查看购物车
  • Traditional Chinese
  • English
  • Japanese
封面
市场调查报告书
商品编码
1589104

客服中心即即服务市场：按类型、解决方案、公司规模和最终用途划分 - 2025-2030 年全球预测

Contact-Center-as-a-Service Market by Type (Integration & Deployment, Managed Services, Support & Maintenance), Solution (Automatic Call Distribution, Call Recording, Computer Telephony Integration), Enterprise Size, End Use - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 190 Pages | 商品交期: 最快1-2个工作天内

价格

※ 本网页内容可能与最新版本有所差异。详细情况请与我们联繫。

2023年客服中心即即服务市场规模为55.1亿美元，预计2024年将达到64.3亿美元，复合年增长率为16.85%，2030年将达到16.4亿美元。

市场区隔 (CCaaS) 市场是客户服务和支援产业中的动态细分市场，提供与其他业务工具无缝整合的云端基础的解决方案，以增强使用者体验、效率和扩充性。该模型消除了对本地设备的需求，从而降低了成本和 IT 需求。 CCaaS 应用程式涵盖各种最终用途行业，包括医疗保健、零售、金融服务和通讯，这些行业的企业不断寻求改善客户互动和简化业务。随着企业意识到维持强大的客户参与策略以在日益数位化的经济中保持竞争力的重要性，对 CCaaS 的需求变得更加明显。由于 COVID-19 大流行，以及人工智慧主导的个人化客户体验分析的普及，对远距工作解决方案的需求增加，影响了市场成长。此外，对客户旅程分析和全通路支援的日益重视为供应商带来了巨大的机会。资料隐私问题和与旧有系统的整合挑战是显着的限制，以及可能影响价格竞争的市场参与者的饱和。为了克服这些挑战，公司应该投资于尖端创新，例如基于人工智慧的客户互动分析、语音辨识和增强的资料加密。探索无缝整合功能和混合云端解决方案对于满足多样化的客户需求同时确保安全合规性至关重要。此外，随着人们对节能和碳中和业务运作的兴趣日益浓厚，环境永续性也面临着巨大的机会。市场的本质是技术快速发展，其特点是云端处理技术和客户服务自动化的不断进步。致力于产品创新和策略伙伴关係关係的公司可以充分利用这些成长机会，并在不断扩大但竞争激烈的 CCaaS 市场中保持相关性和竞争力。

主要市场统计
基准年[2023] 55.1亿美元
预测年份 [2024] 64.3亿美元
预测年份 [2030] 164亿美元
复合年增长率（%） 16.85%

市场动态：快速发展的客服中心即即服务市场的关键市场洞察

供应和需求的动态交互作用正在改变客服中心即服务市场。透过了解这些不断变化的市场动态，公司可以准备好做出明智的投资决策、完善策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，并了解消费行为及其对製造成本的影响，并更清楚地了解对采购趋势的影响。

  • 市场驱动因素
    • 更多采用自动化通讯
    • 对 IT 营运、资料备份和復原、帮助台支援和安全监控的需求不断增加
    • 对 IT 营运、资料备份和復原、帮助台支援和安全监控的需求不断增加
  • 市场限制因素
    • 与客服中心即服务相关的高初始投资
  • 市场机会
    • 消费者意识不断增强
    • 企业越来越需要专注于投资科技驱动的成长
  • 市场挑战
    • 与客服中心即即服务相关的安全问题

波特的五力：引领客服中心即即服务市场的策略工具

波特的五力架构是了解客服中心即即服务市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解客服中心即即服务市场的外部影响

外部宏观环境因素在塑造客服中心即即服务市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析 了解客服中心作为即服务市场的竞争状况

客服中心即即服务市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV 定位矩阵客服中心即即服务市场供应商绩效评估

FPNV 定位矩阵是评估客服中心即即服务市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，并确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议描绘了客服中心即即服务市场的成功之路

对于旨在加强其在全球市场的影响力的公司来说，对客服中心即服务市场的策略分析至关重要。透过考虑关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：详细检视当前市场环境、主要企业的广泛资料、评估其在市场中的影响力和整体影响力。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监管核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 更多采用自动化通讯
      • 对 IT 营运、资料备份和復原、帮助台支援和安全监控的需求不断增长
      • 对 IT 营运、资料备份和復原、帮助台支援和安全监控的需求不断增长。
    • 抑制因素
      • 与客服中心即服务相关的高初始投资
    • 机会
      • 提高消费者意识
      • 企业越来越需要专注于技术组件成长的投资。
    • 任务
      • 与客服中心即即服务相关的安全问题
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第六章客服中心即服务市场：依类型

