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市场调查报告书
商品编码
1574141

AI 聊天机器人市场 – 2024 年至 2029 年预测

AI Chatbot Market - Forecasts from 2024 to 2029
出版日期: | 出版商: Knowledge Sourcing Intelligence | 英文 140 Pages | 商品交期: 最快1-2个工作天内

价格
简介目录

AI聊天机器人市场预计将以24.53%的复合年增长率成长，到2029年市场规模将从2024年的155.72亿美元达到466.41亿美元。

AI 聊天机器人是一种由人工智慧 (AI) 驱动的虚拟电脑程序，旨在模仿人类在网路上的对话。各种技术和技巧被应用于建立聊天机器人，包括自然语言处理（NLP）和机器学习（ML）。存在不同类别的聊天机器人：基于规则的聊天机器人和自学习的聊天机器人。基于规则的聊天机器人使用明确决定架构，因为它们在处理查询时需要预先定义规则。另一方面，自学习聊天机器人依靠人工智慧和机器学习从客户互动中学习并随着时间的推移改进他们的回应。

企业和公司经常利用聊天机器人来自动化日常活动，同时增强客户互动。此外，它还可以与行动应用程式和通讯平台集成，为用户提供快速、轻鬆的资料和服务入口点。例如，它可以整合到电子商务网站中，为用户提供产品推荐、订购、运输追踪等支援。它还为学生提供快速存取资讯、问题答案和学习过程中的支援。同样，他们可以帮助公民寻求有关政府服务的信息，例如更新驾驶执照或纳税。

人工智慧聊天机器人市场驱动因素：

  • 自动化需求的成长预计将推动市场成长

人工智慧聊天机器人是一种经济高效的客户服务和其他业务流程自动化解决方案，因为它们提供始终在线的客户支援并提供快速回应时间。人工智慧聊天机器人可以同时处理多个客户交互，减少对员工的需求并降低组织的成本。它还为客户需求不断变化的组织提供了灵活的解决方案，因为它可以根据要求向上或向下调整，从而提高业务效率。此外，您可以自动化重复流程并释放员工来处理更复杂的任务。

此外，它还可以透过收集分析资料、产生销售线索、透过个人化折扣和推荐来增强客户参与、订单追踪等来帮助电子商务。因此，这种对自动化的渴望正在推动人工智慧聊天机器人市场的扩张。例如，H&M 应用人工智慧聊天机器人来协助客户进行产品选择、订购和出货追踪活动。该机器人还解决客户的常见问题，并提供有关如何处理该问题的提案。

人工智慧聊天机器人市场的地域展望

  • 亚太地区在预测期内将经历指数级增长

随着大公司利用聊天机器人进行日常客户服务，亚太地区的市场预计将扩大。聊天机器人在多个地区的巨大成长潜力可能会为组织带来巨大的好处，例如提高营运效率、提高客户满意度和降低营运费用。由于多种因素，聊天机器人市场可能会大幅成长，包括降低企业营运成本、提高客户满意度和提高业务效率的能力。

为什么要购买这份报告？

  • 富有洞察力的分析：获得涵盖关键和新兴地区的深入市场洞察，重点关注客户细分、政府政策和社会经济因素、消费者偏好、行业部门和其他子区隔。
  • 竞争格局：了解世界主要企业采取的策略策略，并了解透过正确的策略渗透市场的潜力。
  • 市场驱动因素和未来趋势：探索动态因素和关键市场趋势以及它们将如何影响未来市场发展。
  • 可行的建议：利用洞察力做出策略决策，在动态环境中释放新的业务流和收益。
  • 面向广大受众：对于新兴企业、研究机构、顾问、中小型企业和大型企业有用且具有成本效益。

