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全球对话式 AI 和语音克隆市场 - 下一代企业解决方案：按用例、按应用、按行业（2022-2027 年）
市场调查报告书
商品编码
1103087

全球对话式 AI 和语音克隆市场 - 下一代企业解决方案：按用例、按应用、按行业（2022-2027 年）

Conversational Artificial Intelligence and Voice Cloning Market: Next Generation Enterprise Solutions by Use Case, Application, and Industry Verticals 2022 - 2027
出版日期: | 出版商: Mind Commerce | 英文 119 Pages | 商品交期: 最快1-2个工作天内

价格

到 2027 年，对话式 AI 和语音克隆市场预计将达到 132 亿美元。 北美市场领先，其次是欧洲和亚太地区。

本报告评估对话式 AI 和语音克隆解决方案的市场驱动因素和用例，分析核心技术和潜在应用领域，分析主要参与者的战略、功能和产品，提供最新信息。

列出的公司：

  • Acapela Group
  • Alt Inc.
  • Amazon
  • AmplifyReach
  • Aristech GmbH
  • Artificial Solutions
  • AT&T
  • Avaamo
  • Baidu
  • CandyVoice
  • Cepstral
  • CereProc
  • Clinc
  • Cognigy
  • Conversica
  • Creative Virtual
  • Descript Inc.
  • Exceed.ai
  • exClone
  • Facebook
  • FIS
  • Google
  • Haptik
  • IBM
  • Inbenta
  • Interactions
  • iSpeech
  • Kasisto (KAI)
  • Kata.ai
  • Kore.ai
  • LumenVox
  • Lyrebird
  • Microsoft
  • Mindsay
  • Nuance Communications
  • Oracle
  • Pypestream
  • Quosphere
  • Rasa
  • ReadSpeaker (rSpeak)
  • Resemble AI
  • Rulai
  • Saarthi.ai
  • SAP
  • Smartbox Assistive Technology
  • Solvvy
  • SoundHound
  • VivoTek
  • VocaliD
  • Voctro Labs
  • Voicery

内容

第 1 章执行摘要

第2章介绍

第3章技术与应用分析

  • 交互式人工智能/语音克隆技术
    • 机器学习和深度学习
    • 自然语言处理
    • 自动语音识别
    • 计算机视觉
  • 交互式人工智能/语音克隆应用
    • 聊天机器人
    • 智能语音助手 (IVA) 系统
    • 辅助功能/消息应用
    • 数字游戏
    • 互动学习应用
  • 交互式人工智能/语音克隆功能
    • 客户支持
    • 个人助理
    • 品牌和广告
    • 客户参与和保留
    • 员工敬业度和入职培训
    • 数据隐私和合规性
    • 广告系列分析和数据汇总
  • 对话式 AI 和语音克隆用例
    • 医学和生命科学
    • 教育
    • 通讯/IT/互联网
    • 银行和金融机构
    • 旅游/款待/观光
    • 媒体和娱乐
    • 能源与公用事业
    • 政府/国防
    • 零售/电子商务
    • 製造
    • 汽车
  • 企业 AI 的云部署和采用
  • 软件平台和工具
  • 5G 部署和边缘计算
  • 智能工作场所和服务自动化
  • 公共安全和政府
  • 道德影响
  • 社交诈骗/盗窃/电话诈骗
  • 增强现实/RCS 消息传递
  • 多种语言
  • M2M 通信