  • 整合部署
  • 託管服务
  • 支援与维护
  • 培训和咨询

第七章客服中心即即服务市场：依解决方案

  • 自动呼叫分配
  • 通话录音
  • 电脑语音通信集成
  • 客户协作
  • 拨号器
  • 互动式语音应答
  • 报告与分析
  • 劳动力优化

第八章客服中心即服务市场：依公司规模

  • 大公司
  • 小型企业

第 9 章客服中心即即服务市场：依最终用途分类

  • BFSI
  • 消费品/零售
  • 政府
  • 卫生保健
  • 资讯科技和通讯
  • 旅游/酒店

第 10 章 美洲客服中心即服务市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第十一章亚太客服中心即服务市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十二章 欧洲、中东和非洲的客服中心即即服务市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第十三章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • 3CLogic Inc.
  • 8x8, Inc.
  • ALE International SAS
  • Alvaria, Inc.
  • Ameyo Pvt Ltd.
  • Avaya, Inc.
  • Capgemini Services SAS
  • Cisco Systems, Inc.
  • Content Guru Limited
  • Five9, Inc. by Zoom Video Communications, Inc.
  • Genesys Cloud Services, Inc.
  • Lumen Technologies, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • SAP SE
  • Unify, Inc.
Product Code: MRR-575EAC9DD163

The Contact-Center-as-a-Service Market was valued at USD 5.51 billion in 2023, expected to reach USD 6.43 billion in 2024, and is projected to grow at a CAGR of 16.85%, to USD 16.40 billion by 2030.

The Contact-Center-as-a-Service (CCaaS) market is a dynamic segment within the customer service and support industry, offering cloud-based solutions that integrate seamlessly with other business tools to enhance user experience, efficiency, and scalability. This model eliminates the need for on-premise equipment, reducing costs and IT demands. Its application spans various end-use industries, including healthcare, retail, financial services, and telecommunications, as organizations continually seek to improve customer interactions and streamline their operations. The necessity of CCaaS is becoming more pronounced as businesses recognize the importance of maintaining robust customer engagement strategies to remain competitive in an increasingly digital economy. Market growth is influenced by the demand for remote work solutions, heightened by the COVID-19 pandemic, and the surge in AI-driven analytics for personalized customer experiences. Additionally, the growing emphasis on customer journey analytics and omnichannel support represents significant opportunities for vendors. Data privacy concerns and integration challenges with legacy systems are notable limitations, along with the saturation of market players that may affect price competition. To navigate these challenges, firms should invest in cutting-edge innovations like AI-based customer interaction analytics, voice recognition, and enhanced data encryption. Research into seamless integration capabilities and hybrid cloud solutions is critical to meeting diverse customer needs while ensuring security compliance. Additionally, there's a burgeoning opportunity in environmental sustainability, with businesses increasingly interested in energy-efficient and carbon-neutral operations. The market nature is one of rapid technological evolution, characterized by continuous advancements in cloud computing technologies and customer service automation. Companies committed to product innovation and strategic partnerships are best positioned to capitalize on these growth opportunities, maintaining relevance and competitiveness in the expansive and yet highly competitive CCaaS market.

KEY MARKET STATISTICS
Base Year [2023] USD 5.51 billion
Estimated Year [2024] USD 6.43 billion
Forecast Year [2030] USD 16.40 billion
CAGR (%) 16.85%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Contact-Center-as-a-Service Market

The Contact-Center-as-a-Service Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Increased adoption of automated telecommunication
    • Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
    • Increasing need for monitoring IT operations, data backup & recovery, help desk support, and security
  • Market Restraints
    • High initial investment associated with the contact center as a service
  • Market Opportunities
    • Increased awareness among the consumers
    • Growing need for the companies to focus on the investment for growth of the technological factors
  • Market Challenges
    • Security concerns associated with contact-center-as-a-service

Porter's Five Forces: A Strategic Tool for Navigating the Contact-Center-as-a-Service Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Contact-Center-as-a-Service Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Contact-Center-as-a-Service Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Contact-Center-as-a-Service Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Contact-Center-as-a-Service Market

A detailed market share analysis in the Contact-Center-as-a-Service Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Contact-Center-as-a-Service Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Contact-Center-as-a-Service Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Contact-Center-as-a-Service Market

A strategic analysis of the Contact-Center-as-a-Service Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Contact-Center-as-a-Service Market, highlighting leading vendors and their innovative profiles. These include 3CLogic Inc., 8x8, Inc., ALE International SAS, Alvaria, Inc., Ameyo Pvt Ltd., Avaya, Inc., Capgemini Services SAS, Cisco Systems, Inc., Content Guru Limited, Five9, Inc. by Zoom Video Communications, Inc., Genesys Cloud Services, Inc., Lumen Technologies, Inc., Microsoft Corporation, Oracle Corporation, SAP SE, and Unify, Inc..