公司使用我们的报告的目的是什么？

产业和市场考量、机会评估、产品需求预测、打入市场策略、地理扩张、资本投资决策、法律规范与影响、新产品开发、竞争影响

调查范围

  • 2022年至2029年历史资料与预测
  • 成长机会、挑战、供应链前景、法规结构、顾客行为、趋势分析
  • 竞争对手的市场状况、策略与市场占有率分析
  • 包括国家在内的细分市场和地区的收益成长和预测评估
  • 公司简介（策略、产品、财务资讯、主要动态等）

AI聊天机器人市场区隔分析如下：

按成分

  • 硬体
  • 软体和服务

按发展

  • 云
  • 本地

按行业分类

  • BFSI
  • 媒体娱乐
  • 教育
  • 零售
  • 卫生保健
  • 其他的

按地区

  • 北美洲
  • 美国
  • 加拿大
  • 墨西哥
  • 南美洲
  • 巴西
  • 阿根廷
  • 其他的
  • 欧洲
  • 德国
  • 法国
  • 英国
  • 西班牙
  • 其他的
  • 中东/非洲
  • 沙乌地阿拉伯
  • UAE
  • 以色列
  • 其他的
  • 亚太地区
  • 中国
  • 日本
  • 印度
  • 韩国
  • 印尼
  • 泰国
  • 台湾
  • 其他的

目录

第一章简介

  • 市场概况
  • 市场定义
  • 调查范围
  • 市场区隔
  • 货币
  • 先决条件
  • 基准年和预测年时间表
  • 相关利益者的主要利益

第二章调查方法

  • 研究设计
  • 调查过程

第三章执行摘要

  • 主要发现
  • CXO观点

第四章市场动态

  • 市场驱动因素
  • 市场限制因素
  • 波特五力分析
  • 产业价值链分析
  • 分析师观点

第五章人工智慧聊天机器人市场：按组成部分

  • 介绍
  • 硬体
  • 软体和服务

第六章 AI 聊天机器人市场：依部署划分

  • 介绍
  • 云
  • 本地

第七章人工智慧聊天机器人市场：按行业分类

  • 介绍
  • BFSI
  • 媒体和娱乐
  • 教育
  • 零售
  • 卫生保健
  • 其他的

第八章人工智慧聊天机器人市场：按地区

  • 介绍
  • 北美洲
    • 按成分
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 南美洲
    • 按成分
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 欧洲
    • 按成分
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 中东/非洲
    • 按成分
    • 按发展
    • 按行业分类
    • 按国家/地区
  • 亚太地区
    • 按成分
    • 按发展
    • 按行业分类
    • 按国家/地区

第九章竞争环境及分析

  • 主要企业及策略分析
  • 市场占有率分析
  • 合併、收购、协议和合作
  • 竞争对手仪表板

第十章 公司简介

  • IBM
  • Nuance Communications, Inc.
  • eGain Corporation
  • Microsoft Corporation
  • Google, Inc.（Alphabet Inc.）
  • Creative Virtual Ltd.
  • Avaamo Inc.
  • Amazon Web Services, Inc.
  • Oracle
  • LiveChat, Inc.
简介目录
Product Code: KSI061614383

The AI chatbot market is expected to grow at a CAGR of 24.53%, reaching a market size of US$46.641 billion in 2029 from US$15.572 billion in 2024.

An AI chatbot is a virtual computer program powered by artificial intelligence (AI) that is made to mimic conversations with human beings through the internet. Different technologies and methods can be applied in building them among which are: natural language processing (NLP) and machine learning (ML). Different categories of chatbots exist, such as rule-based and self-learning. Rule-based chatbots require pre-defined rules in handling queries; therefore, they use explicit decision trees. On the contrary, self-learning chatbots depend on AI and ML to learn from their interactions with customers and improve their responses over time.

Companies and corporations often utilize them for automating mundane activities while enhancing customer interactions. Furthermore, they might be merged with mobile applications and messaging platforms, providing users with swift and easy entry points for data and services. For example, they integrate into e-commerce sites, supporting users through product recommendations, ordering, and tracking delivery. In addition, they also serve students with swift access to information, answer questions, and support the learning process. In the same way, they can support citizens who want information about government services such as renewing driving licenses or paying taxes.

