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健康智慧虚拟助理市场 - 2024年至2029年预测

Health Intelligent Virtual Assistant Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 148 Pages | 商品交期: 最快1-2个工作天内

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简介目录

健康智慧虚拟助理市场预计在预测期内复合年增长率为 33.65%。

健康智慧虚拟助理（通常缩写为 HIVA）是一项精心设计的创新数位服务，旨在复製人类对话并根据使用者的输入提供个人化回应。此虚拟助理可用于多种环境，包括医疗保健教育、研究和医疗环境。其多功能性使您能够有效地自动执行某些任务、传播重要讯息并增强整体使用者体验和生产力。然而，这些虚拟助理的开发和使用需要仔细的道德考虑。其中最主要的问题是保护人类的能动性并确保使用者的自主权和决策受到尊重。此外，在数位时代，始终存在个人和敏感资讯未授权存取或滥用的风险，因此保护用户隐私和资料保护至关重要。也就是说，认识虚拟助理所具有的巨大潜力非常重要。他们有能力透过为患者和医疗保健专业人员提供量身定制且易于获取的支援来改变医疗保健格局。透过弥合技术和医疗保健之间的差距，我们开闢了新的途径来提高患者照护品质、加强医学研究和简化医疗实践。虽然克服这些道德和安全挑战至关重要，但健康智慧虚拟助理可以为医疗保健领域带来的好处无疑是有前景的。

介绍

医疗保健产业的健康智慧虚拟助理市场正在经历显着成长。这个快速发展的领域利用虚拟助理和聊天机器人为患者、从业者和各种医疗保健专业人员提供宝贵的支援。这些虚拟助理能够处理广泛的任务，从回覆询问和管理预约时间表到分发基本的医疗指示。健康智慧虚拟助理市场的扩张背后有多种驱动力。不断上涨的医疗保健成本迫使该行业寻找具有成本效益的解决方案，使虚拟助理成为可行的选择。此外，人工智慧和自然语言处理技术的不断进步使虚拟助理能够提供日益复杂的服务。医疗保健行业已经认识到虚拟助理在简化业务和改善患者照护的潜力，并迅速采用了它们。此外，人们对数位医疗保健优势的认识也在不断提高，从而促进了市场的成长。主导健康智慧虚拟助理市场的知名产业参与者包括Alphabet Inc.、亚马逊公司、苹果、IBM公司、微软等。这些科技巨头正在投资开拓医疗保健领域的高级虚拟助理市场，他们的参与证实了市场的重要性和潜力。随着人工智慧和自然语言处理技术的进步，健康智慧虚拟助理市场预计将继续其令人印象深刻的成长轨迹。这些技术进步将继续推动产业创新，并在医疗保健领域提供高效、高效的虚拟助理。

