市场调查报告书
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融合计费全球市场规模、份额、行业趋势分析报告:按产品、按部署(本地、云端)、区域展望和预测2022-2028Global Convergent Billing Market Size, Share & Industry Trends Analysis Report By Offering, By Deployment (On-premise and Cloud), By Regional Outlook and Forecast, 2022 - 2028 |
到 2028 年,全球融合充电市场规模预计将达到 424 亿美元,预测期内復合年增长率为 20.5%。
支持语音、数据、多媒体和内容等多种服务类型;支持服务捆绑;为移动、固定、宽带和电视等所有电信服务创建单一账单和报表融合计费和计费系统。融合计费系统被描述为能够实时控制服务和监控账户余额。
这包括在向最终用户提供服务之前验证订阅者和检查账户余额。此外,计费系统可以在达到运营商定义的账户余额阈值时提醒用户,或者在实时计费表明信用额度已经耗尽时断开服务。这种实时能力可用于向服务用户提供促销和提醒以增加使用率。
COVID-19 影响分析
近年来,世界上大多数部门都受到了不利影响。这是由于世界各国政府实施的各种预防措施和限制措施严重扰乱了各自行业和供应链的运作。此外,对许多人的经济影响导致消费者削减必要的开支,导致消费需求下降。预计这些因素将在未来几年对融合充电市场的收入增长构成压力。然而,随着个别政府机构继续放宽这些限制,预计融合计费市场将按比例恢復。
市场增长因素
全球电信运营商的快速扩张
电信行业发展迅速,所需标准也在迅速增加。融合计费已发展成为满足新需求的最佳方法。融合计费是所有旨在提供世界一流服务的运营商迈向新高度的第一步。通过与为各种业务用例开发 API 的提供商合作,您可以可靠地扩展您的尖端融合计费服务和解决方案。
高灵活性,同时减少复杂的计划
切换到融合计费平台的最大优势是可以轻鬆添加其他服务。无论是 OTT(Over-the-Top)还是 IoT(物联网)等全新事物,通过 OCS 完成的融合计费都比旧的 IN 和离线计费系统表现得更好。此外,具有融合充电功能的现代系统比这些传统系统更具适应性。
市场製约因素
上市时间越长越复杂
需要多个传输平台来提供全面的捆绑服务集合。语音通常通过 DMS-250 和 Class 5 交换机等语音交换机进行路由,而数据则通过路由器进行路由。因此,开具发票总是很困难,比如将发票合併成一张。然而,如果语音和数据被打包或通过光交换机路由,它们基本上将在一个平台上运行,并且可以由一个计费系统管理。
发售展望
通过提供,融合计费市场被细分为解决方案和服务。在 2021 年的融合计费市场中,服务板块将占据相当大的收入份额。这部分市场的快速增长主要是由于全球该行业一些知名市场参与者提供的服务的准确性和精确性。运营商越来越多地投资于专门的融合计费和服务,以实现收入最大化。这刺激了该领域的市场增长。
解决方案展望
按解决方案类型,分为客户关係管理、结算/支付管理、经纪业务、文檔管理等。按解决方案类型,客户关係管理部分在融合计费市场中占据最大的收入份额。 CRM 包含组织的客户交互的基本原则。 CRM 包括对销售和服务相关运营、预测和消费者行为的分析。 CRM 解决方案还可以提供客户服务、细分产品供应、复杂的折扣方法等。
发展前景
按部署模式,融合计费市场分为云端端和本地。 2021 年,内部部署部门在融合计费市场中的收入份额最大。通过内部部署,可以在客户系统上安装运营和管理融合计费软件所需的所有硬件和软件。本地解决方案提供更高级别的保护,因为它们驻留在客户的基础架构上并且不涉及第三方。内部部署是有成本的,如果不增加专业服务支出,您将无法从内部部署中获益。
区域展望
它按区域分析了北美、欧洲、亚太地区和 LAMEA 的融合计费市场。 2021年,北美在融合充电市场的收入份额最大。该区域市场的扩张归功于 Amdocs 和 CSG International 等主要市场参与者的存在。此外,该地区的公司和客户历来都是技术先驱。北美国家,尤其是美国和加拿大,正在大力投资云端平台、人工智能和5G技术等新兴技术。
The Global Convergent Billing Market size is expected to reach $42.4 billion by 2028, rising at a market growth of 20.5% CAGR during the forecast period.