第4章公司分析

  • Acapela Group
  • Alt Inc.
  • Amazon
  • Aristech GmbH
  • Artificial Solutions
  • AT&T
  • Avaamo
  • AmplifyReach
  • Baidu
  • CandyVoice
  • Cepstral
  • CereProc
  • Conversica
  • Creative Virtual
  • Cognify
  • Clinc
  • Descript Inc.
  • exClone
  • Exceed.ai
  • Facebook
  • FIS
  • Google
  • Haptik
  • IBM
  • Inbenta
  • iSpeech
  • Interactions
  • Kata.ai
  • Kore.ai
  • Kasisto (KAI)
  • LumenVox
  • Lyrebird
  • Microsoft
  • Mindsay
  • ReadSpeaker (rSpeak)
  • Nuance Communications
  • Oracle
  • Pypestream
  • Quosphere
  • Rasa
  • Rulai
  • Resemble AI
  • Saarthi.ai
  • SAP
  • Smartbox Assistive Technology
  • Solvvy
  • SoundHound
  • VivoTek
  • VocaliD
  • Voctro Labs
  • Voicery

第 5 章交互式 AI/语音克隆市场分析与预测

  • 全球对话式 AI/语音克隆市场（2022-2027 年）
    • 全面的对话式 AI 和语音克隆市场
    • 对话式 AI 与语音克隆市场
    • 交互式人工智能/语音克隆市场：按解决方案/服务分类
    • 交互式人工智能/语音克隆市场：按技术分类
    • 交互式人工智能/语音克隆市场：按应用类型
    • 交互式人工智能/语音克隆市场：按应用
    • 交互式人工智能/语音克隆市场：按部署
    • 交互式人工智能/语音克隆市场：按业务类型
    • 交互式人工智能/语音克隆市场：按行业分类
  • 区域会话 AI 和语音克隆市场（2022-2027 年）
    • 交互式人工智能/语音克隆市场：按地区划分
    • 北美的交互式 AI 和语音克隆市场
    • 欧洲对话式 AI 和语音克隆市场
    • 亚太地区的交互式人工智能和语音克隆市场
    • 中东和非洲的交互式人工智能和语音克隆市场
    • 拉丁美洲的交互式人工智能和语音克隆市场

第 6 章结论和建议

Overview:

This report evaluates the market drivers and uses cases for conversational AI and voice cloning solutions to execute various business functions such as CRM. The report analyzes the core technologies used to build conversational AI and voice cloning solutions along with the potential application areas across industry verticals.

The report provides an analysis of leading company strategies, capabilities, and offerings. Forecasts include technologies, solutions, services, applications, tools, and platforms from 2022 to 2027. It also provides forecasts by deployment type, business type (enterprise, SMB, government), industry vertical, and specific applications.

Select Report Findings:

  • The conversational AI platform market will reach $13.2 billion by 2027
  • North America will lead the market, followed by Europe and the Asia Pacific region
  • 36% of enterprises will shift their customer support function entirely to virtual assistants by 2027
  • Leading technologies are machine learning, deep learning, NLP, and automated speech recognition
  • Call centers are evolving to become AI-enabled customer contact service providers for enterprise services
  • Enterprise services companies are increasingly leveraging AI for CRM as well as inbound and outbound marketing and sales operations

Traditional peer-to-peer communication systems consisting of emails, phone calls, text messages, and face to face meetings have hugely been disrupted with the widespread adoption of next-generation platforms such as social media, messaging apps, and voice-based assistants.

This has triggered a major paradigm shift in customer behavior to prefer these alternative communications platforms, providing omnichannel experience regardless of devices. Not surprisingly, younger people are at the tip of the spear of the adoption curve for text but also voice, video, and image sharing.

For additional market segments, a shift occurs in terms of customers' business engagement expectations when they realize they may engage over their favorite chat platform using text, voice, and video communications. Conversational AI plays a profound role here, automatically communicating with customers as if a real human being, but in actuality an authentically human-sounding, AI-powered bot.

Conversational AI leverages natural language, machine learning, and other technologies to help omnichannel engagement platforms better understand and interact with customers, providing automated and personalized experiences across any channel including web, applications, mobile, and other platforms. Businesses can leverage opportunities to automate customer service operations as well as marketing and sales initiatives.