促进因素

  • 医疗费用上涨：医疗费用上涨是一个迫切的问题，需要共同努力合理化和节省医疗服务。为了应对这项挑战，健康智慧虚拟助理 (HIVA) 已成为一种有前景的解决方案，可减轻与医疗保健相关的财务负担。这种复杂的数位工具具有多方面的优势，包括节省成本和提高服务品质。自动化使 HIVA 能够有效率地处理医疗业务的业务，从而降低整体营运成本。此外，他们还擅长为患者和照护者提供量身定制的支持，提高医疗保健服务的整体效率并最大限度地减少代价高昂的错误。
  • 人工智慧和自然语言处理技术的进步：在医疗保健领域，随着医疗成本的不断上升，迫切需要开发更合理且经济实惠的医疗服务。为了应对这项挑战，健康智慧虚拟助理 (HIVA) 已成为一种有前景的解决方案，可以减轻医疗保健成本上升的负担。透过利用人工智慧和自动化的力量，HIVA 预计将透过承担传统上需要人工干预的各种管理和营运业务来彻底改变医疗保健。此外，这些智慧虚拟助理可以提供个人化、以患者为中心的支持，降低成本并提高整体护理品质。从简化管理流程到实现主动健康监测，虚拟助理提供了一种多方面的降低成本方法，促进更永续和更容易获得的医疗保健系统。
  • 虚拟助理在医疗保健领域的采用不断增加：虚拟助理在医疗保健领域的使用越来越多，这是一种趋势，因为它们具有为患者和医疗保健专业人员提供客製化帮助的卓越能力。这些虚拟助理在各种行政和业务自动化方面发挥着至关重要的作用，从而减轻了医务人员的负担并简化了业务流程。它不仅仅是自动化，还充当医学知识的储存库，使患者和专业人员能够获得丰富的信息，包括治疗方法、疾病管理和最新的健康指南。透过提供这些服务，虚拟助理可以改善整体使用者体验，提高医疗保健环境的生产力，并最终有助于更有效率、以患者为中心的医疗保健服务。
  • 人们越来越认识到数位医疗保健的好处：人们越来越认识到数位医疗保健解决方案所提供的好处，这极大地改变了医疗保健格局。近年来，包括虚拟助理在内的数位医疗保健的许多好处受到了广泛关注。这种意识的提高导致了医疗保健取得和提供方式的模式转移。患者、医疗保健提供者和组织等都越来越意识到数位工具在增强医疗保健服务和简化流程方面的潜力。直接结果是，医疗保健领域虚拟助理的采用显着增加。这些先进的人工智慧主导的虚拟助理将彻底改变患者照护、诊断、管理业务和整体效率，使技术对于改善患者治疗结果和医疗服务品质至关重要。我们正在开创医疗保健的新时代。
  • 技术进步：技术进步大大改变了虚拟助理功能的面貌。这些发展是不断创新和各种最尖端科技融合带来的，开创了虚拟助理的新时代。如今，虚拟助理配备了一系列强大的工具和资源，使他们能够为用户提供前所未有的复杂程度和客製化支援。自然语言处理 (NLP)、机器学习和人工智慧 (AI) 等技术创新使虚拟助理能够理解人类的查询并以令人惊讶的准确性和流畅性进行回应。参考：虚拟助理从您的互动中学习并不断发展以适应您的个人喜好和需求。此外，语音辨识和电脑视觉等感官技术的进步正在增强与用户的多模态互动，使虚拟助理比以往任何时候都更加通用和强大。简而言之，技术为虚拟助理超越单纯的实用性并成为日益数位化和互联的世界中的重要合作伙伴铺平了道路。

主要企业提供的产品

  • MedRespond 是一家医疗保健技术公司，提供由人工智慧驱动的解决方案，帮助医疗保健提供者和付款人提高病人参与、简化工作流程并降低成本。 MedRespond 的解决方案之一是外科护理平台，可协助患者做好手术准备、手术和术后恢復。
  • True Image Interactive (Tii) 是一家开发类人虚拟助理 (VA) 的公司，可用于包括医疗保健在内的各种行业。 Tii 的 VA 配备了人工智慧 (AI) 和自然语言处理 (NLP)，使其能够理解人类语言并自然地做出反应。

健康智慧虚拟助理市场中自动语音辨识领域的显着成长：

自动语音辨识领域在健康智慧虚拟助理市场中呈现出非常有前景的成长路径。这种潜力得到了最高复合年增长率 (CAGR) 的预测的支持，并且主要是由智慧扬声器整合度的提高所推动的。这种整合是由于人们越来越关注增强对话式虚拟助理工具以及日益增长的将多语言支援纳入医疗保健虚拟助理解决方案的需求而推动的。值得注意的是，自动语音辨识技术预计将在预测期内呈现最快的成长速度，这一趋势与智慧扬声器在各个领域的广泛采用密切相关。这些智慧扬声器旨在识别口语并提供预先定义的回应，进一步推动对自动语音辨识技术的需求。由于这些引人注目的因素，自动语音辨识领域预计将在整个预测期内保持其在医疗保健虚拟助理市场的主导地位，并展现出未来发展和创新的光明轨迹。

