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市场调查报告书
商品编码
1387322

客户参与解决方案市场报告：2030 年趋势、预测与竞争分析

Customer Engagement Solution Market Report: Trends, Forecast and Competitive Analysis to 2030
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3个工作天内

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简介目录

客户参与解决方案趋势和预测

到 2030 年，全球客户参与解决方案市场预计将达到 404 亿美元，2024 年至 2030 年复合年增长率为 10.5%。该市场的关键驱动力是旨在降低客户解约率的客户参与解决方案的快速采用以及电子商务和行动商务平台的日益普及。全球客户参与解决方案市场的未来充满希望，云端和本地市场都有商机。

客户参与解决方案市场洞察

Lucintel 预测，该解决方案预计将在预测期内实现高速成长，因为它旨在为客户提供跨越各种实体、行动和网路平台的客製化连网型体验。

在这个市场中，云端预计将出现更高的成长，因为它提供了未来的扩充性、适应性和增强的移动性。

由于人工智慧和物联网在各个最终用途行业的不断采用以及该地区知名行业领导者的存在，预计北美在整个预测期内仍将是最大的地区。

本报告回答了 11 个关键问题：

  • Q.1. 细分市场中最有前途和高成长的机会是什么？
  • Q.2.哪个细分市场将以更快的速度成长？为什么？
  • Q.3.您认为哪些地区未来会出现更快的成长？为什么？
  • Q.4. 影响市场动态的主要因素有哪些？市场的主要挑战和业务风险是什么？
  • Q.5. 这个市场的商业风险和竞争威胁是什么？
  • Q.6.这个市场有哪些新趋势？为什么？
  • Q.7.市场客户需求有何改变？
  • Q.8. 该市场有哪些新发展以及哪些公司处于领先地位？
  • Q.9.这个市场的主要企业有哪些？主要企业采取哪些策略配合措施来发展业务？
  • Q.10. 该市场上的竞争产品有哪些？由于材料或产品替代而导致市场占有率下降的威胁有多大？
  • Q.11.过去五年发生了哪些併购事件，对产业产生了哪些影响？

目录

第一章执行摘要

第二章全球客户参与方案市场：市场动态

  • 简介、背景、分类
  • 供应链
  • 产业驱动因素与挑战

第三章 2018-2030年市场趋势及预测分析

  • 宏观经济趋势（2018-2023）与预测（2024-2030）
  • 全球客户参与解决方案市场趋势（2018-2023）与预测（2024-2030）
  • 按组件分類的全球客户参与解决方案市场
    • 解决方案
    • 服务
  • 按组织规模分類的全球客户参与方案市场
    • 中小企业
    • 大公司
  • 按部署模式分類的全球客户参与方案市场
    • 云
    • 本地
  • 按最终用途分類的全球客户参与方案市场
    • 银行、金融服务和保险 (BFSI)
    • 医疗保健/生命科学
    • 通讯/IT
    • 汽车
    • 运输/物流
    • 零售/消费品
    • 媒体娱乐
    • 旅游/酒店业

第四章 2018-2030年区域市场趋势及预测分析

  • 按地区分類的全球客户参与解决方案市场
  • 北美客户参与解决方案市场
  • 欧洲客户参与解决方案市场
  • 亚太地区客户参与解决方案市场
  • 其他地区的客户参与解决方案市场

第五章竞争分析

  • 产品系列分析
  • 营运整合
  • 波特五力分析

第六章 成长机会与策略分析

  • 成长机会分析
    • 全球客户参与解决方案市场成长机会（按组成部分）
    • 按组织规模分類的全球客户参与解决方案市场成长机会
    • 按部署模式分類的全球客户参与方案市场成长机会
    • 全球客户参与解决方案市场成长机会（按最终用途）
    • 按地区分類的全球客户参与方案市场成长机会
  • 全球客户参与解决方案市场的新兴趋势
  • 战略分析
    • 新产品开发
    • 扩大全球客户参与方案市场的能力
    • 全球客户参与解决方案市场的合併、收购和合资企业
    • 认证和许可