AI chatbot Market Drivers:

  • Increasing demand for automation is anticipated to propel the market growth

AI chatbots are a cost-effective solution for customer service and other business process automation since they provide customer support at all times, thereby giving fast responses. They can handle multiple customer interactions at the same time to reduce human staff demand and save organizations costs. They are also flexible solutions for organizations with changing customer needs because they can be adjusted up or down depending on requirements, hence increasing operational efficiency. Additionally, they can automate repetitive processes to allow human employees to handle more complex tasks instead.

Furthermore, it contributes to e-commerce by collecting data for analysis, generating leads, and enhancing customer engagement through personalized discounts or recommendations and order tracking, among others. Therefore, this urge towards automation is fueling the AI chatbot market expansion. For example, H&M applies an AI chatbot that assists clients in product selection, ordering, and shipment tracking activities. The bot also solves commonly arising questions from clients and offers directions on how to proceed with an issue.

AI chatbot Market Geographical Outlook

  • Asia Pacific is witnessing exponential growth during the forecast period

Asia Pacific is anticipated to increase market expansion as large companies utilize chatbots for routine customer service responsibilities. The remarkable growth potential of chatbots in several regions can be related to their huge benefits to organizations, such as increased operational efficiency, improved customer satisfaction, and reduced operational expenses. Due to numerous factors, such as their ability to reduce business running costs, increase customer satisfaction, and enhance operational efficiency, the market for chatbots is likely to grow tremendously.

Reasons for buying this report:-

  • Insightful Analysis: Gain detailed market insights covering major as well as emerging geographical regions, focusing on customer segments, government policies and socio-economic factors, consumer preferences, industry verticals, other sub- segments.
  • Competitive Landscape: Understand the strategic maneuvers employed by key players globally to understand possible market penetration with the correct strategy.
  • Market Drivers & Future Trends: Explore the dynamic factors and pivotal market trends and how they will shape up future market developments.
  • Actionable Recommendations: Utilize the insights to exercise strategic decision to uncover new business streams and revenues in a dynamic environment.
  • Caters to a Wide Audience: Beneficial and cost-effective for startups, research institutions, consultants, SMEs, and large enterprises.

What do businesses use our reports for?

Industry and Market Insights, Opportunity Assessment, Product Demand Forecasting, Market Entry Strategy, Geographical Expansion, Capital Investment Decisions, Regulatory Framework & Implications, New Product Development, Competitive Intelligence

Report Coverage:

  • Historical data & forecasts from 2022 to 2029
  • Growth Opportunities, Challenges, Supply Chain Outlook, Regulatory Framework, Customer Behaviour, and Trend Analysis
  • Competitive Positioning, Strategies, and Market Share Analysis
  • Revenue Growth and Forecast Assessment of segments and regions including countries
  • Company Profiling (Strategies, Products, Financial Information, and Key Developments among others)

The AI chatbot market is segmented and analyzed as follows:

By Component

  • Hardware
  • Software and Services

By Deployment

  • Cloud
  • On-Premises

By Industry Vertical

  • BFSI
  • Media & Entertainment
  • Education
  • Retail
  • Healthcare
  • Others

By Geography

  • North America
  • USA
  • Canada
  • Mexico
  • South America
  • Brazil
  • Argentina
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Spain
  • Others
  • Middle East And Africa
  • Saudi Arabia
  • UAE
  • Israel
  • Others
  • Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Indonesia
  • Thailand
  • Taiwan
  • Others

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. Market Overview
  • 1.2. Market Definition
  • 1.3. Scope of the Study
  • 1.4. Market Segmentation
  • 1.5. Currency
  • 1.6. Assumptions
  • 1.7. Base and Forecast Years Timeline
  • 1.8. Key Benefits to the Stakeholder