预计亚太地区将在健康智慧虚拟助理市场中占据主要份额：

亚太地区预计将在健康智慧虚拟助理市场中保持主要份额。首先，广泛的网路普及和智慧型手机设备的普及采用为全球虚拟助理市场的扩张奠定了坚实的基础。这一趋势在亚太地区尤为明显，该地区人们越来越多地接触数位技术，为市场成长做出了重大贡献。此外，亚太地区的医疗保健产业对技术进步的需求正在激增。这是因为需要在增强病人参与和优化临床工作流程之间取得微妙的平衡。因此，该地区正在成为智慧虚拟助理等创新医疗技术的温床。使该地区在健康智慧虚拟助理市场中脱颖而出的另一个关键因素是消费者对虚拟助理解决方案的认识不断增强。特别值得注意的是，印度和中国等国家越来越认识到虚拟助理带来的好处。由于拥有具有成本效益的劳动力和较低的生产成本，亚太地区也享有明显的竞争优势。由于可以更便宜地开发和部署医疗保健虚拟助理解决方案，这些经济效益预计将推动该地区的市场成长。最后，亚太地区在医疗保健基础设施发展方面取得了重大进展。基础设施发展的激增也将对健康智慧虚拟助理市场产生连锁反应。随着医疗机构的扩张和现代化，对智慧虚拟助理的需求不断增长，以加强患者照护、简化管理业务和促进沟通，从而巩固该地区在这一细分市场的地位。

主要进展：

  • 2023 年 4 月，EVA.ai 的 EVA Bot 是一款尖端的人工智慧驱动的虚拟助手，利用 60 亿参数的 LLM 为包括联合国在内的大型组织提供卓越的智慧通讯。 EVA Bot 旨在透过丰富的个人化功能和先进的问答功能彻底改变招募和人才管理产业。
  • 2023 年 3 月，皇家飞利浦推出了飞利浦虚拟护理管理。飞利浦虚拟护理管理是一套灵活的解决方案和服务，使医疗保健组织、提供者、付款人和雇主团体能够更有效地远端激励患者并与患者建立联繫。

目录

第一章简介

  • 市场概况
  • 市场定义
  • 调查范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表

第二章调查方法

  • 调查资料
  • 调查过程

第三章执行摘要

  • 研究亮点

第四章市场动态

  • 市场驱动因素
  • 市场限制因素
  • 波特五力分析
  • 产业价值链分析

第五章健康智慧虚拟助理市场：按产品

  • 介绍
  • 聊天机器人
  • 智慧音箱

第六章健康智慧虚拟助理市场：依技术分类

  • 介绍
  • 自动语音辨识
  • 文字阅读
  • 基于文本的

第七章健康智慧虚拟助理市场：依最终用户分类

  • 介绍
  • 付款人
  • 提供者
  • 其他的

第八章健康智慧虚拟助理市场：按地区

  • 介绍
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 南美洲
    • 巴西
    • 阿根廷
    • 其他的
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 西班牙
    • 其他的
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 以色列
    • 其他的
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 韩国
    • 印尼
    • 泰国
    • 其他的

第九章竞争环境及分析

  • 主要企业及策略分析
  • 市场占有率分析
  • 合併、收购、协议和合作

第十章 公司简介

  • Nuance Communications, Inc.
  • CodeBaby Corporation
  • eGain Corporation
  • MedRespond;CSS Corporation
  • True Image Interactive, Inc.
  • Welltok, Inc.
简介目录
Product Code: KSI061616151

The health intelligent virtual assistant market is estimated to grow at a CAGR of 33.65% during the forecast period.

A Health Intelligent Virtual Assistant, often abbreviated as HIVA, is an innovative digital service meticulously crafted to replicate human conversation and deliver individualized responses based on the input it receives from users. These virtual assistants find applications in a multitude of contexts, spanning healthcare education, research, and practical healthcare settings. Their versatility allows them to efficiently automate specific tasks, disseminate critical information, and enhance the overall user experience and productivity. However, the development and utilization of these virtual assistants come hand in hand with a slew of ethical considerations that demand careful attention. Paramount among these concerns is the imperative to uphold human agency, ensuring that users' autonomy and decision-making are respected. Furthermore, safeguarding user privacy and data protection is of paramount importance in the digital age, as there is always a looming risk of personal and sensitive information falling prey to unauthorized access or misuse. Nonetheless, it is essential to recognize the enormous potential that these virtual assistants hold. They have the power to revolutionize the healthcare landscape by offering tailored and easily accessible support to both patients and healthcare professionals. By bridging the gap between technology and healthcare, they open new avenues for improving the quality of patient care, enhancing medical research, and streamlining healthcare practices. While navigating these ethical and security challenges is crucial, the benefits that Health Intelligent Virtual Assistants can bring to the healthcare domain are undeniably promising.