Businesses are beginning to integrate conversational AI through voice assistants, chatbots, and messaging apps. We expect that 36% of enterprises will shift their customer support function entirely to virtual assistants by 2027. This prediction is supported by our findings that indicate most customers prefer to shop with business through chat applications. This represents a massive shift from five years ago.

Whereas conversational AI merely sounds like an actual human, voice cloning mimics a known person's voice that is distinguishable as someone that a person would believe is the real person that they know. Like basic conversational AI, it may be used with various applications and industry verticals, particularly retail and other consumer services-oriented business areas.

With voice cloning, businesses can introduce a customer familiar voice to build a long-term relationship and ensure a better customer experience. Voice cloning models are trained through some data set, typically within only a few hours of recorded speech. It also leverages AI and machine learning technologies to train models so that it may engage in natural-sounding, real-time conversations with customers.

In addition to shifting customer behaviors and expectations, there are some other factors that drive enterprise and contact service providers towards leveraging conversational AI and voice cloning solutions. Some of the factors include saving time for customer service, improving real-time accessibility, increasing efficiency, reducing customer acquisition costs, building long-term relationships, handling customer queries effectively, and reducing customer complaints.

Pandemic mitigation is expected to add a significant growth factor to the conversational AI and voice cloning market as businesses seek to automate operations and enhance worker safety as well as support governmental rules and regulations. As social distancing, remote work and operation, and massive digitization continue to grow, businesses will be more reliant on providing remote services to customers.

Companies in Report:

  • Acapela Group
  • Alt Inc.
  • Amazon
  • AmplifyReach
  • Aristech GmbH
  • Artificial Solutions
  • AT&T
  • Avaamo
  • Baidu
  • CandyVoice
  • Cepstral
  • CereProc
  • Clinc
  • Cognigy
  • Conversica
  • Creative Virtual
  • Descript Inc.
  • Exceed.ai
  • exClone
  • Facebook
  • FIS
  • Google
  • Haptik
  • IBM
  • Inbenta
  • Interactions
  • iSpeech
  • Kasisto (KAI)
  • Kata.ai
  • Kore.ai
  • LumenVox
  • Lyrebird
  • Microsoft
  • Mindsay
  • Nuance Communications
  • Oracle
  • Pypestream
  • Quosphere
  • Rasa
  • ReadSpeaker (rSpeak)
  • Resemble AI
  • Rulai
  • Saarthi.ai
  • SAP
  • Smartbox Assistive Technology
  • Solvvy
  • SoundHound
  • VivoTek
  • VocaliD
  • Voctro Labs
  • Voicery

Table of Contents

1.0. Executive Summary

2.0. Introduction

  • 2.1. Conversational AI
    • 2.1.1. What is Conversational AI
    • 2.1.2. Conversational AI Architecture
    • 2.1.3. Core Challenges
    • 2.1.4. Core Principles
    • 2.1.5. Technology Component
    • 2.1.6. Conversational AI and Chatbot
    • 2.1.7. Automatic Speech Recognition
    • 2.1.8. Growth Drivers
  • 2.2. Voice Cloning
    • 2.2.1. What is Voice Cloning
    • 2.2.2. Voice Cloning Architecture
    • 2.2.3. AI Voice Cloning
    • 2.2.4. Voice Anti-Spoofing and Fraud Detection
    • 2.2.5. Core Challenges
    • 2.2.6. Growth Drivers
  • 2.3. Building Conversational AI and Voice Cloning Solutions
  • 2.4. AI-Enabled Personalization
  • 2.5. Enterprise and Customer Benefits
  • 2.6. Artificial General Intelligence
  • 2.7. Artificial Super Intelligence
  • 2.8. Market Drivers and Challenges
  • 2.9. Value Chain
    • 2.9.1. AI Companies
    • 2.9.2. Software/Platform Companies
    • 2.9.3. Analytics Providers
    • 2.9.4. IoT Companies
    • 2.9.5. Connectivity Providers
    • 2.9.6. Enterprises and End Users
  • 2.10. Regulatory Implications
    • 2.10.1. NHMRC
    • 2.10.2. ADA Accessibility Compliance
    • 2.10.3. The Polish Civil Code
    • 2.10.4. GDPR
    • 2.10.5. HIPAA
    • 2.10.6. PCI DSS
    • 2.10.7. FINRA
    • 2.10.8. SOC 2
    • 2.10.9. MiFID II
    • 2.10.10. CCPA
  • 2.11. Pandemic Impact

