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医疗保健聊天机器人市场 – 2023 年至 2028 年预测
市场调查报告书
商品编码
1410020

医疗保健聊天机器人市场 – 2023 年至 2028 年预测

Healthcare Chatbots Market - Forecasts from 2023 to 2028
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 145 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

医疗保健聊天机器人市场预计将从 2021 年的 11.76 亿美元成长到 2028 年的 32.73 亿美元，复合年增长率为 15.74%。

由于数位技术在医疗保健领域的使用不断增加，以及对易于获取的医疗保健服务的需求不断增加，医疗保健聊天机器人市场的成长得到了放大。多个市场参与企业正在争取医疗保健聊天机器人市场的份额，包括成熟的医疗保健技术公司和新兴新兴企业。这些公司正在开发尖端的聊天机器人解决方案，以提高病人参与并提供高效的医疗保健支援。一般来说，随着患者获取医疗保健资讯和服务的方式发生变化，医疗保健聊天机器人市场规模预计将会成长。

市场概况：

医疗保健聊天机器人市场的成长正在成为医疗服务业务中合适的机器主导选项，改变患者的沟通和帮助。由人工智慧驱动的医疗保健虚拟助理被称为医疗保健聊天机器人。这些虚拟助理透过聊天介面与使用者沟通，并提供个人化的健康资讯、症状评估、预约安排、处方提醒和其他服务。这些聊天机器人使用自然语言处理 (NLP) 和机器学习技术来解释和回答用户询问并提供适当的医疗保健建议。

此外，对便捷的医疗服务的需求、简化管理任务的愿望以及降低医疗成本的愿望都是推动市场扩张的因素。此外，COVID-19 的爆发刺激了医疗保健聊天机器人的发展，提供了一种安全有效的方式来远端存取医疗保健服务和资讯。

医疗保健聊天机器人市场的主要企业

  • Ada Health是一款由人工智慧主导的聊天机器人，为使用者提供个人化的健康评估、症状评估和分诊服务，帮助他们了解健康问题并为他们指明正确的治疗方向。
  • Sensely开发聊天机器人和虚拟护理师头像，除了提供教育和支援材料外，还可以协助患者进行药物管理、术后护理和慢性病管理。
  • Your.MD ：Your.MD 提供了一个名为「OneStop Health」的聊天机器人，它透过提供个人化的健康建议、症状检查器和有关各种健康问题的资讯来帮助用户随时资讯。我们让您能够做出医疗保健决策。
  • Buoy Health： Buoy Health 的聊天机器人利用人工智慧演算法提供客製化的症状检查、分诊和适当的替代护理建议，帮助患者获得医疗保健服务。改善导航。

市场驱动因素

更重视患者参与与赋权：

医疗保健产业越来越关注患者的参与和赋权。医疗保健聊天机器人的重要性在于推动医疗保健聊天机器人产业的发展，使患者能够积极参与他们的医疗保健体验，并提高患者的参与度。

简化管理业务和提高医疗保健效率的需求日益增长：

资料支援了简化管理流程和提高医疗保健效率的不断增长的需求。根据美国医学会 (AMA) 进行的一项研究，医生平均每治疗一个小时就要花两个小时处理行政事务。另一方面，如果在医疗保健管理中使用基于人工智慧的解决方案和聊天机器人，行政负担最多可减少 50%。结果是提高了工作流程效率，改善了患者照护，并显着节省了时间和成本。资料显示，需要医疗保健聊天机器人来提高管理效率和整体医疗保健效率。

越来越多的医疗保健提供者采用聊天机器人解决方案：

研究表明，医疗保健提供者越来越多地利用聊天机器人的部署。这意味着聊天机器人越来越被医疗服务专业人士认可为一种令人信服的手段，可以促进理解协作、提高工作流程生产力和提升整体医疗服务洞察力。