Market Segmentation & Coverage

This research report categorizes the Contact-Center-as-a-Service Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Type, market is studied across Integration & Deployment, Managed Services, Support & Maintenance, and Training & Consulting.
  • Based on Solution, market is studied across Automatic Call Distribution, Call Recording, Computer Telephony Integration, Customer Collaboration, Dialer, Interactive Voice Response, Reporting & Analytics, and Workforce Optimization.
  • Based on Enterprise Size, market is studied across Large Enterprises and Small & Medium Enterprises.
  • Based on End Use, market is studied across BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, and Travel & Hospitality.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Increased adoption of automated telecommunication
      • 5.1.1.2. Growing need for monitoring IT operations, data backup & recovery, help desk support, and security
      • 5.1.1.3. Increasing need for monitoring IT operations, data backup & recovery, help desk support, and security
    • 5.1.2. Restraints
      • 5.1.2.1. High initial investment associated with the contact center as a service
    • 5.1.3. Opportunities
      • 5.1.3.1. Increased awareness among the consumers
      • 5.1.3.2. Growing need for the companies to focus on the investment for growth of the technological factors
    • 5.1.4. Challenges
      • 5.1.4.1. Security concerns associated with contact-center-as-a-service
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Contact-Center-as-a-Service Market, by Type

  • 6.1. Introduction
  • 6.2. Integration & Deployment
  • 6.3. Managed Services
  • 6.4. Support & Maintenance
  • 6.5. Training & Consulting

7. Contact-Center-as-a-Service Market, by Solution

  • 7.1. Introduction
  • 7.2. Automatic Call Distribution
  • 7.3. Call Recording
  • 7.4. Computer Telephony Integration
  • 7.5. Customer Collaboration
  • 7.6. Dialer
  • 7.7. Interactive Voice Response
  • 7.8. Reporting & Analytics
  • 7.9. Workforce Optimization

8. Contact-Center-as-a-Service Market, by Enterprise Size

  • 8.1. Introduction
  • 8.2. Large Enterprises
  • 8.3. Small & Medium Enterprises

9. Contact-Center-as-a-Service Market, by End Use

  • 9.1. Introduction
  • 9.2. BFSI
  • 9.3. Consumer Goods & Retail
  • 9.4. Government
  • 9.5. Healthcare
  • 9.6. IT & Telecom
  • 9.7. Travel & Hospitality

10. Americas Contact-Center-as-a-Service Market

  • 10.1. Introduction
  • 10.2. Argentina
  • 10.3. Brazil
  • 10.4. Canada
  • 10.5. Mexico
  • 10.6. United States

11. Asia-Pacific Contact-Center-as-a-Service Market

  • 11.1. Introduction
  • 11.2. Australia
  • 11.3. China
  • 11.4. India
  • 11.5. Indonesia
  • 11.6. Japan
  • 11.7. Malaysia
  • 11.8. Philippines
  • 11.9. Singapore
  • 11.10. South Korea
  • 11.11. Taiwan
  • 11.12. Thailand
  • 11.13. Vietnam

12. Europe, Middle East & Africa Contact-Center-as-a-Service Market

  • 12.1. Introduction
  • 12.2. Denmark
  • 12.3. Egypt
  • 12.4. Finland
  • 12.5. France
  • 12.6. Germany
  • 12.7. Israel
  • 12.8. Italy
  • 12.9. Netherlands
  • 12.10. Nigeria
  • 12.11. Norway
  • 12.12. Poland
  • 12.13. Qatar
  • 12.14. Russia
  • 12.15. Saudi Arabia
  • 12.16. South Africa
  • 12.17. Spain
  • 12.18. Sweden
  • 12.19. Switzerland
  • 12.20. Turkey
  • 12.21. United Arab Emirates
  • 12.22. United Kingdom

13. Competitive Landscape

  • 13.1. Market Share Analysis, 2023
  • 13.2. FPNV Positioning Matrix, 2023
  • 13.3. Competitive Scenario Analysis
  • 13.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. 3CLogic Inc.
  • 2. 8x8, Inc.
  • 3. ALE International SAS
  • 4. Alvaria, Inc.
  • 5. Ameyo Pvt Ltd.
  • 6. Avaya, Inc.
  • 7. Capgemini Services SAS
  • 8. Cisco Systems, Inc.
  • 9. Content Guru Limited
  • 10. Five9, Inc. by Zoom Video Communications, Inc.
  • 11. Genesys Cloud Services, Inc.
  • 12. Lumen Technologies, Inc.
  • 13. Microsoft Corporation
  • 14. Oracle Corporation
  • 15. SAP SE
  • 16. Unify, Inc.