3.0. Technology and Application Analysis

  • 3.1. Conversational AI and Voice Cloning Technology
    • 3.1.1. Machine Learning and Deep Learning
    • 3.1.2. Natural Language Processing
    • 3.1.3. Automatic Speech Recognition
    • 3.1.4. Computer Vision
  • 3.2. Conversational AI and Voice Cloning Application
    • 3.2.1. Chatbots
    • 3.2.2. Intelligent Voice Assistants (IVA) System
    • 3.2.3. Accessibility/ Messaging Application
    • 3.2.4. Digital Games
    • 3.2.5. Interactive Learning Application
  • 3.3. Conversational AI and Voice Cloning Functions
    • 3.3.1. Customer Support
    • 3.3.2. Personal Assistant
    • 3.3.3. Branding and Advertising
    • 3.3.4. Customer Engagement and Retention
    • 3.3.5. Employee Engagement and Onboarding
    • 3.3.6. Data Privacy and Compliance
    • 3.3.7. Campaign Analysis and Data Aggregation
  • 3.4. Conversational AI and Voice Cloning Use Cases
    • 3.4.1. Healthcare and Life Science
    • 3.4.2. Education
    • 3.4.3. Telecom, IT, and Internet
    • 3.4.4. Bank and Financial Institution
    • 3.4.5. Travel and Hospitality/Tourism
    • 3.4.6. Media and Entertainment
    • 3.4.7. Energy and Utilities
    • 3.4.8. Government and Defense
    • 3.4.9. Retail and E-commerce
    • 3.4.10. Manufacturing
    • 3.4.11. Automotive
  • 3.5. Cloud Deployment and Enterprise AI Adoption
  • 3.6. Software Platform and Tools
  • 3.7. 5G Deployment and Edge Computing
  • 3.8. Smart Workplace and Service Automation
  • 3.9. Public Safety and Governments
  • 3.10. Ethical Implications
  • 3.11. Social Scam, Theft, and Call Fraud
  • 3.12. Augmented Reality and RCS Messaging
  • 3.13. Multilingualism
  • 3.14. M2M Communications

4.0. Company Analysis

  • 4.1. Acapela Group
  • 4.2. Alt Inc.
  • 4.3. Amazon
  • 4.4. Aristech GmbH
  • 4.5. Artificial Solutions
  • 4.6. AT&T
  • 4.7. Avaamo
  • 4.8. AmplifyReach
  • 4.9. Baidu
  • 4.10. CandyVoice
  • 4.11. Cepstral
  • 4.12. CereProc
  • 4.13. Conversica
  • 4.14. Creative Virtual
  • 4.15. Cognify
  • 4.16. Clinc
  • 4.17. Descript Inc.
  • 4.18. exClone
  • 4.19. Exceed.ai
  • 4.20. Facebook
  • 4.21. FIS
  • 4.22. Google
  • 4.23. Haptik
  • 4.24. IBM
  • 4.25. Inbenta
  • 4.26. iSpeech
  • 4.27. Interactions
  • 4.28. Kata.ai
  • 4.29. Kore.ai
  • 4.30. Kasisto (KAI)
  • 4.31. LumenVox
  • 4.32. Lyrebird
  • 4.33. Microsoft
  • 4.34. Mindsay
  • 4.35. ReadSpeaker (rSpeak)
  • 4.36. Nuance Communications
  • 4.37. Oracle
  • 4.38. Pypestream
  • 4.39. Quosphere
  • 4.40. Rasa
  • 4.41. Rulai
  • 4.42. Resemble AI
  • 4.43. Saarthi.ai
  • 4.44. SAP
  • 4.45. Smartbox Assistive Technology
  • 4.46. Solvvy
  • 4.47. SoundHound
  • 4.48. VivoTek
  • 4.49. VocaliD
  • 4.50. Voctro Labs
  • 4.51. Voicery