Convergent billing is the consolidation of all service fees onto a single customer invoice and the creation of a unified customer profile. Customers can contact a call center to receive complete account details and information for all the services they have subscribed to. For all services, the customers will receive a single bill and would pay a single payment.
A convergent billing platform is a finance and revenue management platform that the telecommunications sector uses to consolidate all service charges into a single consumer bill. The consolidated statement provides consumers with a comprehensive perspective of all the services they have purchased. The expansion of the industry can be attributed to the lower cost of billing processes, multiservice packaging, improved customer experience, and pricing that enables clients to purchase services at a discount, and centralized customer assistance.
Support for multiple service types, such as voice, data, multimedia, and content, support for service bundling, and the capability to generate a single bill or statement for all communications services including mobile, fixed, broadband, and TV are characteristics of a convergent charging and billing system. A convergent billing system is described as being able to control services and monitor account balances in real time.
This includes authenticating the subscriber as well as verifying the account balance prior to delivering the service to the end user. A converged billing system can additionally warn users when the account balance threshold defined by the operator has been reached or stop service connectivity when real-time billing indicates credit has been depleted. This real-time feature can be utilized to offer promotions and alerts to service users in an effort to increase usage.
COVID - 19 Impact Analysis
In recent years, the majority of sectors around the world have suffered unfavorable effects. This is attributed to major disruptions in their respective industrial and supply-chain operations caused by various precautionary lockdowns and other limitations imposed by governing agencies all over the world. In addition, consumer demand has subsequently decreased as consumers have become keener on removing non-essential expenses from their various budgets as a result of the severe economic impact of the outbreak on the majority of people. These factors are anticipated to exert pressure on the Convergent Billing market's revenue growth in the coming years. However, as individual governmental agencies continue to relax these restrictions, the convergent billing market is anticipated to recover proportionally.
Market Growth Factors
The rapid expansion of the telecom industry throughout the world
The telecom business is undergoing rapid evolution, and its requirements are rising quickly. In the present state of affairs, convergent billing has evolved as the optimal approach for meeting the newly-established requirements. Convergent billing is the first step toward new heights for all telecommunications companies aspiring to provide world-class services. It ensures that businesses augment cutting-edge convergent billing services and solutions with APIs by collaborating with a provider that develops them for a variety of business use cases.
Highly flexible and reduces complications while an intricating plan
The greatest advantage of switching to a convergent billing platform is the increased ease with which additional services can be added. Regardless of whether it is OTT (Over-the-Top), IoT (Internet of Things), or something else entirely new, convergent billing performed via an OCS performs far better than older IN or offline charge systems. A modern system that provides convergent billing is also more adaptable than these legacy systems.
Market Restraining Factors
The higher number of complexities along with increased time-to-market
Multiple transmission platforms are required to provide a comprehensive collection of bundled services. Voice has typically been routed through voice switches, such as DMS-250s and Class 5 switches, while data has been routed via routers. So, invoicing has always been challenging; producing a single invoice, etc. But if voice and data become packetized or run-on optical switches and everything else, then they are essentially running on a single platform and would be managed by a single billing system.
Offering Outlook
By Offering, the Convergent Billing Market is divided into Solutions and Services. In 2021, the services segment registered a substantial revenue share of the convergent billing market. The rapid surge in the growth of this segment of the market is majorly owing to the higher accuracy and precision of services that are being offered by several prominent market players operating in the industry throughout the world. In order to maximize their revenues, telecom businesses are increasingly investing in professional convergent billing services. Hence, this factor is fueling the growth of this segment of the market.
Solution Outlook
Under Solution Type, the Convergent Billing Market is divided into Customer Relationship Management, Settlement & Payment Management, Mediation, Voucher Management, Others. In the solutions type segment, the Customer Relationship Management segment acquired the largest revenue share of the convergent billing market. CRM encompasses the organization's core principles for customer interactions. It includes sales and service-related operations, forecasting, and analysis of consumer behavior. CRM solutions may provide customer service, segmented product offerings, and complex discount methods.