支持有利的政府措施和数位健康解决方案：

由于政府的积极倡议和对数位健康解决方案的支持，医疗保健聊天机器人越来越受欢迎。这一结果凸显了鼓励使用医疗保健聊天机器人及其商业性扩张的政府政策的重要性。

北美已成为医疗保健聊天机器人市场的领导者。

预计北美将在医疗保健聊天机器人市场中占据显着份额。该地区的领先地位归功于现代医疗保健基础设施、数位技术在医疗保健领域的广泛使用以及对医疗保健创新的大量投资。简化管理业务的需要、对患者参与的日益关注以及对可访问和便捷的医疗保健服务的需求不断增加，正在推动北美医疗保健聊天机器人市场规模的显着扩大。

随着医疗保健聊天机器人解决方案的使用越来越广泛，欧洲和亚太地区等其他地区也正在经历成长。北美透过提供创新和有效的聊天机器人解决方案占据了重要的医疗保健聊天机器人市场占有率，但许多主要竞争对手，包括成熟的医疗保健技术公司和新兴新兴企业公司，都在争夺更大的市场占有率。

主要进展：

  • 2021 年 9 月，专注于改善全世界人民健康的全球数位健康公司 AdaHealth 宣布与埃及 AXA 旗下子公司 AXA OneHealth 建立合作伙伴关係。 Ada 已被选为合作伙伴，以支援和增强 AXA OneHealth 在该地区的数位生态系统的使用者体验。 2021年5月，AdaHealth与诺华建立合作伙伴关係，诺华将能够利用AdaHealth先进的基于人工智慧、经过临床检验的症状评估和护理导航技术来治疗多种免疫性疾病，并帮助改善罕见疾病的检测和诊断。 2021 年 10 月，世界卫生组织 (WHO) 推出了由 Viber 平台提供支援的女性健康互动式聊天机器人，向用户提供有关如何减少乳癌及其症状和治疗方法的健康资讯。最初的发布有俄语、乌克兰语、匈牙利语、英语和希腊语版本。

目录

第一章简介

  • 市场概况
  • 市场定义
  • 调查范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表

第二章调查方法

  • 研究设计
  • 调查过程

第三章执行摘要

  • 研究亮点

第四章市场动态

  • 市场驱动因素
  • 市场抑制因素
  • 波特五力分析
    • 供应商的议价能力
    • 买方议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 业内竞争对手之间的对抗关係
  • 产业价值链分析

第五章医疗保健聊天机器人市场：按组成部分

  • 介绍
  • 软体
  • 服务

第六章医疗保健聊天机器人市场：依部署模式

  • 介绍
  • 云端基础
  • 本地

第七章医疗保健聊天机器人市场：按应用分类

  • 介绍
  • 症状检查和药物支持
  • 预约安排和提醒
  • 心理健康和治疗支持
  • 健康观察指导
  • 保险和申请支持
  • 其他的

第 8 章 医疗保健聊天机器人市场：按最终用户划分

  • 介绍
  • 医疗服务提供方
  • 病人
  • 保险公司
  • 其他的

第九章医疗保健聊天机器人市场：按地区

  • 介绍
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 南美洲
    • 巴西
    • 阿根廷
    • 其他的
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 义大利
    • 西班牙
    • 其他的
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 其他的
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 韩国
    • 印尼
    • 台湾
    • 其他的

第十章竞争环境及分析

  • 主要企业及策略分析
  • 市场占有率分析
  • 合併、收购、协议和伙伴关係

第十一章 公司简介

  • Nuance Communications, Inc.
  • Ada Health GmbH
  • Sensely
  • Infermedica
  • Your.MD
  • HealthTap, Inc.
  • Buoy Health, Inc.
  • Baidu, Inc.
  • Woebot Labs, Inc.
  • MedWhat.com
简介目录
Product Code: KSI061615687

The healthcare chatbot market is expected to grow at a CAGR of 15.74% from US$1.176 billion in 2021 to US$3.273 billion in 2028.

The healthcare chatbot market growth is expanding due to the rising use of digital technologies in healthcare and the rising demand for easy-to-access healthcare services. Several industry participants are competing for healthcare chatbot market share, including established healthcare technology companies and emerging startups. To increase patient engagement and provide efficient healthcare support, these businesses are developing cutting-edge chatbot solutions. In general, it is anticipated that the healthcare chatbot market size will grow as it alters how patients obtain healthcare information and services.