2. RESEARCH METHODOLOGY

  • 2.1. Research Design
  • 2.2. Research Processes

3. EXECUTIVE SUMMARY

  • 3.1. Key Findings
  • 3.2. CXO Perspective

4. MARKET DYNAMICS

  • 4.1. Market Drivers
  • 4.2. Market Restraints
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers
    • 4.3.2. Bargaining Power of Buyers
    • 4.3.3. Threat of New Entrants
    • 4.3.4. Threat of Substitutes
    • 4.3.5. Competitive Rivalry in the Industry
  • 4.4. Industry Value Chain Analysis
  • 4.5. Analyst View

5. AI CHATBOT MARKET BY COMPONENT

  • 5.1. Introduction
  • 5.2. Hardware
  • 5.3. Software and Services

6. AI CHATBOT MARKET BY DEPLOYMENT

  • 6.1. Introduction
  • 6.2. Cloud
  • 6.3. On-Premises

7. AI CHATBOT MARKET BY INDUSTRY VERTICAL

  • 7.1. Introduction
  • 7.2. BFSI
  • 7.3. Media & Entertainment
  • 7.4. Education
  • 7.5. Retail
  • 7.6. Healthcare
  • 7.7. Others

8. AI CHATBOT MARKET BY GEOGRAPHY

  • 8.1. Introduction
  • 8.2. North America
    • 8.2.1. By Component
    • 8.2.2. By Deployment
    • 8.2.3. By Industry Vertical
    • 8.2.4. By Country
      • 8.2.4.1. USA
      • 8.2.4.2. Canada
      • 8.2.4.3. Mexico
  • 8.3. South America
    • 8.3.1. By Component
    • 8.3.2. By Deployment
    • 8.3.3. By Industry Vertical
    • 8.3.4. By Country
      • 8.3.4.1. Brazil
      • 8.3.4.2. Argentina
      • 8.3.4.3. Others
  • 8.4. Europe
    • 8.4.1. By Component
    • 8.4.2. By Deployment
    • 8.4.3. By Industry Vertical
    • 8.4.4. By Country
      • 8.4.4.1. Germany
      • 8.4.4.2. France
      • 8.4.4.3. United Kingdom
      • 8.4.4.4. Spain
      • 8.4.4.5. Others
  • 8.5. Middle East and Africa
    • 8.5.1. By Component
    • 8.5.2. By Deployment
    • 8.5.3. By Industry Vertical
    • 8.5.4. By Country
      • 8.5.4.1. Saudi Arabia
      • 8.5.4.2. UAE
      • 8.5.4.3. Israel
      • 8.5.4.4. Others
  • 8.6. Asia Pacific
    • 8.6.1. By Component
    • 8.6.2. By Deployment
    • 8.6.3. By Industry Vertical
    • 8.6.4. By Country
      • 8.6.4.1. China
      • 8.6.4.2. Japan
      • 8.6.4.3. India
      • 8.6.4.4. South Korea
      • 8.6.4.5. Indonesia
      • 8.6.4.6. Thailand
      • 8.6.4.7. Taiwan
      • 8.6.4.8. Others

9. COMPETITIVE ENVIRONMENT AND ANALYSIS

  • 9.1. Major Players and Strategy Analysis
  • 9.2. Market Share Analysis
  • 9.3. Mergers, Acquisitions, Agreements, and Collaborations
  • 9.4. Competitive Dashboard

10. COMPANY PROFILES

  • 10.1. IBM
  • 10.2. Nuance Communications, Inc.
  • 10.3. eGain Corporation
  • 10.4. Microsoft Corporation
  • 10.5. Google, Inc. (Alphabet Inc.)
  • 10.6. Creative Virtual Ltd.
  • 10.7. Avaamo Inc.
  • 10.8. Amazon Web Services, Inc.
  • 10.9. Oracle
  • 10.10. LiveChat, Inc.