Deployment Outlook
By Deployment Mode, the Convergent Billing Market is bifurcated into Cloud and On-premise. In 2021, the on-premise segment witnessed the biggest revenue share of the convergent billing market. On-premises deployment enables the installation of all hardware and software necessary to operate and manage convergent billing software on the customer's system. Since they are deployed on the customer's infrastructure and do not involve a third party, on-premise solutions offer a higher level of protection. Since on-premise deployment might be costly at times, the benefits of on-premise deployment can only be achieved with an increase in professional services expenditure.
Regional Outlook
Region-Wise, the Convergent Billing Market is analyzed across North America, Europe, Asia-Pacific, and LAMEA. In 2021, North America held the largest revenue share of the convergent billing market. The expansion of the regional market can be credited to the presence of major market players, such as Amdocs and CSG International. In addition, businesses and customers in this region have traditionally been technology pioneers. Countries in North America, particularly the United States and Canada, are investing heavily in emerging technologies, such as cloud platforms, artificial intelligence, and 5G technology.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include SAP SE, MIND C.T.I. LTD, CSG Systems International, Inc., Comarch SA, Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.), Nokia Corporation, Optiva, Inc., Amdocs Limited, Sterlite Technologies Limited and IDI Billing Solutions.
Strategies deployed in Convergent Billing Market
Sep-2022: Amdocs rolled out Amdocs Charging, a 5G-Native Charging Solution. With this launch, the company aimed to offer more flexibility to its customers throughout the network and IT through its leading industry capabilities within business support systems and charging.
Sep-2022: Optiva launched the Optiva Charging Engine, a 5G telecom charging solution. Through this launch, the companies aimed to offer reduced time to innovation, operational cost savings, and flexible 5G monetization in order to enhance customer experience.
Aug-2022: Optiva partnered with Jio, an Indian telecommunications company. Following this partnership, the companies aimed to deliver end-to-end 5G solutions to customers all over the world. Moreover, the companies would offer the integration of Jio's cloud-native 5G core and future-ready converged charging engine of Optiva in order to expedite the monetization of a broad set of 5G services and applications.
Feb-2022: CSG released CSG Encompass, an integrated and open modular architecture. Through this launch, the company aimed to address the challenges of multi-faceted digital ecosystems in order to offer advanced digital services along with superior customer experiences.
Nov-2021: CSG came into an agreement with Charter Communications, an American telecommunications and mass media company. Following this partnership, CSG would serve the demand for billing solutions of Charter's medium and small business video, internet, and landline voice customers.
Oct-2021: SAP collaborated with IBM, an American multinational technology company. Through this collaboration, the companies aimed to aid telecommunication businesses in modernizing their billing systems through a portfolio, which is developed to obtain significant cost savings. Furthermore, the companies would offer access to CSPs to the SAP Billing and Revenue Innovation Management as a service over IBM Cloud.
Oct-2021: Comarch expanded its geographical footprint with the opening of its Data Center in Mesa, United States. This geographical expansion aimed to allow Comarch in improving its infrastructure and applications, IT project delivery, consulting services, business development, support and maintenance, and mission-critical IT systems supply.
Sep-2021: Nokia introduced a charging configurator microservice to its Nokia Converged Charging monetization solution. With this product expansion, the company aimed to allow CSPs to offer new charging services and logic. In addition, this product would allow CSP to make new offers in real-time in a very convenient manner. Furthermore, this addition would also reduce the time-to-market of the product.
Mar-2021: Huawei launched CBS R21, a convergent billing solution with 5G monetization mode. This solution aimed to offer a solution to customers featuring a cloud-native architecture along with full-container distributed data and applications in order to reduce the use of hardware with improvement in system reliability.
Nov-2020: Amdocs came into an agreement with Sky UK, a broadcaster and telecommunications company. Under this agreement, the companies aimed to accelerate the expansion and modernization of their mobile network
May-2020: CSG entered into a partnership with Mobile Telecommunications, a leading mobile operator. Under this partnership, the companies aimed to expedite their business transformation efforts in order to help MTC in improving its customer management, product catalog, billing, order management, and inventory.
Feb-2020: Huawei unveiled CBS R20, a 5G SA network-based monetization solution. This unified billing system aimed to allow customers to gain monetization at all levels via its capabilities. In addition, this solution would be compatible with a broad variety of combinations.
Market Segments covered in the Report:
By Offering
By Deployment
By Geography
Companies Profiled
Unique Offerings from KBV Research
List of Figures