Introduction:

The Health Intelligent Virtual Assistant market is experiencing remarkable growth within the healthcare industry. This burgeoning sector leverages virtual assistants and chatbots to provide invaluable support to patients, medical practitioners, and various healthcare professionals. These virtual assistants are equipped to handle a wide array of tasks, ranging from responding to queries and managing appointment schedules to dispensing basic medical guidance. Several driving forces fuel the expansion of the health intelligent virtual assistant market. Escalating healthcare expenses have prompted the industry to seek cost-effective solutions, with virtual assistants proving to be a viable option. The market also benefits from continuous advancements in artificial intelligence and natural language processing technologies, enabling virtual assistants to offer increasingly sophisticated services. The healthcare sector has been quick to adopt these virtual assistants, realizing their potential to streamline operations and enhance patient care. Furthermore, there is a growing recognition of the advantages of digital healthcare, contributing to the market's growth. Notable industry players dominating the Health Intelligent Virtual Assistant market include Alphabet Inc., Amazon.com, Inc., Apple Inc., IBM Corporation, and Microsoft. Their involvement underscores the market's importance and potential, with these tech giants investing in the development of advanced virtual assistants for the healthcare sector. Given the ongoing evolution of artificial intelligence and natural language processing technologies, the Health Intelligent Virtual Assistant market is poised to maintain its impressive growth trajectory in the years ahead. These technological advancements will continue to drive innovation in the industry, providing healthcare with efficient and highly capable virtual assistants.

Drivers:

  • Rising healthcare costs: The escalation of healthcare costs has become a pressing concern, necessitating a concerted effort to streamline and economize healthcare services. In response to this challenge, Health Intelligent Virtual Assistants (HIVAs) have emerged as a promising solution to mitigate the financial burden associated with healthcare. These sophisticated digital tools offer multifaceted benefits that encompass both cost reduction and improved service quality. Through automation, HIVAs can efficiently handle various administrative and routine tasks within healthcare settings, reducing overall operational expenses. Furthermore, they excel in delivering tailored assistance to patients and healthcare practitioners, enhancing the overall efficiency of healthcare delivery and minimizing costly errors. Thus, the integration of Health Intelligent Virtual Assistants in the healthcare landscape represents a significant stride toward cost-effective and sustainable healthcare services.
  • Advancements in artificial intelligence and natural language processing technologies: The escalating expenses within the healthcare sector have prompted a growing urgency for the development of more streamlined and budget-conscious healthcare services. In response to this challenge, Health Intelligent Virtual Assistants (HIVAs) have emerged as a promising solution, capable of mitigating the burden of rising healthcare costs. By harnessing the power of artificial intelligence and automation, HIVAs are poised to revolutionize healthcare by taking on various administrative and operational tasks that traditionally require human intervention. Furthermore, these intelligent virtual assistants can deliver tailored, patient-centric support, enhancing the overall quality of care while containing costs. HIVAs offer a multifaceted approach to cost reduction, from streamlining administrative processes to enabling proactive health monitoring, thus facilitating a more sustainable and accessible healthcare system.
  • Increasing adoption of virtual assistants in healthcare: The rising utilization of virtual assistants within the healthcare sector represents a growing trend driven by their remarkable capacity to offer tailored assistance to both patients and healthcare practitioners. These virtual assistants play a pivotal role in automating various administrative and clinical tasks, thereby reducing the burden on medical staff and streamlining operational processes. Beyond mere automation, they serve as repositories of medical knowledge, offering patients and professionals access to a wealth of information, including treatment options, disease management techniques, and current health guidelines. By offering these services, virtual assistants enhance the overall user experience and foster increased productivity in the healthcare setting, ultimately contributing to more efficient and patient-centric healthcare delivery. This surge in the use of virtual assistants showcases their potential to revolutionize the healthcare industry by enhancing patient care, information accessibility, and operational efficiency.
  • Growing awareness of the benefits of digital healthcare: The increasing recognition of the advantages offered by digital healthcare solutions has significantly transformed the healthcare landscape. In recent years, the multitude of benefits that digital healthcare, including virtual assistants, can provide have gained considerable traction. This burgeoning awareness has ushered in a paradigm shift in the way healthcare is accessed and delivered. Patients, healthcare providers, and organizations alike are now more attuned to the potential of digital tools to enhance healthcare services and streamline processes. As a direct result, there has been a notable surge in the adoption of virtual assistants within the healthcare sector. These sophisticated AI-driven virtual assistants are revolutionizing patient care, diagnostics, administrative tasks, and overall efficiency, thereby ushering in a new era of healthcare where technology plays a pivotal role in improving patient outcomes and the quality of healthcare services.
  • Technological Advancements: Advancements in technology have profoundly reshaped the landscape of virtual assistant capabilities. These developments, driven by relentless innovation and the convergence of various cutting-edge technologies, have ushered in a new era of virtual assistance. Today, virtual assistants are equipped with an array of powerful tools and resources, allowing them to offer users an unprecedented level of sophisticated and tailored support. These technological breakthroughs encompass natural language processing (NLP), machine learning, and artificial intelligence (AI), enabling virtual assistants to understand and respond to human queries with remarkable accuracy and fluency. Moreover, they can learn from user interactions, adapting and evolving to become even more attuned to individual preferences and needs. Furthermore, advancements in sensory technologies, like speech recognition and computer vision, have enhanced the multi-modal interaction with users, making virtual assistants more versatile and capable than ever before. In essence, technology has paved the way for virtual assistants to transcend mere utility, becoming indispensable companions in our increasingly digital and interconnected world.

