客户旅程图：全球市场预测（2022-2027）

Market Forecast: Customer Journey Mapping, 2022-2027, Worldwide

出版日期: 2023年03月23日 | 出版商:

Quadrant Knowledge Solutions | 英文 27 Pages | 商品交期: 最快1-2个工作天内

价格

简介目录图表

预计到 2027 年，全球客户旅程地图市场将以 15.49% 的复合年增长率成长。

客户旅程图只是向以客户为中心过渡的一步。这是一个起点，将客户体验置于公司业务和营运方式的核心。它提供了客户如何与公司互动的全景图，将公司的思维集中在客户身上，并从外部角度揭示服务是什么样子。在大公司中，很容易从部门任务的角度来思考事情，但旅程图有助于跨职能工作，以了解旅程对客户的影响，并了解客户在每个点的 "期望目标" 试着考虑情绪反应。

本报告分析了全球客户旅程地图市场，提供了解决方案概述、市场基本结构、整体市场规模趋势展望，以及按实施方法、地区、行业和客户类型划分的详细资讯。我们正在调查该行业的详细趋势以及产业利害关係人未来应采取的行动。

市场加速与限制因素
市场预测：针对整个市场
市场预测：依实施方法分类
- 云
- 本地
市场预测：依地区划分
- 加拿大
- 中欧和东欧
- 日本
- 拉丁美洲
- 中东/非洲
- 美国
- 西欧
- 亚洲（不包括日本和中国）(AxJC)
- 中国
市场预测：依产业分类
- 银行/金融服务
- 电子/通讯
- 零售/电子商务
- 专业服务
- 医疗/生命科学
- 製造业
- 媒体娱乐
- 政府/公部门
- 教育
- 能源/公用事业/其他
- 其他
市场预测：依客户类型分类
- 中小企业
- 大型公司

第 4 章分析师的建议

第5章附录

简介目录图表

Product Code: QKS-02164

Quadrant Knowledge Solutions Reveals that Customer Journey Mapping Market is Projected to Register a CAGR of 15.49% by 2027.

Customer journey mapping is just one stage in the move towards a customer centric approach. It marks the starting point; placing the experience of the customer at the heart of what the company does and how it operates. It provides a single overview of how customers interact with the business, focusing the company's thinking on the customer and how the service appears from an external perspective. It is all too easy for large corporations to think in terms of departmental tasks, and journey mapping facilitates cross-departmental working to understand the impact on the journey for the customer, and consider the "desired" emotional response from the customer at each point.

Chapter 01: Research Summary

2023 Market Outlook: Top Research Findings and Key Takeaways
Top predictions

Chapter 02: Customer Journey Mapping Market Overview

Market Definition and Scope
Revenue Type
Geographical Regions
Industry Verticals

Chapter 03: Customer Journey Mapping Market Forecast Analysis

Market Accelerators and Market Restraints
Market Forecast by Total Market
Market Forecast by Deployment Type
- Cloud
- On-Premises
Market Forecast by Geographical Regions
- Canada
- Central & Eastern Europe
- Japan
- Latin America
- Middle East & Africa
- USA
- Western Europe
- Asia Ex-Japan China (AxJC)
- China
Market Forecast by Industry Verticals
- Banking and Financial Services
- Electronics & Telecom
- Retail and eCommerce
- Professional Services
- Healthcare and Life Sciences
- Manufacturing
- Media & Entertainment
- Government and Public Sectors
- Education
- Energy & Utility Others
- Others
Market Forecast by Customer Types
- SMB
- Large
- Enterprise

Chapter 04: Analyst Recommendations

Analyst Recommendations

Chapter 05: Appendix

Research Methodologies

简介目录图表

List of Tables

Table 1 : Market Share, Total Market, Worldwide
Table 2 : Market Share By Deployment Type, Worldwide
Table 3 : Market Share By Geographical Regions, USA
Table 4 : Market Share By Geographical Regions, Canada
Table 5 : Market Share By Geographical Regions, Latin America
Table 6 : Market Share By Geographical Regions, Western Europe
Table 7 : Market Share By Geographical Regions, Central & Eastern Europe
Table 8 : Market Share By Geographical Regions, MEA
Table 9 : Market Share By Geographical Regions, Asia ex. JPC
Table 10 : Market Share By Geographical Regions, Japan
Table 11 : Market Share By Geographical Regions, China
Table 12 : Market Share By Industry Vertical 1, Worldwide
Table 13 : Market Share By Industry Vertical 2, Worldwide
Table 14 : Market Share By Industry Vertical 3, Worldwide
Table 15 : Market Share By Industry Vertical 4, Worldwide
Table 16 : Market Share By Industry Vertical 5, Worldwide
Table 17 : Market Share By Industry Vertical 6, Worldwide
Table 18 : Market Share By Industry Vertical 7, Worldwide
Table 19 : Market Share By Industry Vertical 8, Worldwide

List of Figures

Fig. 1 Market Forecast of Customer Journey Mapping, Worldwid 2022 - 2027
Fig. 2 Market Forecast of Customer Journey Mapping, USA, 2022 - 2027
Fig. 3 Market Forecast of Customer Journey Mapping, Canada, 2022 - 2027
Fig. 4 Market Forecast of Customer Journey Mapping, Latin America, 2022 - 2027
Fig. 5 Market Forecast of Customer Journey Mapping, Western Europe, 2022 - 2027
Fig. 6 Market Forecast of Customer Journey Mapping, Central & Eastern Europe, 2022 - 2027
Fig. 7 Market Forecast of Customer Journey Mapping, Middle East & Africa, 2022 - 2027
Fig. 8 Market Forecast of Customer Journey Mapping, Asia excluding Japan and China, 2022 - 2027
Fig. 9 Market Forecast of Customer Journey Mapping, Japan, 2022 - 2027
Fig. 10 Market Forecast of Customer Journey Mapping, China, 2022 - 2027
Fig. 11 Market Forecast of Customer Journey Mapping, IT & Telecom Industry, 2022 - 2027
Fig. 12 Market Forecast of Customer Journey Mapping, Banking & Financial Services Industry, 2022 - 2027
Fig. 13 Market Forecast of Customer Journey Mapping, Insurance Industry, 2022 - 2027
Fig. 14 Market Forecast of Customer Journey Mapping, Healthcare Industry, 2022 - 2027
Fig. 15 Market Forecast of Customer Journey Mapping, Government & Public Sector, 2022 - 2027
Fig. 16 Market Forecast of Customer Journey Mapping, Retail & eCommerce, 2022 - 2027
Fig. 17 Market Forecast of Customer Journey Mapping, Manufacturing, 2022 - 2027
Fig. 18 Market Forecast of Customer Journey Mapping, Hospitality, 2022 - 2027
Fig. 19 Market Forecast of Customer Journey Mapping, On-premises Deployment, 2022 - 2027
Fig. 20 Market Forecast of Customer Journey Mapping, Cloud Deployment, 2022 - 2027
Fig. 21 Market Forecast of Customer Journey Mapping, SMB Customers, 2022 - 2027
Fig. 22 Market Forecast of Customer Journey Mapping, Large Customers, 2022 - 2027
Fig. 23 Market Forecast of Customer Journey Mapping, Enterprise Customers, 2022 - 2027