENTER ANALYTICS MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 23. CONTACT CENTER ANALYTICS MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CONTACT CENTER ANALYTICS MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CONTACT CENTER ANALYTICS MARKET DYNAMICS
  • TABLE 7. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY CROSS-CHANNEL ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY PERFORMANCE ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY PREDICTIVE ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SPEECH ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY TEXT ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY MANAGED SERVICE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY TRAINING & CONSULTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY HOSTED, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY ON-PREMISE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CONTACT CENTER ANALYTICS MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 25. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 26. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 27. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 28. AMERICAS CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 29. ARGENTINA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 30. ARGENTINA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 31. ARGENTINA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 32. ARGENTINA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 33. BRAZIL CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 34. BRAZIL CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 35. BRAZIL CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 36. BRAZIL CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 37. CANADA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 38. CANADA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 39. CANADA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 40. CANADA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 41. MEXICO CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 42. MEXICO CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 43. MEXICO CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 44. MEXICO CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 45. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 46. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 47. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 48. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 49. UNITED STATES CONTACT CENTER ANALYTICS MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 50. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 51. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 52. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 53. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 54. ASIA-PACIFIC CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 55. AUSTRALIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 56. AUSTRALIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 57. AUSTRALIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 58. AUSTRALIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 59. CHINA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 60. CHINA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 61. CHINA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 62. CHINA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 63. INDIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 64. INDIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 65. INDIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 66. INDIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 67. INDONESIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 68. INDONESIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 69. INDONESIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 70. INDONESIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 71. JAPAN CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 72. JAPAN CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 73. JAPAN CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 74. JAPAN CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 75. MALAYSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 76. MALAYSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 77. MALAYSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 78. MALAYSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 79. PHILIPPINES CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 80. PHILIPPINES CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 81. PHILIPPINES CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 82. PHILIPPINES CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 83. SINGAPORE CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 84. SINGAPORE CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 85. SINGAPORE CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 86. SINGAPORE CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 87. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 88. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 89. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 90. SOUTH KOREA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 91. TAIWAN CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 92. TAIWAN CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 93. TAIWAN CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 94. TAIWAN CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 95. THAILAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 96. THAILAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 97. THAILAND CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 98. THAILAND CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 99. VIETNAM CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 100. VIETNAM CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 101. VIETNAM CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 102. VIETNAM CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 103. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 104. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 105. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 106. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 107. EUROPE, MIDDLE EAST & AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 108. DENMARK CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 109. DENMARK CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 110. DENMARK CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 111. DENMARK CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 112. EGYPT CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 113. EGYPT CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 114. EGYPT CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 115. EGYPT CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 116. FINLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 117. FINLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 118. FINLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 119. FINLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 120. FRANCE CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 121. FRANCE CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 122. FRANCE CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 123. FRANCE CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 124. GERMANY CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 125. GERMANY CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 126. GERMANY CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 127. GERMANY CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 128. ISRAEL CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 129. ISRAEL CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 130. ISRAEL CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 131. ISRAEL CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 132. ITALY CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 133. ITALY CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 134. ITALY CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 135. ITALY CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 136. NETHERLANDS CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 137. NETHERLANDS CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 138. NETHERLANDS CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 139. NETHERLANDS CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 140. NIGERIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 141. NIGERIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 142. NIGERIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 143. NIGERIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 144. NORWAY CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 145. NORWAY CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 146. NORWAY CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 147. NORWAY CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 148. POLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 149. POLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 150. POLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 151. POLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 152. QATAR CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 153. QATAR CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 154. QATAR CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 155. QATAR CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 156. RUSSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 157. RUSSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 158. RUSSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 159. RUSSIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 160. SAUDI ARABIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 161. SAUDI ARABIA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 162. SAUDI ARABIA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 163. SAUDI ARABIA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 164. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 165. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 166. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 167. SOUTH AFRICA CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 168. SPAIN CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 169. SPAIN CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 170. SPAIN CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 171. SPAIN CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 172. SWEDEN CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 173. SWEDEN CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 174. SWEDEN CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 175. SWEDEN CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 176. SWITZERLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 177. SWITZERLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 178. SWITZERLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 179. SWITZERLAND CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 180. TURKEY CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 181. TURKEY CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 182. TURKEY CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 183. TURKEY CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 184. UNITED ARAB EMIRATES CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 185. UNITED ARAB EMIRATES CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 186. UNITED ARAB EMIRATES CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 187. UNITED ARAB EMIRATES CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 188. UNITED KINGDOM CONTACT CENTER ANALYTICS MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 189. UNITED KINGDOM CONTACT CENTER ANALYTICS MARKET SIZE, BY SERVICE, 2018-2030 (USD MILLION)
  • TABLE 190. UNITED KINGDOM CONTACT CENTER ANALYTICS MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 191. UNITED KINGDOM CONTACT CENTER ANALYTICS MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 192. CONTACT CENTER ANALYTICS MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 193. CONTACT CENTER ANALYTICS MARKET, FPNV POSITIONING MATRIX, 2023