Market Overview:

The healthcare chatbot market growth has arisen as a suitable mechanical-driven choice in the medical services business, changing patient communication and help. Artificial intelligence-powered virtual assistants for healthcare are known as healthcare chatbots. These virtual assistants communicate with users through chat interfaces to provide individualized health information, symptom assessment, appointment scheduling, prescription reminders, and other services. Natural language processing (NLP) and machine learning methods are used by these chatbots to interpret and respond to user inquiries, as well as to provide pertinent healthcare advice.

Furthermore, the demand for accessible and convenient healthcare services, the desire to simplify administrative tasks, and the desire to reduce healthcare costs are all contributing factors to the market's expansion. Additionally, the COVID-19 pandemic has spurred the development of healthcare chatbots, which offer a safe and effective method for remotely accessing healthcare services and information.

Key Players in the Healthcare Chatbots Market:

  • Ada Health: Ada Health is an artificial intelligence-driven chatbot that provides individualized health evaluations, symptom evaluation, and triage services to users, assisting them in comprehending their health issues and pointing them in the right direction for treatment.
  • Sensely: Sensely develops chatbots and virtual nurse avatars to assist patients with medication administration, post-operative care, and managing chronic illness, in addition to providing educational and support materials.
  • Your.MD: Your.MD has a chatbot called "OneStop Health" that allows users to make informed healthcare decisions by providing individualized health advice, a symptom checker, and information on a variety of health issues.
  • Buoy Health: The chatbot at Buoy Health makes use of artificial intelligence algorithms to provide customized symptom checks, triage, and recommendations for suitable care alternatives to facilitate patient access to healthcare services and improve patient navigation.

Market Drives:

Growing Emphasis on Patient Engagement and Empowerment:

Stats back up the healthcare industry's increased emphasis on patient participation and empowerment. The significance of healthcare chatbots in advancing the healthcare chatbots industry, empowering patients to take an active role in their healthcare experience, and increasing patient engagement is emphasized by these findings.

Rising Need to Streamline Administrative Tasks and Improve Healthcare Efficiency:

The increasing demand to streamline administrative procedures and boost healthcare efficiency is supported by data. A survey conducted by the American Medical Association (AMA) found that doctors spend an average of two hours per hour treating patients doing administrative tasks. On the other hand, the use of AI-driven solutions and chatbots in healthcare administration could reduce administrative burdens by up to 50%. As a result, workflow efficiency can be increased, patient care can be improved, and time and money can be saved significantly. The data show that healthcare chatbots are needed as a way to improve administrative efficiency and overall healthcare efficiency.

Growing Healthcare Provider Adoption of Chatbot Solutions:

The exploration shows that medical care suppliers are progressively utilizing chatbot arrangements. This exhibits chatbots' rising acknowledgment by medical services experts as compelling instruments for working on understanding cooperation, advancing work process productivity, and upgrading the whole medical services insight.

Favorable Government Initiatives and Support for Digital Health Solutions:

As a result of favorable government efforts and support for digital health solutions, healthcare chatbots have gained popularity. These results emphasize the significance of government policies to encourage the use of healthcare chatbots and their commercial expansion.

North America has established itself as the market leader, in the healthcare chatbots market.

North America is expected to hold a notable share in the healthcare chatbot market. The region's leadership can be attributed to modern healthcare infrastructure, extensive use of digital technology in healthcare, and significant investments in healthcare innovation. The need to simplify administrative tasks, a growing emphasis on patient involvement, and an increased demand for accessible and convenient healthcare services have all contributed to the significant expansion of the healthcare chatbot market size in North America.

As healthcare chatbot solutions become more widely used, other regions, such as Europe and Asia-Pacific, are experiencing growth. While North America holds a substantial healthcare chatbot market share, by providing innovative and effective chatbot solutions, many major competitors, including established healthcare technology companies and emerging startups, compete for a larger share of the market.