5.0. Conversational AI and Voice Cloning Market Analysis and Forecasts

  • 5.1. Global Conversational AI and Voice Cloning Market 2022-2027
    • 5.1.1. Combined Conversational AI and Voice Cloning Market 2022-2027
    • 5.1.2. Conversational AI vs. Voice Cloning Markets 2022-2027
    • 5.1.3. Conversational AI and Voice Cloning Market by Solutions and Services 2022-2027
      • 5.1.3.1. Conversational AI and Voice Cloning Market by Tools and Platforms 2022-2027
      • 5.1.3.2. Conversational AI and Voice Cloning Market by Service Type 2022-2027
        • 5.1.3.2.1. Conversational AI and Voice Cloning Market by Professional Services 2022-2027
    • 5.1.4. Conversational AI and Voice Cloning Market by Technology 2022-2027
    • 5.1.5. Conversational AI and Voice Cloning Market by Application Type 2022-2027
    • 5.1.6. Conversational AI and Voice Cloning Market by Application 2022-2027
    • 5.1.7. Conversational AI and Voice Cloning Market by Deployment 2022-2027
    • 5.1.8. Conversational AI and Voice Cloning Market by Business Type 2022-2027
    • 5.1.9. Conversational AI and Voice Cloning Market by Industry Vertical 2022-2027
  • 5.2. Regional Conversational AI and Voice Cloning Market 2022-2027
    • 5.2.1. Conversational AI and Voice Cloning Market by Region 2022-2027
    • 5.2.2. North America Conversational AI and Voice Cloning Market 2022-2027
    • 5.2.3. Europe Conversational AI and Voice Cloning Market 2022-2027
    • 5.2.4. Asia Pacific Conversational AI and Voice Cloning Market 2022-2027
    • 5.2.5. Middle East & Africa Conversational AI and Voice Cloning Market 2022-2027
    • 5.2.6. Latin America Conversational AI and Voice Cloning Market 2022-2027

6.0. Conclusions and Recommendations

Figures

  • Figure 1: Conversational AI Architecture
  • Figure 2: Personalized Conversations
  • Figure 3: Conversational AI Outcomes
  • Figure 4: Global Conversational AI and Voice Cloning Market 2022 - 2027

