医疗保健体验管理（2024）：改善的不仅是病人的医疗保健体验

患者体验改善市场逐年发展。医疗保健组织最初使用标准化的回顾性基准资料来改善患者体验，但后来转向收集即时回馈和支援服务恢復的可自订工具（请参阅 KLAS 报告 "2021年患者体验改善" ）。鑑于医疗保健领域消费主义的兴起，医疗保健组织现在吸引医疗保健生态系统中的其他利益相关者- 非患者家庭成员/护理人员、员工、临床医生、潜在消费者和患者等- 希望扩大影响力以改善体验。这就是为什么本报告更全面地审视医疗保健体验管理，检查客户回馈并检查供应商如何改善体验，不仅是针对患者，而且是针对所有医疗保健利益相关者。

目录

• 高阶主管洞察力
• 供应商注意事项
• 资料指标
• 客户访谈：详细资讯

The patient experience improvement market has evolved over the years. Provider organizations initially used standardized, retrospective benchmarking data to improve the patient experience before shifting to customizable tools that collect feedback in real time and aid with service recovery (see KLAS' Patient Experience Improvement 2021 report). Now, with the rise of healthcare consumerism, organizations want to broaden their reach to improve the experience of other stakeholders in the healthcare ecosystem aside from patients, such as family members/caregivers, employees, clinicians, and even potential consumers and patients. As such, this report-focused more holistically on healthcare experience management-examines customer feedback on how well vendors are developing their offerings to improve the experience of all healthcare stakeholders, not just patients.

Table of Contents

2. Executive Insights 8. Vendor Insights 15. Data Index

23. Customer Interview Details