Key Developments:

  • In September 2021, Ada Health, a global digital health company focused on improving human health worldwide, announced a partnership with AXA OneHealth, an Egypt-based AXA subsidiary. Ada was selected as a partner to support and enhance the user experience of AXA OneHealth's digital ecosystem in the region.
  • In May 2021, Ada Health formed a partnership with Novartis in which Ada Health's sophisticated AI-based, clinically validated symptom assessment and care navigation technologies will be used by Novartis to help improve the detection and diagnosis of a variety of immunologic and uncommon diseases.
  • In October 2021, World Health Organization launched an interactive chatbot on women's health that uses Viber platform and deliver health information to the subscribers relating to how to reduce breast cancer, its symptoms, and the treatment options. The initial launch was done in Russian, Ukrainian, Hungarian, English, and Greek language.

Segmentation

BY COMPONENT

  • Software
  • Services

BY MODE OF DEPLOYMENT

  • Cloud-based
  • On-premises

BY APPLICATION

  • Symptom Checking and Medication Assistance
  • Appointment Scheduling and Reminders
  • Mental Health and Therapy Assistance
  • Health Monitoring and Guidance
  • Insurance and Billing Assistance
  • Others

BY END-USER

  • Healthcare Providers
  • Patients
  • Insurance Companies
  • Others

BY Geography

  • North America
  • United States
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Others
  • Asia Pacific
  • Japan
  • China
  • India
  • South Korea
  • Indonesia
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base, and Forecast Years Timeline

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Research Highlights

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porters Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis

5. HEALTHCARE CHATBOTS MARKET, BY COMPONENT

  • 5.1. Introduction
  • 5.2. Software
  • 5.3. Services

6. HEALTHCARE CHATBOTS MARKET, BY MODE OF DEPLOYMENT

  • 6.1. Introduction
  • 6.2. Cloud-based
  • 6.3. On-premise

7. HEALTHCARE CHATBOTS MARKET, BY APPLICATION

  • 7.1. Introduction
  • 7.2. Symptom Checking and Medication Assistance
  • 7.3. Appointment Scheduling and Reminders
  • 7.4. Mental Health and Therapy Assistance
  • 7.5. Health Monitoring and Guidance
  • 7.6. Insurance and Billing Assistance
  • 7.7. Others

8. HEALTHCARE CHATBOTS MARKET, BY END-USER

  • 8.1. Introduction
  • 8.2. Healthcare Providers
  • 8.3. Patients
  • 8.4. Insurance Companies
  • 8.5. Others

9. HEALTHCARE CHATBOTS MARKET, BY GEOGRAPHY

  • 9.1. Introduction
  • 9.2. North America
    • 9.2.1. United States
    • 9.2.2. Canada
    • 9.2.3. Mexico
  • 9.3. South America
    • 9.3.1. Brazil
    • 9.3.2. Argentina
    • 9.3.3. Others
  • 9.4. Europe
    • 9.4.1. United Kingdom
    • 9.4.2. Germany
    • 9.4.3. France
    • 9.4.4. Italy
    • 9.4.5. Spain
    • 9.4.6. Others
  • 9.5. The Middle East and Africa
    • 9.5.1. Saudi Arabia
    • 9.5.2. UAE
    • 9.5.3. Others
  • 9.6. Asia Pacific
    • 9.6.1. Japan
    • 9.6.2. China
    • 9.6.3. India
    • 9.6.4. South Korea
    • 9.6.5. Indonesia
    • 9.6.6. Taiwan
    • 9.6.7. Others

10. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 10.1. Major Players and Strategy Analysis
  • 10.2. Market Share Analysis
  • 10.3. Mergers, Acquisitions, Agreements, and Collaborations

11. COMPANY PROFILES

  • 11.1. Nuance Communications, Inc.
  • 11.2. Ada Health GmbH
  • 11.3. Sensely
  • 11.4. Infermedica
  • 11.5. Your.MD
  • 11.6. HealthTap, Inc.
  • 11.7. Buoy Health, Inc.
  • 11.8. Baidu, Inc.
  • 11.9. Woebot Labs, Inc.
  • 11.10. MedWhat.com