Products offered by key companies:

  • MedRespond is a healthcare technology company that provides AI-powered solutions to help healthcare providers and payers improve patient engagement, streamline workflows, and reduce costs. One of MedRespond's solutions is a surgical care platform that helps patients prepare for, undergo, and recover from surgery.
  • True Image Interactive (Tii) is a company that develops human-like virtual assistants (VAs) that can be used in a variety of industries, including healthcare. Tii's VAs are powered by artificial intelligence (AI) and natural language processing (NLP), which allows them to understand and naturally respond to human language.

Prominent growth in the automatic speech recognition segment within the health intelligent virtual assistant market:

The segment of automatic speech recognition presents a highly promising avenue for growth within the Health Intelligent Virtual Assistant market. This potential is underlined by the anticipation of the highest Compound Annual Growth Rate (CAGR), primarily attributed to its increasing integration into smart speakers. The rationale behind this integration lies in the growing emphasis on enhancing conversational virtual assistant tools and the need for incorporating multi-language support within healthcare virtual assistant solutions, thereby setting the stage for an expansion of the market. Notably, automatic speech recognition technology is expected to demonstrate the most rapid growth rate throughout the projection period, and this trend is closely tied to the widespread adoption of smart speakers across various sectors. These intelligent speakers are engineered to discern spoken language and provide predefined responses, further driving the demand for automatic speech recognition technology. As a result of these compelling factors, the automatic speech recognition segment is expected to maintain its dominant position within the Healthcare Virtual Assistants Market throughout the forecast period, showcasing a promising trajectory for future developments and innovation.

The Asia Pacific region is expected to hold a significant share of the health intelligent virtual assistant market:

The Asia Pacific region is poised to maintain a substantial stake in the Health Intelligent Virtual Assistant market for several compelling reasons. First and foremost, the proliferation of internet connectivity and the widespread adoption of smartphone devices have provided a robust foundation for the global healthcare virtual assistant market's expansion. This trend is especially pronounced in the Asia Pacific region, where the population's increasing access to digital technology has contributed significantly to the market's growth. Furthermore, the healthcare industry in the Asia Pacific region is witnessing a surging demand for technological advancements. This is driven by the need to strike a delicate balance between enhancing patient engagement and optimizing clinical workflows. As a result, the region is becoming a hotbed for innovative healthcare technologies, including intelligent virtual assistants. Another pivotal factor in the region's prominence in the Health Intelligent Virtual Assistant market is the mounting awareness of virtual assistant solutions among consumers. Particularly noteworthy is the growing recognition of the benefits offered by virtual assistants in countries like India and China. Additionally, the Asia Pacific region enjoys a distinct competitive advantage due to its access to cost-effective labour and low production costs. This economic benefit is anticipated to be a driving force behind the region's market growth, as it allows for more affordable development and deployment of healthcare virtual assistant solutions. Lastly, the Asia Pacific region is witnessing a remarkable expansion of healthcare infrastructure. This surge in infrastructure development is set to have a ripple effect on the health intelligent virtual assistant market. As healthcare facilities continue to expand and modernize, the demand for intelligent virtual assistants to enhance patient care, streamline administrative tasks, and facilitate communication is expected to grow, solidifying the region's standing in this market segment.

Key developments:

  • In April 2023, EVA.ai's EVA Bot is a cutting-edge AI-powered virtual assistant that leverages a 6-billion-parameter LLM to deliver superior, intelligent communication for large organizations, including the United Nations. EVA Bot is designed to revolutionize the recruitment and talent management industry with its extensive personalization features and advanced Q&A capabilities.
  • In March 2023, Royal Philips launched Philips Virtual Care Management, a suite of flexible solutions and services that enable healthcare organizations, providers, payers, and employer groups to motivate and connect with patients remotely more effectively.

Segment

By Product

  • Chatbot
  • Smart Speakers

By Technology

  • Automatic Speech Recognition
  • Text to Speech
  • Text-Based

By End Users

  • Payer
  • Providers
  • Others

By Geography

  • North America
  • United States
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • United Kingdom
  • Germany
  • France
  • Spain
  • Others
  • Middle East and Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • Japan
  • China
  • India
  • South Korea
  • Indonesia
  • Thailand
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base, and Forecast Years Timeline

2. RESEARCH METHODOLOGY

  • 2.1. Research Data
  • 2.2. Research Process

3. EXECUTIVE SUMMARY

  • 3.1. Research Highlights

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Force Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis

5. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY PRODUCT

  • 5.1. Introduction
  • 5.2. Chatbot
  • 5.3. Smart Speakers

6. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY TECHNOLOGY

  • 6.1. Introduction
  • 6.2. Automatic Speech Recognition
  • 6.3. Text to Speech
  • 6.4. Text-Based

7. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY END USERS

  • 7.1. Introduction
  • 7.2. Payer
  • 7.3. Providers
  • 7.4. Others

8. HEALTH INTELLIGENT VIRTUAL ASSISTANT MARKET BY GEOGRAPHY

  • 8.1. Introduction
  • 8.2. North America
    • 8.2.1. United States
    • 8.2.2. Canada
    • 8.2.3. Mexico
  • 8.3. South America
    • 8.3.1. Brazil
    • 8.3.2. Argentina
    • 8.3.3. Others
  • 8.4. Europe
    • 8.4.1. United Kingdom
    • 8.4.2. Germany
    • 8.4.3. France
    • 8.4.4. Spain
    • 8.4.5. Others
  • 8.5. The Middle East and Africa
    • 8.5.1. Saudi Arabia
    • 8.5.2. UAE
    • 8.5.3. Israel
    • 8.5.4. Others
  • 8.6. Asia Pacific
    • 8.6.1. Japan
    • 8.6.2. China
    • 8.6.3. India
    • 8.6.4. South Korea
    • 8.6.5. Indonesia
    • 8.6.6. Thailand
    • 8.6.7. Others

9. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 9.1. Major Players and Strategy Analysis
  • 9.2. Market Share Analysis
  • 9.3. Mergers, Acquisitions, Agreements, and Collaborations

10. COMPANY PROFILES

  • 10.1. Nuance Communications, Inc.
  • 10.2. CodeBaby Corporation
  • 10.3. eGain Corporation
  • 10.4. MedRespond; CSS Corporation
  • 10.5. True Image Interactive, Inc.
  • 10.6. Welltok, Inc.

Not an exhaustive list