Tables

  • Table 1: Global Conversational AI vs. Voice Cloning Market 2022 - 2027
  • Table 2: Global Conversational AI and Voice Cloning Market by Solutions and Services 2022 - 2027
  • Table 3: Global Conversational AI and Voice Cloning Market by Tools and Platforms 2022 - 2027
  • Table 4: Global Conversational AI and Voice Cloning Market by Service Type 2022 - 2027
  • Table 5: Global Conversational AI and Voice Cloning Market by Professional Services 2022 - 2027
  • Table 6: Global Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 7: Global Conversational AI and Voice Cloning Market by Application Type 2022 - 2027
  • Table 8: Global Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 9: Global Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 10: Global Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 11: Global Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 12: Global Conversational AI and Voice Cloning Market by Region 2022 - 2027
  • Table 13: North America Conversational AI and Voice Cloning Market by Segment 2022 - 2027
  • Table 14: North America Conversational AI and Voice Cloning Market by Component 2022 - 2027
  • Table 15: North America Conversational AI and Voice Cloning Market by Solution 2022 - 2027
  • Table 16: North America Conversational AI and Voice Cloning Market by Service 2022 - 2027
  • Table 17: North America Conversational AI and Voice Cloning Market by Professional Service 2022 - 2027
  • Table 18: North America Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 19: North America Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 20: North America Conversational AI and Voice Cloning Market by Function 2022 - 2027
  • Table 21: North America Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 22: North America Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 23: North America Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 24: North America Conversational AI and Voice Cloning Market by Country 2022 - 2027
  • Table 25: Europe Conversational AI and Voice Cloning Market by Segment 2022 - 2027
  • Table 26: Europe Conversational AI and Voice Cloning Market by Component 2022 - 2027
  • Table 27: Europe Conversational AI and Voice Cloning Market by Solution 2022 - 2027
  • Table 28: Europe Conversational AI and Voice Cloning Market by Service 2022 - 2027
  • Table 29: Europe Conversational AI and Voice Cloning Market by Professional Service 2022 - 2027
  • Table 30: Europe Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 31: Europe Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 32: Europe Conversational AI and Voice Cloning Market by Function 2022 - 2027
  • Table 33: Europe Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 34: Europe Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 35: Europe Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 36: Europe Conversational AI and Voice Cloning Market by Country 2022 - 2027
  • Table 37: APAC Conversational AI and Voice Cloning Market by Segment 2022 - 2027
  • Table 38: APAC Conversational AI and Voice Cloning Market by Component 2022 - 2027
  • Table 39: APAC Conversational AI and Voice Cloning Market by Solution 2022 - 2027
  • Table 40: APAC Conversational AI and Voice Cloning Market by Service 2022 - 2027
  • Table 41: APAC Conversational AI and Voice Cloning Market by Professional Service 2022 - 2027
  • Table 42: APAC Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 43: APAC Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 44: APAC Conversational AI and Voice Cloning Market by Function 2022 - 2027
  • Table 45: APAC Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 46: APAC Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 47: APAC Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 48: APAC Conversational AI and Voice Cloning Market by Country 2022 - 2027
  • Table 49: MEA Conversational AI and Voice Cloning Market by Segment 2022 - 2027
  • Table 50: MEA Conversational AI and Voice Cloning Market by Component 2022 - 2027
  • Table 51: MEA Conversational AI and Voice Cloning Market by Solution 2022 - 2027
  • Table 52: MEA Conversational AI and Voice Cloning Market by Service 2022 - 2027
  • Table 53: MEA Conversational AI and Voice Cloning Market by Professional Service 2022 - 2027
  • Table 54: MEA Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 55: MEA Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 56: MEA Conversational AI and Voice Cloning Market by Function 2022 - 2027
  • Table 57: MEA Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 58: MEA Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 59: MEA Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 60: MEA Conversational AI and Voice Cloning Market by Country 2022 - 2027
  • Table 61: Latin America Conversational AI and Voice Cloning Market by Segment 2022 - 2027
  • Table 62: Latin America Conversational AI and Voice Cloning Market by Component 2022 - 2027
  • Table 63: Latin America Conversational AI and Voice Cloning Market by Solution 2022 - 2027
  • Table 64: Latin America Conversational AI and Voice Cloning Market by Service 2022 - 2027
  • Table 65: Latin America Conversational AI and Voice Cloning Market by Professional Service 2022 - 2027
  • Table 66: Latin America Conversational AI and Voice Cloning Market by Technology 2022 - 2027
  • Table 67: Latin America Conversational AI and Voice Cloning Market by Application 2022 - 2027
  • Table 68: Latin America Conversational AI and Voice Cloning Market by Function 2022 - 2027
  • Table 69: Latin America Conversational AI and Voice Cloning Market by Deployment 2022 - 2027
  • Table 70: Latin America Conversational AI and Voice Cloning Market by Enterprise 2022 - 2027
  • Table 71: Latin America Conversational AI and Voice Cloning Market by Industry Vertical 2022 - 2027
  • Table 72: Latin America Conversational AI and Voice Cloning Market by Country 2022 - 2027