第七章主要企业概况

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP
简介目录

Customer Engagement Solution Trends and Forecast

The future of the global customer engagement solution market looks promising with opportunities in the cloud and on-premise markets. The global customer engagement solution market is expected to reach an estimated $40.4 billion by 2030 with a CAGR of 10.5% from 2024 to 2030. The major drivers for this market are surge in customer engagement solution adoption for reduction of customer churn rates and growing prevalence of ecommerce and mcommerce platforms.

A more than 150-page report is developed to help in your business decisions.

Customer Engagement Solution by Segment

The study includes a forecast for the global customer engagement solution by component, organization size, deployment mode, end use, and region.

Customer Engagement Solution Market by Component [Shipment Analysis by Value from 2018 to 2030]:

  • Solutions
  • Services

Customer Engagement Solution Market by Organization Size [Shipment Analysis by Value from 2018 to 2030]:

  • Small and Medium Sized Enterprises
  • Large Enterprises

Customer Engagement Solution Market by Deployment Mode [Shipment Analysis by Value from 2018 to 2030]:

  • Cloud
  • On-Premises

Customer Engagement Solution Market by End Use [Shipment Analysis by Value from 2018 to 2030]:

  • Banking, Finance Services, and Insurance (BFSI)
  • Healthcare and Life Sciences
  • Telecom and IT
  • Automotive
  • Transportation and Logistics
  • Retail and Consumer Goods
  • Media and Entertainment
  • Travel and Hospitality
  • Other

Customer Engagement Solution Market by Region [Shipment Analysis by Value from 2018 to 2030]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of Customer Engagement Solution Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies customer engagement solution companies cater increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the customer engagement solution companies profiled in this report include-

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP

Customer Engagement Solution Market Insights

Lucintel forecasts that solution is expected to witness the higher growth over the forecast period as it aims at delivering customers with tailored connected encounters across an extensive array of physical, mobile, and web-based platforms.

Within this market, cloud is expected to witness the higher growth as it offers prospective expansion, adaptability, and enhanced mobility.

North America will remain the largest region over the forecast period due to growing adoption of artificial intelligence and internet of things across variou end use industries and existence of prominent industry leaders in the region.

Features of the Global Customer Engagement Solution Market

Market Size Estimates: Customer engagement solution market size estimation in terms of value ($B).

Trend and Forecast Analysis: Market trends (2018 to 2023) and forecast (2024 to 2030) by various segments and regions.

Segmentation Analysis: Customer engagement solution market size by various segments, such as by component, organization size, deployment mode, end use, and region in terms of value ($B).

Regional Analysis: Customer engagement solution market breakdown by North America, Europe, Asia Pacific, and Rest of the World.

Growth Opportunities: Analysis of growth opportunities in different components, organization sizes, deployment modes, end uses, and regions for the customer engagement solution market.

Strategic Analysis: This includes M&A, new product development, and competitive landscape of the customer engagement solution market.

Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

Q1. What is the customer engagement solution market size?

Answer: The global customer engagement solution market is expected to reach an estimated $40.4 billion by 2030.

Q2. What is the growth forecast for customer engagement solution market?

Answer: The global customer engagement solution market is expected to grow with a CAGR of 10.5% from 2024 to 2030.

Q3. What are the major drivers influencing the growth of the customer engagement solution market?

Answer: The major drivers for this market are surge in customer engagement solution adoption for reduction of customer churn rates and growing prevalence of ecommerce and mcommerce platforms.

Q4. What are the major segments for customer engagement solution market?

Answer: The future of the customer engagement solution market looks promising with opportunities in the cloud and on-premise markets.

Q5. Who are the key customer engagement solution market companies?