LIST OF FIGURES

  • FIGURE 1. CONTACT-CENTER-AS-A-SERVICE MARKET RESEARCH PROCESS
  • FIGURE 2. CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 15. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 17. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 19. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. CONTACT-CENTER-AS-A-SERVICE MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 23. CONTACT-CENTER-AS-A-SERVICE MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CONTACT-CENTER-AS-A-SERVICE MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CONTACT-CENTER-AS-A-SERVICE MARKET DYNAMICS
  • TABLE 7. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAINING & CONSULTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CALL RECORDING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COMPUTER TELEPHONY INTEGRATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CUSTOMER COLLABORATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY DIALER, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY REPORTING & ANALYTICS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 25. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY BFSI, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 26. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY CONSUMER GOODS & RETAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 27. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY GOVERNMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 28. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 29. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY IT & TELECOM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 30. GLOBAL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 31. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 32. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 33. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 34. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 35. AMERICAS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 36. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 37. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 38. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 39. ARGENTINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 40. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 41. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 42. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 43. BRAZIL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 44. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 45. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 46. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 47. CANADA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 48. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 49. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 50. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 51. MEXICO CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 52. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 53. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 54. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 55. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 56. UNITED STATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 57. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 58. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 59. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 60. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 61. ASIA-PACIFIC CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 62. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 63. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 64. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 65. AUSTRALIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 66. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 67. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 68. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 69. CHINA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 70. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 71. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 72. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 73. INDIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 74. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 75. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 76. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 77. INDONESIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 78. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 79. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 80. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 81. JAPAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 82. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 83. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 84. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 85. MALAYSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 86. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 87. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 88. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 89. PHILIPPINES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 90. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 91. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 92. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 93. SINGAPORE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 94. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 95. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 96. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 97. SOUTH KOREA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 98. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 99. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 100. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 101. TAIWAN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 102. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 103. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 104. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 105. THAILAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 106. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 107. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 108. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 109. VIETNAM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 110. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 111. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 112. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 113. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 114. EUROPE, MIDDLE EAST & AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 115. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 116. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 117. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 118. DENMARK CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 119. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 120. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 121. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 122. EGYPT CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 123. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 124. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 125. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 126. FINLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 127. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 128. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 129. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 130. FRANCE CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 131. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 132. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 133. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 134. GERMANY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 135. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 136. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 137. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 138. ISRAEL CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 139. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 140. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 141. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 142. ITALY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 143. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 144. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 145. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 146. NETHERLANDS CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 147. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 148. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 149. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 150. NIGERIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 151. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 152. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 153. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 154. NORWAY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 155. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 156. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 157. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 158. POLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 159. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 160. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 161. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 162. QATAR CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 163. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 164. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 165. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 166. RUSSIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 167. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 168. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 169. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 170. SAUDI ARABIA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 171. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 172. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 173. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 174. SOUTH AFRICA CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 175. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 176. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 177. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 178. SPAIN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 179. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 180. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 181. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 182. SWEDEN CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 183. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 184. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 185. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 186. SWITZERLAND CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 187. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 188. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 189. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 190. TURKEY CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 191. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 192. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 193. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 194. UNITED ARAB EMIRATES CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 195. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY TYPE, 2018-2030 (USD MILLION)
  • TABLE 196. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY SOLUTION, 2018-2030 (USD MILLION)
  • TABLE 197. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY ENTERPRISE SIZE, 2018-2030 (USD MILLION)
  • TABLE 198. UNITED KINGDOM CONTACT-CENTER-AS-A-SERVICE MARKET SIZE, BY END USE, 2018-2030 (USD MILLION)
  • TABLE 199. CONTACT-CENTER-AS-A-SERVICE MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 200. CONTACT-CENTER-AS-A-SERVICE MARKET, FPNV POSITIONING MATRIX, 2023