Answer: Some of the key customer engagement solution companies are as follows:

  • Avaya
  • IBM
  • Microsoft
  • NICE Systems
  • Oracle
  • Salesforce
  • SAP

Q6. Which customer engagement solution market segment will be the largest in future?

Answer: Lucintel forecasts that solution is expected to witness the higher growth over the forecast period as it aims at delivering customers with tailored connected encounters across an extensive array of physical, mobile, and web-based platforms.

Q7. In customer engagement solution market, which region is expected to be the largest in next 5 years?

Answer: North America will remain the largest region over the forecast period due to growing adoption of artificial intelligence and internet of things across variou end use industries and existence of prominent industry leaders in the region.

Q.8 Do we receive customization in this report?

Answer: Yes, Lucintel provides 10% customization without any additional cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the customer engagement solution market by component (solutions and services), organization size (small and medium sized enterprises and large enterprises), deployment mode (cloud and on-premises), end use (banking, finance services, and insurance (BFSI), healthcare and life sciences, telecom and IT, automotive, transportation and logistics, retail and consumer goods, media and entertainment, travel and hospitality, and other), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q.10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q.11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global Customer Engagement Solution Market : Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2018 to 2030

  • 3.1. Macroeconomic Trends (2018-2023) and Forecast (2024-2030)
  • 3.2. Global Customer Engagement Solution Market Trends (2018-2023) and Forecast (2024-2030)
  • 3.3: Global Customer Engagement Solution Market by Component
    • 3.3.1: Solutions
    • 3.3.2: Services
  • 3.4: Global Customer Engagement Solution Market by Organization Size
    • 3.4.1: Small and Medium Sized Enterprises
    • 3.4.2: Large Enterprises
  • 3.5: Global Customer Engagement Solution Market by Deployment Mode
    • 3.5.1: Cloud
    • 3.5.2: On-premises
  • 3.6: Global Customer Engagement Solution Market by End Use
    • 3.6.1: Banking, Finance services, and Insurance (BFSI)
    • 3.6.2: Healthcare and Life Sciences
    • 3.6.3: Telecom and IT
    • 3.6.4: Automotive
    • 3.6.5: Transportation and Logistics
    • 3.6.6: Retail and Consumer Goods
    • 3.6.7: Media and Entertainment
    • 3.6.8: Travel and Hospitality

4. Market Trends and Forecast Analysis by Region from 2018 to 2030

  • 4.1: Global Customer Engagement Solution Market by Region
  • 4.2: North American Customer Engagement Solution Market
    • 4.2.2: North American Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.3: European Customer Engagement Solution Market
    • 4.3.1: European Customer Engagement Solution Market by Component: Solutions and Services
    • 4.3.2: European Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.4: APAC Customer Engagement Solution Market
    • 4.4.1: APAC Customer Engagement Solution Market by Component: Solutions and Services
    • 4.4.2: APAC Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises
  • 4.5: ROW Customer Engagement Solution Market
    • 4.5.1: ROW Customer Engagement Solution Market by Component: Solutions and Services
    • 4.5.2: ROW Customer Engagement Solution Market by Deployment Mode: Cloud and On-premises

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global Customer Engagement Solution Market by Component
    • 6.1.2: Growth Opportunities for the Global Customer Engagement Solution Market by Organization Size
    • 6.1.3: Growth Opportunities for the Global Customer Engagement Solution Market by Deployment Mode
    • 6.1.4: Growth Opportunities for the Global Customer Engagement Solution Market by End Use
    • 6.1.5: Growth Opportunities for the Global Customer Engagement Solution Market by Region
  • 6.2: Emerging Trends in the Global Customer Engagement Solution Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global Customer Engagement Solution Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global Customer Engagement Solution Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Avaya
  • 7.2: IBM
  • 7.3: Microsoft
  • 7.4: NICE Systems
  • 7.5: Oracle
  • 7.6: Salesforce
  • 7.7: SAP